• Moissanite Co

Moissanite Co

Write a Review

Overview

Moissanite Co has a rating of 4.6 stars from 4,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and wedding band. Moissanite Co ranks 58th among Gems sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 89.6%
Positive
43
Neutral
0
Negative
5

Instant Feedback

7,164 reviews

37
See all photos
How would you rate Moissanite Co?
Top Positive Review

“Love all my Moissanite pieces”

Michelle V.
9/17/24

Yes, I received it and love it! So happy with all my pieces from Moissanite Co. I'll never buy real diamonds b/c there is no reason when you have a quality product like these! Thank you!

Top Critical Review

“Difficult to work with”

Kelly J.
9/6/24

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band. The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Reviews (4,568)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1658) engagement ring (504)
Thumbnail of user veronicaf173
New York
1 review
1 helpful vote
  • Send Message
June 29th, 2022

Finally received my diamond ring. The product looked good and beautiful with the perfect finishing of edges. It comes exactly with elegant craftsmanship. Amazing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lilyc186
Massachusetts
1 review
2 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

This is what my ring looks like less than a week after MoissaniteCo repaired and apparently inspected my ring. I had only had worn the ring for 2.5 weeks before one stone fell out and since my fiance had the ring for over a year (untouched), it was out of warranty and we had to pay over $100 to have it repaired and sent back before our engagement photos. And now the same stone they replaced and the one next to it are gone. Customer service has not be sympathetic to this issue and do not care if this keeps happening. The representative I chatted with on their site said I would be sent a shipping label to mail it back to them, but I have yet to receive anything or receive any follow up from the company. There was also no mention if I would have to pay for the repairs and the representative was eager to end our conversation. I cannot believe they don't even have a phone number to call!

Unless I get some sort of resolution in the near future I would advise anyone to not purchase from this company.

Tip for consumers:
It's not worth saving a little money for a horrible product from an unfriendly, unhelpful money grabbing company

Products used:
Engagement ring set and repair

Service
Value
Shipping
Returns
Quality
Thumbnail of user marys4777
Rhode Island
1 review
0 helpful votes
  • Send Message
June 7th, 2022

I'd wanted a pair of Moissanite Stud earrings for so long.The pair from MoissaniteCo
Is absolutely radiantly perfect. I am very happy with my purchase.

Thumbnail of user granth235
Indiana
1 review
0 helpful votes
  • Send Message
August 25th, 2023
Verified purchase

The process was very easy and simple and despite being shipped it still turned out perfect. Couldn't have asked for a better quality while also keeping the price down!

Thumbnail of user rendondianer
California
1 review
0 helpful votes
  • Send Message
February 24th, 2024

The Mens 180 ring looks so awesome! My fiance really loved the design and luster of the ring! Recomended!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jocelynw4
California
1 review
2 helpful votes
  • Send Message
July 16th, 2017

My husband and I ordered sol365 with a 8mm stone. I received my ring in 14 days. I didn't know much about moissanite, so I wasn't sure what to expect. The ring looked EXACTLY like the picture. The quality is wonderful, the size was exact and the stone is just beautiful. I went to a jewelery store to see if I could find a ring enhancer to go with the ring and they thought it was a diamond. It even tested as a diamond. To be honest, I am not trying to pass this off as a diamond. I think people should be aware that you can get a stone more beautiful than most diamonds, for half the price! I will definitely be a return customer!

Service
Value
Shipping
Returns
Quality
Thumbnail of user rogerm1353
Georgia
1 review
0 helpful votes
  • Send Message
August 27th, 2023
Verified purchase

I sent my wife's wedding band in to be cleaned, resized, and a stone replaced. WOW what a great job. It was quick, easy to do, and affordable. Thank you so much.

Thumbnail of user rickyh175
California
1 review
1 helpful vote
  • Send Message
February 24th, 2022

Nice ring, however VERY POOR customer service. We purchased a ring and within 6 months my wife was missing 2 stones. We asked if the ring was resized to see if that was the reason the stones fell out. They assured me it wasn't... We sent the ring back (on our own dime), got the ring back a few weeks later and not even a week goes by and TWO MORE STONES GO MISSING! I contacted customer support and told them we are not interested in sending the ring back every week. That ignored my request. A week later I went online and asked why I didn't get a response and they said they weren't ignoring me and it was in the que. Two weeks go by so I send another email asking for a reply, they sent a short reply saying that I need to keep sending the ring back. I will not be recommending this company to anyone.

Tip for consumers:
Stay away

Products used:
Ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikec570
Mike C. – Moissanite Co Rep

We are sorry the customer has chosen to not let us assist with repairing the ring. The first time it was repaired it unfortunately was in poor condition, having been subjected to an usually high amount of wear and tear with deep scratches and wear marks in the metal.

