• Moissanite Co

Moissanite Co

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Overview

Moissanite Co has a rating of 4.6 stars from 4,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and wedding band. Moissanite Co ranks 58th among Gems sites.

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Positive reviews (last 12 months): 89.6%
Positive
43
Neutral
0
Negative
5

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7,164 reviews

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Top Positive Review

“Love all my Moissanite pieces”

Michelle V.
9/17/24

Yes, I received it and love it! So happy with all my pieces from Moissanite Co. I'll never buy real diamonds b/c there is no reason when you have a quality product like these! Thank you!

Top Critical Review

“Difficult to work with”

Kelly J.
9/6/24

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band. The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Reviews (4,568)

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customer service (1658) engagement ring (504)
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Beatriz M.
0 reviews
0 helpful votes
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January 31st, 2017
Verified purchase

So many options and I love the 360 view! I also asked a question on their Instagram page and they replied within the hour.

I has to return the first ring I ordered and got a different one. I love my ring! It sparkles like crazy! I get so many compliments. My original engagement ring lost its sparkle and I was able to find almost an identical ring here. I feel like I have my ring back but better!

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Orion R.
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March 13th, 2020
Verified purchase

Overall experience was smooth and easy without hiccups, delays, or unnecessary complications.

When the ring arrived I was blown away, it looks even better in person. The 1CT size was perfect paired with the setting I chose. She loved it and said YES!

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Cade D.
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February 19th, 2020
Verified purchase

I received the best customer service via Craig! My ring is stunning and exactly what my darling Kathryn wanted. Craig insured that his understand was precise and he did an excellent job with describing the ring to me via email.
I love MoissaniteCo!

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Sherri G.
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January 16th, 2017
Verified purchase

Never less than happy, with ALL my previous purchases, and really looking forward to my new order! Again, very thrilled with my newest addition--another stunning, sparkling eternity ring. My only thing is (and this is not really a complaint), I wish the ring was a little heavier in weight, with more metal. But, I love it just as it is, of course! I'm sooooo glad I discovered MoissaniteCo, and I will always be a customer! Thanks again so much!

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Iris H.
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May 17th, 2018
Verified purchase

I was pleased with the ease of placing my order. Couldn't wait to receive it!

I couldn't be more pleased with my ring...it is gorgeous, heavy gold, beautifully mounted stones. It exceeded my expectations! Thank you so much for such a quality product. I love Moissanite!

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Dwayne Y.
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June 20th, 2017
Verified purchase

I love shopping with MoissaniteCo. My fiance loved her custom asscher cut antique ring. I look forward now to the custom wedding band they are going to design. Chris in customer support is amazing and always takes time out to ensure the customer is happy and all aspects of the order are perfect. I recommend this company 100%. Website is easy to navigate. Overall excellent buyer experience!

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SpiderDancer V.
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March 29th, 2020
Verified purchase

I love my new ring! It is just stunning and I have received many compliments on it, including from a gemologist that works for a national company well known for their high quality diamonds and settings- he said my ring was the first thing he noticed about me and said the setting was gorgeous. I am very happy to have such a beautiful piece of jewelry for such a great price. Thank you, MoissaniteCo- I highly recommend this jewelry if you are considering diamond alternatives.

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Dan K.
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January 14th, 2019
Verified purchase

Great website. The Education page was very helpful in selecting the type of chain for my necklace.

I had to exchange my necklace for one that a longer, wider chain. I was initially skeptical about the exchange process because I didn't directly speak with anyone. But the return instructions were clear and the process was very easy.

I like that you use FedEx because I was able to route delivery to a store right down the street. I didn't need to be hone to sign for the package.

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Alan L.
0 reviews
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January 24th, 2020
Verified purchase

Help desk are always very helpful. When I email Moissanite, I always get my replay back very fast. Their selection of rings are amazing.
I sent my ring in to get a new head in it as the middle rock fell out. When I received my ring back the center stone was crooked. Very disappointed.

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Anthony Z.
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June 5th, 2017
Verified purchase

A year and a half in to my initial purchase at moissanite co for my fiance, her ring has held up wonderfully and has proven to be quite durable. I happily have returned to buy her wedding band for our upcoming wedding.

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Kalena C.
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January 26th, 2016
Verified purchase

Love moissaniteco products beautiful and well made! That being said customer service never responded to my emails when I asked for an order update because the ring said 7-10 business days and it had been 12 business days finally got ahold of a chat rep and was told the jewelers had been gone due to the holidays I understand that but the company should communicate that to their customers. Also I paid for 2 day shipping and it took 4 days to get to me once shipped.

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Roger M.
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November 14th, 2015
Verified purchase

We were referred to Moissaniteco.com by my wife's niece. Her husband is a doctor so price was no object when purchasing her engagement ring. She chose Moissanite. I purchased my wife's wedding set here in 2014. She couldn't have been more pleased. We came back in 2015 to purchase my wedding ring. We get so many comments. Our friends think the stones in our rings are the most beautiful "diamonds" they have ever seen.

