• Moissanite Co

Moissanite Co

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Overview

Moissanite Co has a rating of 4.6 stars from 4,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and wedding band. Moissanite Co ranks 58th among Gems sites.

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Positive reviews (last 12 months): 89.6%
Positive
43
Neutral
0
Negative
5

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7,164 reviews

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Top Positive Review

“Love all my Moissanite pieces”

Michelle V.
9/17/24

Yes, I received it and love it! So happy with all my pieces from Moissanite Co. I'll never buy real diamonds b/c there is no reason when you have a quality product like these! Thank you!

Top Critical Review

“Difficult to work with”

Kelly J.
9/6/24

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band. The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Reviews (4,568)

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customer service (1658) engagement ring (504)
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Christopher H.
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June 8th, 2016
Verified purchase

We loved the engagement ring and can't wait to get the matching band!
We now have both for our ceremony (this Friday!) and could not be any happier! Amazing products, fantastic customer service. The best experience I could ask for. I have SO MANY people comment on her ring.

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Wes I.
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November 12th, 2015
Verified purchase

After watching many reviews and going through endless threads, we opted for a 1.5 cr. Forever Brilliant Moissanite stone. My wife is very happy, but for me, the stone left much to be desired.

Light doesn't seem to flow through mine as it does others, the sparkle is minimal and underwhelming at best. While the clarity is Flawless, the cut grade was terrible, and unfortunately the latter is what gives a stone its sparkle. The wife is left with a large stone that doesn't attract any attention, which she doesn't mind too much.

We stuck with it as we had very little time to mount it on a custom designed solitaire.
I wont ask for a replacement, but depending on the response I get from Moissanite, I'll decide if its worth it to buy more in the future.

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Monica N.
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December 2nd, 2015
Verified purchase

I originally contacted m.com to see an example of a particular ring. The customer service representative actually sent me dozens of photos of the ring molds from the factory. Very helpful.

The wedding band I chose is sturdy and beautiful; the stones look no different than the real diamonds on my engagement ring, but I can feel a lot better about wearing guaranteed conflict-free gems!

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Carolyn N.
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August 7th, 2016
Verified purchase

I can't believe I didn't come here first - there are people selling these Moissanite earrings online, but you can't trust the quality - then I found this site. Why not go to the source - the prices are better, more settings choices!

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Nancy P.
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March 9th, 2016
Verified purchase

I enjoyed searching for the perfect ring on the Moissanite Co. Site. I especially like the 360 degree views! Chris was very helpful and answered many questions for me. I recently wore the ring to visit a jewelry store where I was having a different ring sized. The owner could hardly take his eyes off my ring and commented, "Very sparkly!"

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Doug P.
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July 28th, 2019
Verified purchase

I am very satisfied with my shopping experience. My wife loves the ring! I reached out several times with questions. Craig and Elizabeth with customer service were excellent! Without a showroom to visit, though, it would be helpful if pictures of different stone sizes/shapes were available on the website when customizing a ring.

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Anna V.
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August 19th, 2016
Verified purchase

The ring is beautiful. There is no doubt about that. However, in certain lights the stone is yellow and buttery. Also the finish on the white gold isn't smooth around the side stone setting. The company were great to deal with however the ring was bought well before the proposal so returning it wasn't an option. Regardless would definitely recommend purchasing from this site. Customer service were very helpful and ring arrived quickly to France.

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Lauren L.
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November 12th, 2015
Verified purchase

MoissaniteCo was fabulous! We ordered 2 custom rings. My wife's engagement ring and my wedding band. We never thought we'd be able to fine quality forever rings within our price range but MoissaniteCo made that possible. Chris was awesome to work with and answered all of my concerned. I will definitely shop again.

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SparkleBunny C.
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December 30th, 2015
Verified purchase

I have purchased several items from MoissaniteCo and have had a terrific experience every time. I always get prompt customer service and a great product. The staff is very helpful with answering any questions you may have. I highly recommend this site to anyone looking for a quality piece! I will definitely be back to purchase more items! I LOVE the loyalty rewards program and the amazing sparkle of moissanite!

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ShanThan A.
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November 23rd, 2015
Verified purchase

I love my rings. More beautiful than my moms diamonds. We got the engagement ring 5 years ago and I used a family ring for the we'd band. But the more I thought I knew I needed the match! Contacted customer service, they pulled up my account and told me how to order the matching band that fits right into my "precious" lol.

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Lizzy M.
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November 6th, 2015
Verified purchase

MoissaniteCo is the best! I received my gorgeous ring in 7 days! I ordered a petite style wedding set with a pink moissanite. I absolutely love it! I get compliments on it all the time. Shipping is super fast and customer service is really helpful. If you haven't already, buy from here! You won't be disappointed.

