• Moissanite Co

Moissanite Co

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Overview

Moissanite Co has a rating of 4.6 stars from 4,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and wedding band. Moissanite Co ranks 58th among Gems sites.

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Positive reviews (last 12 months): 89.6%
Positive
43
Neutral
0
Negative
5

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7,164 reviews

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Top Positive Review

“Love all my Moissanite pieces”

Michelle V.
9/17/24

Yes, I received it and love it! So happy with all my pieces from Moissanite Co. I'll never buy real diamonds b/c there is no reason when you have a quality product like these! Thank you!

Top Critical Review

“Difficult to work with”

Kelly J.
9/6/24

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band. The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Reviews (4,568)

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customer service (1658) engagement ring (504)
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Nuwyy E.
0 reviews
0 helpful votes
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January 19th, 2016
Verified purchase

Absolutely awesome! The nicest product, it got all the ladies wowing! Reading stuff from the internet I was a little hesitant, but most of negative experiences were from years ago. They are great to deal with and no problems with the product 6 mth on.

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susanna W.
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October 4th, 2019
Verified purchase

Craig and Chris are always so patient and helpful, despite my numerous questions and emails. They are a pleasure to talk to and I am a repeat customer largely due to their wonderful service, and excellent jewelry. The tennis bracelet I received is probably the most beautiful and well-made item I own and many people have commented on how lovely it is. It is very substantial and does not twist or roll when wearing it. The stones are bright and they sparkle even in low light.

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David C.
0 reviews
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July 1st, 2016
Verified purchase

5 star rating...The stone looked even better in person. It looked better than any diamond I had seen while shopping around. My wife was beyond impressed with its fire and beauty. My only issue was with the lay way system. It was a little difficult to make payments using their website, but the look on my wife's face after I had it set in her ring was worth the minor hassle.

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Carol L.
0 reviews
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June 25th, 2017
Verified purchase

I love the customer service and quality. It's a pleasure working with Chris. Wish the gold beads placed to keep the band from rolling around had been larger. They are tiny and really don't grip enough to keep it in place.

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Bruce S.
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June 1st, 2017
Verified purchase

Every question I had was answered quickly and so far it has been a good experience now just waiting to receive the ring. The ring was great. We went shopping for wedding rings and the people working at the jewelry store could not tell it was moissanite. They were under the impression that moissanite is always colored. We did get the forever one.

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Bernadette H.
0 reviews
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January 23rd, 2016
Verified purchase

The customer service was fantastic, the ring was great but unfortunately one month after ive been using my ring (not everyday) only when go out. I also takes them on and off for house chores, the middle stone of my ring fell off (i dont know where and how) just realised it was missing a stone one day. I haven't talk to u about it because ive been busy with xmas stuff and work too.

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Amanda D.
0 reviews
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November 17th, 2015
Verified purchase

I purchased my engagement ring from moissanite, and was so pleased with the quality and the value that we also purchased our wedding bands here too. We have both been pleased with the customer service received during our transaction they were quick to answer any and all questions for us. Will definitely be making more purchases from moissanite (earrings next?!) hopefully for Christmas.

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SHANSHAN M.
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May 21st, 2017
Verified purchase

Live chat response very fast. Order and payment very smooth. I am a buyer from Singapore. I received my ring only three days once it ship out from US. I was very surprised, the ring looks so beautiful. Best selection of beautiful Moissanite rings online. Fantastic! Thank you.

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Lolly L.
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October 11th, 2016
Verified purchase

I'm absolutely in love with my ring! It's very, very beautiful. Shopping online for a wedding ring made me nervous but ordering from Moissanite Co was a breeze! Shipping was super fast and the quality is exceptional. Will definitely order in the future. I'm already picking out earrings.

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Quynh C.
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April 12th, 2018
Verified purchase

Website is easy to navigate. Pictures are great. I love that you can find some of the rings on their youtube channel... some look much better than the picture.

After I placed my order there was an issue with my ring. They had to remake it due to quality control issues. The ring was quickly remade and shipped overnight to me. I love my ring! I've gotten lots of compliments.

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Cindy D.
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December 29th, 2019
Verified purchase

I have been wanting to order a new set of wedding rings for a long time. There are so many great choices to choose from on this site it really hard to narrow it down to my most favorite. Site is easy to use. Love the way they have the ring selections broke down in stone shape.

