• Moissanite Co

Moissanite Co

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Overview

Moissanite Co has a rating of 4.6 stars from 4,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and wedding band. Moissanite Co ranks 58th among Gems sites.

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Positive reviews (last 12 months): 89.6%
Positive
43
Neutral
0
Negative
5

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7,164 reviews

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Top Positive Review

“Love all my Moissanite pieces”

Michelle V.
9/17/24

Yes, I received it and love it! So happy with all my pieces from Moissanite Co. I'll never buy real diamonds b/c there is no reason when you have a quality product like these! Thank you!

Top Critical Review

“Difficult to work with”

Kelly J.
9/6/24

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band. The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Reviews (4,568)

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customer service (1658) engagement ring (504)
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Maria T.
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December 8th, 2018
Verified purchase

I have ordered many times from Moissaniteco.com and am a very satisfied customer. Moissanite is a beautiful stone but there can be variance in cut quality. The staff at Moissaniteco are experts at picking out the best of the bunch so you know your stone will be beautiful. A beautiful stone deserves a beautiful setting and MoCo offers top quality settings at very fair prices. If you have something in mind and can't quite find exactly what you're looking for, they can customize! They respond quickly to any questions or concerns and are very customer service focused.

I live in Canada and, despite local vendors offering moissanite, I still choose MoissaniteCo and would not hesitate to recommend them to others. They can't be beat for quality, selection, price and customer service.

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Chad C.
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March 1st, 2020
Verified purchase

My girlfriend (hopefully not for long) is somewhat of a jewelry expert, and has been looking for the right ring for years. We finally found it in your collection. My experience with ordering the ring was a breeze and I hope to be just as impressed with your product!
[Update] We're engaged! She absolutely loves the ring (of course, because we searched for it together) and couldn't be happier!
From a customer perspective, I would've been happier with a larger print disclaimer on whether or not the duties to bring into Canada were included with shipping. I was given a scammer scare when I was getting calls from unknown numbers to pay duties before my ring could cross the border. Luckily it all worked out after calling FedEx directly and paying over the phone.

Hint: for guys out there ring shopping, involve her in the process! There are millions of choices out there and it's way too easy to get the wrong ring (even if she's too polite to say so).

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Steven J.
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May 21st, 2018
Verified purchase

This purchase ended with a let down. The price point was good but the product was disappointing. The intricate details shown on the website were not present in the ring I received. The setting is vaguely the same design as that pictured, the prongs are crooked, the band has a mishapen almost egg roundness instead of a perfect circle. Fortunately, the stone itself looks amazing. But overall, not going to be shopping here again.

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DP V.
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May 17th, 2018
Verified purchase

The prices can't be beat. I love that many of their rings have live YouTube videos I can view to get a better idea of how the piece is actually going to look,instead of having to rely on a computer rendered image or video.

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Rachel L.
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November 18th, 2015
Verified purchase

I've purchased many pieces from Moissanite Co-rings, earrings, pendant-and love every piece. I think they offer great value, and I have not been disappointed with the quality yet! I think moissanite is a great diamond alternative and just as beautiful, if not more so!

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stlgirl R.
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November 18th, 2015
Verified purchase

I was very hesitant about ordering a Moissanite. The customer service assured me that I would get a quality ring. Every time I emailed them a question, they got back to me right away. It certainty made me feel good about using this company.

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Natalie H.
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March 6th, 2016
Verified purchase

Bought two pairs of earrings and a ring from moissaniteco. Prices were okay, and the service was great. I did email them couple times to ask about a custom order and even though I didn't end up buying, the replies were very prompt, which was pretty good. My queries were answered within 1 working day. As an international customer, I was very pleased with the delivery times (by Fedex).

Thank you.

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Chris X.
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February 27th, 2017
Verified purchase

It was easy to find what I was looking for. I had a question about a future purchase and they returned my email with in 24 hours. The rest of the transaction went well and I will be making all my purchases through them.

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Charna A.
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March 14th, 2018
Verified purchase

So many choices but when I finally picked one it was easy to order. Really easy to navigate website and great reviews! I can't wait to wear my eternity band!
The ring is beautiful...and the packaging is really something special too! I will absolutely be ordering again!

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Joelle A.
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December 29th, 2017
Verified purchase

So helpful in creating a custom ring! Answered all of my questions and was very quick to respond and help me.

I LOVE the ring. Its perfect. I tell everyone who compliments it where i got it and how great the prices were. Thank you so much!

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Andrew B.
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September 19th, 2018
Verified purchase

I can't recommend Moissaniteco enough! I had to request an exchange on my first order (I decided I wanted a bigger center stone) and Chris in Customer Service was extremely helpful and professional throughout the entire process!

Thank You!

Great experience, and highly recommended!

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Angelique K.
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March 28th, 2019
Verified purchase

If you guys could add the visual depth that James Allen I think it'd increase your sales. Wasn't sure what the side of my time really looked like. The diamonds looked bigger on your website but they are actually tiny. Still love my ring.

