• MotionVFX

MotionVFX

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Overview

MotionVFX has a rating of 4.4 stars from 162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotionVFX most frequently mention customer service, and top notch. MotionVFX ranks 2nd among Video Editing sites.

  • Service
    117
  • Value
    114
  • Shipping
    62
  • Returns
    51
  • Quality
    113
Positive reviews (last 12 months): 100%
Positive
13
Neutral
0
Negative
0
18
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How would you rate MotionVFX?
Top Positive Review

“Isn't it great... when you ask the experts and they actually know how to fix your problems?”

Abraham A.
7/11/24

I first saw MotionVFX in a YouTube review and recommendation, then decided to go for the first product, and since then I went for more. Now I have 25. Last ones had an issue in the titles and contacted support. They helped me and fixed the problem immediately. Jakub (support) was very professional and help me not only with the issue but also explained what caused the problems.

Top Critical Review

“I hate leaving 1 star reviews but...”

Stephen M.
3/16/23

Ive been buying from motion VFX for years but it never fails when I jump on the new software train, I have so many bugs and glitches. To this day I haven't been able to successfully use the new m tracker engine without having so many glitches and bugs. So disappointed and tech support doesnt help. I mean they ask me to send over the project but I just don't have time to send projects over and wait around. I always end up using something else. I get so upset when I try and try and try following their tips and tricks and failure. One issue setting the key points around the object and once you enter track data, they all jump out of the zone.

Reviews (162)

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Reviews that mention popular keywords

customer service (46) customer support (20)
Thumbnail of user keithm947
Florida
1 review
3 helpful votes
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March 21st, 2022

First - I wrote a review several weeks ago and stand by it - Motionvfx is a really nice product with really good response from the team. They have helped me greatly. Here comes the "BUT" - in regards to Stock Elements I would advise the newbies to stay away from. I purchased "Fog" and nothing but headaches. It is a large element, I understand, but the demo is deceiving. All of the elements to choose from do not appear in a window and there is no good tutorial for it. It is not like all of the other downloads I have gotten from them. It was an expensive mistake but not one to turn me away from Motionvfx. I am having a blast with all of their products and will continue to. The 2 stars is for the Stock Elements but still give 5 stars for the team and many of their other products.

Tip for consumers:
Good site just make sure good tutorials come with the product.

Products used:
Digital

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Value
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Thumbnail of user ennoj
California
1 review
1 helpful vote
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February 11th, 2022

MotionVFX is a fantastic resource for Video professionals. Their plug in ecosystem is one of the major reasons I've switched to Final Cut Pro - and I'm so glade I did. MotionVFX's products are simply in a league of their own when it comes to design and quality. Most of their plug ins have an unparalleled level of customizability (is that a word?).
And their service is impeccable. Any issues, software related, or other unexpected problems have always been addressed by their team within minutes. I can't recommend them highly enough.
With such a glowing review it's important to point out that I'm not affiliated with them or work for them directly. I'm just a full blown fan of their offering and the quality they bring to their products.

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Thumbnail of user davidb7497
GB
1 review
2 helpful votes
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January 13th, 2022

I use lots of Motion VFX products with FC to help make me look a far better editor than I really am and to wow my clients. Generally everything works well although backward compatibility can be a bit of a PIA. That's the issue I had yesterday afternoon with 2 new Templates that installed ok but didn't work properly. I left a message in chat and this morning heard back from Jakub. A well explained easy to use solution that fixed it all in a jiffy. Very pleased with the support. He is a dude and I can get back to doing what I do best. Looking like a genius editor!

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Thumbnail of user bradleyk94
Australia
1 review
2 helpful votes
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May 18th, 2021
Verified purchase

The best company not only for amazing Final Cut Pro plug-ins but the support is next level. The support I got with an effect for a video from the team at MotionVFX was way above what they needed to give. The plug-ins are so good that I incorporate them in every video. Well worth purchasing anything from them.

Products used:
Mtracker 3 d

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Thumbnail of user krystinag5
New Jersey
1 review
0 helpful votes
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October 12th, 2021

I'd just like to say when someone contacts support, they can only dream of getting someone as supportive and helpful as Jason was! Above and beyond service is what he gave me! Not only did he help me with my issue, he further helped me in making my Final Cut a better flowing workspace and taught me a lot to enhance my editing experience! He didn't have to do any of that but really went above and beyond and I am very appreciative, I really am. 20/10 service!

