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Monoprice has a rating of 2.6 stars from 394 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Monoprice most frequently mention credit card, next day, and new order problems. Monoprice ranks 2nd among Cables sites.
I bought this printer after a while of struggling with my M3D Micro. I wanted a smooth and easy to use printer which I could use with little to new effort. This printer is exactly that, beautiful prints and clean moving parts. My only complaint is the WiFi functionality, file transfer takes ages, small files take about 10 minutes, and I honestly never seen a regular size file finish uploading.
I placed a replacement order back in August of 2023 for a BT-205 headset. They sent me the replacement order. However, right off the bat, I had problems with the product. I would charge the headset, then 3 hours later after use. It would tell me I needed to charge it again. This continued for a months. Now, it's December of 2023 and the problem has continued and gotten worst. It's now telling me after 1.5 hours that the headset needs to be charged. I said ok, let me call Monoprice to see if they will send me a replacement since I'm having such issue. I called and the customer agent tells me that the replacement only covers from the original date of purchase. It does not cover from when you got the replacement. Say what now? I've never heard anything so ludicrous in my life. Then she offers me 10% towards another headset but does not give me the coupon code nor did she email it to me. Go figure!
Whenever I need a Unique interface, Monprice is the place I turn to. Their Products work without exception.
My package was lost with Canada post. I chat with monoprice and 2 days later I received replacement by fedex. Thanks a lot monoprice
We appreciate your support Mike, thank you!
Paul S.
CS Manager
Quick, good merch, purchase and tech support just fine, good value, easy website, lots of options, a wide range of products, a trustworthy business.
Thank you tom j. For your feedback, we appreciate it!
Paul S.
CS Manager
If MonoPrice has the item you are looking for, you know it will be at a great price and will be good quality.
NEVER RECEIVED MY ORDER. I OPENED THE SUPPORT CHAT, ASKED FOR MY ORDER STATUS AND THEY SHUT THE CHAT DOWN 3 TIMES IN A ROW WITHOUT ANSWERING MY QUESTION.
Shipping is fast and website is really nice but return policy and communication need to be worked on
Thank you for your feedback Matthew! If you have an issue that has not been resolved please reach out to me directly at escalations@monoprice.com with your order information and I will be happy to help you with it.
Paul S.
CS Manager
They did a good job answering my questions in detail. When I asked a question, it was answered professionally. Good job.
Good product, high quality especially the cable
Prices are some of the best round
Good customer service
Thank you Kerry for your review, it is appreciated!
Paul S.
CS Manager
I noticed that they try to take the time regardless of the size of your purchase - that's nice... I advise...
Thank you Piter for your review, we appreciate it!
Paul S.
CS Manager
They listing some cheap items on eBay and selling your personal information.
Worst Ever Companies... Watch Out
I've bought from Monoprice for 10 years and will continue to do so. Their prices/products are great.
Products used:
Too many to list here
Thank you Matthew for your feedback and your business the past 10 years, we appreciate it!
Paul S.
CS Manager
Quick easy returns, fast shipping, great prices, amazing selection and nice people. They are the best
Thank you for the feedback Joe!
Paul S.
CS Manager
When I contacted monoprice to let them know one of my products stopped working, they promptly sent me a replacement with no questions asked.
Thank you for the review Matthew!
Paul S.
CS Manager
Fast shipping, quality products, excellent customer service. Will buy again. Bought an induction single burner.
Promise of 7 day delivery. Product was never delivered. I'm very unsatisfied with their service. I won't shop here again.
Jaiden,
I apologies for the delays in getting you your order. If you have not received it yet please reach out to me at escalations@monoprice.com with your order info and I will be happy to help you track it down and make sure you receive it.
Paul S.
CS Manager
These guys are great! Order lots of stuff from them. Fast shipping and their customer support is top notch!
Thank you for the feedback Josh, we appreciate it!
Paul S.
CS Manager
I purchased from them a 3d mini printer, had some problems but their customer support helped me quickly, so far I´m happy with my purchase
Tip for consumers:
If you are like me, a foreigner (I live in Mexico) double check the user´s manual, or better read the english manual, becuase the spanish manual is innacurate
Products used:
3d printer
Thank you Enrique for your review, we will look into our manual to see where we can improve it!
Paul S.
CS Manager
Good choice.
Different models and the price is affordable - I like that everything has a detailed description - easy to find what you need.
We appreciate your review Awas, thank you for your support!
Paul S.
CS Manager
This is a very modern and comfortable accessory that will suit everyone at home or in the office - I personally really liked it.
Thank you Siegmund for your review, we appreciate it!
Paul S.
CS Manager
I always order my cables from monoprice. They quality has been excellent and the prices are incredible.
I buy mostly cables and wires from Monoprice because I couldn't find them cheaper elsewhere and at such a good quality
Bought around 6-7 iPhone lightning cables from Monoprice and they last longer then the Apple brand cables I used to buy.
Thank you Pedro for your feedback!
Paul S.
CS Manager
This is ridiculous I was recommended to this site but I will not be recommending a single person but rather the opposite. I live in a rural area where data supplies are limited to a single shop and most the time they don't have what I need in bulk on supply. I needed those supplies before my project on the 6th and its been cancelled TWICE because I couldn't click on a link on my email, even though I was still allowed to put my credit card information and continue with checkout, TWICE, with no prompt or warnings. I wasn't informed until 2 DAYS AFTER that my order is cancelled due to nonsense. Also it states I have to pay with amazon pay and not paypal? (note: paypal is still listed, it doesnt tell you this until AFTER your order is cancelled and says you should use amazon pay for "security reasons") Those are both 3rd party recognized services, why does that even matter, these guys are ridiculous. So since my order has been cancelled I will not be able to do the gig so thank you monoprice for wasting a prospective long term customer's time and future time. Please save yourself the TIME and HEADACHE. DON'T DO IT!
I know mono price offer only 2m. I like the since I cannot compared to the hi-end. The price is right
We appreciate your feedback Bruce!
Paul S.
CS Manager
Could not log in to my account but, Thanks to Eckert. I was able to log in. Fast and excellent Customer Service. Thanks to Eckert.
Thank you for the review Brandon! It is appreciated!
Paul S.
CS Manager
Gain trust and grow your business with customer reviews.
Monoprice, Inc. (DBA. MonoPrice.com) specializes in the wholesale distribution of world class cable assemblies for home theater, PC, and high technology industries. MonoPrice.com offers a wide range of products from standard PC products, network cables...
Thank you Paul for your review, we appreciate it!
Paul S.
CS Manager