Web.com has a rating of 3.3 stars from 3,309 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Web.com most frequently mention customer service, great experience, and new business. Web.com ranks 2nd among Website Design sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Web.com has been a great company to work with. I love their templates on their site builder, which I have found to be the most versatile site builder I have ever worked with. The blank template gives you so much freedom to design a site exactly the way you want. They also offer assistance with building the site. However, their customer service has impressed me the most. I never have to wait on hold to speak to someone, they always resolve my issue quickly, they are polite and kind, very knowledgable, and just overall great to deal with. I highly recommend Web com!
Web.com has been a great company to work with. I love their templates on their site builder, which I have found to be the most versatile site builder I have ever worked with. The blank template gives you so much freedom to design a site exactly the way you want. They also offer assistance with building the site. However, their customer service has impressed me the most. I never have to wait on hold to speak to someone, they always resolve my issue quickly, they are polite and kind, very knowledgable, and just overall great to deal with. I highly recommend Web com!
Very polite and friendly, eager to resolve issues, and great regarding knowledge of products and technical assistance.
I originally chose them because of their pricing, however I stayed because of their web builder and customer service.
Do not under any circumstances use this service when there are better providers out there. Especially for WordPress, they are trash. Their service and support are both garbage, I would not recommend this provider to my worst enemy. They will nickel and dime you for services others provide for free, stay away! Also, their chat support is full of Bots and canned AI responses, not great for tech support.
Tip for consumers:
Do not buy WordPress here, their service is trash, and the support is worse. It's all bots and canned responses. It's the worst value for hosting I've ever seen.
Products used:
wordpress
I know nothing about setting up a website but web.com has it simplified enough that the average basic educated human could do it. So far so good and affordable.
Affordability
Not as many features as i thought there would be. Like a way to categorize stuff in your shop.
Phone assistance was good. It took a while but that was on me. Had difficulty getting Filezilla to work but the agent was helpful. He sent me a screenshot of what I should see but wasn't. I had a corrupted download of Filezilla, after reload of a new copy, it worked fine. He was patient as we worked through it. All looks good now.
Previous host had little / no support and wanted to increase my price to give that support... Web.com improved service / support.
I received a good price from them for my website, and now I know why. I had an issue getting my site registered with Google's search engine. I called web.com's tech support for help and was told if I wanted to register my website with any search engines I would have to but another service from them at a monthly cost MUCH higher then the website. So basically they sold me a car with no engine. If I were you, I'd find a reputable company to do business with. Unfortunately I paid 2 years in advance for a website I can't do anything with. It's sad that the law let's companies get away with ripping people off.
Products used:
This is a service, not a tangible product.
Its fairly easy to use some things can be confusing but that's normal. Most importantly is affordable
I wanted to give it a shot
I've been waiting for months for the tech team to transfer my domain from GoDaddy to Web.com. I've also opened up numerous tickets with the company all telling me that it'll only take a few days or they had to transfer the issue up to a different department just for me still to not have any answers or solution. I ended up having to purchase a 2nd domain to troubleshoot my own issue. This was extremely frustrating...
Beside that though, I think the web building software is sufficient in doing everything I needed done.
I was looking for an Ai powered web designer and google brought you up high in the search ranking. However after I purchased your package I realized it wasn't actually what was advertised and ended up designing it myself.
Good service. Very awkward that I cant cancel or stop auto renew without calling or chat. Too time consuming for that. Do better.
User friendly with many great features. Keep it simple, make it elegant, create drama. Whatever your preference, web.com provides the tools, and if you choose not to be the one to create the website/blog, they have web designers. Checkout the great packages available. Yup! I'm just a customer.
Dont advertise it will cost 10 - 14.99 per month then charge 40. Not okay to lie. And the domain/server kinda sucks especially for 39.99 per month. Wont send appointment verification to my customers. Wont load correctly or take forever... the only reason im keeping it this month is because i got a few sales
Easy web design
The phone call was very helpful to me! Offered all the help that I needed. Keep up the good work!
Tech support is awesome. I feel I've been able to create a nice site. However I wish I had not paid for the quick start site because I could have done it my self.
The work at my registrar site is the hardest part.
Research, my old hosting company which I was with for 22 years is going out of business.
Hard to navigate and when writing email always have to use the shift key instead of after period automaticlly caps. Also no spell check.
Love the simplicity of creating the online store. Just wish there was a way to have subcategories in the store as well to make customer searching easier.
You have gone Live with my new Web Site on Monday March 11. I have not been able to access email since then and have been calling since then to get this fix. All my documents and contacts are on my email. I have to sign and send contacts out March *******@1pm for tenders and I cant get in to emails and no one is helping or taking this Seriously. I'm at risk to lose Hundreds of Thousands of Dollars. Not Happy With the sense of Urgency on your part
Web.Com did my old Web Site in 2008 and Redid new web site over the last month I'm not pleased
I am frustrated that I have paid so much money to design a mobile friendly website for our new business. After a month of back and forth trying to fix simple issues (a logo that is readable, and odd text wrapping), I am still no closer to my goal. I have submitted several revision requests, most of which have gone unanswered. Designer tells me that it is a known issue with their design software. What really gets me is that Web.com is soliciting more money from me for their "website analysis" to make my site mobile friendly-they gave it a score of 55. This business practice is offensive. I shouldn't have to spend more to get exactly what I asked for in the beginning. The software should be able to handle a mobile friendly site...to indicate that it can't is scummy marketing.
I am constantly waiting for extended periods of time to speak to a customer service representative. If I move away from the chat for 60 seconds, then I get cut off. The reason I joined web.com was because they rated so highly on customer service but I am consistently getting terrible service. I don't know if this is because I am in a different time zone in Australia but I'm finding The experience to be extremely frustrating and disappointing and would love a refund on my two months subscription so far
I chose them because I thought the customer service would be exceptional. I found it to be less than mediocre. It has been so disappointing and frustrating, and I would like to request my money back
The ability to navigate and customize the website is somewhat challenging. There are sizing and fonts that I would prefer to have ability to get/do that I cannot. Also, the font colors are limited. Otherwise, I like the templates and ease of publishing.
It was provided through my Zenbusiness purchase but, I would utilize it again independently.
So far, I have been completely impressed with Web.com. For a small business just starting up, I would highly recommend looking at web.com.
The site builder is a little bit clunky and offers very limited functionality as far as where we are allowed to place certain blocks on the page.
They had the best combination of things that I needed for the price point, and I hate GoDaddy.com because they're overrated.
Web.com has been absolutely amazing. They are very helpful. Thank You Web. Com
The ease of use, and the price. And now their customer service.
Connection issue with Google workspace is not working at all. It took me more than 20 days and it is still not resolved yet. It is a horrible experience. On the other hand, Website builder program is good.
Brand reputation and competitive price.
I keep getting logged out about 10 minutes. It's fustrating. Also, the feature to customize my website are pretty limited in its capabilities.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.