Motherhood Maternity

I was very apprehensive purchasing online after reading all these negative reviews. Made a purchase anyways, received my order everything was perfect items as described no issues quality better than I expected. I only shop sale, besides that they had an additional discount and free shipping!
After receiving my order and a free gift I placed another order, will see how that one goes. Look forward to my new maternity overalls

This is my first pregnancy, and I ordered a few maternity clothes from Motherhood. My order arrived today, and with it they included a complimentary baby bottle and all these gift cards! It was such a nice surprise! I started crying...(maybe that's just pregnancy hormones tho ‍ I can never tell if my tears are legit or not anymore) That little surprise aside, their clothes are soo cute and comfortable! I'm really impressed.

The buyer has to pay full cost of any return shipping! There is no free or discounted cost to return products (e.g., $6.95 or $9.99 flat fee return). This is an outdated, inconvenient, and expensive policy.

There is also no return invoice where you can check off the product being returned. You have to hand write each item, the description, reason, etc. on a blank return form.

This is my 1st review ever!
I am so frustrated with this company.
The worst customer service ever!

1. I called to check for an update cause I couldn't track my order something so simple. They asked me to download an app.
2. Called and was on hold for 10 mins that turned into 20 mins phone call with more frustration.
3. They couldn't update my delivery address.
4. No due date for delivery so delivery could arrive after Ice given birth. What need do I have for maternity clothes then.
5. I CAN NOT cancel my order!
6. No supervisor available to speak and solve this simple issue. Any one of them.

The worst experience I've ever had!

Just as the other reviews say, it takes forever for the products to arrive (over 2 weeks since they "shipped it"), the customer service is dismissive and unreliable (does not address your concerns), you have to pay for your return shipping, and the quality is cheap. I would not recommend.

By far the worst customer service experience I have ever had. I will not be returning ever again. I never received any type of confirmation email that they received the order. Then this is the second time they sent the wrong product and Jazmine has the audacity to tell me it was my fault? Unbelievable. DO NOT SHOP HERE! All for legging that cost 17.49? Never again.

This company has horrendous customer service and is useless with returns. I placed a large order in March and was missing two items that I got charged for. I also had some returns that I sent back for store credit. The company never returned my emails to return the clothes I ordered for other sizes and never even accepted my return when I sent it back. I also got charged for two items that were missing from my order which is fraud. I understand covid happened but every other company I have dealt with during this crisis handled any returns or problems. I also find it interesting the company stated they were closed for covid so they were unable to accept my return but somehow they were able to ship out my products amid the crisis? Save your money and DO NOT Shop here. Also the clothes quality is also not what is advertised. I received several of their "new" clothes that looked worn and used. Save yourself time and you are better off getting new clothes on sale at a real maternity shop.

I've been waiting over 10 days for my order to even ship my daughter has had her baby and needs the nursing bras and pjs I ordered. They completely ignore me and when I called all I got was we will ship it as soon as we can but will not give you a date

I ordered some items and when I put my address to be shipped I put 4988 instead of 4989 and it was delivered. But I didn't receive it. On my street there is only 10 houses that have an address that end with an odd number. I checked the doormats on all houses and not one of them have any kind of door mat that resembles the picture. I called the company and fedex and because I typed it wrong and it said it was delivered they won't help out. They said I can order it again and update my address but I would have to pay regular price and if FedEx still delivers it to wrong address that I would still be out more money and or merchandise. Never will I order from them again

They are criminals. Absolute criminals. I received promotional bumper bucks for purchases that I made at their store. When I tried to redeem them, every single one of them was labeled as an "invalid code" on the coupon. When I called corporate customer service, the response was "well they're invalid so you must have return something on the receipt." When I explained to them that I have not returned anything, they would do absolutely nothing to rectify the situation I told them to cancel the order. I made the order 20 minutes prior to my phone call and they told me they could not cancel it because it had passed the time for cancellation. They are absolutely without any concern for customer service. They don't care whether or not they provide a good product and they don't care to honor the promotions that they put forth. I will never shop there again. I will not shop with their sister stores and I will tell everyone I know the same thing.

I am giving Motherhood Maternity 1 star because I can't review them without leaving a star; otherwise I would give them at best 1/2 a star. I placed an order on their website and paid for expedited shipping. It is now 2 WEEKS after the order was placed and the items still haven't been received. I have emailed and called multiple times. FINALLY today I received an email response telling me that they will issue me a store merchandise card to place the order again. When I tried to do so, it wouldn't allow me to do so. Again, I called their customer service number. Again, I held for almost 20 minutes; but this time the call hung up. When I tried to call back (multiple times) I got a recording telling me it was not a working number. At this poi8nt I doubt that the pj's will even get here before the baby is due in 2 weeks!

