• Moissanite Co

Moissanite Co

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Overview

Moissanite Co has a rating of 4.6 stars from 4,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and wedding band. Moissanite Co ranks 58th among Gems sites.

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Positive reviews (last 12 months): 89.6%
Positive
43
Neutral
0
Negative
5

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7,164 reviews

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How would you rate Moissanite Co?
Top Positive Review

“Love all my Moissanite pieces”

Michelle V.
9/17/24

Yes, I received it and love it! So happy with all my pieces from Moissanite Co. I'll never buy real diamonds b/c there is no reason when you have a quality product like these! Thank you!

Top Critical Review

“Difficult to work with”

Kelly J.
9/6/24

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band. The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Reviews (4,568)

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customer service (1658) engagement ring (504)
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Erika L.
0 reviews
0 helpful votes
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April 6th, 2016
Verified purchase

Love the ease of the website and ordering process. My ring is absolutely stunning! I got a 2.2 carat cushion cut F1 and am blown away by the beauty of it. I had to return my ring for sizing and had it back on my finger safe and sound less than a week later. I am beyond happy with my experience!

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Timothy K.
0 reviews
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October 17th, 2018
Verified purchase

I had some questions about the rings I was looking at, the online chat functionality was very helpful in connecting me with someone who was able to answer all of my questions quickly. After that, the checkout process was easy and intuitive. Ring arrived and is as good looking as it was in the photos.

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Loresa T.
0 reviews
0 helpful votes
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April 18th, 2020
Verified purchase

Responses have been quick. Love the ring set that I ordered. And am currently ordering another matching band for the set. Would highly recommend. Especially, if you want a nice set, but on a budget. Got the second band and love it with the previous set. It's beautiful and I will cherish it for years to come. Thank you!

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Sarah X.
0 reviews
0 helpful votes
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June 12th, 2016
Verified purchase

I have emailed Chris many times asking about the tiniest details about different products. Chris has been extremely responsive and has gone well beyond the normal standard of customer service. Though I haven't received my order yet, I would definitely recommend MoissaniteCo.

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AJ V.
0 reviews
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August 4th, 2016
Verified purchase

Everything was perfect except that my center moissanite stone came noticeably crooked in the setting. I ended up getting it re set by a local jeweler for a fee. I absolutely love my ring and everything else about my experience was great.

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Brian A.
0 reviews
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December 3rd, 2015
Verified purchase

Ring was delivered well before the estimated completion time. Stone is absolutely stunning and the fiance gets constant compliments on the size, clarity, and overall beauty of the ring. Overall, this purchase was an outrageous value and I would recommend it to everyone.

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LaDonna H.
0 reviews
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May 19th, 2016
Verified purchase

Love the website and the ease of use. Beautiful selections and great response to my questions from customer service. It is our 40th anniversary and I wanted something special to commemorate this milestone. We ordered a 1 carat solitaire. When I received my ring, I was very pleased! It is beautiful. The Forever One stone is stunning and the overall quality of the ring is excellent. I am so glad that we went with this company and I would highly recommend them.

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TKC B.
0 reviews
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November 9th, 2015
Verified purchase

The ring I ordered is absolutely gorgeous! Better than I had envisioned it would be! This is my third purchase from the company, and I love the quality of them all and get so many compliments. I will be making more future purchases.

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David M.
0 reviews
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April 13th, 2017
Verified purchase

I have used this company for over 5 years and is the first place I go to for purchases. Quality is fantastic. They also have a loyalty rewards program, but for some reason I did not see my points to use this purchase.

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Kyle R.
0 reviews
0 helpful votes
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October 6th, 2017
Verified purchase

I have only had great experiences with Moissanite Co. I live in Africa and did not expect the ordering process to be so easy or for my order to arrive as quickly as it did. I would highly recommend Moissanite Co. To everyone!

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Lois N.
0 reviews
0 helpful votes
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March 13th, 2016
Verified purchase

Every stage from shopping to delivery was easy. I received a very quick and helpful email when I sent an email asking a question, and the product came in good time. I love my ring and I would definitely buy from here again!

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Douglas H.
0 reviews
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March 18th, 2016
Verified purchase

I found a ring that was almost what I wanted. A few email exchanges with customer support changed that to the perfect choice. So far, excellent customer service, very knowledgeable and helpful sales staff. The ring arrived sooner than expected & it is far better than the pictures. I must admit, I was a little apprehensive to make such a large purchase from a picture. But it was a very good decision. Excellent workmanship. Everyone who has seen it was very impressed with the design and quality. And it was more affordable than anything available locally.

