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Monster Scooter Parts has a rating of 1.4 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Monster Scooter Parts most frequently mention customer service, and return shipping problems. Monster Scooter Parts ranks 49th among Scooters sites.
I had purchased a new scooter to get around but needed batteries and charger so I went online and found Monster Scooter Parts Corp. I spoke with David and before I knew it he had everything I needed and the price was good. If and when you need your scooter fixed this company has what you need.
From their chatbot: To find the right tires that fit properly, it's important to consider the Bead Width, which is the distance between the inner parts of the rim flange. If the rim is too wide or too narrow, the tire may not fit properly. Bead width is not listed in descriptions of products on website Customer service response when asking: All the details regarding our parts are available on our product pages. If you require additional information not listed, it may be due to limitations in the information provided to us or because certain details are proprietary to the manufacturer. Horrible return policy with restocking fee and chargeback on shipping
We used this company to try ti get a replacement battery for our son's dirt bike. Upon receipt of the battery, it was the incorrect size. There was nothing on the website to verify the correct product was being ordered. Then we drove to the store to return the battery (as we live in Colorado) and were told they don't accept returns at the store it has to be done online. So not only are we being charged a 10% restock fee, we also had to pay to ship the product back to the store. DO NOT PURCHASE FROM THIS COMPANY THEY SCAMMERS!
Products used:
Electric dirt bike battery replacement
How do you measure a wheel chair back? Center of screw to center of screw? Overall material size (which is not exact, almost 3/8" difference). I poked around and website and the website said product I picked was compatible. Center of screw to center of screw was 18"W x 16"H so that is what I ordered.
After receiving my order, I realized that the back wasn't the right width or height and called customer service. Ultimately, Customer Service had to call the manufacturer with the serial number of the wheelchair to order me the right part (another $65). That person did a great job. Thank you Jay.
When I went to the website to return the original ordered part, they wanted to charge me $10 shipping, $10 restock for a $43 part (plus the original $11 shipping).
I called customer service and explained that how could I have pick the right part when instructions on "HOW to measure" is NOT on the website, the website said it was compatible. I am not a wheelchair engineer, are you? How do you measure without instructions? To figure it which part I needed Monster Scooter Parts had to call the manufacturer, with my serial number, to get the right size. What chance did I have to ordered it right?
Everyone has different experiences, I hope yours is positive. I'm disappointed that I have to spend extra money to return something that I had little to no chance in ordering correctly.
First off the site doesn't say if they're from Canada or the US, so I ended up paying and extra 80$ because of the usd exchange rate.
Second they didn't give me the free shipping as advertised, they only had one option for 70$ - 3 day, tracked express shipping.
Third - it had been 7 weeks since I placed my order till I got the messaged it had arrived and when I immediately went outside to check, it wasn't there and still hasn't come.
(Also the tracking number they gave me never worked)
Fourth- week 5 of waiting, I called to get the money back for shipping they rudely said it's not their problem(took them 3 days to awnser their phone)
Fifth- then when I called about my parts not arriving they gave me that same awnser and I did not get a refund or replacement.
DONT WASTE YOUR TIME AND MONEY
MONSTER SCOOTER PARTS IS A SCAM
Tip for consumers:
Just wait for a local store to get the parts in
Products used:
None
I found the specific scooter part that I needed after looking for weeks for it. Glad I found this site, you guys have good prices and reliable shipping!
Tip for consumers:
Email and ask for coupon code
Given 1 star because I did eventually get the mirrors I ordered from them. Paid $14.99 for the mirrors & $10.99 for shipping with Fedex. Have never paid that much shipping for 8 day delivery.
Tip for consumers:
Be prepared for a long wait.
Products used:
Scooter Mirrors
They sent me the wrong battery and when I went to return they charged me their free shipping charge plus 10% restock and then I had to pay shipping back to them Stay clear of this company
Tip for consumers:
They sent me the wrong battery and when I went to return they charged me their free shipping charge plus 10% restock and then I had to pay shipping back to them Stay clear of this company
Products used:
none
This is the 1st company I've ever seen or heard of that did not have even one favorable review. In my case they somehow got my name and info and I next found they were getting reay to s end me a battery pack. I immediately sent then a message that i did not order any pack from them and surely don't want one., The next thing I know a big box came via fed es. Now I'm a 85 yr old total invalid and my wife is 85 with bad heart and they set this big box by door where we couldn't get in or out. I had a neighbor move it inside house whereit's set in our road for over 2 months now. I next found they had withdrawn $238 out of our account at the bank. I've filled for help several times with paypal to get my money back and so far have not succedded as they find some way to eliminate the complaint. I've finally got pay pal to suspend their account but to get my money back,. I have to hire someone to take this heavy box back to post office and then supposedly I'll get my money back. As I originally stated this is the 1st company I've ever seen that did not have even one good review. Their name again is Monster scooter parts and they also do business as Alvery or something like that. If you ever come across their info, stay way away as they are out and out dishonest and full of one scam after another.
You want something from them? You're not going to get it. See picture of below of all All the parts I received in the 4 months I waited.
Tip for consumers:
Don't do it
Products used:
Go-kart parts
Not only do I not get a full refund back, I have to pay for my own shipping label to return it back to them. It's not worth it.
Tip for consumers:
Make sure you have the right product because if you don't, you have to pay for your own shipping label to return it. And you don't get your full refund back.
Products used:
None
Their battery for my mobility scooter was significantly overpriced..
Products used:
Battery for my mobility scooter
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