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Ryan P.
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January 22nd, 2016
Verified purchase

My wife found her engagement ring and wedding band at Moissanite Co. She regularly gets compliments on the luxurious look, and she is pleased with the quality. As for me, I'm happy that she got a ring she loves at a fraction of the price I was expecting to pay, without having to sacrifice shine or strength.

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Naomi J.
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January 6th, 2020
Verified purchase

Great selection, but your website is difficult to navigate with no filters/sort options. I have visited your site many times but gave up because it took too long to try to find and compare similar products.

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Lawrence W.
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October 12th, 2020
Verified purchase

Shopping experience has been great thus far, only complaints that I have is; over the 7 year period of owning my rings and wearing it every day I had two repairs done for stones falling out and chipping. Now I only wear it when going out to dinner! Kind of afraid to wear it casually due to stones falling out. Please for future find a better solution with stone placement and hold.

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Sudders R.
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August 8th, 2016
Verified purchase

Second purchase from Moissanite now. First was the engagement ring and second is the wedding ring. Both perfect for my wife as she doesn't like diamonds due to ethical reasons therefore this was a fantastic replacement.

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Georgia
1 review
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November 12th, 2022
Verified purchase

Gorgeous rings! Both made flawlessly! Wonderful customer service! Wasn't my first purchase and definitely wont be my last.

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Anna B.
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October 18th, 2018
Verified purchase

I bought my ring to replace the diamond engagement ring I unfortunately lost, and I added a pair of stud earrings to match. When I opened the box and put the ring on my finger I instantly knew I made the right choice. Those bright white, radiant gems...this ring is even more beautiful than I had even imagined. The ring fits perfectly - sizing is accurate. I am beyond thrilled, and I've received so many compliments. I am absolutely loving the earrings too - they match any attire - casual, evening or professional. For anyone out there who already has a ring, definitely consider a pair of studs - for yourself or as a gift for someone special.

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M a.
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September 30th, 2016
Verified purchase

Great online experience! We loved being able to shop, save our selections, and compare. We took our time and examined all of the features and differences closely. When we made our selection, we were a little surprised that other than an email confirmation, there was no specific confirmation about the details, sizing, choice. It seems like with such a high dollar purchase, and being custom-made, it might be nice to have a "is this correct" email or call. But, it turned out perfect! The sizing runs a little big, so I ordered down about half-of-a-size, and it was perfect! The shine is stunning. My ring catches the light so remarkably. It only took about a day before someone commented on it. I still cannot believe I have such a beautiful diamond ring, for such an amazing price, with such durability. Awesome!

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Barrett N.
0 reviews
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March 16th, 2016
Verified purchase

Your web site is pretty old-school, but functional. I didn't receive updates during the production phase, which lasted a few days more than I wanted. It was also not clear that I could have upgraded to Forever Brilliant, which I would have liked to.

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Austin H.
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November 27th, 2017
Verified purchase

Affordable, pretty. The finishing on the jewelry was mediocre and smaller areas on the band were pitted and uneven. The shipping process took several days longer to ship than the estimate stated. The ring box was nice, but had a made in china sticker on the bottom that could've been removed for a more premium appearance, and overall it was mediocre in minor details but still was worth the cost.

Work on the details! They matter.

Also the website could use some work, would have liked more angles for pictures.

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Shelly H.
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January 27th, 2016
Verified purchase

I've bought several pieces of jewelry from here and the shopping experience is excellent, the customer service is prompt and whenever I submit a question I will usually get a response within 24 hours and I really appreciate that. The shipping time is awesome, and when you have paid for overnight shipping they make sure you receive it on-time. I am really satisfied with their products and services, and I plan on buying some more jewelry from them.

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Kurt H.
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November 14th, 2015
Verified purchase

I love moissanite co! I used them for not only my wife's engagement ring but her wedding band too. And they were so flexible and so helpful. The rings arrives in a very timely manner and were amazing. Highly recommend.

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Aaron O.
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November 12th, 2018
Verified purchase

There really isn't anything I would change in my process. Everything ran smoothly and came quickly. Maybe more communication as to when the ring was finished and that it was getting shipped but beyond that it was a great experience.

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Will S.
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October 2nd, 2018
Verified purchase

Incredible experience and awesome end product. Chris and Craig are both patient and provided amazing customer service even after 37 emails back and forth! Would gladly recommend this company to others.

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Nickolas P.
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January 8th, 2016
Verified purchase

You guys are great! A little more transparency during the building/preparing/shipping phase would be very much appreciated. There is so much speculation about what the internal codes for the status mean!

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MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

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Mike C.
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