Monoprice

The second product of two I ordered did not arrive with the first. I waited 6 weeks before contacting Monoprice, hoping that the missing product would arrive. When it did not, I called the Monoprice help line. The agent I spoke with agreed to resend the missing product. It was a very pleasant experience, the opposite of what I had been expecting.

John R

An American built amplifier that uses only top high quality hardware, and what they say it can do, it will do. They do not fudge the numbers. And as for the subwoofer M215, there is no equal in this price range and quite frankly anything more your going to need a stadium. I am very and completely satisfied with the price and the quality and performance of the products. Will be purchasing more. With the customer service. That too was hands down top notch. The communication between my self and the Monoprice team, They made sure I received the components on time. I had a short time table and it showed up right on time. The packaging was very sturdy to handle any rough shipping. And the communication after sales is still top notch with the customer service. With all this Corona virus going on, couldn't ask for anything more

"Hello
I bought a galaxy S6 from your store through eBay. I was very hopeful since the store had a very high rating. I received the item later than it was expected. But I did not make it big deal. I received the item yesterday, September 28th, 2015. But I could not turn the phone on. I charged it about 45 minutes. But still nothing came on. The phone became so hot as if it was burning. I was so disappointed. I think the store sold me a defective item. Now I emailed them and waiting for them to respond me. Then I will return the the item. It will take at least several weeks. Then I will get y money back and so on... This is just headache..."

Item not delivered I ordered 2 x LED Video Camcorder Light with 140 Pieces LED and 960 Lumens Brightness on 1/14/2016. I order 2 but was delivered only 1. It took me an hour long wait to get hold of a rep on the phone. After that, the rep said sorry we can't do anything about it, just issue you refund for the on enot received. I told them that I ordered it as a pair and if they could send me a similar item they may have in stock but the response was poor.

Disappointments:
- Non-delivery of full order - Non-replacement of missed item - Only option to take the refund and shut up - Phone system asking me to go to live chat - Live chat not functioning. Saying all reps busy - Phone wait time around 1 hour - After 1 hour wiat, no satisfactory resolution My observation on Monoprice: Unreliable vendor. Long wait time, customer service not helpful.

Never doing business again with Monoprice

I found a product (subwoofer cable) at Monoprice that I wanted to buy. After placing the order I found my subwoofer and cancelled the order. It was easy and hassle free.
I have purchased from Monoprice many times and keep coming back

Recently purchased a Monolith 7X Amplifier from Monoprice. This Amp was very well packaged and delivered promptly. The sound is wonderful in my system, bringing out a much clearer and detailed sound than with my AV Receiver alone. Very, very pleased with my purchase from Monoprice.

Stay away from this merchant. Willfully and knowingly ships to criminals. They charged me $639.00 for a camera I never ordered and will be delivering to someone named Muammar Thalib. They told me they canceled the order after I reported to them that my card had been stolen... but instead they chose to ship to good ol' Thalib anyway.

I have bought HDMI, TV mounts, components, had drives, and audio cables from these people for years. If they send you a bad product just tell them and they make it right.

I turned on years ago the service guys from Cablevision and they were all buying their stuff from Monoprice.

Paid extra shipping so HDMI cables would be delivered in 3-5 days when TV was delivered. Sent email to customer service to make sure it would ship and arrive in 3-5 days. They shipped ground and I did not receive cables in time. Customer service would not answer more emails. Had to go to store and buy them. Tried to return cables with RMA number and shipping was $7.60 for two $4.00 cables. I still have the cables.

I have bought many items over the years from Monoprice. Last October, I purchased a 28" 4K Monitor. About a month ago it stopped working. I called Monoprice and they stated they would have to give me a store credit as the monitor was no longer being sold. So RMA # in hand, I packed up the monitor and returned it. They shortly called me and let me know they had found a new unopened monitor of the same model. They shipped it to me and so far it is working great. I was quite impressed that someone took the time to work my problem and resolve it to my satisfaction.

Something arrived defective. I started an RMA immediately and they said it'd be replaced in a month (already egregious time frame). After a month, they said 4 months. I asked for a refund at this point. They so no, only store credit because we were now past their 30-day policy. If they'd told me from the start that it'd take 4 months for a replacement, I wouldn't gotten a refund from the beginning. So now I've got store credit for a company I don't want to give money to. The only positive about the company now is competitive pricing, which is already nullified by shipping costs.

