• Moissanite Co

Moissanite Co

Write a Review

Overview

Moissanite Co has a rating of 4.6 stars from 4,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and wedding band. Moissanite Co ranks 58th among Gems sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 89.6%
Positive
43
Neutral
0
Negative
5

Instant Feedback

7,164 reviews

37
See all photos
How would you rate Moissanite Co?
Top Positive Review

“Love all my Moissanite pieces”

Michelle V.
9/17/24

Yes, I received it and love it! So happy with all my pieces from Moissanite Co. I'll never buy real diamonds b/c there is no reason when you have a quality product like these! Thank you!

Top Critical Review

“Difficult to work with”

Kelly J.
9/6/24

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band. The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Reviews (4,568)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1658) engagement ring (504)
Thumbnail of user marys10151
Mary S.
0 reviews
0 helpful votes
  • Send Message
March 24th, 2018
Verified purchase

I was sold after seeing the ring on instagram video. Bought the exact same ring to the specs posted. Was very disappointed when it got here. Was much daintier and the stones were so white they looked more like an almost milky CZ. No were near the sparkle and depth that was seen in the video.but that was probably from the lighting. I decided to return it. And of course got hit with restock fee. If the ring had looked like the video I would have been thrilled.

Thumbnail of user futuremrssmithq
FutureMrsSmith Q.
0 reviews
0 helpful votes
  • Send Message
March 17th, 2016
Verified purchase

This was my first experience with moissanite itself and with moissanite.com. Being as we were purchasing my engagement ring, there was a lot of pressure. I read a lot of reviews and felt confident, but naturally was still a bit nervous. Looking back there was no need to be! The selection was wonderful, the customer service reps I spoke with were very helpful and responsive, the delivery time was faster than expected and most importantly my ring is GORGEOUS! I went with the Forever One and couldn't be happier. It sparkles and shines and makes me smile everyday. I've stopped counting the compliments I've gotten on my "diamond". Even my friend who's ring is almost identical to mine was upset because she couldn't tell the difference between mine and her $13k ring. If you're thinking about moissanite, stop thinking and do it! You'll get your ring and never look back.unless its to order again like I'm about to do with my wedding band!

Thumbnail of user lornaj79
Lorna J.
0 reviews
0 helpful votes
  • Send Message
April 7th, 2016
Verified purchase

I had a halo ring design in mind that was not on the website, and I was very pleased that you were able to create it for me. It is absolutely stunning and is the most beautiful ring I have ever seen! I have a comparable diamond on my wedding hand (that cost $12,000) and you can't tell the difference between it and the moissanite. I couldn't be more happy with the ring and your outstanding customer service. Thanks so much!

Thumbnail of user mikeh5123
mike h.
0 reviews
0 helpful votes
  • Send Message
April 11th, 2018
Verified purchase

The website is fairly easy to navigate, we found the ring we liked and it was easy to order it.

The ring itself is beautiful and just as we thought it would be. Look for youtube videos with your ring if you really want to get a feel for what it looks like.

Thumbnail of user summerj94
Summer J.
0 reviews
0 helpful votes
  • Send Message
November 29th, 2015
Verified purchase

I waited a while to review my ring because I wanted to be completely sure. I have had my ring almost a year and I love it! It sparkles more than my diamond ring. It gets so many compliments too. I am pleased beyond words.

Thumbnail of user ethelw155
Ethel W.
0 reviews
0 helpful votes
  • Send Message
September 21st, 2018
Verified purchase

I am a repeat customer of MoissaniteCo.com, and have been pleased with the quality of the products and service every time. The rings are beautiful and the customer-service agents are very helpful. They accommodate my requests and make them happen. I would certainly return for another purchase.

Thumbnail of user jonathant1500
Jonathan T.
0 reviews
0 helpful votes
  • Send Message
December 15th, 2017
Verified purchase

Overall pretty good. Complimentary engraving would be nice.

