• Moissanite Co

Moissanite Co

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Overview

Moissanite Co has a rating of 4.6 stars from 4,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and wedding band. Moissanite Co ranks 58th among Gems sites.

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Positive reviews (last 12 months): 89.6%
Positive
43
Neutral
0
Negative
5

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7,164 reviews

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How would you rate Moissanite Co?
Top Positive Review

“Love all my Moissanite pieces”

Michelle V.
9/17/24

Yes, I received it and love it! So happy with all my pieces from Moissanite Co. I'll never buy real diamonds b/c there is no reason when you have a quality product like these! Thank you!

Top Critical Review

“Difficult to work with”

Kelly J.
9/6/24

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band. The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Reviews (4,568)

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customer service (1658) engagement ring (504)
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Jeff B.
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October 22nd, 2017
Verified purchase

I will recommend this company to everyone I can! I left a detailed feedback when I purchased the engagement ring, and my experience was just as amazing with the purchase of the matching wedding band. The wedding was yesterday and EVERYONE raved over the ring set I purchased for my wife. I am incredibly pleased with the quality, the service, and this company as a whole! Anyone who leaves any negative feedback either has unrealistic expectations, or is completely incompetent, because my expectations were way over the top, and this company broke their back for me. From myself, and my family, I cannot thank you guys enough for everything. You've made one of the most incredible moments of my life extraordinary simple, and seamless. From the bottom of my heart; thank you all.

Jeff Brooks

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Katherine M.
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August 9th, 2018
Verified purchase

I have enjoyed shopping with Moissanite and Co. For about 5 years now. Your customer service (email and chat) and high quality and reasonable pricing makes you the best! Thank you. Sincerely, Katherine McKinney

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Kelvin N.
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November 5th, 2015
Verified purchase

International shipping was fast. Product looks as good as promised. They did additional verification when my credit card had a different billing address than my mailing address, which I think is good fraud protection.

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MJagears W.
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March 9th, 2016
Verified purchase

For people that find diamond prices offensive, moissanite is the way to go. You get the beauty of a high end diamond with out the price tag. I would recommend moissanite.com to anyone shopping for an engagement ring.

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Todd G.
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January 9th, 2018
Verified purchase

More pictures would always be appreciated. Also, the search is a little clunky - combined with the bright backgrounds for the jewelry it can be hard to distinguish the difference in the types of items you are looking at.

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Kurtis H.
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January 14th, 2019
Verified purchase

I bounced around on about 6 different designs and the Sales Team answered all my questions. I didn't go with what I initially inquired about but I am looking forward to seeing my sale item when it arrives.

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Robert S.
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September 20th, 2016
Verified purchase

I loved the visual pictures, it made shopping so easy. Very fluid site, easy to understand and navigate. Loved the shipping and payment options. As well, reward points are a great idea and will keep me coming back.

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GSUS W.
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March 19th, 2016
Verified purchase

I dealt with Chris from sales on numerous occasions to make sure that I was getting exactly what I needed. He always responded quickly and was very helpful with my custom order. I will be a repeat customer!

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Andrew S.
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December 7th, 2016
Verified purchase

Chat was very helpful so far in answering questions. I would like to see the addition of real pictures of the products to help deciding. Ordered a Wedding Set and was impressed with the quality of workmanship when comparing to rings we looked at locally.

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Keith B.
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November 4th, 2020
Verified purchase

Needed a last minute repair to my (now wife's) engagement ring before our wedding. Customer service was able to repair the ring in time and overnight it no problem! Appreciate the reasonable cost and quality of their rings.

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T a.
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August 6th, 2016
Verified purchase

I absolutely love my ring! It is extremely high quality and looks much shinier and prettier than any diamond I've seen. I will definitely continue purchasing my jewelry from this company as well as recommending it to others!

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Ecbrooker C.
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March 17th, 2016
Verified purchase

I've made 6 purchases through moissanite.com and have been pleased with all the products and the service surrounding my orders- one being a custom resetting of my engagement ring. Great services and quality jewelry!