Pretty sure this website is a scam. I made an order, never received the package. Package was marked as delivered but was never actually received. I contacted their customer support and was told to wait 10 days after the expected delivery date, which already seemed off. I waited the 10 days and contacted them for a resolution and was offered the option of a gift card. After waiting over a month for these items, I no longer needed them and asked for a refund but the support team have not responded at all and it's been over a week. Do not purchase from here.

I purchased 4 maternity bras and never received them. I called the carrier fedex and motherhood maternity customer service, who promised a refund and 15 percent off my next purchase. Till date, I still haven't received my refund nor an email stating its in process. I have given up on calling them, I lost both yhe item (bras) and money... unfortunately.

Bought my daughter maternity blouses and my purchase was held hostage until I heard the whole sales pitch on purchasing a magazine package "one time cash special". Really? I'm far too busy for this. What should have taken 2inutes took 10 minutes. If customers are interested. They will ask you. Knock it off. The line during a busy afternoon would be insane if everyone had to listen to the sales pitch. The two ladies in front of us had to endure the same torture. For a gal with disposeable in one- looking to gift her daughter? U just lost a customer. Found the transaction tacky.

I know there are supply chain issues, but shipping has taken weeks for clothes I needed during the winter months. After losing the first order, I was supposed to be given a discount on my replacement order but it was never applied. I made a second order in November and the items still haven't arrived nearly 8 weeks later. Customer service has been non-responsive. The clothes I did receive haven't lasted. One shirt wasn't even worn yet but the stitching started coming out after one wash. The colors have also faded quickly and the one sweater I received out of four ordered has pilled all over and looks old after one wash. I understand that there is little businesses can do with supply chain issues, but the non-responsiveness makes it theft.

I ordered some items on sale when I checked my cart this morning they changed the prices on me! This should be illegal. They said only if I had the screenshots of previous prices they can change it or just cancel the order. My items have been paid through PayPal already so they took my money already. The BS customer service said they change their prices at 2am that's why it may have changed? What a bogus answer.

I ordered shorts and it took two weeks to arrive. I asked customer service where the order was and they apologized and said they were refunding shipping. They never actually refunded the shipping to my account and tried to blame my bank. Which my bank said they never did anything. The shorts I ordered were destroyed in the wash after one wash on cold/delicate. The company said that's just the style. But there was a hem before washing and it was destroyed and looked completely different after washing. The company issued a gift card to cover the damage and then revoked the gift card and said it was the style. I wouldn't waste your money with this company.

I visited the store to purchase the Jessica Simpson skinny jeans. Tried on the XL. They fit l, but the belly band did not leave extra room for growth. I was still going to purchase them, as they were buy one get one 50% off. Got to the register and saw the exact same jeans in plus size. Grabbed the 1X. Lady at the register informed me plus size did not offer the same sale. Wait a minute? They were priced the same, same name brand, but not on sale?!? Please explain Motherhood! I called and voiced a formal complaint last Thursday. I've yet to receive a response.

I ordered a pair of maternity leggings and needed a smaller size. You cannot exchange any order then they charge $10 to return your order. On top of that then you have to place a brand new order of you need another size and pay full cost! They suck!

The sales associate, Tracy offered assistance and was very nice as my daughter and I were shopping. My daughter is, expecting first baby and Tracy made the shopping experience very enjoyable. We will definitely return and refer other friends to the mall store.

I ordered on the 12th and got my full order on the 17th. Super fast shipping and very satisfied with everything! Everything is super cute and looks comfortable! I'm surprised to see negative reviews when I had such a positive experience!

The company does not have the ability to make adjustments to orders. So if you order wrong size. You have to wait for them to ship to you. Feel out a return form and pay to ship it back to them. Then you can order correct size. Im just gone to order from amazon and get my money back.

DON'T PAY EXTRA SHIPPING:
I paid extra money for express shipping to ensure that my daughter would receive her items the next business day... it's 2 days later and she still hasn't received. I called CSR who informed me that in order for her to receive next day, order needed to bed placed by certain time. This information was not present to me when ordering. They just said "sorry you are upset"...
My response: sorry that you won't receive any more of my business!