Monoprice

Knowledgable phone help, followed by prompt shipment of the first Order, which arrived exactly as I ordered,

I ORDERED SOME 1/4" X RCA PLUG IN ADAPTERS FOR MY BRAND NEW PEAVEY MIXER - AFTER PLUGGING THEM INTO MY NEW MIXER I TURNED ON THE POWER AND BEGAN PLAYING MY KEYBOARD. I NOTICED MY LEFT SPEAKER KEPT CUTTING OUT - SO I CHECKED THE PLUG ADAPTER CONNECTION OF THE LEFT SPEAKER OUTPUT OF THE MIXER AND SURE ENOUGH THAT WAS THE PROBLEM.
I WENT TO REMOVE IT AND IT PRACTICALLY FELL OUT OF THE SOCKET! I REMOVED IT AND THE BARREL WAS ACTUALLY DISCONNECTED FROM THE BLACK RING & TIP WITH THE TIP STILL LODGED IN MY BRAND NEW MIXERS LEFT CHANNEL MAIN SPEAKER OUTPUT. NOW I CANNOT INSERT A CONNECTOR INTO THAT PORT MAKING THE MIXER UN-USABLE. I REPORTED THIS ISSUE TO MONOPRICE ON FEB. 2,2016 AND HAVE BEEN GETTING THE RUN-AROUND SINCE. THEN THEIR CUSTOMER SERVICE REP ASKED ME TO SEND MY BRAND NEW MIXER TO THEM AND THEY WOULD SEND ME ACHECK FOR THE COST OF REPLACEMENT. WELL, THAT WAS A HUGE MISTAKE ON MY PART! NOW THEY HAVE MY MONEY, ADAPTERS AND MY BRAND NEW MIXER AND NOW I HAVE NOT HEARD FROM THEM AND THE HAD MY MIXER FOR 2 WEEKS NOW! I HAVE PURCHASED ALOT OF PRO-AUDIO EQUIPMENT FROM MONOPRICE BUT AFTER THIS EXPERIENCE I AM DOING MY SHOPPING ELSEWHERE.

Ordered several items on April 2 as I had a new computer coming and wanted backup cables and adapters etc. I had ordered from Monoprice before and was very satisfied. I was not in a great rush so I went for standard shipping. As it was almost time for delivery I checked the tracking. Won't bore you with the details (I have screenshot backups of all this horror saga) but the package basically had to go from Cincinnati to a suburb of Cleveland. While I have been waiting for the shipment FedEx has handled the package 15 times, which they documented. It has been in Belleville Michigan on two different occasions with an Ohio stop in between - Belleville is not exactly between Cincinnati and Cleveland. It has been languishing in Belleville since the 7th. On April 10th I called and was told to call back on the 12th if I had not received it. At that point, Monoprice would file a claim with FedEx and rush me a duplicate order. I did not receive the order so I called on the 12th. The customer rep said, "OH look it is moving again". When I ask for the new order number she gave me an RMA#. I checked the Monoprice site for the new order - not there but said the package would be delivered Thursday. Checked Thursday site said it would be delivered Friday. Checked Friday and the site said it would be delivered Saturday. Since then all it says is it is "on the way" - again. Called this AM on the 17th and the rep I spoke to acted like this was all new asking for my name, email, home address, etc. after I gave her the order number - I would have hoped that would have set off alarm bells. Supposedly they are going to duplicate the order and get it out - today - I have heard that before. Not sure who is worse at running a business Monoprice or FedEx. (I tried to call FedEx but all you get to talk to is AI.)

HDMI Switch died after 18 months. I filed RMA request on their site. They shipped me a new one 2 day mail. Easy and painless. Would highly recommend.

Very prompt service and delivery, bear in mind that you get what you pay for. THEY HAVE INEXPENSIVE AND BETTER GRADE TO CHOOSE FROM

I bought iPhone chargering cables and my TV mount great quality and prices love them Thank You get all your products here you can never go wrong

I just bought a new MacBook Pro and they only have USB-C connections. Of course you need more options and I called on Monoprice.com. I placed an order of over $100 worth of accessories on 9/1/21 and they charged my PayPal account immediately.
After three weeks of not receiving my purchase, and their unanswered emails, (their wait time to actually talk to a service rep was over an hour) yesterday 9-21/21, I filed a complaint with PayPal. And afterwards I placed another call to Monoprice's Customer Service, put the "on hold" advertisements on speaker and worked for about an hour until I finally got through. The customer service rep was immediately defensive, she was quite rude in general and talked over me and had no interest what so ever in listening. When I finally loudly interrupted her and said "If you talk over me, I can't tell you my issue", she finally gave me a chance. I explained my frustration and she then told me of THEIR problems at the warehouse and that my shipment had in fact not even been shipped. But they had taken my money three weeks earlier!
What prompted my action is, the day before my call and my subsequent action with PayPal, I received a "Rate the Experience" email from Monoprice! My order had not even left their warehouse and they had my money and asked me to rate the experience? As my mother would say "Of all the nerve!"
As you might expect I gave them the lowest star rating possible and wrote about my personal experience, much like this rating. And when I finished and clicked POST, I was kicked out of the connection!
Still I was content to just get my money back from PayPal and move on. But no, again today, I got another email from Monoprice that said "Unfortunately, we are unable to post it [my review] due to it not meeting our review guidelines," WOW
They boast about over 10 thousand "Five Star" ratings, and yet will not post negative ones. Still Monoprice has not offered any apology for taking my money three weeks ago and no apology that my order had never left their warehouse. If they do this, take our money, use if for a month that adds up to a lot of free money for them at our inconvenience.
There are a lot of options for computer accessories and I would recommend trying any of them, except Monoprice.

I ordered cables from Monoprice and never received them. No cables, no money = bad experience.

Mon remboursement a été numéro 1 et je remercie monoprice pour le bon service et les bons produits et services courtoie et je suis heureux de magasiné chez monoprice merci encore et a la prochaine.

Ottimi venditori e assistenza al top, ho avuto problemi con lo schermo LCD e loro me ne hanno fornito uno nuovo, ottimo team.