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Andy X.
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May 29th, 2016
Verified purchase

My girlfriend wanted something different than the traditional diamond, we found exactly that here. Ring arrived on time and with a wonderful presentation, just in time to make for a very special moment! She loves the ring, thank you MoissaniteCo, I will be back for a wedding band.

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LD H.
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December 2nd, 2016
Verified purchase

From start to finish the whole service was fantastic and we are thrilled with my ring! Chris was fantastic at answering my questions quickly and honestly, without making us feel pressured into buying anything. He even emailed me to tell me when they had new stock in of the H&A stones - fantastic service! Shipping to the UK was unbelievably quick and well packaged. It was great to be able to track the package, and it arrived earlier than estimated. The ring itself is beautiful and so well made. I specifically asked for delicate prongs and Chris emailed me to confirm they had received my request - and the result is more beautiful than I ever imagined! Now we've got the loyalty points we will definitely consider ordering our wedding rings from MoissaniteCo. Even the cost of shipping & customs isn't enough to put us off re-ordering because the total purchase price is so much more affordable than if we ordered from the UK.

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sksksksks E.
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February 22nd, 2016
Verified purchase

I ordered a Forever One Moissanite ring (eng178b-F1) and we were blown away with the clarity and brilliance of the center stone. It is absolutely stunning! We are very happy to spread the word and let everyone know that this company has the best customer service. Thanks again!"

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Tyler W.
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January 21st, 2016
Verified purchase

I have had two excellent experiences with MoissaniteCo, one for my engagement ring, and a second for a pair of earrings. Both are stunningly beautiful, elegant, and no one can tell they are not real diamonds. The service I received from your team was also really great.
Thanks!

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Shhh I.
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August 24th, 2016
Verified purchase

Its been 8 months of constant wear and my engagement ring still sparkles as if it were brand new! Love the forever one stone so much. So happy with my ring. Thank you moissaniteco I've just ordered some forever one earrings as well - can't wait til they arrive!

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Maria P.
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May 30th, 2018
Verified purchase

Received my ring and I am simply in love. Have been able to wear it for a month now, no problems whatsoever. I work and bathe in it, and it still has that awesome fire. I look forward to upgrading to another soon! And no one ever asks if its a real diamond, I just get compliments on how beautiful it is!

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Katy Q.
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November 22nd, 2015
Verified purchase

Every experience I've had with MoissaniteCo has been a positive one. The prices were great, the rings were beautiful. A small stone fell out of my engagement band, and I sent it back in for repair. The service was prompt and I had my ring within a week of sending it back in. I'm so glad that we decided not to go with diamonds, but instead, moissanite. You won't regret your purchase here!

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Jennifer C.
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January 31st, 2019
Verified purchase

MoissaniteCo.com was very responsive via email when I had questions about the ring. I've had my engagement ring for three years now, hard to believe because it's flown by, and it still looks as gorgeous and sparkly as ever. Very high quality jewelry, and I'd recommend them to anyone with the highest praise! Fantastic company.

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Kamil M.
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January 31st, 2017
Verified purchase

I loved all the different options I could choose and the excellent presentation using 360 degree previews. I would have liked to see examples on an actual human model just to get an idea for size however.

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Sherri X.
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November 3rd, 2015
Verified purchase

I have purchased an eternity ring and 2 pairs of earrings from Moissaniteco.com, and have been very happy and satisfied with my purchases. Each time I open a box when it arrives, it's like all the holidays, including my birthday, an exciting gift "from me, to me"! So glad I discovered this great place to get quality, gorgeous jewelry at great prices. I happen to be waiting for my next "gift" to arrive, in a matter of days, and plan on another gift for myself next month. Long story short, I'm HAPPY and very, very satisfied with my products and the service from Moissaniteco.com.

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PJ N.
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December 19th, 2018
Verified purchase

I am placing my fourth order with Moissanite Co and am exceedingly happy with the customer service team there. Everyone works hard to respond quickly to questions and help you find you your dream piece. The quality of the Moissanite is breathtaking and I highly recommend this company to anyone wanting a piece of jewelry meant to be cherished now and by future generations.

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Chris M.
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May 30th, 2018
Verified purchase

It was easy, pictures were readily available. There were some problems with the order but customer service quickly fixed the issue. The ring is beautiful and I have received several compliments on it.

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Frederic D.
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January 24th, 2018
Verified purchase

The moissanite co com team are always helpful, the shipping is very fast and isn't also expensive.
I also love that you get reward points which you can you use to lower the shopping price. I trust this company lucky for me I did not have any problems with the quality of the jewelry. The settings are really secure.
Will defenitly buy more from Moissanite co com in the future, because I have 2 daughters and they love bling jewels.
Thank you Frederic De Man

F

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MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

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Mike C.
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