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Lori s.
0 reviews
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February 21st, 2018
Verified purchase

Customer service is great as is the product. I wish the website had better pictures of your products(like your Instagram) does. I really believe I would buy more if I could see how the settings actually look!

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Mary V.
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December 2nd, 2015
Verified purchase

Pleased with the selection available. I was having trouble placing and order, and the online chat was very helpful. When I submitted a request via email, I was given a response very quickly. I look forward to receiving my order, and am excited to see what the stone will look like!
After receiving my order I'm thrilled! The stone has a beautiful colour and lustre. I am very happy with it, I can't wait to have it set into a ring. Love that the dominant colours are teal and purple!

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Erin E.
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May 24th, 2016
Verified purchase

Get detailed images of the products and the 360 degree views are really useful get a thorough idea of the appearance of the item. When my ring arrived it was even better than how it looked online. The processing and delivery time was really good, I got my order before the estimated delivery time.

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Lesli L.
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August 8th, 2018
Verified purchase

Easy to order and when I had questions I had a very nice experience with customer service. My ring arrived within the appropriate time frame and is beautiful. The band was thinner than I expected, hard to tell those things online, but it still looks great. It's slightly loose whereas all my other rings of the same size fit perfect so I'm not sure if its the larger center stone that pulls it to the side or if it was made just a tad over the size I ordered. I waited so long to be able to buy it though so I didn't want to send it back for resizing. I put a sizer on it for now and that's working. It is definitely gorgeous and sparkles like nothing else! I'm a moissanite girl for life now!

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Travis B.
0 reviews
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August 1st, 2018
Verified purchase

Their order department contacted me when they felt the rings would not "match up" since I ordered the solitaire and band separately. They helped me choose ones that would. I'm very satisfied with the look of the rings and the level of customer service!

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Laurie A.
0 reviews
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January 11th, 2020
Verified purchase

Your site is very easy to use. I have taken a long time to make sure I've made the perfect selection. I have ordered from you before and have always been very pleased with the purchase. This set is absolutely stunning and so very well made. It's just perfect and I am very pleased!

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Lucas C.
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December 20th, 2019
Verified purchase

Very simple and straightforward. The first ring delivered was flawed and had to be returned. The return process took several weeks and this forced me to cancel the plans I had made to propose. I did get the replacement ring and it was in perfect condition, so I just wish that in this case the company would have done more to get me a replacement ring faster, or compensate me for the inconvenience.

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Leenie J.
0 reviews
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December 7th, 2015
Verified purchase

I have made repeated purchases and continue to be pleased with each purchase. The quality of MoissaniteCo.'s products are of the highest quality...compliments all around. In the process of decision making regarding a potential purchase, I am able to email all questions about the product to customer service and have answers promptly which is extremely helpful.

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Ryan H.
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January 24th, 2019
Verified purchase

Originally ordered my girlfriends engagement ring on a different site than found out Moissanite Co offered the same exact ring for $760 less! I contacted the other site to see if they'd offer a price match but they wouldn't. Needless to say I canceled the order. I'm very happy with my shopping experience. Only wish the diamonds on the band were the same color grade as the center stone..

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Customer f.
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March 10th, 2016
Verified purchase

My first wedding set was from MoissaniteCo about 4 years ago and I was ready to upgrade. The stone still looks as beautiful as it did 4 years ago I just wanted a new setting. The new one is amazing! I am in love with my rings!

Their customer service is always so quick and helpful!

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Ashish D.
0 reviews
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December 3rd, 2015
Verified purchase

I've been blown away by the service and product MoissaniteCo delivered to me. I bought an engagement ring for my now wife, I was amazed by how good it looked, and she was very happy with it too! We both had a general dislike for the diamond industry and the amount of money people spend on an engagement ring! Kay jewelers pushed financing on me, for a ******* engagement ring! Absolutely ridiculous. Thank you MoissaniteCo for providing a beautiful ring that was easily affordable and allowed me to keep the downpayment for my house! :)

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Shane G.
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April 27th, 2018
Verified purchase

I have bought other items from Moissanite Co. My wife adores all the jewelry I have purchased for her from Moissanite Co. I had one issue with a necklace that was quickly remedied to everyone's satisfaction. I will continue to shop and recommend others to shop for their jewelry at Moissanite Co.

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Customer O.
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February 23rd, 2020
Verified purchase

I really fell in love with the image online and couldn't wait to receive it. Once received, I was disappointed that the accent stones were so small. The ring's band is very thin and not as anticipated. I am quite disappointed that the 14 karat yellow gold setting turns my finger green.

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MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

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Mike C.
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