Products used:
All the plugins I bought

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Thumbnail of user simonec152
Switzerland
1 review
1 helpful vote
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December 16th, 2023

I'm super satisfied of the plugin and the service, the plugin are simply amazing and very intuitive all in one place. No installation need like other plugin. Keep it like this looking forward to new amazing plugin. Would be nice to have a plugin to edit 360 footage in FCPX has there is nothing like it.

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Thumbnail of user nealf35
Florida
1 review
5 helpful votes
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February 1st, 2021
Verified purchase

I bought the Comic Book Template for Motion 5 and FCPX to use in my music video.
I found one drop zone that was out of sequence.

When I told tech support, they not only fixed that but gave the whole Project some new features.

Love the template! And the tech support was great. Fast and accurate.

Products used:
Comic Book Template

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Value
Quality
Thumbnail of user burhana3
Turkey
1 review
1 helpful vote
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November 24th, 2021

I have been working with this company for many years. What they produce is truly admirable. Very pleased to meet you. I would like to state that I am looking forward to your next projects.

By Burhan Akyuz

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Thumbnail of user muhammada603
Oman
1 review
3 helpful votes
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September 27th, 2022

I wondered how many days/months/years I needed to reach top-tier youtubers/filmmakers in editing. This brilliant site and its plugins makes everything look so professional and so easy, while you focus on making the footage needed! I'm so happy I stumbled upon this amazing website at the time I was making my short documentary! And it works perfectly with Arabic. Can't recommend it enough, and the support team are pretty friendly and smart!

Tip for consumers:
Be sure to pick the specific plugin for your preferred video editing app. At the moment, Final Cut Pro has all the plugins but I'm waiting patiently for more plugins to come to DaVinci Resolve Studio 18.

Products used:
Video editing app plugins.

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Thumbnail of user brians2905
California
1 review
1 helpful vote
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May 25th, 2022
Verified purchase

Their products are top notch and give lots of options for customizability, but the best thing about them is the support. It's quick, detailed and solves the problem. That's the reason I'll happily buy any MotionVFX product.

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Thumbnail of user jonr467
Texas
1 review
0 helpful votes
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October 7th, 2021

I was looking for the right motion tracking plugin and jumped into chat. Jason connected with me and took the time to understand my needs, walk me through how to use the recommendation, and ensured I was good to go. Thank you for the amazing assistance!

Products used:
mCallouts Simple

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Value
Quality
Thumbnail of user klaask8
Netherlands
1 review
2 helpful votes
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December 21st, 2022

Whenever you have a question about their products they help you out. Always quick in response and with great knowledge not only about the products but also everything else like the equipment you use. Super Company.

Thumbnail of user suchetb
GB
1 review
2 helpful votes
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May 1st, 2022
Verified purchase

I had some purchase queries with MotionVFX which were dealt with brilliantly by the team. I recommend them 110% for great product range and excellent customer service. I will definitely come back to purchase some goodies from them for my movie work.

Tip for consumers:
Its an excellent site - New M1 MAX users please check to see that the plugin is compatible with your new version of Mac silicon.

Products used:
MHUD3

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Thumbnail of user simont201
Canada
1 review
1 helpful vote
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March 2nd, 2023

I had an issue with the title tracking plugin, where it was not tracking the footage. I reached out to MotionVFX through their app, and they got back to me very quickly (within 10 minutes).

They then proceeded to assist me in real time (chat), suggesting different things that might help fix the problem.

In the end, they helped me solve the problem on the spot. No back and forth. Real human assistance.

Very refreshing. Thanks guys!

Thumbnail of user gesak
Germany
1 review
1 helpful vote
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April 7th, 2022

Best products and best support team.
I recommend them 1000%.

Easy and fast help, and a personal feeling, like talk to a friend.
Best support as I experienced so far.

The products always top and above. Professional team.
All in one I LOVE THEM

Products used:
VFX Plugins and more

Service
Quality
Thumbnail of user ericl853
California
1 review
4 helpful votes
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March 24th, 2021
Verified purchase

MOTIONVFX was super helpful in troubleshooting the multiple Apple Silicon issues we experienced with their plug-ins. They are prompt to response, eager to help, and make sure the issue is solved! 5-stars!

