• Moissanite Co

Moissanite Co

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Overview

Moissanite Co has a rating of 4.6 stars from 4,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and wedding band. Moissanite Co ranks 58th among Gems sites.

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Positive reviews (last 12 months): 89.6%
Positive
43
Neutral
0
Negative
5

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7,164 reviews

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Top Positive Review

“Love all my Moissanite pieces”

Michelle V.
9/17/24

Yes, I received it and love it! So happy with all my pieces from Moissanite Co. I'll never buy real diamonds b/c there is no reason when you have a quality product like these! Thank you!

Top Critical Review

“Difficult to work with”

Kelly J.
9/6/24

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band. The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Reviews (4,568)

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customer service (1658) engagement ring (504)
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Scott L.
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January 8th, 2017
Verified purchase

I'm not one to make purchases online but, after purchasing my wife's ring and seeing her fall in love with it I wouldn't hesitate to purchase from Moissanite Co. This was a very good experience. Chris in customer service was excellent and answered all of my questions.

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Cristina H.
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December 27th, 2016
Verified purchase

Ordering from MoissaniteCo has been a pleasant experience. Any questions I had were answered promptly and all of my orders arrived on time, exceeding my expectations! I am very pleased with this company and their products.

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Tanika O.
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May 24th, 2017
Verified purchase

An excellent shopping experience! Chris was very helpful in allowing me to use a previously purchased stone in a new ring make. Production time and shipping were both quicker than I expected, and the rings are so well made and absolutely beautiful!
Would recommend Moissaniteco to anyone looking to buy jewellery.

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Lori G.
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December 28th, 2015
Verified purchase

So far it has been a pleasant experience. I love the selection and the prices seem to be the best of the web. Also, the one I was eyeing turned out to be on sale. What luck...let's just hope the rings live up to all the hype!

UPDATE
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I received my rings for Christmas, and after a week, I LOVE them. They are very sparkly and look just like my original engagement diamond, but much larger. Thank you for your help! We will definitely go with Mossianite.co next time around as well.

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Britt L.
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July 30th, 2016
Verified purchase

My previous engagement ring (London Blue Topaz) had lost its luster, so my husband decided to surprise me with getting me the ring of my dreams! I received the most brilliant 2 ct. Round cut, infinity band engagement ring I've ever seen! I have received endless compliments on the ring as it looks more brilliant than a diamond. I didn't think this was possible, but for the price, the size of the stone, and the customer service I received (had an issue with my post office and they helped sort it out), I'm so thrilled! I'll definitely be ordering more items from here in the future. Thank you so much for my dream ring Moissonite & co!

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Texas T.
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June 22nd, 2016
Verified purchase

My ring arrived sooner than expected, and I sill gawk at its beauty months after receiving it! Customer service was great- my questions were answered quickly, politely and concisely, which I appreciate. I plan to make more purchases in the future.

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Zano K.
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January 13th, 2019
Verified purchase

Finally engaged with the love of my life!

Thank you MoissaniteCo for helping me making it a reality with your gorgeous ring collection and amazing rocks to select from.

Will not recommend anyone I know anywhere else but Moissanite Co for their jewelry.

Amazing price and high quality products. (props to the amazing packaging!)

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Loving H.
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December 1st, 2015
Verified purchase

I have had the pleasure of ordering from MoissaniteCo.com on several occasions, and they have always provided excellent service for each order. Most recently, they went the extra mile to Fedex my wife's present in time for our 5 year anniversary! Thank you MoissaniteCo.com for helping out this forgetful husband!

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Allyson T.
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March 6th, 2020
Verified purchase

My husband and I absolutely adore our rings! We had customized our orders and the customer service was excellent. The online chat service was amazing. I was able to get answers for any questions I had in real time. The rings were of good quality and we have gotten so many compliments on them. We would definitely recommend this site to friends and family and will definitely purchase other jewelry from them again!

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Catherine B.
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August 6th, 2016
Verified purchase

I was afraid the ring I ordered would be too big (not possible, of course) and when I received it, it was indeed a show-stopper. We call it The Chandelier as it is unbelievably sparkly and brilliant. I have several Moissanite pieces: necklace, earrings and three rings. Some are years old and still stunning and the settings are high quality. I will always choose Moissanite over diamonds.

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Rick P.
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March 23rd, 2018
Verified purchase

So many options to choose from and some seemingly so very similar, it was kind of hard to choose which one. I had questions about the cuts and difference between H&A and F1 vs other cuts but it was the weekend (Sunday) and no one was available, understandably, I don't work weekend either...I went with earrings for myself and pendants for my wife and daughter. Hope they like them...

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Scott R.
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May 10th, 2016
Verified purchase

My fiancé has had her ring now for 5 months. It looks as good as the day it arrived. She continues to get many compliments on how beautiful her ring is. She is often told by clients the she must be really loved to have such a beautiful ring. I can't thank Chris, in customer service, enough for helping me with all me questions and assisting in selecting the right center stone. I was very nervous about ordering a ring on line in regards to the quality of product I would receive. Dealing with Moissanite has been a good experience and I could not be happier with the ring I purchased

Thanks,
Scott

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James P.
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March 5th, 2016
Verified purchase

Was very difficult to use the reward loyalty points but received a return email within 24hrs. Total should have been $45.00 with S&H but came to $55.00 with S&H. I am sure that will be taken care of since your reputation has always been stellar.

