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MoneyKeyReviews 1,022

4.6

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From the business

Installment Loans and Lines of Credit between $200-$3,500
MoneyKey is an online lender and service provider.
Apply online and verify your information; the process is quick1. If your application is approved, you may receive funds the same business day2.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, Tennessee, Utah and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization and a Credit Access Business. In this state, loans are funded by third-party lenders and serviced by MoneyKey.
The CC Flow Line of Credit is provided by CC Flow, a division of Capital Community Bank, a Utah Chartered bank, located in Provo, Utah, Member FDIC. The CC Flow Line of Credit is serviced by MoneyKey.
1Not all applications are approved; duration of process may vary.
2If approved, any requested funds may typically be deposited into your bank account the same business day. For specific funding cut-off times here.


moneykey.com
Wilmington, DE, United States
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MoneyKey Reviews Summary

MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
7
returns
7
This company responds to reviews on average within 13 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Loan
October 3, 2018

Yalda was very kind, patient and helpful. I would give five stars to Yalda, Reason for 4 stars is cost of loan.

Date of experience: October 3, 2018
Texas
1 review
0 helpful votes
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Great Customer Service
October 3, 2018

The experiences I have had with MoneyKey has been very pleasant. Today I spoke with Renee who was very patient, kind and understanding. She walked with me through this whole process and I did let her know that I appreciate her very much. Thank you MoneyKey for your services!

Date of experience: October 3, 2018
California
1 review
0 helpful votes
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Customer care
October 2, 2018

Yalda was very patient and caring. Even though the call was a little lengthy, she hung right in there. Thank you Yalda.

Date of experience: October 2, 2018
Germany
1 review
0 helpful votes
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Very patient and helpful
September 30, 2018

Andrea was very kind and very helpful. She made you feel very comfortable. Very knowledgeable. Worked to get dates changed and did

Date of experience: September 30, 2018
Ohio
1 review
0 helpful votes
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Exceptional service!
September 29, 2018

The person I spoke to Andrea G was very courteous, helpful, knowledgeable, and pleasant to talk to in regards to me finishing up the process of my loan.

Date of experience: September 29, 2018
Texas
1 review
0 helpful votes
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Helpful and courteous
September 26, 2018

Andrea G was very helpful and fully disclosed details of loan as a repeat customer wish I could have a discount though

Date of experience: September 26, 2018
Texas
1 review
0 helpful votes
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5
September 26, 2018

The service was great. Andrea was a big help. She helped me with my questions and she explained everything really well

Date of experience: September 26, 2018
California
1 review
0 helpful votes
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Excellent.
September 26, 2018

Iam patricio. Thanks Andrea G your service was great. You help me out o lot to get my new loan from money key.

Date of experience: September 26, 2018
Ohio
1 review
3 helpful votes
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HORRIBLE DONT DO IT
September 25, 2018

I GOT APPROVED FOR A 500$ LOAN AND AFTER PAYING OVER 80$ SINCE JUNE I REALIZED THEY WANT ME TO PAY 3x AFTER GOING TO MY ONLINE ACCOUNT THE AMOUNT BACK WHICH I FEEL IS BS I WILL BE CONTACTING BBB

Date of experience: September 25, 2018
Management T. — MoneyKey Rep
over a year old

Hi Renisha,

Thank you for your feedback, we are sorry to hear that you’re unsatisfied with your experience. At MoneyKey we aim to be as transparent as possible when it comes to the terms & conditions and payback expectations on a loan product. You can contact us directly at 1-866-252-5578 ext. 2197 or visit our Rates & Terms page https://www.moneykey.com/rates-terms.php. We’d happy to help you with any questions you may have about the interest and fees on your loan product.

Illinois
1 review
2 helpful votes
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Moneykey
September 23, 2018

Andrea gave me excellent service. I've used their services before and was pleased with every aspect of it. I highly recommend them!

Date of experience: September 23, 2018
Texas
2 reviews
0 helpful votes
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Yalda assisted me in my loan and was knowledgeable and took only a few minutes to complete this transaction. She made it extremely simple. She is a great asset to your company.

Date of experience: September 19, 2018
Indiana
2 reviews
0 helpful votes
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Andrea proved to be patient, kind and professional. She helped me to change my password and log into my account. She also made me aware of ways to reduce the overall re-payment charges. Thank you representative Andrea.

Date of experience: September 15, 2018
California
2 reviews
0 helpful votes
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Fast Service
September 12, 2018

Fast Service. Wish I could do the payment and reloan all on line instead of having to call in to make payment

Date of experience: September 12, 2018
California
1 review
0 helpful votes
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Installment Loan
August 28, 2018

Irene assisted me today with getting approved for loan. She was very profesisional, knowlegable of the process; which made everything very quick an super easy! Thanks again irene!

Date of experience: August 28, 2018
California
1 review
0 helpful votes
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Customer service
August 27, 2018

Very helpful and patient customer service from the rep Yalda. She made the experience very easy to understand

Date of experience: August 27, 2018
Colorado
1 review
0 helpful votes
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Great service
August 25, 2018

Irene H provided quick service for my request. Thank you for your friendly interaction and approval of my request

Date of experience: August 24, 2018
Colorado
1 review
1 helpful vote
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Professional
August 18, 2018

Irene was very helpful. It has been over 90 days since I had gotten a loan from Money key. But my bank wouldn't verify information over the phone. So Irene helped me and told me to screenshot my info through email. I was more so irritated with my bank, but Irene H. Helped with that situation. Thank you!
Autumn

Date of experience: August 16, 2018
Texas
2 reviews
0 helpful votes
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Irene was great!
August 16, 2018

Process was quick and easy. Your associates were friendly. The process was quick and trouble-free. I would definitely recommend to others in their time of financial need.

Date of experience: August 16, 2018
Texas
1 review
0 helpful votes
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I talked with a lady named Irene.
She quickly reviewed my case and found out that she could offer me what I needed. And then proceeded to make it happen very quickly.
I was very relieved to have someone so efficient and effective to help me
Thank you very much.

Date of experience: August 13, 2018
Maryland
1 review
0 helpful votes
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Great
August 3, 2018

Great fast service. Irene was efficient and friendly. Accurate and made sure that I required nothing else.

Date of experience: August 3, 2018