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WoodlandShopper F.
0 reviews
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December 8th, 2018
Verified purchase

Purchased stud earrings threaded backs for prior studs purchased. Left back fell off. I had Loyalty Reward points to apply, but could not because considered 'replacement'. The threaded back should not have fallen off!

Thumbnail of user michellel2216
California
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

I have purchased a few earrings and a necklace and all have been of the best quality at a great price!

Tip for consumers:
Sign up, use customer loyalty rewards points and shop on sales events (multiple throughout the year).

Products used:
Earrings and necklace

Service
Value
Shipping
Quality
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Jenny S.
0 reviews
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September 6th, 2019
Verified purchase

The custom design process was really easy. Craig answered all of my questions in a timely manner, and I asked a lot of questions. The whole design process into delivery didn't take long at all. I received my ring and it's just as expected. Very happy with everything.

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MaryAnn L.
0 reviews
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January 23rd, 2016
Verified purchase

The quality of the rings I purchased were far nicer than I had anticipated. I continue to receive compliments even from total strangers. The best part of the purchase is their prices are much lower than other companies offering Moissanite diamonds. I would definitely purchase from them again!

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Samantha M.
0 reviews
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March 18th, 2018
Verified purchase

My engagement and wedding band set are gorgeous! They still sparkle and shine like crazy even after a couple of years and lots of wear and tear. I opted for the Amora moissanite and it was well worth it. I get compliments on my rings all the time and I'm proud to tell them it's moissanite. Great service and I received my order quickly.

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Lisa H.
0 reviews
0 helpful votes
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December 9th, 2016
Verified purchase

I love everything Moissanite! I have bought 2 rings and a pair of earings so far...now on the search for another moissanite ring! I got my first moissanite 10 years ago and I am so impressed with how far they have come since then - I'm addicted! My husband and I both feel that others that spend thousands more on diamonds are the silly ones:-)

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Andrea M.
0 reviews
0 helpful votes
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January 22nd, 2016
Verified purchase

We were pleased to receive the ring ahead of the estimated delivery date, and that we had to pay no tax and other added expenses due to it being an international shipment. The ring itself is absolutely wonderful, everyone comments what a beautiful choice it was and we would definitely shop at MoissaniteCo again.

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Brit B.
0 reviews
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May 31st, 2016
Verified purchase

We had ordered my engagement ring about a year ago, but did not purchase the matching band at the time. I wanted to look for something different, but ended up not finding anything I liked. I really did love the band that matched my ring and I went back to order it. I tried adding just the band to my shopping cart, but it would not allow me without adding the engagement ring too. I reached out to customer service and they were so helpful! They sent me a link to directly purchase the band only. If you ever have questions or concerns, contact them right away. Anytime I had reached out to them, they were very quick to respond and always pleasant. I received my band a few days ago, and it is perfect! Thank you MoissaniteCo for another beautiful piece of jewelry. Can't wait to order more!

Thumbnail of user alang787
Mexico
1 review
0 helpful votes
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November 15th, 2022

The ring exceed my expectations. The color, the fire, the size, everything is perfect. They delivered my ring earlier than I expected too.

Products used:
Ring

Service
Value
Shipping
Returns
Quality
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Randy B.
0 reviews
0 helpful votes
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July 21st, 2018
Verified purchase

I like the Variety of ring choices, styles and stone sizes. I sent an email regarding a ring and got immediate response. They are very helpful and informative to let you know the status of your order.

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Ken J.
0 reviews
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October 23rd, 2015
Verified purchase

You offer some of the most beautiful jewelry in the world today, at any price. We spent a lot of time looking at jewelry stores both online and brick/mortar. Could not find anything that really compared with your products. While your pricing was truly exceptional, it wasn't the price that made us decide to buy from you. It was the quality of the product you provide.

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Erin M.
0 reviews
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December 31st, 2019
Verified purchase

Everyone I talked to or emailed were very knowledgeable and answered my questions in a timely manor, but the product I received was not at all anything like the picture and video. I was completely disappointed. The center stone was very yellow in color and looked nothing like what I thought I was purchasing. I was so upset. I had waited several weeks for this ring to get to me.

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Erin K.
0 reviews
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April 10th, 2016
Verified purchase

I appreciate the availability of purchasing in yellow gold and the variety of styles to pick from. Exactly what I wanted for studs and a pendant to wear as everyday pieces.I wear both most days and now my default jewelry.

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MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

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Mike C.
Typically does not respond to reviews

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