• Moissanite Co

Moissanite Co

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Overview

Moissanite Co has a rating of 4.6 stars from 4,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and wedding band. Moissanite Co ranks 58th among Gems sites.

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Positive reviews (last 12 months): 89.6%
Positive
43
Neutral
0
Negative
5

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7,164 reviews

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How would you rate Moissanite Co?
Top Positive Review

“Love all my Moissanite pieces”

Michelle V.
9/17/24

Yes, I received it and love it! So happy with all my pieces from Moissanite Co. I'll never buy real diamonds b/c there is no reason when you have a quality product like these! Thank you!

Top Critical Review

“Difficult to work with”

Kelly J.
9/6/24

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band. The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Reviews (4,568)

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customer service (1658) engagement ring (504)
Thumbnail of user jennifere941
New York
1 review
1 helpful vote
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June 1st, 2021

I absolutely love my ring! I was doing research on moissanites for a long time! The stone is stunning I get compliments on my ring all the time! The sparkle is out of this world I also got my wedding band from moissaniteco also! Moissaniteco are great! I will definitely be ordering from them again!

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Thumbnail of user liousw
India
1 review
0 helpful votes
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June 30th, 2023

I got a 2.2 carrot 3 stone princess cut in platinum for my soon to be wife. She was unaware of the ring, and was pleasently surprised at the beauty of the ring. She knew I was looking at Moissanite, but was unaware it would look like this. Quite frankly I was very surprised by the fire and brillianes of this ring. It blows diamond away as far as the beauty and looks. I won't buy diamonds again now that I found Moissanite.

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Thumbnail of user marym1534
India
3 reviews
3 helpful votes
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June 16th, 2021

My ring has arrived and its the most beautiful ring I've laid eyes on. The stock picture doesn't do the ring justice (item eband001f), its phenomenal and the attention to detail is fantastic. All the prongs are so meticulously lined up and perfect. I love how low it sits to the finger and its unbelievably comfortable. In short my husband and I love it! This is my second purchase from you guys as I also had my earrings remodeled which also turned out fantastic. Thanking you so very much for all your email correspondence leading up to the purchase. Keep up the good work and god bless.

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Thumbnail of user joselynec3
Florida
2 reviews
0 helpful votes
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March 23rd, 2023

I've ordered a 4 prong solitaire with a 9.5mm moissanite. The beautiful box arrived without problem. Now I open the box, and I understand that 1) I will never buy diamonds again, and I will sell my actual diamond. 2) Before receiving the ring, I thought I would tell everyone that this stone is not diamond. But today, I don't see any reason why I would do this. It is just too similar to the real thing, without loupe there is no way to tell the difference. MoissaniteCo, I'm moved by the quality of the craftsmanship: the 950 platinum ring just looks as good as my platinum ring, but with the loupe, I can notice the moissanite is better set than my diamond. The whole process was flawless, I will buy again very soon. I can't thank you enough!

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Thumbnail of user ryanw393
Canada
1 review
0 helpful votes
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May 9th, 2020

Cannot recommend this company strongly enough! Not only was the ring incredibly beautiful, the selection amazing, and the pricing reasonable, but the customer service I received from day one was hands down the best I have ever had! Every minor detail or trivial question I had was immediately professionally handled and I was helped through the entire process. Even after I got the ring and decided to change the center stone, they let me send it back and replaced the center stone with zero issues! If there was a score above five I could give, I would in a heartbeat. My new fiancé LOOOOOVES her ring and MoissaniteCo is 100% to thank for that. I will absolutely buy here again!

Thumbnail of user nicolef1171
Iowa
1 review
0 helpful votes
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January 10th, 2023

I purchased a ring from this company 2 years ago. I enjoyed it those two years and got many compliments on the sparkle and look. Then my stones started falling out. In 6 months I had work done to the ring twice. I used moissanite company repair service and paid for the repair and stones. After working with Chris in customer service they offered to fix the ring for
Me a third time. They got back to me very quickly and did a lot to turn the situation around. Appreciate them working with me. I'd recommend this company. Also, I don't wear this ring next to any other rings. It's by itself. The first time with the repair the stone did crack which was surprising since Moissante is a 9 on the hardness scale but the 2nd repair they were not cracked and feel out and same with the 3rd time.

Tip for consumers:
Insure your rings.

Products used:
2 rings and 2 necklaces.