I have purchased from Monoprice last year without any issues. I just purchased a subwoofer and the carrier service indicated that the address is incorrect and they would return my item to Monoprice. I called Monoprice customer service and they indicated that they will refund my money and to use a different carrier when I resubmit my order. To use a different carrier would be twice as much. I asked if they could just cross-ship the item so I would not have to wait for my item to be returned to them and then submit a new order. They indicated no. I asked if they could reach out to their carrier CSO and remedy the issue in regards to my address. They indicated no. I also indicated that they have delivered to the same address successfully last year and if there was anyway to work out the issue on the phone. They stated no. I just want my subwoofer before Thanksgiving.

Don't overpay for your cables. HDMI often cost a ridiculous amount. Monoprice is the best site I've found to buy any cables. They even have cables that work with apple hardware/devices at a fraction of the cost that Apple would charge.

Monoprice was prompt, courteous and knowledgeable with our new 3D printer. They resolved a frustrating software issue in a matter of seconds and gave us great tips for future projects.

I bought a high end hdmi cable from Monoprice almost a year ago. I recently had problems with video intermittently dropping signal to my 4k projector and pin-pointed the cause to the cable. I went online to their website and chatted directly to customer service concerning the problem I was experiencing. Monoprice quickly issued me a rma and shipped me a replacement cable. I am very impressed at how they handled the issue. The process was easy and convenient. Even easier than initially purchasing the cable. I will buy all my cables from Monoprice from now on because they stand beside their products.

I've placed an order for a pair of 150$ headphones, free shipping in the U.S. 50$ shipping for me. Expensive shipping but I bought it. It was supposed to come withing one week.
About a week later I got a message from UPS. They said I needed to pay 40+$ in fees in addition to taxes (about 20$). When I called to inquire they said monoprices agreement with them did not cover the entire shipping cost. Nobody said I was expected to pay more for shipping to a total of 90$.
I refused to pay, monoprice refused to take responsibility for this fraud.
And all I ended up with is time wasted and a bad experience.

If you plan to place an order and you live outside of the U.S. I'd advise you aginst that - just use Ebay or Amazon at least there the sellers are accountable.

I ordered an earplug kit to use when I sing in my band. The merchandise I received matched the discription and picture displayed to the letter. I received the product on time in excellent shape and the company kept in constant contact with me to make sure I received my merchandise even thou I was also receiving tracking text messages of the mailing and delivery progress.

I have ordered from Monoprice on many occations, for both personal and business. They have always been on point with delivery and the products they provide. I had one small glitch with shipping, they jumped on it right away and I had the product in my hands the follwing day!

Over the years, I have made multiple purchases from Monoprice. I have never had any issues with any of their products until just recently. A 4k HDMI cable that I bought 3 years ago started having real issues with displaying any video. The audio worked perfectly however. I logged into my Monoprice account, and reviewed my orders until I found this particular purchase. I noticed that there was a "return" button available on this item. I selected it, and after filling out the reason for the return, I submitted it. I didn't expect that it would be honored since the cable was out of warranty. Much to my surprise, not only did I receive a brand new replacement cable very quickly, but I wasn't even required to return the defective one! I was already a Monoprice customer because of their quality, selection, and prices. But now, they have completely won me over with their excellent customer service!

I've been a customer since the beginning (2002?) I've always had a good experience until this last year. I've had to reorder several parts as they incorrectly sent the wrong items. I've been trying to get them to send me a missing piece for a fireplace mount for +3mo and they've sent me the wrong item twice. They fail to reply to email and the wait time for customer service is terrible. Most of the time you wait for 20mins and the line drops. I've tried everything to resolve the issue but they don't seem to care.

Over the years I have bought products from them but their RMA policy will screw you in the end.

I bought a 4K monitor that was promoted by 9to5 and it arrived, I installed it and threw out the box thinking it will work. It was defective. One of the reasons I bought from them was overnight shipping.

It took them 5 days to issue a RMA. Unlike Amazon, they refused to send a replacement and then refund if I sent back the defective one within 30 days. I asked for a box. They said no.

Then lost my business, forever.

I have been ordering from Monoprice for many years now mainly for small computer or audio/video products and accessories for various projects I undertake around the house. Their products are consistently of good quality and really good prices as compared to most other online or retail stores. Their standard shipping is reasonable price and typically takes 3-6 days via USPS for small parcels but they do also use UPS and FEDX depending on the quantity or size of the order. I find their website is easy to use and their products are identified by a unique Product Id called PID which makes it easy to search on items. Highly recommended to keep this business in mind for all your cable and accessory needs but they have expanded in recent years to include a fully array of tech products and even offering name brand items.

I chatttd with customer service 3 hours after my order was placed about adding too or canceling. He said he wouldn't be able to add too but, he could cancel for me so I can reorder. It was NEVER done so customer service sucks