Monoprice

Had an issue with a headset not holding a charge. Customer service was great and very helpful. Monoprice replaced original headset with a new one pretty quickly.

I was having problems with the 3D printer and the agent ask the right questions to come to
The conclusion that the printer had a faulty USB connection; that needed fixed, and righted the problem right away by replacing the printer for me in a timely manner.

Great company to do business with as even after they messed up in shipping my order out on time after Cyber Monday, once I made them aware they sent it out the next day and upgraded the shipping!

I bought a monoprice v2 3D printer and paid $300 dollors for it i receved it set it up and did the first print looked great after it was done, but the second print had seperation of layers everything you could think of went wrong so i contacted mono price and told them i wanted a refund they sent me a rma number and told me to send it back ups so i took it to a ups center thinking i could send it back and theyre RMA would pay for it boy was i wrong it cost me $56.36 to send it back which i was not refunded so i will never buy another product from monoprice, thay suck as a company.

Customer service was great to work with. Highly recommend the product and support team. I worked with Curtis and he was profess and very quick with his response.

9 days after placing my order with mono price, I reported the shipment missing with UPS. I called Monoprice to solve my missing package problem with them. I needed the products (for my business) right away. The message was clear. "Sorry, but you need to place the order again, with next day shipping (since I needed the products right away), and no we won't pay for next day shipping or even NORMAL shipping, that's on you". I said "thank you, scumbags". UPS lost my package and I have to wait 8 days for them to find my package or pay up. Surely there must be a way to deal with this in a better way. E.g. By shipping out the order again - with next day delivery, and dealing with the UPS issue FOR THE CLIENT (meaning me), would be the way to deal with it. Seriously... Buy our stuff, and wait - forever if you have to - or order the same thing again. AND THEN --- I guess I would have to return the items AFTER UPS finally find the box - and THEN get my money back. That's NOT customer service. That's just bad business. Products are semi okay - you get what you pay for. It's china products, labeled and shipping from the US. Soldering on audio cables (e.g. XLRs) is... well - crab.

Tried to cancel order after they failed to ship in a timely fashion. Promised they would cancel order and refund money but never did. Another Amazon wanabee with bad service. Avoid.

Ordered Leather case for my iPhone 11 Pro in Monoprice for a super offer. The product received in two days and the leather case was decent in quality for the price range.

I was looking at buying a 3D printer and was interested in the Mini Delta V2 3D Printer. Filled out the order and noticed that they are collecting sales tax. As I am in Canada I questioned this as their own website states: Shipping cost for CANADA ORDERS:

The shipping cost depends on the weight of the items you are purchasing along with the postal code the order will ship to. Import duties, taxes and brokerage fees are not included in the product price or shipping and handling costs. Duties, taxes and/or fees will be collected upon delivery from the carriers for certain packages. These charges are the recipient's responsibility, Monoprice only charges the transportation fee of the package(s). You may check with your country's customs office to determine what the additional costs will be.

Emails to Monoprice did not clearly explain why they HAD to charge tax on an export. Phone call to customer service did not help, only repeated the same line about they HAD to charge tax and the person admitted that yes, I would also have to pay taxes and brokerage fees to FedEx when the printer was delivered.

Phone call to FedEx confirmed that I would be paying taxes and brokerage fees to them.

I am certainly not going to order from them unless they can clear up this issue.

Absolutely fantastic company the service is second to none, I have always received responses to my e-mails and tech enquiries.

Customer/ Technical Support Manager Paul is a credit to the company not forgetting Demetri Technical Support

+++++++++++Purchase with Confidence+++++++++++++

Bought 16 LED solar outdoor lights from them after about a month and half, 2 lights stopped holding a charge. After a sunny day one would maybe stay on about an hour the other about 2 hours. Asked about Warranty was told it was 14 days. So being an engineer I decided I would see if I could fix since we like the lights in the back yard. When I opened them up I find that they have cheap NiMHD battery inside. Their website says Li-ion. I saw similar lights on Amazon about $10 a piece cheaper but didn't buy them because they were NiMHD battery units. I thought I would go for a higher performing battery unit. Instead I just paid Monoprice $40 more than I should have. And after contacting them about the misleading ad for the product their response was you are past the refund period. Nothing to say we are sorry we mis lead you by the product description. Beware buying from Monoprice. You might not get what you think you were. And if so, contact them right away, you might only have a 14 day guarantee. Total rip-off.

Update 5/28/31 a few days after posting the above review it seemed to get MonoPrices attention and they reached out to me. They did eventually make good on an adjustment of the misrepresented product. They may have been dupped by their Chinese Supplier, but it is an issue that they didn't check what they were getting. So I can't raise their rating, since I had to extra steps to get them to make it right, and the fact that if they had some quality control I wouldn't have gotten the bad product.

