Monoprice

I placed a replacement order back in August of 2023 for a BT-205 headset. They sent me the replacement order. However, right off the bat, I had problems with the product. I would charge the headset, then 3 hours later after use. It would tell me I needed to charge it again. This continued for a months. Now, it's December of 2023 and the problem has continued and gotten worst. It's now telling me after 1.5 hours that the headset needs to be charged. I said ok, let me call Monoprice to see if they will send me a replacement since I'm having such issue. I called and the customer agent tells me that the replacement only covers from the original date of purchase. It does not cover from when you got the replacement. Say what now? I've never heard anything so ludicrous in my life. Then she offers me 10% towards another headset but does not give me the coupon code nor did she email it to me. Go figure!

Musician here bought nice open back headphones that I love, input jack failed after 6 mos. Or so. Sent them back, 1 week later got brand new ones totally hassle free. Great service, excellent products!

They gave the wrong address to the shipper, so it's been a few weeks waiting for iPhone cables. They messaged back promptly and did ship things again and rectified the problem. Not a lot of initiative at first.

I bought this printer after a while of struggling with my M3D Micro. I wanted a smooth and easy to use printer which I could use with little to new effort.
This printer is exactly that, beautiful prints and clean moving parts.

My only complaint is the WiFi functionality, file transfer takes ages, small files take about 10 minutes, and I honestly never seen a regular size file finish uploading.

Be careful dealing with Monoprice. I placed an order 2/27/22 and on 3/3/22 I got an email saying they had a glitch in their system, and the price I paid was wrong, the actual price was 5 times what I paid. From their email: "I'm reaching out to inform you there was a glitch in our system at the time you placed the order. Product ID ####### had a price error, the price you were seeing was $1.70 but the correct total per item is $8.49. There is a balance of $143.94. I have sent you a Payment link for payment." They just billed me FIVE TIMES what I paid when it was their mistake? They didn't even offer to cancel and refund the order, let alone honor their price. I had to contact CS for a cancellation and refund. Poor customer service. Their products are fine, but I no longer recommend Monoprice.

Been buying from Monoprice for years, but their shipping, communications, and customer service have gone downhill.

When I ordered, everything was in stock and ready to ship. 6 days later I get an email saying one item is out of stock, so no shipment until today. I am due to install tonight, so I called and was on hold for 20 minutes with no answer, so I tried the online chat.

Nice woman, but their systems are from 1987 and nothing can be changed. I need this equipment for a client install tonight... they don't care. Won't rush it for me. Can't tell me when it will get here.

Bottom line - if you want good cheap stuff and have no time requirement, they can be a good choice. But there are many others, nowadays, with equal pricing & quality along with better service.

My first experience with the company was a bit frustrating due to the lack of shipping communication, but will say that they made things right. They really do have people that care especially Paul. Thank you!

Ha question on a monoprice mini printer so sent an email, got a response saying I would here from someone soon. After a week I resent request, then again in another week. Went to website for chat and told no one was available. Terrible terrible customer service

Four phone calls later, no spare parts available for the now discontinued item, Affinity Premium speaker cables PID *******, $49.00 each. The cables have fragile breakable banana plug tips that screw on to a 10-32 stud. I had expected Monoprice to carry the replacement plugs for these premium cables but they don't. I was advised to cut off the ends of the cables and jury rig their stock banana plugs which don't fit. Disappointing lack of support from Monoprice. I am DISAPPOINTED! Forget lifetime warranty, how about product and or customer support? Former longtime customer.

I'm surprised at all the negative reviews. I purchased something 2 months ago at an extremely low price and it didn't work quite right. I just got around to letting them know, not expecting any action after so much time. Surprisingly, within just a few days I got a response. They are replacing the item. I can't complain.

They don't send you what you order. Plain and simple. Waste of my time and money. Order somewhere else, even if it cost a little more it will save you the headache.

Also - don't throw in weird food with your orders. I didn't ask for it and I don't want it. I ordered a cable and they sent "complimentary" food that I have religious restrictions against eating - highly offensive and unnecessary.

Monoprice used to be a great resource for cables, adapters, and other sundry electronic items. Ever since they were acquired by some corporation their prices have gone up and their quality has gone down. Look elsewhere for you electronics needs.

