• MotionVFX

MotionVFX

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Overview

MotionVFX has a rating of 4.4 stars from 162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotionVFX most frequently mention customer service, and top notch. MotionVFX ranks 2nd among Video Editing sites.

  • Service
    117
  • Value
    114
  • Shipping
    62
  • Returns
    51
  • Quality
    113
Positive reviews (last 12 months): 100%
Positive
13
Neutral
0
Negative
0
18
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How would you rate MotionVFX?
Top Positive Review

“Isn't it great... when you ask the experts and they actually know how to fix your problems?”

Abraham A.
7/11/24

I first saw MotionVFX in a YouTube review and recommendation, then decided to go for the first product, and since then I went for more. Now I have 25. Last ones had an issue in the titles and contacted support. They helped me and fixed the problem immediately. Jakub (support) was very professional and help me not only with the issue but also explained what caused the problems.

Top Critical Review

“I hate leaving 1 star reviews but...”

Stephen M.
3/16/23

Ive been buying from motion VFX for years but it never fails when I jump on the new software train, I have so many bugs and glitches. To this day I haven't been able to successfully use the new m tracker engine without having so many glitches and bugs. So disappointed and tech support doesnt help. I mean they ask me to send over the project but I just don't have time to send projects over and wait around. I always end up using something else. I get so upset when I try and try and try following their tips and tricks and failure. One issue setting the key points around the object and once you enter track data, they all jump out of the zone.

Reviews (162)

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Reviews that mention popular keywords

customer service (46) customer support (20)
Thumbnail of user giusepped49
Italy
1 review
1 helpful vote
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May 9th, 2022

Motion VFX plugins are highly recommended for their accuracy, elegance and how they work. Furthermore, for any small inconvenience, even due to your computer, the technicians are very helpful, competent and generous in giving you advice to work at your best

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Thumbnail of user denzylj
Missouri
1 review
1 helpful vote
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March 22nd, 2022

Had a problem with plugin installation that I just couldn't figure out after many troubleshooting attempts. It was just before the weekend and I figured no one from customer support would be available. Fortunately my need for the plugin wasn't urgent so I waited until Monday. Support staff contacted me and we were able to resolve the problem within minutes - something that took me an entire weekend trying to figure out. I appreciate the team at MotionVFX and love their products. I thank them for great and professional service.

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Thumbnail of user paolam63
Texas
1 review
6 helpful votes
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January 28th, 2021

MotionVFX delivers every time! Their plugins are simply the best in the market. There's just no hassle, no drama, ultra high-quality effects. They're extremely user-friendly, their support is VIP... honestly, it's the best investment you can make to elevate your video production game. I own like 10 of their plugins and they're all awesome!

Products used:
FCP plugins (like 10 of them)

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Thumbnail of user georgev575
Canada
1 review
1 helpful vote
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March 26th, 2022

In addition to amazing products, these guys have the best customer support in the business. I am a novice in this space and Zbigniew from customer support was extremely helpful. I had trouble importing an OBJ into mO2 and he went way beyond the call of duty to ensure my file was prepared correctly. I sent him my file, he analyzed it, fixed it, sent it back and screen recorded his process so I knew exactly how he did it. What company does that? Amazing! Thank you MotionVFX... I will be a customer for life!

Products used:
mo2

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Thumbnail of user christopherb1451
Oregon
1 review
0 helpful votes
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September 25th, 2021

I Love Motion VFX! The products, the tutorials, easy of use and the customer service surpasses other companies that I have used. They are always responsive and do whatever they can to make their customers happy and coming back for new great products!

Tip for consumers:
If you are planning on using the Mo2 3D motion tracking program and a few of the other plugins with the M1 Apple chip, you will need to run Final Cut using Rosetta through the terminal in order to use them. Mo3 is being developed and will hopefully be available as an upgrade for all of the M1 users.

Products used:
I use many products from Motion VFX which include Mo2 3D motion tracking, Templates, Titles, Transitions and Effects. I love how easily they load right into Final Cut and they also have products for Davinci Resolve.

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Thumbnail of user projectm6
Massachusetts
1 review
4 helpful votes
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March 26th, 2021

Continued excellent support from the MotionVFX team! Not only did they add functionality to a template–making it useable for my project–they did it in record time. Fantastic products and equally fantastic support.

Tip for consumers:
If you are having an issue with your purchase, reach out. You won't be sorry you did.

