• Moissanite Co

Moissanite Co

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Overview

Moissanite Co has a rating of 4.6 stars from 4,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and wedding band. Moissanite Co ranks 58th among Gems sites.

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Positive reviews (last 12 months): 89.6%
Positive
43
Neutral
0
Negative
5

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7,164 reviews

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Top Positive Review

“Love all my Moissanite pieces”

Michelle V.
9/17/24

Yes, I received it and love it! So happy with all my pieces from Moissanite Co. I'll never buy real diamonds b/c there is no reason when you have a quality product like these! Thank you!

Top Critical Review

“Difficult to work with”

Kelly J.
9/6/24

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band. The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Reviews (4,568)

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customer service (1658) engagement ring (504)
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Savannah J.
0 reviews
0 helpful votes
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November 7th, 2015
Verified purchase

Amazing experience. My ring is still beautiful to this day. I'm not conflicted where the money went and the fire of my ring never gets old. I've never seen a ring like it. If we spent the same amount on a traditional engagement ring, we would of gotten a plain band with a small rock. Instead I have an impressive sized beautiful rock with a detailed band and a beautiful specially created wedding band to match.

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Becki S.
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November 29th, 2015
Verified purchase

Good after sale service. I wasn't sure if I wanted to keep the ring at first because the stone didn't match the diamonds in my wedding band, but ended up keeping it and getting a different band to wear with it. Great quality ring and I'm sure I'll be making more purchases in the future!

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Captain S.
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June 8th, 2017
Verified purchase

Easy to use website, quick response email from customer service on any question I had, and great layaway options. I love my eternity band so much, Moissanite stones are so much more beautiful than I ever expected! Quality is top notch, I will return for more.
Thanks Moissaniteco!

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Colorado T.
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November 12th, 2015
Verified purchase

I was so excited to find an alternative to a diamond. The stone was purchased online and I had my local jewelry store set it for me. It turned out beautiful. Of all the wedding decisions I had to make this was by far THE best!

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Brandon S.
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February 8th, 2016
Verified purchase

Very thorough communication between me and Chris in sales. I really appreciated how quickly he responded to all of my (many) emails and how he answered each and every one of my questions. Great and flexible place to get your custom orders done to your satisfaction!

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Linda K.
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January 25th, 2020
Verified purchase

I have ordered several times and have been very satisfied with my orders. This time I ordered a beautiful blue sapphire ring that has become my absolute favorite! It's so beautiful! I love and have enjoyed all my various pieces of moissanite and sapphires. Thank you!

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Judith G.
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December 7th, 2016
Verified purchase

This is my first order. My sister-in-law had a ring that was soooo pretty so thought I'd look at your earrings. I love them & wear them every day. They're so beautiful & soarkly. Thanks for the good service

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Ben E.
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August 19th, 2016
Verified purchase

Everything went smooth and delivery was on time. I was concerned with shopping online for any type of jewelry, but Mossaniteco.com's Mossanite's stones were better than I could have imagined. I would buy from them again without any hesitation.

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Matthew P.
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April 26th, 2019
Verified purchase

I was first off amazed by the price compared to stores here. It sure helps when you don't make very much, but want to get something real nice for the lady! When it came in, I was even more impressed! Came in a box, and in the box was this fancy bag, and inside the bag was a little box with the engagement ring for my girl. Very impressed and highly recommend this company!

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Vanessa C.
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November 4th, 2016
Verified purchase

My shopping experience went well. But I would have liked if the Canadian pricing was shown automatically.

I also would have liked a certificate that states the quality or grade of the stone. I understand that it may not necessarily be fair to grade it's cut, brilliance, or color as a diamond, but it would still be good to have specifications as each stone is different from each other.

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Cathy L.
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May 27th, 2016
Verified purchase

I had a great experience with MoissaniteCo! After I convinced my fiance that moissanites were the best choice (for countless reasons), we decided to go with MoissaniteCo and could not be happier. The moment the box came in the mail, I nearly jumped out of my chair to tear through it. My ring is a stunner and everyone always comments on how beautiful and sparkly it is. The craftsmanship is extraordinary and I'm recommending MoissaniteCo to all my friends who are planning to get engaged in the near future. Now I'm off to look for a set of wedding bands from this company as well!

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Stephanie C.
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August 13th, 2016
Verified purchase

I loved the bracelet...I was dissappointed that there were no videos showing the bracelet and the wait for the product was very long and all communication is done through email...should be able to talk on a phone.