When I received the package, even though the ring itself was well packaged, the decorative bag it was in was kind of just in the box without anything stopping it from bouncing around. I couldn't imagine it getting damaged but it was a little worrisome to feel the box rattling as much as it was.

Even a little packing paper would have gone a long way.

Thumbnail of user christined3080
Christine D.
0 reviews
0 helpful votes
  • Send Message
January 31st, 2017
Verified purchase

This company is Fantastic! I have purchased quite a few rings and have always been pleased with the service and quality! Chris has always been so helpful and I will continue to purchase from this company.

Thumbnail of user chrish5873
Chris H.
0 reviews
0 helpful votes
  • Send Message
January 31st, 2017
Verified purchase

My fiance loved the MoissaniteCo engagement ring that I bought her. Jewelers at various stores have commented on how great the ring looks and how well constructed it is. I will buy from MoissaniteCo again!

Thumbnail of user jessicav1860
Jessica V.
0 reviews
0 helpful votes
  • Send Message
March 16th, 2016
Verified purchase

We were very nervous about ordering moissanite online but we knew we didn't want a diamond. I had questions about the stone I picked out, and when I emailed customer service I got a response from a real person right away which made me feel much better about going with moissaniteco. We got a half carat stone. It was packaged securely and it arrived right away, within something like 3 days of when we ordered it. It's perfect. I went with one of the new colorless hearts and arrows ones, it was more expensive but totally worth it.The stone is absolutely beautiful. Everyone thought it was a diamond before I told them it was actually moissanite. It's on my finger right now and I love it! I would definitely recommend this company, and in fact I have recommended it to my own family and friends.

Thumbnail of user ninah478
Nina H.
0 reviews
0 helpful votes
  • Send Message
March 20th, 2017
Verified purchase

It's my first time ordering with Moissaniteco.com, I hope the claims for the moissanite stone will really last. Thank you Moissaniteco.com for a very smooth transaction and very accommodating customer service. :) Until next time. :)

Thumbnail of user danielq987
Daniel Q.
0 reviews
0 helpful votes
  • Send Message
October 30th, 2018
Verified purchase

Am a bit upset that we have to pay $95 to get the ring fixed when the stone was chipped. I feel that the C&C lifetime warranty should cover the chipping to the stone, and any repairs needed for a stone replacement.

It seems q bit peculiar that the item is sold as a whole, but when one portion breaks outside its expected lifespan, then the customer has to pay for the repairs for the rest of the product.

Thumbnail of user lisan2578
Lisa N.
0 reviews
0 helpful votes
  • Send Message
March 15th, 2018
Verified purchase

Shopping is very easy here and there are many choices, so many it was hard to narrow down my choice! I will update once I receive my ring.
Update- My ring is beautiful! I wear it every day and it sparkles so prettily I can't stop staring at it!

Thumbnail of user katieg701
Katie G.
0 reviews
0 helpful votes
  • Send Message
July 19th, 2016
Verified purchase

The shopping experience was good. Chris was very patient and answered all of my questions. I was so excited to get my ring! When I opened the box the ring was beautiful, however the setting did not have the double prongs like stated in the picture. That was one of the reasons I chose this ring. I contacted customer service and they said I would need to send the ring back and they would replace it. After waiting so long to get the first ring, I did not want to go through that process again. So just kept the ring as it was. So while the ring was beautiful. There was not much attention to the details.

Thumbnail of user richards9579
Richard S.
0 reviews
0 helpful votes
  • Send Message
July 10th, 2016
Verified purchase

I ordered a custom designed ring from MoissaniteCo and the experience was excellent! The price was just right, the custom design process was easy, and the ring was beautiful! The only issue is that in the digital renderings that the designers sent me the metal around the setting looked much thicker than it did in the final product, which meant that the ring's proportions were a different from what I had been expecting. All in all, the whole experience was great with the exception of slightly misleading 3D renderings!

