Monoprice

FOR CUSTOMERS WHO ARE TRYING TO GET A HOLD OF CUSTOMER SUPPORT: So I was in the process of checking out and had just entered CC info, then when I clicked the blue 'Continue' button the page REFRESHED and took me back to the first step(which is the shipment part). So I was really worried because this was my first time on the Monoprice Website so I really didn't know if it was"legit" or not. As you could have predicted, YES I WAS KIND OF FREAKING OUT! I ENTERED CC INFO ON A WEBSITE THAT IVE BEEN ON 1 TIME! Let me remind you it was 7:45 at night.
I tried Customer Service and it said "no one is available to try again later" so yah now CUSTOMER SERVICE WASNT HELPING AND I DONT KNOW IF THIS WEBSITE TOOK MY CC INFO, OR IT JUST RELOADED ON ACCIDENT!
I had to wait till the next day (which is today) to talk to Customer Service, I woke up at 8:00 AM (CST) for it to be exactly 6:00 AM (PST), (That's when Customer Service Chat opens). So when I am on the chat with one of the workers, I tell them my situation and they assured me that the order DID NOT go through. I let out a HUGE sigh of relief.
So to all of those BAD CUSTOMER REVIEWS, maybe you just didn't take the time to wake up super early and go onto the chat. Or maybe the chat lines were very busy ( the lady told me, that's the most likely reason why no one answered that night). So for customers who are trying to get a hold of customer service off of chat hopefully this helps!

I am going to ask them. How do I get software to load my printer? I`m sure I`ll have an answer in no time at all.

They replaced a broken lightning cable I bought 6 years ago for free. When they said life time warranty on the cables, they actually meant it.

I purchased an item on November 28th. As time was an issue, I specifically ordered from them because it said it would be delivered a few days later on December 1st. December 1st came, still no package or online tracking update. I contacted the company they said I have to wait until the end of the day. The next day came, still no package. I contacted them again and the rep said I have to now wait until the 8th. The 8th came, still no package. I contacted them at 5 pm and they said I had to wait until the end of the day... my mail man already passed hours ago. The rep assured me if it didn't come they would file a claim and get me my money back or send out another one. Which at this point they have already ruined my installation. I have to keep rescheduling which is a $50 date change every time. So again, the next day comes and STILL no package. I contact them again and they said they have an update from USPS it will be arriving Saturday December 12th. Guess what happened on Saturday? STILL no PACKAGE! I waited until today, which is Monday to contact them again. I was just told the same thing... wait until the 15th. If it doesn't arrive we will file a claim.
Are you kidding Monoprice... more days, more money, same terrible customer service. Don't let this company ruin your plans. Use a different one.

We had to contact the company for two separate issues, and both were dealt with promptly and effectively.

Very good service and reliable products. Plus if I am not satisfied with the product I am able to return it without a hassle.

Monoprice

The only place to purchase mobility cables and other electronic cabling needs.

While offering many other products, including some nice quality monitors, Monoprice is the one place to purchase your cabling needs.

With lifetime warranties on many mobility type cables, as well as lowest cost, the various types and qualities offered make for smart buying decisions.

Some cables may not last as long as one might hope but the quality is typically good to very good to even excellent. Combined with low cost these USB cables for mobile device usage are the place I almost always go when needed.

I've also purchased ear buds, headphones and other type cables and overall have been satisfied every time. RMA's, when needed are handled fairly quickly via the website. Turnaround time is often hours. They have also, in the past, asked for photos of damaged/broken cables to give their tech department updated info. They also have never asked for broken cables to be returned.

From friends and colleagues I've heard good reviews for their higher priced items like monitors. The headphones and ear buds purchased were decent quality especially for the price.

Only thing to watch is shipping costs. Sometimes a single item ordered for less than $2 can cost $3 to ship. Although recently they've had reduced cost shipping choices and occasionally have free shipping days for certain items.

I can't attend to every item offered but with their very good customer service I would chance the purchase provided the reviews were adequate. Obviously you need to research any moderately priced items for quality, durability and performance.