The reason the stones had come out of the ring was due to side stone prongs having been damaged. Unfortunately having us restore the ring to new condition won't prevent the ring from possibly being damaged again in the future. Nevertheless when Ricky contacted us, we immediately offered to assist him. He requested a return shipping label which we promptly supplied. However he then declined to send it in.

We offer a one year warranty against manufacturing defects, and even though it doesn't cover damage, we offered on multiple occasions to restore the ring to new condition (on 2/8,2/9,2/14,2/23, and 2/24). Unfortunately we need the customer's help to send in the ring. Without it, we aren't able to resolve the issue.

Thumbnail of user evangelinet8
Georgia
3 reviews
2 helpful votes
  • Send Message
August 10th, 2023

I got my 2ct three stone Trellis Lucerne ring last August. I love it too much, I wear it anytime, anywhere even when i sleep or bathe! I love it more than my wedding and engagement rings! Hahaha! It is soo sparkly, shiny that my husband and friends ("perfect" was my officemate's word) told me to just wear it only on occasions and when not commuting. I could not really do that so I had it redesigned instead as a pair of stud earrings (the 0.5 sidestones)and a 2T Tiffany inspired Etoile ring (the 1ct center stone). This way, I can wear my moissanites anytime, anywhere without them being too eye-catching and conspicuous.

Service
Value
Shipping
Returns
Quality
Thumbnail of user evap49
Illinois
4 reviews
10 helpful votes
  • Send Message
August 22nd, 2022

My experience with the Moissanite Co was just excellent. Last time, I ordered Halo Engagement Ring for my sister's wedding. And, as usual, the ring reached my home safely and timely. 5 stars!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimh1566
Wisconsin
1 review
3 helpful votes
  • Send Message
December 30th, 2022
Verified purchase

A week after I gave my wife her wedding ring, one of the small stones fell out. Luckily we were sent a prepaid label and then we sent it in and it was sent back to us three weeks later. Long story short, more and more stones kept falling out and we were the ones who had to now pay to have it shipped, insured, and fixed. The costumer service is TERRIBLE! Chris is very rude and is not very helpful. Elizabeth was nicer to work with, but the results were the same. This company does not stand behind its product. The limited one year warrantee is worthless if the stones continue to fall out.
Secondly, we have asked the company to call us so that we could describe what the issues were. To date, we have not received one phone call. What type of a company doesn't list some sort of a contact number. Shame on me for even trusting them at all.

My wife is retired and is FAR from hard on her ring. She is very cautious with it and always takes it off in demanding situations. If these rings are of such high quality, why would stones keep falling out no matter how you where them? My advice: Go to a reputable jeweler and stay away from this deceitful company.

Tip for consumers:
Do not shop here !!!!

Products used:
Engagement Ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikec570
Mike C. – Moissanite Co Rep

We recently repaired the ring, for free, despite the warranty having expired 5 years ago. Upon receiving and inspecting the ring, we discovered very heavy wear and tear on the band, prongs, and 5 chipped Moissanite stones. We replaced 7 stones in total, rebuilt many prongs, polished, rhodium plated, etc. Unfortunately replacing stones that she has damaged won’t make the ring impervious to future damage. Given the way it’s being worn, she needs a less petite style ring, unfortunately.

Thumbnail of user shawng238
Florida
1 review
0 helpful votes
  • Send Message
June 14th, 2022

The rings I ordered from here are of genuine quality and the lustre made it more appealing for me to purchase. I imagine how reasonable the price is and I am happy to be a client of Moissanite.

Thumbnail of user roseb651
California
2 reviews
1 helpful vote
  • Send Message
September 5th, 2022

My beautiful ring arrived just on time after I ordered it from the Moissanite Co. A beautiful ring case was delivered with it. I can't stop my eyes to keep looking at it. Highly recommended!

Service
Value
Shipping
Returns
Quality
Thumbnail of user carols2055
Utah
1 review
1 helpful vote
  • Send Message
June 6th, 2021

When I ordered my ring I honestly wanted to see what a 2ct would look like on my hand, and also to see what a moisonite stone looks like up close. I was then planning to return the ring. When I recieved my package today and opened it, I was truly stuned at the brilliance of the ring It honestly looked better then my 1 1/2ct real diamond ring. I then decided that there is no way that Ia m going to return this ring, but I am going to wear it and enjoy It. I will defintly be a returning customer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniem2884
Washington
2 reviews
0 helpful votes
  • Send Message
September 16th, 2022

Thanks for delivering the ring on time. Really, the extensive look and luster are love to me. The ring size is perfect and it is totally worth the cost. Highly recommended without a doubt!

Service
Value
Shipping
Returns
Quality
Thumbnail of user natalies245
New York
1 review
0 helpful votes
  • Send Message
October 15th, 2022

Worth it!

