Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,977 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Canada
1 review
0 helpful votes
Follow Mitchell S.
Unfollow Mitchell S.
Send Message
Share Review
Report Review

Great swimsuits
June 19, 2024

Swimsuits are good quality, well made, correct sizing.
Dresses were too.

Date of experience: June 19, 2024
New York
2 reviews
0 helpful votes
Follow mcbride Q.
Unfollow mcbride Q.
Send Message
Share Review
Report Review

I LOVED shopping on this site because the selection was fantastic.I really thought the prices were very reasonable,

Date of experience: February 28, 2024
Connecticut
1 review
0 helpful votes
Follow Diane C.
Unfollow Diane C.
Send Message
Share Review
Report Review

Great suits!
June 19, 2024

Just wish they arrived quicker, fit so nice and are comfortable.

Date of experience: June 19, 2024
Nebraska
1 review
0 helpful votes
Follow Warren C.
Unfollow Warren C.
Send Message
Share Review
Report Review

Product was satisfactory.
June 19, 2024

Good experience, happy with the product. Would order from them again.

Date of experience: June 19, 2024
New York
1 review
0 helpful votes
Follow Mary S.
Unfollow Mary S.
Send Message
Share Review
Report Review

Special Shirts
May 28, 2024

Very pleased. Hope all shirts are as viewed. Been looking for this type shirt for a long time!

Date of experience: May 28, 2024
Mongolia
1 review
0 helpful votes
Follow Deborah R.
Unfollow Deborah R.
Send Message
Share Review
Report Review

Satisfied
June 18, 2024

Size chart was misleading but it was easy to exchange for correct size.

Date of experience: June 18, 2024
GB
1 review
0 helpful votes
Follow Helen S.
Unfollow Helen S.
Send Message
Share Review
Report Review

The sizes of the items
June 13, 2024

I ordered large and l am a 12=14 but they are too small so l am exchanging them to XL

Date of experience: June 13, 2024
Florida
1 review
0 helpful votes
Follow Deborah Q.
Unfollow Deborah Q.
Send Message
Share Review
Report Review

Response email time
February 7, 2022

Quick response to reply that I had received only partial order though email said all order delivered.

Date of experience: February 7, 2022
Canada
2 reviews
0 helpful votes
Follow Gail W.
Unfollow Gail W.
Send Message
Share Review
Report Review

Customer Service
July 26, 2022

Easy to navigate site & simple to order. Items arrived quicker than expected and were well packaged.

Date of experience: July 26, 2022
Australia
1 review
1 helpful vote
Follow Mary D.
Unfollow Mary D.
Send Message
Share Review
Report Review

Winderful
November 3, 2021

Easy ordering. Quick delivery. Perfect sizing. Just love my new swimming costume. Have told all my friends.

Date of experience: November 3, 2021
Texas
1 review
0 helpful votes
Follow Janice D.
Unfollow Janice D.
Send Message
Share Review
Report Review

I
June 18, 2024

Thank you for your help and support! Good job and thank you again for your help!

Date of experience: June 18, 2024
Iowa
1 review
0 helpful votes
Follow Teresa K.
Unfollow Teresa K.
Send Message
Share Review
Report Review

Great work from Maya!
July 9, 2022

Maya was very helpful and professional. She fixed the problem right away. It was a great experience.

Date of experience: July 9, 2022
Illinois
1 review
0 helpful votes
Follow Jackie X.
Unfollow Jackie X.
Send Message
Share Review
Report Review

Great Customer Service
July 12, 2022

I was having trouble with the online checkout process. Customer service answered immediately and problem was solved.

Date of experience: July 12, 2022
New York
1 review
0 helpful votes
Follow Sandy Y.
Unfollow Sandy Y.
Send Message
Share Review
Report Review

Helpful Alice
August 5, 2022

Alice responded quickly after I submitted my inquiry. She researched my question and provided an appropriate answer.

Date of experience: August 5, 2022
Nebraska
1 review
0 helpful votes
Follow anne S.
Unfollow anne S.
Send Message
Share Review
Report Review

Anusha
September 10, 2022

Very quick and responsive. Excellent. She helped me get my billing and shipping address edited within minutes.

Date of experience: September 10, 2022
Oklahoma
1 review
0 helpful votes
Follow Tamara N.
Unfollow Tamara N.
Send Message
Share Review
Report Review

Review on Return
October 2, 2022

Quick response on my refund question, but it's taken awhile to receive it. Still haven't received it

Date of experience: September 2, 2022
New York
1 review
0 helpful votes
Follow Jankowski J.
Unfollow Jankowski J.
Send Message
Share Review
Report Review

Very Poor shipping
April 16, 2024

I was given a date to expect shipping and a date for earliest and latest arrival of package. None of those dates were met.

Date of experience: April 16, 2024
Ireland
1 review
0 helpful votes
Follow hare S.
Unfollow hare S.
Send Message
Share Review
Report Review

Very pleased
April 11, 2023

I received my order very quickly. Was delighted with all I received.very good quality and perfect fit

Date of experience: April 11, 2023
GB
1 review
0 helpful votes
Follow Capper F.
Unfollow Capper F.
Send Message
Share Review
Report Review

Great quality.
February 15, 2023

Placing the order was very easy. Products very good quality and true to size. Would definitely recommend.

Date of experience: February 15, 2023
New York
1 review
0 helpful votes
Follow Bethany O.
Unfollow Bethany O.
Send Message
Share Review
Report Review

Always pleased!
April 5, 2018

Ive been happy w everything Ive ordered from them! Prices are reasonable. Takes awhile sometimes but with it. Sizes are true to size too.

Date of experience: April 4, 2018