• Moissanite Co

Moissanite Co

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Overview

Moissanite Co has a rating of 4.6 stars from 4,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and wedding band. Moissanite Co ranks 58th among Gems sites.

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Positive reviews (last 12 months): 89.6%
Positive
43
Neutral
0
Negative
5

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7,164 reviews

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Top Positive Review

“Love all my Moissanite pieces”

Michelle V.
9/17/24

Yes, I received it and love it! So happy with all my pieces from Moissanite Co. I'll never buy real diamonds b/c there is no reason when you have a quality product like these! Thank you!

Top Critical Review

“Difficult to work with”

Kelly J.
9/6/24

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band. The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Reviews (4,568)

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customer service (1658) engagement ring (504)
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Htoo W.
0 reviews
0 helpful votes
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April 17th, 2017
Verified purchase

I was iffy with purchasing online to begin with. When I reached out to customer service regarding timing and overall turn around time, I got a response from Craig. At first he sounded helpful, but when I questioned him more and asked for more clarification he was pushy. And that really put me off. (I was under no deadline to receive my order, I really just wanted to be certain of his words and what I should expect, from the time I purchase to the time I receive my order. After all, isn't trust one of the main trait/virtues a consumer value?)

All in all was a good experience.

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K B.
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December 2nd, 2015
Verified purchase

Do your research and buy a ring that will last.

My ring is just what I wanted. I looked everywhere for a store or website that offered both moissanite and palladium options in current styles. Moissanite Co. Offered the materials, styles, service and also was reasonably priced. The bezel set ring, I selected allows me to enjoy my ring without having to worry about losing my stone due to a faulty setting. Additionally, the palladium should wear well and allow me to skip a whole world of maintenance that come with a white gold ring. I asked a few questions before I ordered. Every question and concern was responded to promptly.

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Amy N.
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March 20th, 2016
Verified purchase

I can't say enough how happy I was with my moissaniteco.com experience! There were tons of gorgeous vintage styles, which is exactly what I was looking for! My ring arrived amazingly quickly, and was even more beautiful in person!

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Dina E.
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October 29th, 2015
Verified purchase

The website was very well detailed when it came to researching and choosing the right product. I was able to find everything I wanted on the item before I could purchase it. It arrived quite fast and it's a gorgeous. The craftsmanship is flawless. I've gotten so many compliments.

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Yvonne R.
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October 16th, 2018
Verified purchase

Moissaniteco is a fantastic place to purchase all your fine jewelry needs. They have so many styles to choose from. Everyone at moissaniteco is very friendly and helpful. I look forward to buying more jewelry in the future :)

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WZ V.
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January 10th, 2018
Verified purchase

With a very good selection already, the side-by-comparisons was very helpful, as was the ability to see the product in both yellow and white gold. Shopping overall was easy, selecting the size is always the challenge for me, but the site functions well, and the product pictures were fair representations, and the brilliance of the stones is just pure beauty.

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Matt M.
0 reviews
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March 23rd, 2019
Verified purchase

Inability to return rings over size 8 is a real hassle - not customer friendly.

Delivery exceptionally slow - difficult to determine status of order due to cryptic classification of status on website.

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Keith R.
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January 4th, 2017
Verified purchase

Your site seemed to have the best balance between price and quality. I also like that you offer palladium and have the 3D ring on finger viewer. I just wish you offered black friday deals. I would have purchased more things.

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Brittany M.
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February 16th, 2018
Verified purchase

My husband bought me these beautiful earrings as a gift for my birthday. I was very impressed with the quality. They are abosolutely stunning! I look forward to purchasing an upgrade to my wedding set from here as well.

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Joseph R.
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April 10th, 2020
Verified purchase

I got a simple rose gold ring, purchasing was clear and easy. The gem was brilliant and the setting firm, came in really nice packaging. The only thing is that the shade of rose gold slightly off match to the rose gold band, unfortunately the bands were not purchased from here and so I recommend buying band and engagement from same place to get the same color.

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Rusty D.
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January 20th, 2016
Verified purchase

I'll admit I was hesitant on going the moissanite route for an engagement ring as I really knew nothing about it. It's been six months since I received the ring and I couldn't be happier; and more importantly my soon to be wife couldn't be happier. The ring in beautiful beyond a doubt. On top of that the customer service was easily just as great and we are planning on ordering a custom wrap here shortly.

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Pierre V.
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June 20th, 2018
Verified purchase

Site is well designed and easy to navigate.

