• Moissanite Co

Moissanite Co

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Overview

Moissanite Co has a rating of 4.6 stars from 4,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and wedding band. Moissanite Co ranks 58th among Gems sites.

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Positive reviews (last 12 months): 89.6%
Positive
43
Neutral
0
Negative
5

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7,164 reviews

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Top Positive Review

“Love all my Moissanite pieces”

Michelle V.
9/17/24

Yes, I received it and love it! So happy with all my pieces from Moissanite Co. I'll never buy real diamonds b/c there is no reason when you have a quality product like these! Thank you!

Top Critical Review

“Difficult to work with”

Kelly J.
9/6/24

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band. The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Reviews (4,568)

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customer service (1658) engagement ring (504)
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Lizzie M.
0 reviews
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November 14th, 2015
Verified purchase

I love how the website was very easy to browse and look at things as I please (over and over again!) as my future husband and I picked out the perfect ring. I felt the pricing was very fair. We ended up getting the one that was at the high end of the budget, because at the end of the day, this is a ring that I will have for the rest of my life and I wanted a ring I would be proud to wear and a ring that would mean so much to me every time I look at it. The only reason I gave 3 stars on delivery time as opposed to 5 stars was because I wanted it yesterday, not in 2 weeks! But in the end it was totally worth it. I would definitely make a purchase from this company again.

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Leonut X.
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March 14th, 2016
Verified purchase

I have Purchased several stones and im in love with them. They are better than the real deal with a nice warranty to back them up. I really cant say much you would have to get a hold of any of threse stones :)

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Gina M.
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May 10th, 2019
Verified purchase

This is my fifth order from moissaniteco over 6 years (fourth this year!) and the experience has been amazing every single time. The rings and earrings have been flawless and beautiful. They are easily my most treasured jewels, and I have lots of jewelry!

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Noemia S.
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May 18th, 2018
Verified purchase

After months of searching, I finally found the perfect ring!
It is so beautiful and the quality is AMAZING!
The fire and brilliance of the Forever One stone is incredible.
I am beyond satisfied with this ring, it is perfect and is exactly what I was looking for without having to break the bank. So grateful for Moissanite&Co for making this proposal everything I'd hoped it would be.
Our wedding rings will no doubt be purchased from Moissanite&Co as well!

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Jonathan W.
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July 1st, 2018
Verified purchase

The search option really helped me find and order the ring I was looking for. The detailed information about the ring also helped me style the ring correctly. Also, I asked and she said Yes, that alone makes this a great experience.

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LS C.
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November 26th, 2015
Verified purchase

The overall ring is great. I loved the center stone. My only issue is one of the side stones seems to be set lower than the others and it is noticeable. I have not have a chance to send the ring back or call to get my concern addressed. A small concern but it is a concern.

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Torri Q.
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February 24th, 2016
Verified purchase

The customer service was amazing and the ring is beautiful. I originally ordered a different ring, but just didn't love the way it looked when I tried it on. The customer service rep was so helpful and made the exchange process so easy.

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Jesse P.
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June 6th, 2016
Verified purchase

I didn't get an answer to one of my questions I asked. But I didn't ask again because I didn't think I was going to order again. I think the rep may have just missed my question? This was a long time ago.

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Christine L.
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November 9th, 2017
Verified purchase

I received excellent customer service from Moissanite Co and will definitely be a return customer. When the item I originally ordered arrived, I decided it wasn't quite what I wanted. I contacted Moissanite Co to start the exchange process, and Chris made the process quick and painless. I'm very excited to receive my replacement item and look forward to future purchases from this site.

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Clare O.
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December 2nd, 2015
Verified purchase

I contacted MoissaniteCo ahead of ordering to see if a ring could be returnable since I needed smaller than a standard size. They were willing to work with me if I needed a return. The ring shipped well before I thought it would and it was just right. No need for a return. Very happy with my purchase and the quality of the stones.

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Sue B.
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December 26th, 2016
Verified purchase

I purchased this moissanite and rose gold custom necklace for my sister's birthday and she loved it! The rose gold matches her engagement and wedding band perfectly. The necklace was supposed to get to her a bit later than her birthday because the rose gold had to be done custom, but MoissaniteCo was able to get it to her earlier than expected. Good customer service and had no issues at all. I would purchase fro them again.

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Marina G.
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January 4th, 2017
Verified purchase

Great online system! It makes it easy to find what you want and I love the reward points too. When I received the ring it was stunning! I purchased a 8.5mm cushion cut FB solitaire set in a split shank. It sparkles beautifully and I can't stop staring at it. I receive regular compliments from friends and strangers. I was a bit concerned that it wouldn't look white since it is a FB, but I really wanted a cushion cut and they don't seem to have a variety of Forever One cuts. But it looks white. No regrets on this purchase!