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Jason E.
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July 12th, 2016
Verified purchase

It has been a pleasure working with Chris to locate the perfect engagement ring from the vast catalog. He has been patient, super helpful, and timely with recommendations despite countless questions. After providing Chris with a comp from a competitor, he was able to guide me through the process of creating a custom ring at a very affordable price and I could not be happier with the final product. The 2ct Forever One stone is flawless and sparkles brilliantly. The custom band and setting complement and flatter the center stone perfectly. Best of all, she loves it even more than I do. Great prices, great selection, tremendous customer service, and an incredible custom product! I cannot wait to come back for the wedding band.

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Erin B.
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October 22nd, 2019
Verified purchase

Thank you so much for helping me with my customized new ring setting. I absolutely love my Moissanite stone which I received about 3.5 years ago. I just wanted to change the setting to be a little lower. Everyone was so helpful with my request and I was so surprised that they would even customize the setting based on a ring I liked from another jewelry store. Thanks so much, I can't wait to see my new ring!

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Jim M.
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March 9th, 2017
Verified purchase

Chris was AWESOME! He helped me create the perfect engagement ring and she loved it. I couldn't be more impressed with the overall experience I had. We will return in the near future for our wedding bands. Thanks again Chris!

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Alisa M.
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February 21st, 2020
Verified purchase

You guys have been so helpful in this process thank you soo much! So grateful :) can't wait to get my ring :) hubby said i could upgrade my 1 carat to a 1.5 carat ;) thanks again!

Love my ring - very happy with purchase - the brilliance in the stone is just beautiful

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Paul M.
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December 26th, 2019
Verified purchase

Website was very easy to use. Would be great if we could select the earring components separately. Right now it's a big list of rings in different configurations. Got a little nervous with the shipping date. The website status didn't provide a time of completion until much later in the process. If I'd known, I would've ordered earlier to ensure that production and shipping time wouldn't create arrival issues.

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Sue R.
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May 27th, 2016
Verified purchase

I have been a customer for years. I am always happy and proud of the quality of the products. The overall experience was great. One time I had to contact customer service to help me buy a new setting to my 2 k stone. It all went very smooth via email. And I got exactly what I wanted in a reasonable time. I want to thank you all and I will always be a regular customer. Highly recommended.

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Rachel W.
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May 30th, 2018
Verified purchase

Really appreciate the educational information and customization options. My only suggestion for improvement would be to show more photos of how different sizes and shapes of stones look on a person. I appreciated the updates as my order proceeded through being made to order! I could not have been happier with my purchase. I'm wearing my gorgeous pendent and the beautiful high quality chain every day!

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Brianna B.
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June 1st, 2019
Verified purchase

I appreciated that customer service was able to help me find and order the matching band to my ring that was no longer listed on the website. The price did go up, but that's always a risk of not purchasing it up front. It came on time and is beautiful!

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Christian Z.
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April 4th, 2016
Verified purchase

This ring is beautiful. It came pretty quickly (in the timeframe they predicted) and looked just as good as the pictures. It also fits accurately to the size. It was exactly as expected. If I ever need anything else that this company offers, I will use them in a second.

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Okayamy D.
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June 29th, 2016
Verified purchase

I purchased the two carat forever one solitaire in the Tiffany setting and I couldn't be happier. The quality far suppresses that of a real diamond, with zero guilt about supporting the industry. Not to mention the ring I'm wearing would be something I could never afford to own. I've had it for several months and I still catch myself staring at it in the sunlight. After browsing multiple moissanite sites, I found this one to have the best quality and prices. I will definitely be planning an upgrade for our five year.

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Monet E.
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August 9th, 2016
Verified purchase

I love my ring! I have 3 carat forever brilliant wedding set. When I first open the box I didn't know what to think, I thought it was cloudy. So I got my jewelry cloth and shined my ring up and oh my goodness! Whoa does this thing BLING. I can not wait to get something else. And communications were on point. Although you don't talk to them by phone, they are very prompt with emailing, and I found the online chat box to be very helpful as well. Go ahead get you some bling too. You will not be disappointed.

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KurtFromNJ M.
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July 6th, 2016
Verified purchase

I purchased the Round Forever Brilliant Petite Trellis Wedding Set, 1.0 ct for my (now) wife and she was absolutely blown away by the quality, appearance, design, etc of the entire set! The wedding ring matches the engagement ring flawlessly. This type of set in diamonds would have costed a fortune, and much more than I had to spend on her wedding ring set. I was told by her best friend's husband, "that ring is not good for us men," meaning that it is so beautiful and it sets the "bar" very high for other men. I feel fortunate to have found out about MoissaniteCo.com.

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MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

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Mike C.
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