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Thumbnail of user mikec570
Mike C. – Moissanite Co Rep

Hello Nicole, unfortunately the stones are getting damaged. The band must be worn with another band that has Moissanite or diamonds that is damaging the stones in the band. Each time we have replaced missing stones, we are also replacing multiple damaged Moissanite stones too (which we have done at our expense as a courtesy). Unfortunately when the stones are getting chipped, the prongs can't always hold onto the stones, and they will subsequently fall out. Please check the rings you are wearing together because they are not compatible, and one is damaging the other.

Thumbnail of user nicolag63
Texas
1 review
0 helpful votes
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July 7th, 2021

I ordered a 3-stone Moissanite ring in 14k white gold. It's is absolutely beautiful. Everyones reaction upon seeing the ring is the same..."It's beautiful!" I am thrilled with the quality of the stones and the craftsmanship of the setting. The customer service I received was superb as I had actually ordered two rings and returned one to assure I selected my favorite. My credit was handled promtly and they professionally walked me through the entire transaction. I would highly recommend that you give the Moissanite Co. The opportunity to provide you with a quality product.

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Thumbnail of user patriciag1598
Texas
2 reviews
1 helpful vote
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November 9th, 2021

My boyfriend (now fiancee) proposed to me two days ago with the stunning 1.25 ct Tiffany Solitaire! It is undecribable! Thank you Moissanite Co for not only making our dreams come true, but affordable as well! We will definitely be returning customers!

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Thumbnail of user janniew5
New York
3 reviews
1 helpful vote
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June 10th, 2021

I'm absolutely thrilled with my new engagement ring ( and wedding band... put away for our wedding day)... (wed025). Having been through a big let-down with another company on line... dealing with bad craftmanship and someone who did NOT know how to work with platinum... It is a pleasant relief to see this ring... the way it should be! Kudos to your jeweler! I am happy to have done business with you ( well, my fiancee, technically did that end of it... but I picked it out!)and I'm more than proud to wear this ring and boast that it is from MoissaniteCo.com. And, if anyone even begins to compare moissanite to a simulant diamond... well... there really IS NO comparison. And, for the record, "sparkly" is a GOOD THING! Thank you again for all you've done for me and my partner. We appreciate it very much... on various levels.

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Thumbnail of user lisac2862
New York
1 review
0 helpful votes
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October 12th, 2021

My husband surprised me with thr216 as a replacement for my ering that was lost. This is the prettiest 3-stone ring I have seen in a while. The metalwork on it is so fluid and sleek, it's like butter on the hand! This ring oozes elegance and class. It goes wonderfully with my eternity band eband001b. Absolute perfection!

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Thumbnail of user robertt4012
California
1 review
0 helpful votes
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March 29th, 2024

Loved the ring! My fiance adores it! Will surely order one more for her birthday next month! Kudos!

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Thumbnail of user connord47
Texas
1 review
0 helpful votes
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August 23rd, 2021

My first purchase was back in 2012 and since then I've purchased 3 additional pieces. What does that tell everyone? That in the span of 3 months I've purchased a total of 4 pieces. Again, what does that tell everyone? It's THAT good. That is what I am telling everyone! Customer Services is over and beyond their call of duty and is so very attentive. Honestly, don't hestitate to buy from MoissaniteCo. Start with something small and reasonable in your budget and I promise that you won't regret it and would come back for something more significant. Just so you know... here's what I purchased in the last 3 months. A setting earrings, bracelet, gemstone ring and a eternity band. I sparkle like crazy and the compliments just kept on coming... These aren't the last of my purchases either -- I will be back for more! I AM A VERY HAPPY CAMPER!

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Thumbnail of user victoriae665
Canada
1 review
1 helpful vote
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December 21st, 2022

My husband and I have been back and forth with this company. We had custom engagement and wedding rings made for me. Three times now the small end gem has fallen out within 4 to 6 months of wearing the ring. I take care of it and do not wear it when doing anything physical. We have sent it back to them twice now and been back and forth asking that this mistake not happen again. Never have our questions been answered why this keeps happening or told how this problem can be fixed. We have had to pay for shipping at least once to have it repaired. We have not ever been assured this would not continuously happen, especially past the warranty. I have no assurance that if we get the ring replaced with one of their other rings that this won't also happen. It is so disappointing because it is such a beautiful ring. Frankly, this is NOT how I wanted to celebrate my marriage, sending my wedding band back and forth with a lack customer service or reassurance or even a sliver of trying to solve the issue on this company's end.

Tip for consumers:
The customer service is lacking. There is only an email to contact them, no phone number. And they aren't helpful when answering questions via email.