I waited forever for my tv mounts, ordered on Sunday the 23rd thinking I would have them at least by the 31st. Well they finally arrived on Jan 2nd. I will never order anything from Monoprice again.

I've purchased cables and splitters directly from Monoprice in the past, satisfied with all. More recently, I purchased a sit-stand automated desk frame, but through Amazon. Unfortunately, the touch-pad control on the unit stopped working after about 10 months, but it was still under the 1yr warranty. I first contacted Monoprice directly via email for tech support. I received prompt replies to my inquiry and subsequent back-and-forth question/answers. However, to get a replacement, I had to go through Amazon first. Once I navigated those logistics, I had a Monoprice customer service rep for my return and replacement. I was very satisfied with the prompt responses as I had some questions and eventually required an additional shipping RMA tag. I didn't like having to send the ENTIRE unit back, it's big and heavy. I wish they could have sent me a replacement part even if cannibalized from another unit. I could see others being very upset about that, but I got over it quickly. The time from getting my RMA to receiving my replacement desk frame was a week! I was expecting a lot longer. New unit appears to be a small version update from what I had, but works great. Satisfied with the product and experience!

I've been using Monoprice products for 6 years now. I have a small-scale DJ business and I am the sound technician for a band, and they have many relevant products we couldn't have gotten this far without.
Their pricing is usually excellent, and their return policies (such as the lifetime warranty on cables) have proven quite valuable (when you purchase as many XLR cables as we have, you're bound to get a dud once in a while). Only unfortunate aspect is that you're on the hook for return shipping, although they usually don't require returns for cheaper items.
Since they're based in California and I'm on the east coast, I'm not thrilled with their shipping--it's usually just a little pricey, and not always speedy, but it gets here.
They also have a selection of remanufactured ink that works really well--their selection is not for the most up-to-date printer models, but if you obtain a printer they have ink for, it is RIDICULOUSLY cheap, around $3 or less per cartridge.
They also have a selection of great but cheap headphones.
Overall, I've had many great experiences with them. A few defects here and there, but nothing they didn't rectify quickly or was unreasonable in the circumstances (e.g., wear and tear from DJ and band gigs).

In my opinion, the best price and quality re: Monoprice's AA, 9V, and AAA ALKALINE batteries. Again, in my opinion and based on using Monoprice's batteries, I can attest that Monoprice's ALKALINE batteries are QUALITY batteries at their current price point. I am amazed at how reasonably priced Monoprice's 9V and even AAA ALKALINE batteries are, not to mention AA ALKALINE batteries. I get my AA, 9V, and AAA ALKALINE batteries from Monoprice.

Ordered on 9/2 -- its 9/15 and order still has not shipped. Cant track. Cant cancel. Hold time for 15 minutes. This place is a joke. AVOID

Ordering was easy, even got a credit when the 3D printer I bought went on sale the next week, have to say I was impressed at that point.
And then we set up the printer only to realize that the many many 1kg spools of filament that I bought to go with the 3D printer that I purchased through monoproce aren't compatible with this specific printer, only the more expensive ones.
So they sell filament in a big reel that won't fit on certain printers but NO WHERE does it say so. Customer service wasn't helpful, he was nice and polite however, although I was told this is a common complaint and there was nothing he could do. I was told that I could print a part, hello? How about selling something that works with the other items that you sell... Or at least state if not. And the manager I spoke to, wow, now that's someone that needs some management classes. Rude, didn't care, just said, nothing we can do. And that this was a new issue he had never heard about. I will think twice from ordering from them again. Disappointing.

I ordered some items on cyber monday as they had some pretty good deals. After checkout, I received order status and shipping information. The package was allegedly shipped via lasership at 10:30pm at night. LONG STORY SHORT, I NEVER RECEIVED MY ITEMS... I contacted lasership to notify them of the discrepency and they are making me wait 3 business days just to hear back from lasership and of course they are going to say they delivered the item. I never received a knock on my door or ring of my doorbell. Also, I order alot of items online and have never ever had a package delivered at 10:30 at night... I am in utterly disgust with their handling of the situation, I believe they should ship my purchased items to me overnight immediately. If you want to buy from a reputable source, consider amazon, ebay, target or best buy... Retailers who will take liability for your purchased items. I basically got robbed by an online scammer. These people are jokes and if you value your money you will not buy from them. Absolutely ridiculous... Stay away.!

When my order was lost somewhere between the east and west coast, I contacted Monoprice and they re-shipped my order immediately and tracked it along with me to ensure I received my order.

I have looked at some catalog products that Monoprice offers and I would not hesitate to order other items in the future.

You need to pay the return fee from your own pocket for misleading product that they sell. They didn't take any responsibility.

Very pleased with the way it works. Like the price and quality one cables ordered. Definitely would recommend to others.

Always a great resource for products with good prices that are often not in stores or are hard to find!