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Monroe's Handmade has a rating of 4.5 stars from 24 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Monroe's Handmade most frequently mention customer service. Monroe's Handmade ranks 14th among Baby Clothes sites.
Monroe's Handmade went above and beyond! They have by far the absolute best customer service anyone could ever ask for. I was not an easy customer, I know, but they exceeded my expectations with taking care of my order. I am so very thankful I chose them to make my new born's outfit! Thank you so very much Monroe's Handmade!
I ordered a newborn size and it's more like a premie size. I compared it to other newborn pants that I have and there is a massive difference in size. I paid way too much money for them to not even fit.
Monroe's Handmade went above and beyond! They have by far the absolute best customer service anyone could ever ask for. I was not an easy customer, I know, but they exceeded my expectations with taking care of my order. I am so very thankful I chose them to make my new born's outfit!
Thank you so very much Monroe's Handmade!
My order seemed to be taking a while but as soon as I messaged just to ask I got a quick response and she finished up my order for me. Excited to see what I ordered for my new little niece. Great customer service Amber. Thank you it's hard to find that these days
I have ordered multiple items for myself and all my kids over the years and I am thrilled every time. I usually do custom orders and Amber always blows me away with her creativity and quality of work. I love being able to personalize mine and my children's wardrobes. And the price is always perfect! Love it all!
I ordered a swaddle and hat combo for when my son would be born. I ordered it around the beginning of December (of course the Christmas crazy time) and the printing of the fabric took longer than expected. Amber was great at emailing me to keep me updated on this delay and updated me whenever she had more information. Once she finally got the fabric, she let me know and put together the swaddle and hat and got it shipped in a timely manner. In total, it took about a month to receive what I ordered but considering the delay and Christmas considerations, Monroe's Handmade did the very best they could. She even threw in a very cute 6 month T-shirt for the delay. I would recommend them if you want an adorable product with great customer service. Thank you.
I've ordered probably around 100 custom shirts and they're alway high quality. She has amazing communication and easy to work with! I've also ordered the cutest handmade clothes for my children and as crowd winning baby shower gifts. High quality clothes and customer service! Can't wait to make another order soon!
I ordered a milestone blanket and had some pretty significant customizations. I kept changing my mind and making requests and she was patient and gracious to me. I was in a time crunch and she worked hard to complete the design and get sent to print super fast. Communication was swift and clear and I would definitely purchase from her again!
I ordered a newborn size and it's more like a premie size. I compared it to other newborn pants that I have and there is a massive difference in size. I paid way too much money for them to not even fit.
Good morning. As previously discussed, and can be seen by both your electronic receipt and the receipt enclosed in the package, you did order the size preemie. I have been using this sewing pattern for 5 + years with very happy customers. In addition, you had indicated to me that the website somehow changed your order to a preemie size after you had placed your order. In the future, please think about leaving false negative reviews for small businesses as it can have a lasting negative impact. If you would like to further discuss, please feel free to reach out via email.
Exceptional hand made products and great service every time! Amber is easy to work with and always follows through on personal requests. Would recommend to anyone!
I loved the outfits I ordered for my girls! Wonderful fit, quality made, and received incredibly quickly! Will definitely order again!
Monroe's quality is not only great, but the shipping is also fast! Will order again! I appreciate good communication as well!
Thanks so much, Mark! I'm so happy that you had a good experience ordering with me. I appreciate the opportunity to make your little man an adorable outfit! :)
Don't want to write a review on something I didn't even receive yet, but I wish there was more selection.
Good morning! Thank you so much for your order and for your review! I do try to have a wide selection of items, but unfortunately have to make the tough decision as to what to list what not to list, as it's just me. But please let me know if you would like the place to custom order, I can make pretty much any piece (rompers, skirts, pants, dresses, hats, jumpers, blankets, etc) that you would need out of any of the materials/designs listed! Or if there is something specific that you would like to see in the shop, I would love to hear that as well. Just message me whenever! :) -amber
Won't order again since I ordered item for a Christmas gift for my granddaughter but have yet to receive it.
Hi, Amy! Your item was shipped a while back, if you have not received it please send me an email so I can help make this right. I'm going to go check your tracking right now, and see if I can find out any information. I will send you a private message via email. Items are always delayed with first class shipping around the holidays, but I definitely think you should have received this by now. I will be in touch via email very shortly. -Amber
Hello again, in case you did not see my email it looks like your package is sitting in Detroit. I am not sure what happened, but it looks like it is finally on the way. If you would like to do a return and a refund, please let me know and return the item to me once you receive. Feel free to message me with any other questions or concerns that you may have! - Amber
Seller has great response time to my questions as well as created a custom order in color scheme I was looking for. Cant wait to see the results!
Monroe's rocks always! Cutest handmade items around! Makes for great gifts too! Amber makes it so easy and affordable!
Thank you for your feedback, Amie! I always love hearing from my customer's, especially my locals! ;) Please let me know if I can hand make any other pieces for you in the future!. <3, Amber
Great customer service. Seller was very responsive to my questions. The item is beautiful. Great quality
I ordered this for my niece's baby shower. She is a Nightmare Before Christmas nut. This is so cute and good quality.
I've ordered several baby items from monroe"s and love everyone of them! I Cant wait for my next order to arrive!
Ordered 2 mask on 28th and still have ot received them. Please send needed and had to purchase other. Let me know when theyll be here as need extra.
Hi, Ellen! I just checked your order and it looks like your order shipped out yesterday. Due to these masks being handmade to order and the fact that supplies are so slow coming in, I have them noted as three business day turn around time. They are a bit Time consuming to make as it's just me and my single machine. I promise I am working on making masks every day and am getting them out as quickly as possible. If you check your email you should have that tracking from yesterday. Please feel free to contact me if you have any additional questions on your order. -Amber
I had a good customer service experience. She was very friendly and accommodating. The product looks great and I am happy.
Very fast service, as always quality work. Appreciate the great service and work Amber always provides.
This business is creating so many unique and cute items all moms in the world wish to have! Very positive about you guys!
I ordered the nightmare before Christmas swaddle and i am absolutely in love. Very good quality and i know my little one will love it!
I'm so happy that you loved your handmade swaddle set! Thank you so much for ordering with me and supporting my little business. It means the world to me! Best of wishes to you and your new little family. ❤️
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Handmade clothing + accessories for baby + children (and, larger sizes by custom order!). Specializing in custom, one-of-a-kind pieces. I can make virtually any piece with any of the fabrics or designs listed. If you have something specific in mind and do not see it on the website, please just message me and I'll be more than happy to set up a custom order. I love getting creative and designing outfits with my customers. Everything is hand made to order and every stitch placed with love and care!
Hi, Elisha! Thank you so much for ordering with me and for your patience with the delayed fabric printing. I also very much appreciate your taking the time to leave me a review. So happy that you loved the set (once finally receiving) and the little freebie. Please do let me know if there's anything that I can help you out with in the future. Best of wishes to you and your new little man! <3 Amber