Products used:
Rings

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Thumbnail of user melaniem915
California
1 review
1 helpful vote
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May 23rd, 2023
Verified purchase

SO HAPPY I discovered MoissaniteCo and went to them for a custom piece! My local jeweler quoted me more than 2x the amount that I paid here, for the same design. And their CAD renderings made it so easy to see what I would like, or what I'd like to change. The employees involved in helping me create the custom ring were all very helpful, friendly, and quick to respond! I absolutely loved my experience. I will be coming back to have another custom piece made soon!

Thumbnail of user lucieg38
GB
2 reviews
0 helpful votes
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April 18th, 2023

My boyfriend and I had gone back and forth on getting a real diamond or a "man made diamond". I ordered a man made diamond from a website and it was clearly just a cheap CZ. So I was hesitant to order from here, but these aren't diamonds and don't claim to be so I figured what the heck. My boyfriend ordered the ring and OMG it is so perfect! It looks real, my parents were stunned when I told them what it really was. I'm in love with my ring and the sparkle is crazy! I'm thrilled with my ring and we didn't go in to debt with this purchase!

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Thumbnail of user kortneyf8
Washington
1 review
1 helpful vote
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January 22nd, 2024

I was shocked when I emailed this jewelry store and was told that the ring I had purchased from them were "too petite" for me,as a woman weighing only 105 pounds, was to blame for the stones falling out of my rings.

It was a truly disappointing experience to be blamed for something that was clearly a manufacturing issue. As a consumer, I expect the products I purchase to be of high quality and to last. In this case, it seems that the company was trying to shift the blame onto me rather than taking responsibility for their faulty products.

This incident raises important questions about the way companies treat their customers. It is unacceptable for a company to blame a customer for a product defect, especially when it is clear that the issue is a result of poor craftsmanship. Instead of making excuses, the company should be taking steps to rectify the situation and ensure that their products are up to standard.

In addition to the disappointment of being blamed for the stones falling out of my rings, I also felt belittled by the implication that my size was somehow unsuitable for their jewelry. It is not the place of a company to pass judgment on a customer's body size, especially in a negative way. This kind of attitude is not only unprofessional, but it also perpetuates harmful stereotypes and contributes to body shaming.

Ultimately, this experience has left me feeling frustrated and disrespected by the company. I hope that they will reconsider their approach to customer service and take responsibility for the quality of their products. As a consumer, I expect to be treated with respect and to receive a high standard of service, and I will be reconsidering my future purchases from this company. It is important for companies to understand that blaming the customer is not an acceptable way to handle product issues and that they should take steps to improve their customer service and product quality.

I have added photos of all the times stones fell out and of the current ring in a video to show there is no damage to shape or prongs

Products used:
Ring

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Thumbnail of user mikec570
Mike C. – Moissanite Co Rep

We apologize for any disappointment you may have experienced with your ring. At MoissaniteCo.com, we always strive for excellence in both our products and customer service, and it concerns us when a customer is not completely satisfied.

Upon receiving your ring for evaluation, we observed notable wear, including significant scratches and damage to the band and prongs. This level of wear is uncommon for our jewelry. Over the years, we have crafted more than 50 variations of this ring style, and it is exceptionally rare for our customers to report loss of stones. This indicates that such wear is not typical for our products. Several of the prongs that held the missing stones were broken off and missing, while others sustained significant damage.

We understand that jewelry can be subject to varying degrees of use and care, leading to different wear patterns. Our commitment to quality led us to entirely remake the ring previously in 2021, ensuring that there were no hidden defects that could contribute to accelerated wear.

Recognizing that every customer has unique needs and preferences in jewelry, we believe that a more robust ring design might better suit your lifestyle. We respect that each individual wears their jewelry differently, a fact well-known within the jewelry industry.

In our effort to resolve this issue to your satisfaction, we offered a complimentary repair of the ring. If you would like to us up on our offer, please ship the ring to the address provided, and we can assist you further.

Thumbnail of user samanthat278
Georgia
2 reviews
0 helpful votes
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October 4th, 2021

My fiance purchased for me the Round Moissanite Antique Floral Style Solitaire Ring [sol267]. We were looking for a solitaire ring that was something a little different from the traditional styles out there. I love the floral design on the band. It gives the ring a very feminine touch to the ring and gives it that something extra lacking in other solitaires. The moissanite diamond is absolutely stunning! He purchased the solitaire with a 1 carat gem and it sparkles more brilliantly than a mined diamond and sets off the band in exceptional brilliance. Moissanite Co. Also offered a layway option that allowed my fiance to put down any percentage each month he chose before he paid it off in the third month. Their customer service is top notch. I wouldn't hesitate to purchase more jewelry from them again in the future.