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Christy O.
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December 28th, 2018
Verified purchase

Quick and easy- found exactly what I was looking for
Prices are much better than any other Moissanite retailers. I actually Love my Moissanite anniversary band better than my real diamond band I received 10 years ago. The stones reflect the light more beautifully. I definitely will purchase from here again.

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Aj D.
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October 28th, 2018
Verified purchase

The ring came out really nice and she loved it. She has had dozens of compliments on it. It did take a week longer than expected, but that is ok. It came in a very nice wrapped package too. I will be shopping here again.

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Adam F.
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December 7th, 2019
Verified purchase

Site was easy to navigate, shop and buy from. Smooth service and ordering. So far an extremely relaxed and pleasant experience! Can't wait to see it!
Update! It came in and the ring was perfect! Better than I anticipated. I will be making future purchases.

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Tara N.
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December 2nd, 2015
Verified purchase

I was a little worried about making a major purchase like this online, especially getting it delivered to Australia. But I'm so happy that I did. The ring exceeded all expectations. It is so beautiful and bright white. I have recommended to all my friends.

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Danny R.
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October 24th, 2015
Verified purchase

Bought the rose gold eng 16 ring with side stones and a 5.5 Mm centre, waited for the ring to arrive in uk and it was beautiful far better quality than I thought it would be... Very happy and about to re order matching wedding band and my wedding ring also.

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JR S.
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December 31st, 2017
Verified purchase

Moissanite Co has the best customer service and amazing jewelry. I am always treated like a #1 and important customer. I will continue to buy my jewelry from them for many years to come. Thank you Moissanite Co staff! My custom ring came out gorgeous with impeccable quality.

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Nancy K.
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January 21st, 2016
Verified purchase

I have ordered 6 carat martini stud earrings, an eternity wedding band & a 3 stone ring. The quality and beauty of these pieces are breathtaking. I have turned my best friend onto your website & she ordered a beautiful halo ring. I'm no longer a diamond girl I'm loving my moissanite pieces from you and they are brighter and more beautiful than I could have ever imagined. I'm hooked!

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Jeff B.
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March 17th, 2019
Verified purchase

They have a great selection and plenty of information to answer my questions. Prices seem to be fair and better than many other sites. Though I have not received the items yet I feel confident that I will be very happy. Had to change items at my request, not due to any problems and was taken care of in a timely an effortless manner. Very happy overall at this time.

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Jennifer B.
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June 2nd, 2016
Verified purchase

Awesome experience! I really wanted a new wedding set for our anniversary and was nervous about an online purchase of a product I'd never seen. Customer service was incredible and worked with me to create the perfect ering. I've received many compliments on my Forever One, cushion H&A cut solitaire. Can't wait for future purchases!

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Josh V.
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March 21st, 2020
Verified purchase

Chris was extremely quick to respond to my email (even on a weekend) and helped guide me in the right direction after showing him some pictures of what I was looking for.

*Edit* Girl friend turned fiancée loves her new ring. We both could not be happier

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HR O.
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March 1st, 2016
Verified purchase

My experience so far has been great. I asked customer service a question and Chris got back to me in minutes. I am very thankful for his guidance and feedback.

Follow up: we couldn't be happier with the forever one. It is truly beautiful. I'd recommend (and have) Moissanite Co. To anyone. Thank you again.

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DMcB Q.
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May 17th, 2019
Verified purchase

Return customer and I would shop here again. After owning Moissanite pieces for over 20 years with no damage eternity band purchased with house brand broke a stone after less than 2 weeks. Customer service, repair and turn around time were excellent and the quality of the look of the stones are beautiful but I do question the hardness. On the repaired item, so far so good. On an unworn returned item there was a high restocking fee but it was no surprise - my fault for not inquiring about gram weight of item before I ordered. Differing opinions on what substantial weight is. In any event - good business to deal with. Fast and professional communication and I have found them to stand by their policies as stated. I will likely purchase from them again.

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Never D.
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April 23rd, 2016
Verified purchase

This is my 4th purchase from MoissaniteCo! They far exceed expectations when it comes to the quality of their jewelry! I always get compliments on all the pieces I've purchased and no one ever questions if I'm wearing a diamond or moissanite. Will be a loyal customer for a very long time! :)

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MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

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Mike C.
Typically does not respond to reviews

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