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The company enjoys a mixed reputation based on customer feedback. Many users praise the effectiveness of Moerie's hair products, citing improvements in hair texture, growth, and overall health, often attributing their positive experiences to the natural ingredients used. However, significant concerns arise regarding customer service, particularly related to subscription management and cancellation processes, which many find frustrating and opaque. Complaints about product ineffectiveness and poor communication further detract from the company's standing. Overall, while product quality appears strong for many, the customer service experience poses a notable challenge that could impact customer loyalty.
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I have a very strong feeling they pay people to give positive reviews. Turned my hair to straw even though my hair was in great condition prior! I just wanted to get some length before the 4th of July. When I contacted them to ask for an address to send it back to, they told me no refunds! So I spent $70 on something that has no refund policy. I tried the shampoo, conditioner, mask, and hair growth serum. None of them even worked. I washed my hair 3 times that week and each time more hair fell out. Totally a scam! Now I am left with brittle hair that I have to work to get back to its prior condition! Do not waste your money!
I got this product about a week ago. I don't like strong smelling shampoos, this one isn't over powering, the smell is good. See a little bit of hair growth, but its still too early. Seems like a good shampoo and conditioner.
The product is terrific! I absolutely love your product. My hair grew 1 inch in a month. So I'm definitely gonna be ordering more in the future.
It works so well! Nothing helps my hair but Moerie does! Definitely recommend these products especially the hair mask and spray.
Love this shampoo and conditioner gives my fine straight hair volume without weighing it down. Noticed thicker hairline where it was thinning in the first couple of weeks.
I got my order a 1.5 month ago and I already have two inches of growth. I am shocked! My hair is thicker and sooooo healthy, the smell of the shampoo, conditioner and the spray is very citrusy, I love it! I am super happy with these products!
I have only been using this for a week and I am shocked. My ends were dry and my hair was constantly tangling. Cannot wait to see long term results, as my hair has been falling out.
I have your shampoo and conditioner, I've been using it and I love it, definitely recommend. Definitely worht a try!
I really love the product, I am experiencing amazing growth in length and thickness. I have been telling lots of people about your products.
The products seems to be amazing quality. They don't have that fancy smell like the other chemical products and the shampoo doesn't foam a lot on your hair so that is another good sign! I will be using these products for sure!
Finally finally! Seriously. Finally my hair is growing back, it feels like I'm back in my 20's again.
I've been using it for a short time, after washing hair 4 times they feel great! I really want to grow my hair and I am thrilled to see the results. Thank you!
Been using Moerie for a month now and can slowly see the difference. My hair is so soft and I can not stop touching it! Thank you Moerie!
My hair is softer and appears to be longer, but not by much. It's difficult to say if it really works as I haven't used it for long yet.
My hair feels much more better and I love the smell. It is vegan as well which makes this perfect for me!
Upon ordering, I was met with a screen saying my payment method didn't work and to try another one — however my card was immediately charged, I got an instant notification from my bank, as I always do. Yet their checkout screen said I hadn't paid and I needed to try another card. With this suspicious garbage I went immediately to customer service to just cancel my order. I have no order number, no confirmation, just money drained from my bank account. Their customer service is absurd, 'Justine' wrote me back within the hour saying I didn't sign up for a subscription and I'd get an email with my products have shipped. Outrageous as my initial email stated clearly I didn't want the items and to refund the money to my card immediately. I've since been entirely ignored with the 10 emails I've sent. I went to Instagram to leave disgruntled comments only for them to BLOCK ME. I am disgusted with these scam companies sending out unsealed, half used products and not returning funds or even cancelling subscriptions. Foul. AVOID THIS GARBAGE, SAVE YOUR TIME AND MONEY! Also if you look across websites, their positive reviews come from scam accounts that have only ever reviewed their products. Garbage.
Works well, honestly not much to comment on. The scent is good, makes my hair soft and easy to manage, slightly increased hair growth too.
Love this shampoo and conditioner it makes my hair soft and thicker I notice less shedding. Worth a buy
I bought this shampoo to help with the fight hair loss, but could not imagine it would leave hair so soft! I'll keep buying it.
Don't buy their product, I paid them on Feb 16 and they have stopped responding and essentially stole my money so I have to pursue them and report them for fraud, buyer beware!
Answer: Hi, Kindly note that your question was addressed in the earlier reply. Warm regards, The Moérie Team
Answer: Hello, Thank you for your question! Yes, Moérie is truly an ultimate beauty boost—not just for your hair, but also for your skin and nails. While our products are primarily designed to support natural hair growth, reduce breakage, and improve strength and shine, the powerful combination of ingredients—like fulvic acid, biotin, and over 77 minerals—also nourishes your body from within, which can lead to stronger nails and healthier-looking skin as well. Warm regards, The Moérie Team