A good 4 star tech supply website

Had a recent issue with my new Sony X950G not passing ARC using a 15ft Monoprice Premium 4K cable. After talking with support they recommended a HOSS active cable and that fixed not only ARC/CEC but also increased my UHD llayer to output 4:4: 4 chroma at 32 bit.

If I could give this company zero stars I would. I placed an order for a rather expensive computer for my husband as a christmas gift. Monoprice accidentally sent me a lesser model with a crappy case and cheaper/older processor. They offered a measly $200 refund, which to me was unacceptable. They also said I could return the mistake and they would replace it with the correct one when it was back in stock. So the item I ordered was never even in stock?! To add to this, they suggested I pay for shipping with insurance to cover theft or damages. They wanted ME TO PAY to fix their mistake. I have been arguing back and forth with their horrible customer service (which I actually think are just bots) for over a week with no resolution. Each time you reply to their service emails it creates a new service request and you have to wait for another response. I would expect more from a company when purchasing such an expensive item. I am wholly disappointed and frustrated with the lack of resolution. I worry my husband will not be getting this awesome Christmas gift at all at this point. Would NEVER recommend this company to any one.

12/11- After posting my original review, Paul from Monoprice personally reached out to me to explain the situation and what was happening on their end. He was extremely polite and professional, and was able to rectify the situation quickly. It should be noted that recent reviews about customer service are likely not taking into account decreased man power at Monoprice due to covid regulations. This is not something I had even thought of before it was mentioned by Paul. He was apologetic and accommodating, and I am happy to update my 1 star review to 4.

Monoprice has a wide selection of electronic accessories which I depend on. Their customer service department has been a pleasure to work with.

I JUST WANT TO LET YOU KNOW THAT I HAD A BAD EXPERIENCE WITH MONOPRICE AND IT WAS A MISTAKE BUYING FROM THEIR WEBSITE. THIS MISTAKE WILL NEVER GOING TO HAPPEN AGAIN.

Shipping label created 5 days ago and the order still hasn't $#*!ing shipped. Pathetic for 2023, will never use again

Great quality cables and other products, at great prices. Quick shipping and good customer service! I but all my hdmi cable through this site now!

I had an absolutely terrible experience with Monoprice. I ordered a 1440p 144hz monitor from them, specifically the Monoprice 32in Zero-G Curved Monitor - WQHD, 144Hz, 5ms, FreeSync, HAS, VA. However, instead of receiving the monitor that I ordered, I was shipped a completely useless 400 feet wire that I had no use for.

Upon calling Monoprice's customer service, they promised to email me within 48 hours to resolve the issue. However, it has now been 48 hours and I have not received any email from them. This level of incompetence and disregard for customer service is simply unacceptable.

Not only did I not receive the product that I ordered, but I also had to waste my time contacting their customer service, only to receive no resolution or even an acknowledgement of the issue. Monoprice has shown a complete lack of professionalism and customer care, and I would strongly advise anyone against doing business with them.

In conclusion, if you are looking for a reliable and trustworthy company to purchase electronics from, Monoprice is not the one. Save yourself the hassle and go with a more reputable company that values their customers and provides quality service.

They quickly determined that an item I had had failed and sent me out new unit quickly while covering al shipping costs.

I have always thought highly of monoprice.com and have spent many thousands a year from their site; and have recommended them too many others. I NOW REGRET MAKING THOSE RECOMMENDATIONS. UNFORTUNATELY, their quality must be going downhill dramatically. I ordered over $1,000 of items today, was told that they were ready for pickup by one of their employees. My son drove over 1 hour, and the order was not ready. The employees there would not help. I called and spoke to a supervisor in the customer service dep't and she said she couldn't get it ready any faster and that it would be ready by 3 pm. I told her my son could not wait 5 hours for it; so she said they would have it delivered (at their cost) the next day - tomorrow. My son left. I just got a telephone call from them saying that it was ready (4:00) and that they would not be shipping it after all; even though a supervisor promised. The woman on the phone said she was aware that the supervisor promised to have it delivered; but, they decided NOT to do it after all. I cancelled my order. THIS IS TERRIBLE CUSTOMER SERVICE! DO NOT DO BUSINESS WITH A COMPANY, WHO DOES NOT BACKUP THEIR EMPLOYEES, OR KEEP THEIR WORD!

