Monoprice

I had a very pleasant experience with Monoprice, they were quick and their products are top notch. I will be using them again for all my cable and audiophile needs.

I still have maybe a dozen ethernet patch cables in storage but I needed some 3m cables in black and blue so ordered from them. I JUST cancelled my order as a WEEK LATER it's still showing in progress with no ship date in sight as by customer services own calculations I would be lucky to get this by October. Of course Monoprice processed Paypal IMMEDIATELY and now (maybe 5 to 7 days) to get my refund ASSUMING customer service really did cancel the order and I don't have to go to Paypal and cancel directly. Next time just drive the 45 minutes to Microcenter.

Maybe the blame also goes to UPS and USPS since I paid for UPS surepost to ship. Nonetheless, haven't received the package and is still MIA. I'll be using Amazon form now on as they have free shipping and never had this issue before with them.

I ordered HDMI cables on November 30 and was very surprised when my package arrived on December 8 with an invoice inside an empty envelope. I immediately called customer service and was told they would resend my items via 2 day UPS. It is now December 12th and no package and of course they are closed on Saturday. I hope the package arrives on Monday the 14th, but if not, I will dispute the charge... I really just want the items I ordered.

Ordered a monitor from Monoprice through Target website. Placed my online order on November 27th.
Item was supposed to be delivered in December 7th. On December 9th tried to track item. Found out a label was created on November 29th. That's all, no activity on my order. Called Target, they sent an email on December 9th. Target representative said to wait for an email from Monoprice in 1 to 2 days. Never received an email, called Target back. They tried to reach out to Monoprice but was unsuccessful. Target representative send another email to Monoprice. Now have to wait another 1 to 3 business days for their response. Item is still available on Target website but now for a much higher price.

Prices are very good for cables. Shipping time has never been an issue and their RMA process is great.

I also purchased their 5. 1. 2 speaker system and it has performed nicely. A really good value.

I have purchased many products from Monoprice. All were delivered quickly and have worked as advertised. We encountered some issues with 3D Printers and these were corrected immediately.

Purchased an HDMI switch last year it did not work correctly their customer service wanted me to purchase more items to "fix" the problem, replaced the switch with another manufacture fixed the problem

Super low prices on all kinds of cables, connectors, and other odds and ends that you never knew you needed until you finally found it here. Shipping is cheap and quick too!

Absolutely horrible experience with this company and the Dark Matter 49" ultra-wide monitor I bought. I bought the monitor over a year ago on Amazon. I ended up moving and then going travelling soon after, and I never even opened the box and just put it in storage for a year. A few weeks ago I opened it to set it up, and the metal plate that attaches the stand to the monitor is upside down, so it won't attach to the monitor at all. I contacted Monoprice and sent a photo of it, and they told me to contact Amazon to get a replacement of it. I contacted Amazon and they said it's too far past the return date so they can't do anything, and I should contact the company. I told this to Monoprice and they said they can't do anything either, because it's out of warranty since I bought it over a year ago. I asked if there's any way to fix it, or any way at all to use it in it's current state and got no help whatsoever, they just said sorry there's nothing we can do. So now, I'm stuck with this expensive monitor, that has been manufactured incorrectly, and I can't use. I find it completely outrageous that a company could sell something that's manufactured incorrectly, so it can't actually be used AT ALL, and then do absolutely NOTHING about it when it's brought to their attention. Especially something so expensive. What a horrible experience this has been with this useless company. Ca

I had to return a defective PureTube amp. This was a no-hassle effort. I received my replacement unit in about 10 days and it seems to be working fine. Great service.

I bought an open box item from Monoprice earlier this month knowing that not everything would be complete in the box (the example given was things like instructions and software installers, both of which can be acquired online if you don't have the physical copies). My understanding was that "the main item" was always included. I interpreted this to mean that the technology necessary to get the product to work would be included. The product I purchased had two main parts to it, neither of which function without the other. I was very disappointed to find one essential part missing. When I contacted Monoprice they explained their policy (which I believe is nonsensical) and I resigned myself to purchasing the missing parts. However, they could not sell me the missing parts.

I am left to wonder why I would purchase an open box item, not knowing what parts I would be getting, knowing there is a good chance that the product would be so incomplete as to be useless even to the point that you can't buy supplementary parts from Monoprice.

This raised an additional concern. If I had paid full price for the product and I had broken part of it, it appears that Monoprice would not be able to sell me a replacement part.

Monoprice sent me an RMA and I have returned the product and am awaiting a refund. I had considered paying full price for an entirely new unit from Monoprice, but have reconsidered on the basis that I could still get stuck with no way to replace a part that breaks.

Best place to buy cables, tv stands and all electronic supplies. Support is really great.