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Thumbnail of user deirdreh35
California
1 review
0 helpful votes
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June 16th, 2021

I just received my solitaire pendant and it's absolutely gorgeous. My husband cannot believe how sparkly it is! I'll be back for matching earrings and who know what else! Thank you so much!

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Thumbnail of user roses445
Georgia
1 review
1 helpful vote
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May 28th, 2021

We ordered a loose 2.5 carat round stone and set it in a tiffany mounting and put it together with two diamond eternity bands. We couldn't be happier with how it turned out, even the owner of our local jewelry store didn't know is wasn't a diamond. When I told my jeweler it was a moissanite he said it was the best one he'd ever seen. My stone always tests positive as a diamond and I've never been questioned about it's authenticity. It's an amazingly beautiful stone and we will absolutely purchase more. The staff was wonderful and very helpful and always availble to answer my questions. If you're still undecided, take a chance on moissanite, you will not be disapointed.

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Thumbnail of user jessicah1362
California
1 review
0 helpful votes
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July 22nd, 2021

I received my setting yesterday in the mail. I already knew how gorgeous moissanite was - as I have owned an 8 MM (2 carat) round center stone for the past 2 years, and worn in it a plain solitaire setting. But now I ordered a. 60 carat moissanite two tone gold setting to really give the stone the justice it deserves. Today I went to have it set by a ring setter at the local jewelery exchange and reveled in his comments as to how exquisite both the setting and the center stone were. I can wear and enjoy a long-lasting gemstone and be PROUD that it is a moissanite and NOT a diamond, knowing that it is conflict free - both in terms of humanity and in terms of my wallet. Thanks you so much moissaniteco.com for giving us this beautifful option! You guys are a wonderful company to work with and offer stunning pieces! I will be a repeat customer!

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Thumbnail of user reginag247
India
1 review
1 helpful vote
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July 1st, 2022

Today, I received my most-awaited ring and they are just like wow. It is perfect in size and exactly what I ordered. The delivery was on time with beautiful packaging.

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Thumbnail of user saran199
Canada
1 review
3 helpful votes
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June 1st, 2021

I was hesitant to purchase my ring online, because I have very thin fingers and was scared to commit to a ring that doesn't suit my hands. But it turned out better than I EVER expected! Originally I thought I knew what I wanted but after reaching out and explaining what I like they were so helpful and sent me many options to look at. I fell in love with the WED001-EM. Me and my fiancé are so happy with our purchase. Not only was the customer service amazing but the turnover was nice and short. I loved working with the people at MoissaniteCo. Do not hesitate, the craftsmanship is beautiful, you'll be very happy with the product, I keep staring at mine haha.

Products used:
WED001-EM

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Thumbnail of user clays126
Texas
1 review
0 helpful votes
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August 25th, 2023

For an Anniversary number thirty-two, Aperfect time to say 'I love You'. Something special needed for a special night, An Italian Restaurant, table for two, just right, Good food, Champagne and candlelight, With my beautiful wife with eyes sparkling bright. The little gift given just before coffee and liqueur, A moment treasured, a surprise and pleasure so pure. The 2.5ct princess cut stone sparkling with a lustre so true, The most perfect way for me to say, 'My Darling I Love You'. It could have been a diamond on the night! But for that extra special touch it just had to be MOISSANITE.

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Thumbnail of user ericas542
Virginia
1 review
1 helpful vote
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July 9th, 2022
Verified purchase

I loved my first pair of earrings so much that I was excited to use this store for my wedding ring update. Best decision! My new set is gorgeous, and I love that it's ethically produced.

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Thumbnail of user ingrdr
Ingrid R.
North Carolina
10 reviews
18 helpful votes
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April 19th, 2017

First online web site order for 2017 placed on 03/24/2017 with a promised commitment time of 3-3.5 weeks which was a JOKE as of today 04/18/2017 the item was still in production from 03/******* and no status up date could be provided?! Merchant was PAID IN FULL on 03/24/2017 however we DISPUTED the transaction to assure our account integrity and we are anticipating a FULL REFUND?! Staff are rude and obnoxious if you make a contact attempt by e-mail so do not HOLD your breath waiting for a reply?! They have no phone service to speak of?! I have read NEGATIVE reviews on the web for this merchant as well?! Save your time, money and aggravation and shop else where as the Testimonials do not jive with the negative information on the web for this merchant?!

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MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

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Thumbnail of user mikec570
Mike C.
Typically does not respond to reviews

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