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A L.
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November 28th, 2015
Verified purchase

I am so pleased with my special order 5 + ct Heart & Arrow cut Moissanite ring. Just Beautiful. I was impressed with the turn around time due to the fact that this was a special order request. Custom service was fast, helpful & very determined to help me find the cut & ct weight I desired. The ring's setting is also stunning. A very Happy Lady!

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Susan M.
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July 9th, 2017
Verified purchase

The service I received was helpful and prompt. I had a couple requests that may have been outside the normal procedure. My requests were handled courteously. They were also done without any problems or confusion. I had price shopped and believe I got great service and a beautiful stone for my money. The Forever One Moissanite I purchased is beautiful and I am so glad I made this purchase.

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Haley K.
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August 23rd, 2017
Verified purchase

High quality and customer service email responses were fast and helpful! We have ordered two rings and also had one of the rings serviced after 4 years. Great experience, fast shipping, quality work on the repair, and beautiful products. We could not be happier! Thank you!

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Warren Q.
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September 26th, 2016
Verified purchase

Chris on the sales team was very responsive and helped me pick out exactly the studs that I wanted for my wife for our anniversary. I am very much looking forward to seeing the earrings when they arrive and my wife's reaction when she sees them!

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Anton R.
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October 29th, 2016
Verified purchase

Hello, my shopping experience was good so far. I would like to make one suggestion: It would be a good idea to include more actual photos/videos of the gems you sell on the website in order to get a better idea (especially for the colored gemstones)

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Maria G.
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August 19th, 2016
Verified purchase

I absolutely love everything about my ring except for the actual moissanite stones themselves. In the light they shine like real diamonds. When not so light, they have a yellow tint to them. I get a lot of compliments on my ring though.

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Daniel B.
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August 1st, 2016
Verified purchase

I had this ring for about 2 weeks before one of the stones fell out from the side. We did not notice it fell out until my sister in law pointed it out. I guess the stones are supposed to fall out easily? I don't know how my wife is supposed to wear this ring out doors when there is a constant fear that the stones are going to go missing at any time.

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scott h.
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April 5th, 2017
Verified purchase

After speaking with customer service and a sales rep, I was able to purchase a replacement engagement ring for my wife that turned out a fair bit cheaper than the listed price online. Thank you for helping me and my wallet out!

Also a big shoutout to the packaging department for their consideration on the invoice. Import laws here are 27% the package value, so yea, you guys saved me big time.

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Jen R.
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January 9th, 2017
Verified purchase

I am a return customer to MoissaniteCo. They have done a wonderful job on another beautiful purchase I made. A set of Forever One stunning earrings. I will definitely be making more purchases in the near future. They have become my "go to" for building my personal jewelry collection.

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RyanO I.
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June 8th, 2016
Verified purchase

Had a really great experience. Exactly what I was looking for, and at a reasonable price. Shipping took a little longer than it should have, but that was FedEx's fault not MoissaniteCo's. I would certainly recommend them.

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Chester P.
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August 4th, 2016
Verified purchase

Knowing how eco friendly moissanite jewelry is to our environment, helps me feel good when purchasing a ring for my future fiancé.
Update: the rings came and and they are gorgeous. My fiance and our family love it! What a way to set the tone off with our families. Everyone is coming together now in excitement. All because of their reaction to the ring.

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MrsJones U.
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January 19th, 2016
Verified purchase

The products are beautiful, the services is prompt and the staff is always helpful and courteous. My engagement ring and wedding bands are exquisite. I have plans to order a pair of earrings to match and a reproduction antique ring in the next 6 months. I cant imagine using anyone else or wearing anything but moissanite.

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Eric S.
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January 22nd, 2018
Verified purchase

Shopping at Moissanite Co. Online is a shoppers dream.
I've made another purchase, and didn't waste my time looking elsewhere, as Moissanite Co. Is the only way to go! When I chat with my GIA Alumni, they all agree, for a pleasant shopping experience with a user friendly website Moissanite Co. Is the solution. Thanks again!

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Sherri G.
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June 30th, 2016
Verified purchase

I have been very happy with each of my 5 purchases from MoissaniteCo. Every piece of jewelry I've chosen is absolutely beautiful, and always more gorgeous than the pictures. I am never disappointed. Chris in customer service is always fast to respond to inquiries and questions, and I really appreciated a suggestion he made once, regarding a specific piece of jewelry I was interested in. I look very forward to adding to my collection again this year, and I am glad I discovered Moissanite jewelry. I will be a loyal customer for years to come!

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MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

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Mike C.
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