Service
Value
Thumbnail of user nelsonj41
Florida
1 review
4 helpful votes
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March 1st, 2021

Both the service and the products are really excellent. I have been with Motionvfx for about 10 years and have never had a bad time. I am really very happy and satisfied to know that the professional team at Motionvfx are always offering innovative tools to improve our work.

Products used:
Softwares

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Value
Shipping
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Thumbnail of user nicka363
GB
1 review
5 helpful votes
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March 24th, 2021

Very impressed by the responsive feedback when I was getting to grips with mTracker. Overall this is a great company that produces superlative products that integrate seamlessly with FCPX and Motion 5. I've used many of their plug-ins and templates for an endless variety of productions, including work broadcast on British terrestrial TV. Recommended.

Tip for consumers:
Don't forget to check out reviews and tutorials online

Products used:
Many different plug-ins

Service
Value
Shipping
Quality
Thumbnail of user jbb38
North Carolina
1 review
0 helpful votes
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November 15th, 2021
Verified purchase

I had a compatibility issue with an install, and reached out via email to get support. Of course, I expected a generic, cookie-cutter chain email response, but was pleasantly surprised to get a FaceTime call an hour or two later from Jason McNamara, who went above and beyond in helping me sort out my problem. Service like this goes a long way with me, and so long as MotionVFX is utilizing wonderful people like Jason, they've made a customer for life out of me. Any of you who get help from Jason are better off for it! He's a real gem!

Products used:
The plug-ins that I purchased for FCPX

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Value
Quality
Thumbnail of user louiss272
GB
1 review
2 helpful votes
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May 21st, 2021

I contacted the technical support team after encountering an issue with one of their plug-ins - after a very quick & polite response, the issue was resolved. An extremely dedicated & friendly service - thank you!

Products used:
mCamRig

Service
Thumbnail of user waseems23
Switzerland
1 review
1 helpful vote
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November 27th, 2023

Zbigniew helped me, over three hours, with patience and persistence, until he resolved my really weird issue of mLUT not working on my new M3 MacBook. He was always there when I came back from restarting my computer, which was so comforting. He was very knowledgable, what a great experience. Thank you Zbigniew

Tip for consumers:
Zbigniew helped me, over three hours, with patience and persistence, until he resolved my really weird issue of mLUT not working on my new M3 MacBook. He was always there when I came back from restarting my computer, which was so comforting. He was very knowledgable, what a great experience. Thank you Zbigniew

Products used:
Tech Support

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Value
Quality
Thumbnail of user kellyns1
Oregon
1 review
0 helpful votes
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September 28th, 2021

Honestly the best customer service I've experienced. I had a issue with compatibility that was sorted through. But in addition to that, I got a bunch of very helpful tips on how to make the most of my editing and the plugins. Seriously top notch.

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Value
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Thumbnail of user marko790
Nevada
1 review
1 helpful vote
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November 2nd, 2021
Verified purchase

The products themselves have done nothing short of transform the way my company is doing business, giving us a whole new (third!) dimension in our videos. But maybe just important is the customer support I've received, notably from Jason. Not only did he get my issues resolved (and, as it turns out, the issues weren't with the software, but with how my machine was running), he did so at 2:30a EDT. I can't think of another company who'd do this. Thank you, Jason, and CHEERS!, Motion VFX!

Tip for consumers:
Check out the tutorials on-site and at YouTube.

Products used:
m02, Tracker, more.

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Value
Quality
Thumbnail of user jackp587
Texas
1 review
4 helpful votes
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August 3rd, 2021
Verified purchase

They advertise upgrade prices and the refuse to honor them even though they are still listed on their sites. To top it of Minstaller is crippled with bugs and keeps wanting to update but when you click update it just restarts and asks you to "update" over and over again. Most of their plug-ins crash, mglitch cost me thousands of dollars after crashing on multiple
Projects including corrupting completely a fcpx file and I had to redo hours of work… stay away from this company they are shady in business practices and also provide products that are not stable.

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Thumbnail of user alainb52
France
1 review
4 helpful votes
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May 30th, 2021

I'm very happy with the Services of MotionVFX. Excellent customer support, very responsive and efficient, an extremely friendly and dedicated service. And also, their plugins are well made, very complete and customizable. They give a very professional look to my amateur montages. All this supported by very good tutorials. Congratulation for your work. Alain

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