After purchasing a power bank from Monoprice I saw lesser products on amazon for more than twice the price I paid. Love my new power bank!

They provide GREAT support. - my original printer had a sensor failure - they provided a new unit. Very timely at no cost.

On March 8th, 2018, I placed an order for a graphics tablet via Monoprice's website. Despite Monoprice's website confirming that I had made their shipping cut off for the day upon purchsase (2 day shipping, guaranteed on or before March 12th, 2018), Monoprice failed to ship the item until March 11th, 2018 (they only created a shipping label on March 8th). The total shipping cost was $18.83.

I attempted to contact Monoprice to resolve this issue and Monoprice refused to refund the $18.83 shipping cost. Upset that their shipping cut off time was misrepresented and that I could have made a similar purchase elsewhere, I requested to return the item. Monoprice stated that they would place a stop order on the shipment and that it would not be delivered to me.

On March 15th, 2018, the package still arrived on my doorstep; I was not home to refuse the package and I am now stuck with this product after Monoprice misrepresented their shipping guarantee and state they would cancel shipping.

I attempted to resolve this issue with my credit card company, PayPal, to no avail. This being said, I now need to escalate this to a Attorney General consumer complaint.

Monoprice sucks.

Karen took time and care to help me with my issue, and I had all my questions answered. Will certainly do business with Monoprice again.

Bought a refurbished Vizio P50-C1. The key take away is all the smart functionality is operated via the "included" tablet remote. The product listing when I purchased the TV has the remote listed as an included item. It was not, nor was it even meant to be.

First shipment was a TV with a broken screen and missing remote. When I asked for a replacement, I stressed the importance of also including the missing remote. During the replacement process, the only status I ever got was when I asked for it.

When the replacement was sent it was with no remote. I sent an email to support using my existing email chain from the replacement process, waited a full week, and did not hear from them. Sent a second email, still no response. I opened a new ticket, thinking maybe it wasn't hitting the right channels and they were just ignoring me. Waited yet another week... nothing. Feeling very ignored at this point.

I chat with someone live online, and finally found out that the product actually does not include the remote (even though the product listing does). Also found out they "can't do anything about it" because it is through a third party. Kinda wished it was marked that way like Amazon does. Anyways, at this point, the proposed option is to return the TV. When I ask for a small rebate to cover the cost of a replacement, they would give me $30 off the $130 remote that should have been included in the first place. And it is pretty funny that they sell the remotes individually.

The kicker is that during the chat, I say they should really update the product description to not mention the remote. They will "look into it." I go to the product page like an hour later to right a review saying the remote isn't included, and the page is already updated and the TV is a $100 cheaper. I'm glad future buyers will get the discounted price, but I definitely feel like the thrown away customer at this point. Also my review has yet to actually show on the website, which is suspect.

"Monoprice has the worst customer service I ever experienced. I ordered an item that was on there website and at the time when I ordered it the price seemed to good to be true. I ordered it and right away contacted monoprice to verify that I would be getting what I ordered. I spoke with a rep and the rep assured me that I would be receiving what I ordered. I then received four emails confirming my purchase. The next day I received an email saying that my order was being refunded as per my request which was complete BS because I never asked for a refunded and it also stated that I had refused the item upon delivery which was also complete BS because the item never made it to my residents. Wait it get better then I received an email stating that if I wanted a refund that I would have to return the items that were never delivered to my home. Monoprice did absolutely nothing to make sure that I got the service that any retail company that wants to survive in the retail world would provide they made a mistake and knew that they made a mistake and there exact words were don't worry sir we are refunding your purchase and kept saying this at every turn they thought that they were doing me a favor by refunding my money WORST CUSTOMER SERVICE EVER. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN AND I WILL MAKE SURE TO SHARE MY EXPERIENCE WITH AS MANY PEOPLE AS POSSIBLE! "

I received a damaged speaker. I contacted support a month later and they sent back me new speakers. Amazing Service!