Products used:
FCPX Templates

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Quality
Thumbnail of user fabiod33
Italy
1 review
3 helpful votes
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April 22nd, 2021

MotionVFX needs no presentation, we all know the power and reliability of their plugin templates and more, very creative, easy and fast. Also the customer service is very fast, they are very willing to help you with any request

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Thumbnail of user kimberlyc1478
New York
1 review
1 helpful vote
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March 1st, 2022

I don't remember how I found Motion VFX, but from the moment I emailed them with a question about a product before downloading, I knew this company was great. Now that I have many of their plugins and templates, I can say that their products are phenomenal! They are easy to use and very intuitive. I have only run into a problem once (and I think it was my mistake, fyi), but their customer service team got back to me immediately with the solution I needed. And we all know what it's like to be pulling your hair out in front of the computer! So the fact that their customer service is so grand is a God-send! I am so happy I found this company.

Tip for consumers:
It's so refreshing to find great products supported by a great company and great people, so I highly recommend MotionVFX.

Products used:
These are all digital products, so the shipping time is immediate and nothing else really applies!

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Thumbnail of user wg60
Australia
1 review
1 helpful vote
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December 15th, 2021

Continued to be amazed how much MotionVFX is a game changer to my editing workflow. I'm saving so much time and still delivering high quantity content. Big shout out to Jason from MotionVFX who was so helpful and informative. Would highly recommend to anyone.

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Thumbnail of user ianb611
Australia
2 reviews
0 helpful votes
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October 19th, 2021
Verified purchase

What a very pleasant surprise in dealing with MotionVFX support. Jason went beyond just answering my questions by actually showing me how the software could accomplish what I wanted. He then went on to teach me a number of tricks and shortcuts to make using FCPX easier. This is the way customer support should be! Thank you MotionVFX and Jason.

Tip for consumers:
Nothing as I continue to purchase more products from this company

Products used:
Several

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Thumbnail of user adamp748
Arizona
3 reviews
2 helpful votes
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March 7th, 2022
Verified purchase

Motion VFX is above and beyond what you need. Their line of professional products is not only some of the best I've ever seen, but their customer service is top-notch as well.

They have a massive selection to choose from. From simple plugins to enhance your projects to entire template packs, creating stunning video assets for conferences, church series, freelance clients, and many other projects.

If you're looking for an extensive, easy-to-use library of assets for your next project, I HIGHLY recommend you check out Motion VFX.

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Thumbnail of user vortexr
California
1 review
1 helpful vote
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May 16th, 2022
Verified purchase

I've purchased a bunch of their plugins for FinalCut Pro and they're awesome. They are easy to use and are a big help in terms of both improved production value and speeding up my workflow. I've also found that MotionVFX is very quick in terms of both providing help with learning to use their tools and implementing bug fixes on the off chance that I discover something that isn't working as intended. All in all a great experience!

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Thumbnail of user christophery103
Hawaii
1 review
2 helpful votes
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June 1st, 2021

Excellent customer service! One of the reasons why we will continue to buy plugins from this Motion VFX is because of our ability to get Technical Support from them! Buying a product is one thing but being able to get support for that product seals the deal. We would actually pay for a monthly subscription for if they offered tech support with screen share! Currently they don't offer that program but the support they do offer via email has been great.

Tip for consumers:
Make sure your computer can handle the size of the plugins. You need a strong cpu

Products used:
Plugins for FInal cut pro

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Thumbnail of user lauries551
Canada
0 reviews
1 helpful vote
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January 22nd, 2022

I have bought a few of their DaVinci products and love them. I recently had an issue with one of the film titles and they were quick to respond and helped me to fix the issues asap. Great customer service and highly recommend their products!

Products used:
DaVinci Resolve

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Thumbnail of user leoj77
GB
1 review
0 helpful votes
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November 1st, 2021

Motion VFX plugins are outstanding. They're very simple to use and have saved me hundreds of hours of manually animating titles. They're modern and creative and add a huge amount of value to any project. Their after-sales and trouble-shooting customer service is amazing. I'm especially happy that they're not as US centric as many other software providers - they have a very capable European helpdesk (thank you Jakub!) that operates on our timezones so you don't have to wait overnight for a reply. Keep up the great work!

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Thumbnail of user mattd197
Kentucky
1 review
25 helpful votes
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April 24th, 2019

This was my first experience with this company and it wasn't good. First, the fcpx plugin didn't work as advertised. I had to reinstall and then finally add a patch download which sort of got it to work. The program didn't look anything like the example. Super quirky and doesn't come with any maps. That would've been good to know beforehand.