Misleading company. They do not make returns easy or affordable. Bought a guitar and found out it was too big for my 9 year daughter and would have to pay almost the entire cost of the item to return it.

I was ordered new monitor with promo code -30%.
He charged me, confirm my order.
After some time - cancel my order.

Message from monoprice:
This order has now been cancelled and cannot be reinstated. If you would still like to place a new order for the item(s), please go to www.monoprice.com and re-order. You can also use the quick buy feature to input the PID#s and quantities of the products you are purchasing from the following link.

I will never buy here nothing.

Products from monoprice are well made. Just last month I bought 3 sets of usb cables. The previous usb cable lasted me for 2 years with constant wear and tear. The product quality feels like the same so I hope they last me 2 years again. I personally only buy wires here so i dont know much about their other products. Their shipping cost is really high though for just a couple of wires. They base it on how much you spend rather than what they are actually shipping which sucks.

I ordered a couple lightning cables, and they had very shaky connections. Their return policy required that I send them back before I can receive replacements, which would leave me without a way to charge my phone for a few days, which isn't doable. Bad return policy, no help from staff.

As long as you don't expect to get your items on time you'll be FINE. I would not have an issues, but the fact that I am paying for shipping the least you could do is ship timely and provide realistic delivery dates. Hopefully you will work on it for future.

I recently bought a monitor and it has a damaged screen. I've spent the past month just trying to get replies, but there customer service does not exist... monoprice is an awful choice if you're trying to find a site to buy electronics.

Estimated ship date was 11/16, shipped 11/23, and arrived on 12/1. Product arrived with a broken screen, and because they were sold out, all they offered was a refund and wouldn't give me an alternate product. Had I received the product on time, I could have bought another on black friday. I had heard poor things about monoprice before, but I thought the deal was too good to pass up. Don't make the same mistake I did, just buy from elsewhere.

Well once again monoprice provide zero phone support and doesn't respond to emails. They sent me a nvr that won't install ip cameras and have now gone through 3 saxophones that were damaged. But the latest one is a used instrument, no manual and the reed is already attached to the mouthpiece and without any of the spare reeds. Selling used equipment as new is illegal. So now monoprice is not only doing horrible customer service, but doing illegal activities.

Bought a pair of Monoprice 18" speaker stands from Amazon. Didn't order from Monoprice because the last few times I did I was assaulted with numerous marketing spam emails. Unsubscribing didn't stop them.

Package delivered unopened and when I did I found parts missing from the sealed parts bag.
Apparently the person at the great Chinese speaker stand company sneezed when loading my parts bag.

Called Amazon and they were willing to pick up the heavy box, return it at no charge, and send another box. Seemed like a lot of work, time, and money wasted so I called Monoprice.

The CS agent said "we don't supply parts" so call Amazon.

So if Monoprice doesn't supply parts what good is their "lifetime warranty" on these speaker stands and their other products? Monoprice used to be an honorable business... not anymore.

I ordered a couple of noise cancelling headphones paying a shipping premium for 2 day delivery. Mono price never sent the parcel to the shipper. I called them to let them know that the shipper (Lasership?) had posted an exception on their tracking screen saying that they had not received the parcel. Mono price customer service said that happens all the time but that the parcel had actually shipped. Three days later, no headphones and the shipper still posts that they haven't received the parcel. Guess I'm going overseas without headphones. Terrible customer service, zero effort to correct problems brought to their attention, and a "too bad" attitude. Lesson learned. I will never buy from this company again.

I am opening a venue and purchased a Sonos system. Pricey and wonderful.
After calling Monoprice, they assure me of their super metal shelves to secure each of my 500 speakers up high...
Once we received them, we realized those shelves could indeed move the speaker from right to left and up and down... YET, speaker would be free standing... Not able to secure the speaker to this shelve is simply insane... and we told them do!
We of course decide to return those "effective" shelves... as they do not serve a purpose safely.
Company refused to pay for return(48 dollars). And took longer than usual to reimburse.
The manager was out to lunch. No one cared... I would not advise to buy from this company as products are poor and so is their response...