Thumbnail of user ginah807
Gina H.
0 reviews
0 helpful votes
  • Send Message
May 28th, 2016
Verified purchase

I'm very pleased with the stones in both of my purchases. They've retained their beautiful sparkle and luster after months of wear. I'm very happy with the overall quality of my purchases, and gladly recommend your company to my family and friends.

Thumbnail of user emk26
Em K.
0 reviews
0 helpful votes
  • Send Message
March 30th, 2016
Verified purchase

I am satisfied with the experience, shipping was fast and the product arrived well-packed. Price was also reasonable. Customer service responded to my selection request and I am very happy with the item. Overall very satisfied. Thank you!

Thumbnail of user adrianc714
adrian c.
0 reviews
0 helpful votes
  • Send Message
April 18th, 2017
Verified purchase

The ring was fabulous. I surprised my girlfriend with it and she was blown away. She gets lots of stares and compliments from coworkers and strangers. Production was as scheduled and it shipped overnight just as I requested.

Thumbnail of user cosmickittyl
Cosmickitty L.
0 reviews
0 helpful votes
  • Send Message
November 29th, 2015
Verified purchase

I love my solitaire. The forever brilliant moissanite is very pretty and so much sparkle! The ring is also one of the best quality rings I've ever owned. My ring gets so many compliments and I love it!

Thumbnail of user brianf3484
Brian F.
0 reviews
0 helpful votes
  • Send Message
July 25th, 2020
Verified purchase

MoissaniteCo Website shopping is great. I had no problems selecting the ring I wanted for my wife. I chatted with several knowledgeable employees who help me with future purchases such a the eternity ring which my wife and I will purchase at a later date.
Thanks for a great experience.
Sincerely, Brian F. Frere

Thumbnail of user patb1540
Pat B.
0 reviews
0 helpful votes
  • Send Message
June 7th, 2016
Verified purchase

I had my diamond reset in white gold a few years ago. I had kept the yellow setting and decided to replace the stone with Moissanite. I am extremely happy with the result, the Moissanite stone is beautiful. I will definitely purchase Moissanite again without hesitation.

Thumbnail of user jillianb245
Jillian B.
0 reviews
0 helpful votes
  • Send Message
December 1st, 2016
Verified purchase

I've purchased two rings from this company. The first was perfect. The second, my wedding ring, took longer than expected to make, then arrived the wrong size (only two weeks before my wedding day). I was passed off from customer service. I really hope this can get fixed before I get married... Very dissappointed.

Thumbnail of user cheryln1277
Cheryl N.
0 reviews
0 helpful votes
  • Send Message
January 19th, 2016
Verified purchase

I have purchased several pieces of jewelry from Mojssanite Co. The one time I did not like the ring as much as I thought I would (the centre stone was too big) the return process was handled quickly and professionally by their customer service.

All of the jewelry I have purchased (earrings and rings) were very well made. The stones were very well cut and high quality with no green tint. My most recent purchase was a hearts and arrows forever one ring and it is absolutely beautiful. I really LOVE forever one.

I would not hesitate to recommend Mojssanite Co to anyone. They provide a fabulous product and great customer service.

Thumbnail of user deborahb4837
Deborah B.
0 reviews
0 helpful votes
  • Send Message
August 19th, 2019
Verified purchase

The customer service reply fast. The ring is not that perfect but the stone is very beautiful. The website is not very user friendly. If you have more advanced search selection, it will be much better.

Thumbnail of user jonathanw1875
Jonathan W.
0 reviews
0 helpful votes
  • Send Message
July 1st, 2018
Verified purchase

The search option really helped me find and order the ring I was looking for. The detailed information about the ring also helped me style the ring correctly. Also, I asked and she said Yes, that alone makes this a great experience.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

Company Representative

Thumbnail of user mikec570
Mike C.
Typically does not respond to reviews

How do I know I can trust these reviews about Moissanite Co?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Moissanite Co?