About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Easy to order. Predicted delivery time accurate. All garments well made and fit to ordered size. Will order again.
Great quality, true to size, fantastic customer care and shipping is always on time.
The site is easy to navigate. There are an abundance of choices and good pricing.
My outfit partly fit the shorts fit was a true size 3X, however The top that matched the shorts it was a set the top was an extra large so that was a down
Fall
They are a scam and ripoff. Can't return without a hassle and clothes run small - you need a 5x if you are a normal 16. Not worth dealing with these Chinese wackos
It has taken me since december to get this information after continuously emailing back and forth. NEVER ORDER FROM MODLILLY. I THOUGHT IT WAS BASED IN CA ACCORDING TO THEIR WEBSITE INFO. THIS IS A SCAM! I PUT MY CLOTHES IN THE TRASH!
This is the shipping address you can return the order and pls kindly note customers need to pay for mailing back:
Yang Xing
Room281, #15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, *******, China
More infomation you need to care:
1, please send us by post office or registered mail, and send us the tracking no. After the shipment.
2, Please put your order number on the package so that we can find it easily
3, we will send you the refund after we get the package and the refund will be 60% of the payment.
Got it for her retirement gift and she loves it! Fits perfectly!
It's been a month and half and i still have not received my order. Order ships from China. Customer service times are nighttime a.m. hours.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Emily gave great information was quick and easy to understand. I hope it all goes accordingly. This was the easiest communication I have ever had
I received a beautiful bikini that fit just as promised and looks gorgeous. It exceeded all my expectations and I Will definitely shop here again!
Quite pleased with products and service from Modlily, love shopping their website. I will take the 50% refund and I have ordered a new suit
I enjoyed the service, and received very well package. The objects were exactly as described, I feel satisfied to make new purchases in their store.
I would rate this company for efficiency and quality of the clothes, they also kept me informed every step of the way with shipping information.
I absolutely LOVE this dress! It is a great material, and a flattering style. Follow the sizing chart provided and you will not be disappointed!
Super late getting my order and when it did arrive the quality of the product was horrible. Very thin material and not true to size.
I now have 5 beautiful swimsuits from Modlily w strikingly bold colors I don't see anywhere else. Medium size is true medium fit for me
The product was ok but delivery is terrible. The sizing was not actually true to size. I ordered an xl it fits like a large.
My dress arrived early and fit perfect. It looked exactly like the picture and the quality is great I will buy from this website again!
Everything ok but same old problem with getting the sizing right. Have ordered more now I have one article and judge the size by that
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards