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The company enjoys a strong reputation for its high-quality products and exceptional customer service, with numerous customers praising the responsiveness and professionalism of the support team. Many reviews highlight the prompt resolution of issues and the personalized assistance provided by staff, fostering a sense of trust and satisfaction among users. While some minor technical issues were noted, they were typically addressed swiftly, minimizing customer frustration. Overall, the sentiment is overwhelmingly positive, indicating a commitment to both product excellence and customer care, positioning the company as a leader in its field.
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Their products are top notch and give lots of options for customizability, but the best thing about them is the support. It's quick, detailed and solves the problem. That's the reason I'll happily buy any MotionVFX product.
Coming to rely on so many of MotionVFX plug-ins for work (and more casual edits!). Not the cheapest, but the quality is always worth it.
MotionVFX is hands down the best at what they do! I own over 130 of their products and have loved their support, tutorials, and excellent organization within the projects themselves. They're worth every cent!
I had trouble with 3 downloaded purchases made in which I emailed customer support. The outcome was handled very quickly but most importantly very informative of what might of happened along with directions. I give them a 5 star rating on customer service and recommend MotionVFX for any content creator or video editor.
I've purchased a bunch of their plugins for FinalCut Pro and they're awesome. They are easy to use and are a big help in terms of both improved production value and speeding up my workflow. I've also found that MotionVFX is very quick in terms of both providing help with learning to use their tools and implementing bug fixes on the off chance that I discover something that isn't working as intended. All in all a great experience!
Once again! Fast! Easy and efficient your *******@motionVFX is a very good support!
Excellent Job they done! The plugin still works just as well!
Motion VFX plugins are highly recommended for their accuracy, elegance and how they work. Furthermore, for any small inconvenience, even due to your computer, the technicians are very helpful, competent and generous in giving you advice to work at your best
The best plugins available on the market.
Plenty of campaigns, promotions and offers facilitate the work of those who are just starting out. MAXIMUM quality.
I thoroughly recommend MotionVFX, and their mO2 3D rendering package, it is truly a powerful, intuitive, and easy-to-use 3D rendering package. I am new to 3D and not the most experienced FCP user, but the user manual is comprehensive and user-friendly. I just had an issue that I just couldn't sort for myself, but their online support proved quick and efficient with knowledgable advice and solutions from Marcel.
I do not hesitate in recommending MotionVFX, and mO2.
I had some purchase queries with MotionVFX which were dealt with brilliantly by the team. I recommend them 110% for great product range and excellent customer service. I will definitely come back to purchase some goodies from them for my movie work.
Problem in FCPX with the export. Using Plugin from MotionVFX.
Very friendly and helpful support. Export is done:-)
Zbigniew Jaroszek Thank you very much.
I have bought some plugins for fcpx and they're great! You won't be disappointed buying from them.
They are also very helpful in trying to solve any problems
Very fast response to a problem I had. Composite in their reply and finding a workable solution. Outstanding.
Best products and best support team.
I recommend them 1000%.
Easy and fast help, and a personal feeling, like talk to a friend.
Best support as I experienced so far.
The products always top and above. Professional team.
All in one I LOVE THEM
MotionVFX is my go to site for all things Final Cut Pro and I use some of their core plugins like Callouts and mCamRig daily in my workflows. Their support is always available to troubleshoot any challenges I might have and always open to new feedback and ideas on how to improve their existing plugins and effects. Can't imagine my editing workflow without them!
Invested in most of their stuff. Not cheap, but crazy good investment and a timesaver for sure. Wish I had found this brand earlier, wouldn't have purchased from others unless there's something I am looking fort and they don't have. Super user friendly, high quality and doesn't take much space on the hard drive.
The support team is simply AMAZING! They answer fast, they analyse in deep the issue, interact with the customer, ask for some more details, search, dig, have a scientific approach... They are professional, period.
Software editors from the world, take a look at their team and follow their example.
In addition to amazing products, these guys have the best customer support in the business. I am a novice in this space and Zbigniew from customer support was extremely helpful. I had trouble importing an OBJ into mO2 and he went way beyond the call of duty to ensure my file was prepared correctly. I sent him my file, he analyzed it, fixed it, sent it back and screen recorded his process so I knew exactly how he did it. What company does that? Amazing! Thank you MotionVFX... I will be a customer for life!
I sent an email with my request, and within minutes I got feedback. After a few more minutes, my issue was solved - absolutely great and competent support.
First - I wrote a review several weeks ago and stand by it - Motionvfx is a really nice product with really good response from the team. They have helped me greatly. Here comes the "BUT" - in regards to Stock Elements I would advise the newbies to stay away from. I purchased "Fog" and nothing but headaches. It is a large element, I understand, but the demo is deceiving. All of the elements to choose from do not appear in a window and there is no good tutorial for it. It is not like all of the other downloads I have gotten from them. It was an expensive mistake but not one to turn me away from Motionvfx. I am having a blast with all of their products and will continue to. The 2 stars is for the Stock Elements but still give 5 stars for the team and many of their other products.
Answer: I think thye have a demo version of this plug - try it out and check yourself.
Answer: Quality, design, functionality and the ability to customize their stuff on your own (I'm looking at you, FxFactory). And daaaaamn mO2 is insane, there's literally nothing out there like it. Phat!
Answer: Fast reply on the chat and solution too. Very satisfied with CS.