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Daniel Y.
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November 30th, 2015
Verified purchase

I shopped around on many sites with moissanite and the reviews were definitely mixed. I finally chose moissaniteco.com and it was a great choice. There were no issues with the payment, the delivery happened as expected, and everything was perfect when my wife opened the box. She was delighted!

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Susan G.
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November 19th, 2019
Verified purchase

Best quality, variety of styles and options. This is my 10th purchase. No one does it better than moissinateco.I keep buying and I am never disappointed in the quality price or service.Keep up the wonderful variety of lovely jewels.

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maureen b.
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March 17th, 2016
Verified purchase

I have ordered items for years from MoissaniteCo. Chris is wonderful to deal with. The quality is second to none! I have had special requests and if it could be done, Chris will let you know and it will be perfect.
I have just received a beautiful pendant for my daughter in law; she will be over the moon happy.

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Allison S.
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April 20th, 2016
Verified purchase

I had such a great experience buying from Moissanite and Co. From the delivery time, to the great and prompt customer service, to the quality of the product, I will definitely be buying from Moissanite and Co. In the future. Highly recommend.

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Gary T.
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July 8th, 2016
Verified purchase

After purchasing an engagement ring in November 2014, we purchased a wedding band in March 2016. Unfortunately the center stone of the wedding band has lost its shine and will need to be replaced. The engagement ring always solicits compliments though.

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Jeff P.
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December 4th, 2015
Verified purchase

Need great visual capability on the website. Lots of good information but at the end of the day I'd like to be able to see more angles and images of each stone and ring style. This would make the selection process easier. Anything to make the selection process easier for someone on the website would be helpful. Probably more images, video or capability to show off the ring styles.

One other thing that would help is perspective on size. How the ring will look on someones finger. This will help determine if the width of the ring is to large or small. Personal preferences are hard to tease out under the current options on the site.

Finally, the ring sizing should be more robust. A size print out is ok. I used it and my ring is just a little loose. I think some language or suggestions to go with the sizing guide could be helpful. Just basic information presented in a straight forward advice style would be helpful throughout the selection process.

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Karen Y.
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June 28th, 2019
Verified purchase

I placed a custom order. I was extremely undecided when looking for a ring. Every person I emailed was so helpful in making my final decision. Many videos were sent to me and the service was above and beyond. I am sooo excited to get my new ring. I know I made the right decision.with the help from everyone in customer service!

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Will C.
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January 26th, 2016
Verified purchase

I chose to use MoissaniteCo.com after exploring different options to fit my current affordability. I was able to customise the perfect engagement ring because they have a such a large selection of settings and moissanite diamonds. My fiance loves her engagement ring, I'm thrilled with the quality and I didn't have to sell a kidney to get it.

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Mike H.
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November 12th, 2015
Verified purchase

The website was incredibly informative and I highly recommend purchasing from Moissaniteco. The gemstone is even better than I expected. My fiance and I are disgusted by the diamond industry and after purchasing and now owning a moissanite gemstone, we believe moissanite should become the norm rather than just an alternative.

I purchased the Forever Brilliant Moissanite for my fiances engagement ring and she absolutely loves it. I will son be purchasing a pair of the same gemstone to make her some earrings.

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Carrie K.
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July 31st, 2018
Verified purchase

I couldn't order a matching wedding band to go with the engagement ring I had ordered on sale, and they were nice enough to create a link for me so that I could order it. Just wonderful! Engagement ring is beautiful and I am blown away by the sparkle!

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Anthony P.
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December 1st, 2015
Verified purchase

My experience with MoissaniteCo was phenomenal.

My fiancée loves her ring. It looks fantastic, for a fraction of the price would pay for a traditional diamond ring in a brick and mortar store.

The ring has also proven very durable to date.

It took slightly longer than I would have preferred to get the ring by mail, but the process was very easy and painless. It was also discreet, as I was able to pick it up at a fedex location without worry of discovery by the SO.

I would personally recommend MoissaniteCo to all my friends based on my experience with them.

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Lora S.
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November 10th, 2018
Verified purchase

I love that I was able to take my time and add to my cart to save the rings I was looking at and then make the decision on what I wanted. I have had my ring for several weeks and I love it. It is so beautiful and fits perfectly.

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Stephanie S.
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November 22nd, 2016
Verified purchase

I received excellent customer service to make sure the ring I was selecting was perfect! Chris was extra helpful with helping me make sure the vision I had in my head was what I received. I will definitely be a return customer.

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MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

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Mike C.
Typically does not respond to reviews

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