The ring looks good but I'm not the expert... She thinks that she is though.
So let the smirking, posturing and statements of what she and constituents think begin.

Hopefully she'll ACCEPT IT AS A LOVE OFFERING and take it more seriously than a tool to show frustration over a lack of situational control...

You know... Mumbling, acting out, taking it off, giving it back and all of that other TV Drama that falsely teaches instructions to get results.

I like it...
Let's just hope that she does too.

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Michael V.
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November 5th, 2015
Verified purchase

Bought the ring for my then soon to be fiancé. Shipping was really quick, there was no issue in making a ring of a non-standard size, it still looks as beautiful today as when it first came. For larger stones I'd suggest paying the extra amount for an upgrade, it is very well worth it.

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Caroline S.
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February 18th, 2018
Verified purchase

Not pleased but because I special ordered 18k Cartier three stone setting repro I was unable to return. Already sent back for returns after three weeks as stones arrived with noticeable chips and surface scratches with jewelry loop. Paid for the most top quality stones and was underwhelmed to say the least.

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Aynal K.
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November 20th, 2015
Verified purchase

I love my earrings. The sparkle factor is exactly as I had hoped and the size is perfect. Never have I had a pair of earrings that have drawn so much attention. People always tell me how beautiful it is. When I tell them it's moissanite they just can't believe it.

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Becky R.
0 reviews
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April 28th, 2018
Verified purchase

Customer service is awesome. They worked with me until I found the perfect ring. Ive had it for 7 months now and couldn't be happier. Because I had such a good experience I referred my niece and today I placed my second order with this company. I highly recommend.

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Rachel M.
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August 23rd, 2016
Verified purchase

I received excellent feedback and customer service. When I saw that my purchased items had been reduced, I was given the difference in a credit on my card. The three necklaces that I bought are beautiful, and my daughters and I love them. They are well made quality pieces of jewelry.

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jal U.
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December 6th, 2015
Verified purchase

My engagement ring and wedding band are both beautiful white gold with moissanite stones. No one ever asks, "Is that real?"...assuming they would be asking if they were diamonds or not. I get many, many compliments on my rings and I couldn't be happier with the price that we paid. I have beautiful, quality products at a fraction of the cost of diamonds. Moissanite earrings are next!

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Cglynne V.
0 reviews
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November 25th, 2015
Verified purchase

I love both of my rings. The workmanship, service and quality is excellent. I was however disappointed with the colour of the centre stone. I expected it to be near colour less, but it is not. Could you please check that I got the best quality stone you have available in my ring? The smaller stones next to the centre stone look even whiter.:-( thank you.

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Emi M.
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November 22nd, 2015
Verified purchase

My husband bought my engagement ring from here and I am absolutely in love. Customer service is quick to answer any questions and concerns! I am now purchasing my wedding band from here as well. I get so many compliments on my forever one solitaire! The

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Gregory J.
0 reviews
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November 15th, 2019
Verified purchase

The overall website layout is great and allows better and faster customization than the other websites we were looking at. While there were no available coupons for our purchase the prices here were far better than elsewhere in general. Very satisfied with our service so far.

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Lisa R.
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January 17th, 2020
Verified purchase

My experience with the company has been very easy and straightforward. I received my earrings in the time frame designated by the company and let me tell you they're gorgeous! I would very much make another purchase when the "need" arises again.
Sign,
Very satisfied customer

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Tina L.
0 reviews
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January 16th, 2019
Verified purchase

Customer Service was excellent! I received a quick response to my questions and pictures were sent to show me what my ring would look like. I am very satisfied so far. I am looking forward to seeing my ring when it's complete.

Received my ring. LOVE IT! Love the quality of the band as well as the beautiful stone. I'm proud to wear it.

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Josh L.
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September 24th, 2018
Verified purchase

The online selection was easy to navigate. I prefer a six prong and when I contacted customer support, they were quick to provide a direct link with the customized ring which made the process even easier. I am very happy with my experience. We did have her sized by a jeweler and used the measurement, but the ring was slightly larger. I am not sure where the issue occurred. Overall, a spectacular ring.

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Cynthia M.
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April 27th, 2018
Verified purchase

I have bought many pieces of moissanite from moissante.co. All transactions have been handled well. Thanks to Chris in customer service for the special help I need on this purchase. My first Forever One moissanite! I had no idea The Forever One moissanite would be so clean, sparkly and amazing. Moissanite Co.com has been my go to jewelry source for five years.

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MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

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Mike C.
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