Since the software didn't even come close to my needs I politely requesting a refund, or at least a credit for another product, but they refuse to do either. I am currently disputing with my credit card company. Bad business decision on their part! Especially over $69.00.

Thumbnail of user christophero247
GB
1 review
1 helpful vote
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August 18th, 2021

I've been using MotionVFX plugins for FCPX for some time now. At first they seemed like you wouldn't get much for the money. Once I first used their products though I realised that even in the smaller bundles the quality and flexibility make up for the price. Great customer service also and quick to respond. Helped me with a performance issue by creating a video showing me how to edit the plugin within Motion so that it would work better for me on my lower spec setup.

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Thumbnail of user kevins1760
France
1 review
2 helpful votes
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May 8th, 2021

Simply the best plugin platform for FCPX. Everything is perfectly imagined to be fully integrated in the app. MInstaller is the best tools to use with multiple devices, searching my tools and work on all my projects.

Thumbnail of user shimona2
Israel
1 review
0 helpful votes
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September 22nd, 2021

Excellent customer support is very important to businesses these days, and today it was the ultimate example of the highest levels of customer service I have experienced.
I was communicated with Jason for a couple of days due to some issue with a specific plug-in.
Jason replied quickly and professionally, and today, we also had an online meeting (Jason suggested) to provide further explanation to workaround an issue.
Jason was patient, kind, and super professional! He also reviewed with me some settings and provided me with excellent and valuable tips for using FCP.
People like Jason are the ones that make the difference.

Thank you, Jason. It was an absolute pleasure :)

Service
Thumbnail of user healingofthenations01
Netherlands
1 review
0 helpful votes
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January 4th, 2024

My plugins didn't worked in the beginning but after some dedicated help from the MotionVFX Customer Support. They work now like a Beast, good job guys.

Products used:
M Music video2

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Thumbnail of user albertm492
Netherlands
1 review
0 helpful votes
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October 15th, 2021

I am using motionvfx for more than a year and they never failed me once with their great quality plugins, templates that I use and rich quality support. Today, I had excellent experience with technical support from motionvfx. I look forward for their new products as they are always 5 stars and meet everyone needs from youtuber to filmmaker. I am fully satisfied and giving 5 star for their good and hard work that meets my needs on day to day to produce quality content.

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Thumbnail of user rs593
Thailand
1 review
4 helpful votes
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February 12th, 2021
Verified purchase

I mostly work in post production and over the several years. I really do enjoy the plugins and digital assets that MotionVFX has. The customer service is there, so I'm comfortable when I make a purchase for their products. I recommend Motion VFX. When I have an issue I contact their support and I get help with an actual solution and not some round about answer. So I'm a happy customer.

Products used:
mO2

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Thumbnail of user natalieh575
Georgia
1 review
3 helpful votes
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October 19th, 2022

I purchased a template for FCPX and for whatever reason, it would not load into the timeline, and when it did, either the lag was endless and I got the spinning wheel, or it'll just quickly load up, then quickly disappear. It was extremely frustrating to say the least. Anyways, I reached out to motioned customer service and I can't say how grateful I am for them taking the time to really help me resolve this issue. We went back and fourth over a span of like 6 or 7 days, trying to figure this out... and they did get me back up and running... they refused to give up on me... and that speaks volumes! I am so grateful to them for excellent care and customer service. It really means a lot.

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Thumbnail of user neils375
GB
0 reviews
1 helpful vote
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January 19th, 2022

I have been using MotionVFX for a couple of years now, primarily for corporate clients where quality and style are important. The plugins are perfect, they install, update and uninstall easily if you've got way too much going on.

They just work.

Secondly, the customer service is exactly what you'd need when you need it. I have no complaints only glowing reviews to offer... I'm in the middle of using m02 for the first time — it's awesome.

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Thumbnail of user joannag157
Canada
2 reviews
1 helpful vote
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December 29th, 2021

I love MotionVFX plugins! Even tho they might seem quite expensive, they are so beautifully made and worth the price. Very detailed, customizable, easy to use and update through their app. I never had any issues with the plugins. When they stop working for some reason I went to mInstaller and updated the plugin. Simple as that. They provide a few free plugins that are definitely worth downloading. I'm using so many of them in almost every project I have! Not many people know that they produce templates as well. I'm very satisfied with their products! Available for Final Cut Pro and DaVinci Resolve.

Products used:
Plugins for Final Cut Pro / editing software

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