This is my first purchase from Moissanite Co and I was very happy when I received it. The ring is just wow. I really appreciated the craftsmanship.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marthat435
New York
1 review
0 helpful votes
  • Send Message
May 30th, 2021

This is my second purchase within a month, and I couldn't be happier with the level of service I receive. MoissaniteCo rushed the order so I could get it in time for a birthday present.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danar139
New York
3 reviews
0 helpful votes
  • Send Message
September 7th, 2021

I just bought the 6mm cushion stone and had it set in my current wedding ring setting, it is wonderful and so beautiful. I get lots of great comments on it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joela377
Washington
1 review
0 helpful votes
  • Send Message
January 8th, 2024
Verified purchase

The wedding band is absolutely gorgeous and matches perfectly with my fiancé's engagement ring. She is beyond excited to wear it!

Thumbnail of user caitlynr40
Alabama
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

Ordering was easy, arrived quickly. Better than imagined!

Thumbnail of user marciam446
West Virginia
1 review
1 helpful vote
  • Send Message
June 16th, 2023

I recently celebrated my 30th anniversary with my husband and I was given the chance to pick out a new piece of jewelry. I was initially drawn to diamonds, but the prices were just too high for my liking. Instead, I decided to take a look at moissanite, as I already owned a pair of moissanite stud earrings that I adored. Although I was impressed by the selection on the moissanite website, I still felt like there could have been a larger variety of styles to choose from. Furthermore, I was disappointed to find that there were limited options for larger ring sizes and the sizes that were available were not returnable for a refund. Despite these challenges, I ultimately decided on a 2.35 tcw ring and I am thrilled with my choice. The ring is more beautiful than I could have imagined and the price was much more reasonable compared to what I would have paid for a similar-sized diamond. Additionally, knowing about the issues surrounding blood diamonds made me feel even better about my decision to go with moissanite.

Thumbnail of user sharin34
Illinois
2 reviews
0 helpful votes
  • Send Message
April 19th, 2022

Top-notch. Made me a believer that Moissanites are a woman's new best friend, rather than diamonds. The site is easy to navigate, customer service is prompt to respond, and the prices are fair.

Service
Value
Shipping
Returns
Quality
Thumbnail of user otiliah2
Florida
2 reviews
5 helpful votes
  • Send Message
February 24th, 2023

I recently got my fiance now wife a gorgeous three stone Moissanite ring. Before purchasing it, we asked tons of questions and had immediate responses from Chris who was always honest and patient. When we recieved the ring we were blown away! The stones are white and clear even on cloudy days. They have unbelievable sparkle, fire and brilliance. In the past few weeks My wife has recieved so many coments on her ring and no one says anything but oh my god. The sparkle! My wife has a similar three stone very high quality diamond ring and after comparing the two. She really likes the exceptional fire and warmth of the enhanced mossianite better than the very expensive diamond ring! You should see how people stare and ohh and ahh at the bling on her finger. I am a very very proud man to give my beautiful wife such a beautiful piece of jewelry. It is honestly the most beautiful high quality ring we could have imagined and completely in our budget. The matching eternity band is also gorgeous.( in fact we bought two and chris rush ordered the second one right before our wedding.) We could not be happier and highly reccomend this company for its excellent customer service and outstanding jewelry!

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelad1320
Iowa
1 review
0 helpful votes
  • Send Message
September 9th, 2022
Verified purchase

I cannot even begin to express my gratitude for the absolutely perfect rings my husband gave me this evening! I've been searching for over a year for the perfect wedding set, even though I'm already married. We got married with matching bands and because I didn't desire any diamonds due to cost and more, I came across moissanite in my research. My husband wanted me to have exactly what I desire, no matter what it was and I FINALLY have the BEST! I chose Model No: eng009 and it is so ME! I chose it with a 2ct. Round moissanite in a fishtail head, to which makes it look more vintage and also makes the round shape look a little larger and more cushion shaped, yet keeping the brilliant sparkle. I also ordered it with the Forever One upgrade and it just couldn't be more perfect! It's so stunning and it's my forever set for sure! Much thanks to Chris who helped me through the process and made it nothing less than a pure pleasure shopping online with a fantastic company! I am so in love with my husband, my marriage and now my wedding set! Thanks so much for making my dream a reality and you will be hearing from us

Service
Value
Shipping
Returns
Quality
Thumbnail of user brc15
Br c.
0 reviews
0 helpful votes
  • Send Message
December 1st, 2018
Verified purchase

A new customer buying a Moissanite engagement ring with spectacular results has lead me to become a repeat customer for something else... (I'll update after Christmas just in case she sees this review...);) and the loyalty program is pretty cool too. Thanks gang!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

Company Representative

Thumbnail of user mikec570
Mike C.
Typically does not respond to reviews

How do I know I can trust these reviews about Moissanite Co?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Moissanite Co?