Moonfruit

I transferred a domain to moonfruit / namesco, which was a bad decision because they did nothing to assist with the transfer once they had received payment. For three days, I was given the run around and tasks to do, so that my site would be visible. I sent the error messages received, on my end, to their support team in verbatum... asking for them to change the nameserver, but they never did. Finally, I goggled "how to change thr nameserver on moonfruit" and a tutorial came up. I only needed to press 1 button... 3 days, multiple emails... and I only needed to press 1 button, which no one in their customer care or IT department made me aware of. Also, once I asked for an update to ensure that I had changed the n ameserver correctly, I received a very generic response, but no apology for the 3 days of wasted time. Needless to say, I'm very unhappy with the lack of assistance and customer service. Do not use this company!

I used Moonfruit for a good amount of time. I have invested hours upon hours designing and preparing sites for my businesses. About a year ago, Chrome began notifying users that "flash protocol " would no longer be supported and they, for security reasons, would be disengaging it from their platform. Moonfruit began relaying this message to its customer base and offered a migratory solution. This solution was to be a flawless migration to a safe and operable format that should allow current customers to seamlessly continue their websites viewing and editing. However, as you might guess, the day of Chrome cessation, none of the sites that were properly prepared, worked. Moonfruit was fully aware that their customers were no longer able to edit their sites nor were their sites operating correctly from the end user point of view. Added to this, Moonfruit kept billing and charging it's customers for these inoperables. Their lack of business ethics and customer concern has gone bye bye at best as well as their unwillingness to cancel accounts when requested. These unwanted credit card charges as a result of Moonfruit leaving their accounts active though requested closed, are a hassle to reverse or dispute. Do Not use this company and if you did in the past, be sure to attempt to log on and find the cancellation process if you can. Otherwise, you're in for a long drawn out dispute. Also, keep copies of any "chat" requests of the same. Your credit card company can use these to support your dispute claim.

Been with them for years and recently googled our site to see where we listed on the page, not bad we were at the top, but then below this it said 'more results from moonfruit.com' so we clicked to see what was there - low and behold there was our 'hidden pages' which were not supposed to be visible on the net as we were working on them, all our research, notes, maps and photo's were there for anyone to see! Contacted moonfruit to be told " Submitted the SEO meta tags to google, SEO making your site visible in Google and other large search engines with the keywords.
I would recommend you to delete the page if you no longer need." UGH! We thought Hidden meant HIDDEN! What's the point of ticking the hidden from site box, when it still shows everything on the net. We've now removed all our work on these HIDDEN pages as it clearly isn't safe to work on site. We haven't found anywhere where moonfruit informs you of this! 'delete page if no longer needed' of course it's needed we were storing our research etc., on there whilst getting consents etc., to put it online. This clearly came as a major shock to our team and project. Consensus of the project is we will be leaving when subscription finishes - shame as we've been a customer for 8 years and not being very techi wanted something clear and easy to use! If the pages were hidden they shouldn't have been found by google? Really disappointed, angry and upset!

As far as saying its free it is somewhat true it is free to "play" around with BUT to actually get yourself up and out there is NOT free at all. NOT ONLY THIS but i have been keeping an eye on this place and i am wanting stock / inventory control. MONTHS AND MONTHS AND MONTHSSSSS! They have been saying it will be out in a few weeks. A few weeks pass then they say it has been pushed back and it will be a few more weeks, this is happening every few weeks for prob over a year now. HOW DO THEY EXPECT PEOPLE TO SIGN UP OR STAY WHEN THEY CANT KEEP THEIR WORD horrible horrible, and shame on you, you would think they would hurry up considering when they pull their finger out they will be getting more people on their side when they start getting this feature up