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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
California
1 review
0 helpful votes
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Great Customer Service
June 11, 2024

I had an issue with my order and the customer service representative was wonderful and made everything right with my order. It has been a pleasure purchasing from Modlily.

Date of experience: June 11, 2024
Washington
1 review
2 helpful votes
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Ordered $72.00 outfit on 5/8 was to be delivered 5/21 not recd yet and left message on phone that no one answers. Guess I have lost my money...will never order again. I feel sure you do not post bad reviews.also gave them my order number - nothing works.

Date of experience: May 31, 2023
New York
1 review
5 helpful votes
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Whoever took their photos did a great job, but the seamstresses are amateurs. I ordered 3 things. Not one of them is recognizable from the pictures. Poor stitchwork, poor customer service. I won't be doing this again. Lesson learned!

1/16/17
I felt I had to come back and add this: Now that I've had the clothes a few days I don't hate them as much. I did a little adjusting to the hemline of one of the dresses, wore it, and got lots of compliments. I also like the coat better now that the wrinkles have fallen out.

I think because American shoppers typically buy their clothes off the rack, it's very disconcerting to have your clothes arrive folded in wrinkles.

Even though the stitching isn't stellar, the low price makes it tolerable. For those reasons, I'm raising my rating to a 3.

Date of experience: January 3, 2017
Texas
1 review
6 helpful votes
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DO NOT ORDER!
January 5, 2017

Like others have said, I made the mistake of a Facebook impulse buy. Modlily immediately charged by Paypal account, but I have nothing to show for it -- no order confirmation, no goods, and no help from customer service. I am going to contact FB to tell them they should bar this advertiser, and I encourage you to do the same!

Date of experience: January 5, 2017
Canada
1 review
4 helpful votes
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I was really disappointed with my Modlily purchase. I ordered 2 women's tops. As others have said, the order took over a month to get here. The quality of the workmanship was the worst I'd ever seen. The cloth was cheap polyester, the seams uneven and looked like they'd be sewn by hand. Unwearable. They spend all their money on advertising. The production quality from China was extremely poor.

Date of experience: March 30, 2018
Australia
1 review
0 helpful votes
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Fantastic people service to deal with
April 24, 2022

Absolutely great.
The emails I sent to modlily were answered if not straight away but in a few hours of sending them.
Answered with proper communication
Even the bathers were packed exceptionly perfect. Only reason I returned was first time bought clothing on line. They didn't fit my body shape (to small) I'm best to try on in a shop. They were so well made but didn't wanna keep sending back an forth trying different sizes.
But sincerely so impressed with your company in everything you do an done.
No issues returning the outfit
No issues with my refund
Very professional
Absolutely recommend to young an older
Thank you
Keep up the good work.

Date of experience: April 24, 2022
Oregon
1 review
0 helpful votes
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Love This company
July 12, 2022

Clothing appears to be true to size and nicely made. My pre order item was no longer available. Customer service offered credit with coupon or full refund. I opt for refund because it was easier. Response time from Modilly is quick. Impressed for a online company. I will definitely keep shopping with this company.
Sincerely

Date of experience: July 12, 2022
GB
1 review
0 helpful votes
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Customer experience
January 31, 2023

I can honestly say modily gives excellent service products are of a extremely high standard and delivery is prompt and on time I have shopped with international online company's before who are nowhere near as good

Date of experience: January 31, 2023
Maine
1 review
0 helpful votes
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Long wait
July 8, 2024

My order that I ordered 5 days ago is still pending. Shouldn't take this long to place and ship an order

Date of experience: July 8, 2024
California
1 review
0 helpful votes
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I love this dress
July 25, 2016

I love this dress. The material is great and it fits true to size. I have ordered 3 different colors and I'm happy with all of them. I get compliments each time I wear one. They don't look cheap since its a thick material which I love! I really loved this dress! It's super cute on. Really cute! I will be purchasing another one soon!

Date of experience: June 23, 2016