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Nathan Y.
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March 21st, 2016
Verified purchase

We are very happy with the engagement ring we purchased. We did a custom order, and customer service was great to work with every step of the way. They answered all of our many questions promptly and helped us design a ring that was exactly what we were looking for by combining design elements from a couple different rings. Shipping was very quick and the ring arrived nicely packaged. My fiancé has been wearing the ring for 3 months now and it is still as beautiful as the day we received it. We will be shopping at MoissaniteCo.com again!

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Karina K.
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June 21st, 2016
Verified purchase

I've had my Amora Moissanite for over 4 years and it's as beautiful as it was the day I got it. I may never buy a diamond again with the beauty and peace of mind moissanite brings. I think Moiss. & Co service is excellent! I do wish return policies for special orders and restocking fees were a little more flexible just for peace of mind (again) as this is a website based business and we can't see/try them in real life. Happy customer right now, nonetheless.

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klee P.
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March 6th, 2016
Verified purchase

I feel MoissaniteCo.com is a great jewelry company and their jewelry pieces are solid and beautiful creations! I've not only purchased a beautiful engagement ring for my wife, but a wedding band as well.
The only thing I wish the company offered was a telephone number to speak with a live customer service person rather than email being the only way to get in touch with someone if you had a question about something.
Other than that, MoissaniteCo.com, in my opinion, is the go-to jeweler if you're looking for absolutely stunning Moissanite jewelry! My wife can't stop receiving compliments on her rings!

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Jan S.
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October 29th, 2018
Verified purchase

The information available on your website provided the answers to my questions, and the order process went very smoothly. The product that arrived is beyond me expectations! I look forward to order again in the future and recommending you to others.

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Miriam L.
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May 1st, 2020
Verified purchase

The ring setting is exactly what I wanted. However, I thought the 'diamond' looked a little like cut-glass and didn't have the visible facets of a typical diamond. Overall I am satisfied, though, and was very pleased with the customer service.

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Rob Y.
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November 1st, 2016
Verified purchase

Ordering was easy. Waiting on shipment now. Rings look fantastic and she was blown away. Just wish the company would talk on the phone. That's a fair amount of money to spend and not be able to talk to a representative.

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Samantha C.
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February 2nd, 2019
Verified purchase

Thank you and to Craig who assisted me through email when inquiring about custom ring. I'm very excited and can't wait to have it as my wedding band.
Update 02.02 I love my wedding band! It's beautiful and I love how it looks with my emerald cut ring.

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Mikenna J.
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October 28th, 2019
Verified purchase

Everyone has been so helpful so far.
The rings are beautiful. The only issue is that the engravings weren't done right. I talked to a CSR while going over the CAD and my last question was if they fully understood what I was talking about when it came to the engravings, the person said yes but they were done wrong.

Put the engraving aside the rings are beautiful. My wife loves it.

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Alease D.
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November 28th, 2018
Verified purchase

Ring took longer than expected but after going through all the size guides and using a ring that already fits that ring I received still doesn't fit. That was a big disappointment after waiting so long for it to arrive. Other than that it is a beautiful ring!

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Pao x.
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November 7th, 2018
Verified purchase

Everything went smooth. I wish i knew there was layaway. I communicated with customer service via Facebook messenger and they always respond within 24hrs or less which helped my shopping go smoothly. The processing and shipping time was accurate as posted on website. I get soo many compliments on my ring.

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Anyse J.
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July 16th, 2017
Verified purchase

My ring arrived missing the milgrain on the setting, I sent it back and they added it. It was annoying to pay return shipping and to wait an extra ten days, also the lack of a phone number to call did not inspire confidence. They rectified the issue and mailed it back and I am happy with it now, even though it should have arrived in this condition in the first place.

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Matt E.
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November 28th, 2015
Verified purchase

I am a repeat customer and love the product and customer service but did have an issue with a certain particular style of ring where the small accent stones kept falling out. MoissaniteCo was great to work with though and fixed the ring twice but we finally decided it was the style of ring so we paid the difference and upgraded to a different style. No issues with this one and we are happy. Will do business with them again for sure.

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Ryland J.
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January 11th, 2020
Verified purchase

Started off w/a chat sesh w/Neenla (sp?), which was super helpful! I was pointed in the right direction, was able to simply make my purchase. I was so pleased to find reward points on my acct from my one other purchase (which was over 11 years ago!) that I applied to my order. It was completed, shipped, and delivered expeditiously, making for a very special Christmas. Thanks for all your help, Mo&co.! God bless you all! :)

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MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

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Mike C.
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