The best part of all is the prices. No where else you will find same products and quality for less

This is a great company to purchase from! They respond very quickly and fix any matters that are problematic! Highly recommend any purchase you make from them!

Bought a pair of Monoprice Noise Cancelling Headphones and they worked great FOR ONE DAY! Still waiting for a refund after sending them in two months ago. They keep asking questions/stalling- Save your money and deal with a real company!

Please use the attached return label and apply to the package for the item(s) being returned to us. Then go to FedEx.com website to get the nearest FedEx drop off locations in your area.
Once the item(s) are received back, we will issue a refund for the returned item(s). Should you have any question, please email at *******@monoprice.com
Thank you so much for doing business with us.

Regards,

And Than This-

Unfortunately, this item is currently out of stock with an ETA of 06/20/2019. Please advise us if you are willing to wait for the replacement unit to return to stock or prefer a refund instead. Truly sorry for any inconvenience this may have caused you.

If you like to receive a replacement we would like to ensure we have the most current shipping address in our records. Can you please provide us with your current shipping address?

Please let me know and I will process your RMA accordingly. Keep in mind, your RMA will automatically cancel if you do not respond via email or through the RMA system within 30 days.

Thank you for your cooperation. I appreciate your patience.

Should you have any question, please email at *******@monoprice.com
Thank you so much for doing business with us.

And than -NOTHING!

First and foremost I am a happy customer of Monoprice, been shopping aat this company for over 6 years, great quality items from cables, mounts and many other items, I did come to a problem out of the company's control due to a delivery not received, I contacted the company regarding regarding this issue and I was provided with a professional customer service operator that immediately resolved my issue right away...

Ordered 3D printer on Black Friday for son's Christmas present. Worked great out of the box starting with Christmas but by mid January SD card reader was failing. Took a couple days of email before they authorized the warranty return. We sent it back and had knew they got it. We heard nothing for over a week. Took lots of emails, going to website and filling out the contact us form, onsite chat via the website, and reaching out on FB before we heard an answer. The fixed the reader and sent it back one month after we returned it. They sent back the printer missing pieces and damaged print bed. There were tiny surface scratches on the print bed when we sent it but it came back with 4 dents! Due to missing piece can't level the printer at all. We've emailed returns and supports about them returning our prtiner damaged but they haven't responded at all. My son is pissed that we even sent it back for the warranty work. Now we have a broken printer because they damaged the print bed and returned it without all the pieces. And no response...

Great selection and best prices for AV and Video Accessories. Delivery has degrade since my last order several years ago which could be due to Covid-19 and protests.

I bought several iPhone and Samsung phone accessories such as USB charger and battery pack. Prices were best I could find. Shipping and delivery were free!
The product worked fine!

I've ordered 3 little items on August 24th 2021. Today is September 8th. I called twice to figure out status on the order and Customer Service representative said that order still isn't shopped.

I have used Monoprice for a few years. On my last order they sent the wrong cables and would only refund the price of the cables not the shipping and handling, either way.

I've been a customer of Monoprice for well over a decade. I primarily go to them for their Monoprice cables that all have lifetime warranties. I've also purchased electronics from them and have never been disappointed, especially given their pricepoint. Warranty returns are for the most part a hassle-free experience.

When it comes to post-sale, their website could use a refresher. The login / account options are a bit unconventional/clunky. Such as trying to find what order a particular item belongs to. And occasionally the customer service communications aren't as timely as they could be. But these are all fairly minor things that the average person wouldn't notice. I now use them for purchasing work-related things, so I'm purchasing more items more often than general consumers, so my interactions with the sales team and post-sales team is more frequent. These occasional moments aren't enough to detract from the overall value that Monoprice provides. It's more of a 4.5 star rating. They are better than 4 stars, but not quite a perfect 5 stars.

Ordered a SSD that they had on sale and played for the two day shipping. Over a week goes by and I hadn't received my package yet. I call customer service to figure out what was wrong. The first gentleman I talked to was very helpful and empathetic. A short conversation later I was told my package must have gotten lost. He told me he would have a replacement shipped out the same day. Well later that day I logged in to see if it had shipped. The website showed I was being refunded instead. I thought that might be another mistake so I called customer service again. Spoke to a lady and she confirmed it was a refund because they had no more of that item and nothing comparable to it to ship instead. So now I'm not getting the item i wanted and have to wait almost a week to get my money back to buy another. The customer service rep told me that was their policy and I was welcome to buy another product from their store later. I asked since they no longer had the item I originally wanted, and nothing comparable to it along with having to wait 6 days for a refund, on top of waiting over a week for 2 day shipping why I would want to buy anything from them? I was basically told sorry about the bad luck, buy from us again. Bye!