MotionVFX

I've been using moyionvfx for a few years now. Their products are solid and work well with my editing flow. Anytime I have issues their customer support is there to answer any questions.

MotionVFX is redefining the way customer support should be. The team is accessible, the explanations were on point and the problem solved in less than 15min!

A big thank you to Jason and the whole team at MotionVFX!

The guys at MotionVFX have great plugins, and this is very easy to verify, just checkout their site and YouTub channel. What I want to highlight here is how dedicated their support is. The team is very responsive and thorough, I'd definitely recommend them and would do business again in the future.

I had an issue affecting my plugins on Final Cut Pro at 1am, all plugins had the red error message and I couldn't get them to work. I contacted customer service through the chat feature and I was assisted within minutes.!0 minutes later I had my issue corrected and I was good to go. Not only are their products top notch, but their customer service is amazing as well!

I had an issue that was more related to me than the software. I was surprised to receive a Videochat request from support (Jason), as I am used to the standard support by chats or phone calls. It was such a fantastic experience; that was also attributed to Jason. Not only Jason helped me out, he was a great person to meet and talk to, but he also helped me with other non-MotionVFX matters simply because he had the right expertise and offered some insights into other issues that he picked up whilst talking. Awesome service MotionVFX, bad for the other industries that I now expect the same standard ;)

I had an issue with one of the newer plugins (mReview). There seemed to be an issue with one of the link behaviors when resizing a shape. When I adjusted the width, the outline height would change and vice versa. I contacted support, they offered a possible remedy, but it did not work. They asked for a screen recording of the issue, and within a day they resolved the issue. I own dozens of their plugins because they just work, and in this case when something was not quite right, they fixed it almost immediately. I can't say enough positive things about MotionVFX. Keep up the good work.

I've been using FCPX for a couple of years and was looking for a way to create something new, visually. I was lucky to find MotionVFX's suite of plugins which not only look great but also save filmmakers a lot of time during the edit. I spoke to one of their customer support team members, Jason, while I was in the process of placing an order for a couple of their bundles. He helped me with my question AND even jumped on a Zoom call with me to make sure everything with my order went well. While on the Zoom call he also helped me optimize some of my FCPX settings such that my libraries were not taking up so much space on my hard drive (this was something I didn't ask for but he offered to do just because he wanted to help). I can't wait to start using my new plugins. If their quality is anything like the company's customer service, it's going to be a great experience. Thanks MotionVFX and Jason!

WARNING! Some of this plugins are slow down the FCPX! And system I dont know why. Mac OS catalina mac book pro 32gb ram, 8 gb video. I deleted it, and now no have any problem! Send message to a support Immediately, but they don t want to refund, or doing something! BE CAREFUL! Now I send another letter to support if it not help Ill send that feedback everywhere! Why I need to pay for something that doesnt work good? This is a support answer - (Zbigniew Jaroszek (MotionVFX.com Help Desk)"Finally, as also mentioned earlier, we do not refund products that have already been downloaded, installed and used.")I installed it only one time and deleted, they can chek it in my account.
Motionvfx if you dont refund your products why you not have at least a trial version of this?
So that people can check what they are buying before they pay you money! Be loyal to people, or you will lose more than you gain!

I normally don't give out 5 stars but aside from the great products, the customer service and quick assistance from MotionVFX is top class.

Highly recommend

I love working with these add-ons. My problem was quickly resolved by the tech support team when I needed them. I do enjoy the frequent sales promotion to increase my plug-in library.

Following a problem with Minstaller arising from the Big Sur update to 11.4 release, I raised a ticket and within a few hours received feedback from the Support desk and a full resolution to the problem within a day.
Excellent support from a company that sells innovative products for FCPX.

First class help from Support. Totally committed to solving problem. Genuine interest in helping clients with Product, which is amazing in itself. Thanks MFX.

Great all products, exceptional quality at an affordable price.
Fast, courteous and professional technical assistance support.
I highly recommend Motionvfx products.
Ivan

So I was having trouble figuring out how to make mTracker 3d work. I sent an email asking for help and Jason contacted me from MotionVFX. Jason asked if I could hop on a zoom call and bam, he was helping me just like that. Jason spent A TON of time with me on the zoom call and helped me figure everything out. Such a killer customer service experience. MotionVFX is my go-to now for Plug-In's. THANK YOU JASON!

Just purchased my app with problems on getting minstaller to install. I wrote Motions Customer Service on Feb. 22@ 01:39. Gabriel responded at 01:47 with a solution. WHAT COMPANY DOES THAT? It took me time to clear my installer, but it worked. He again responded as if he was in my next bedroom. I'm have never had problems with MotionVFX which puts a modern-istic vib to my projects, plus it's fun to explore the droves of elements available. MotionVFX is the Tessla for my video projects.

Purchased the MKBHD plugin and had a small problem, a quick message to their chat service and Jakub was able to advise and fix the issue within seconds! 10/10 service and product, couldn't be happier.

I sent an email with my request, and within minutes I got feedback. After a few more minutes, my issue was solved - absolutely great and competent support.

I have been using MotionVFX since it started and the products and customer service has not changed, 5 stars then and now

Big thank you to Jason for helping me sort my issue and also a big shout out to a great team overall and highly recommend MotionVFX for all your plugins

They are passionate about their products and it shows, from the products they sell, right through to the tutorials to learn

Cheers, MDF

Not only their products are great, but also developers are very helpful.
One of their templates didn't work on my New M1 Max macbook pro, and they quickly created new templates just for me.

The best plugins available on the market.
Plenty of campaigns, promotions and offers facilitate the work of those who are just starting out. MAXIMUM quality.

MotionVFX is the next gen cutting edge VFX most relevant company out there, hands down!
Their vision, their ideas and their constant pursuit to provide the best service and the best products is real and its working!
If i could, i would definately work ONLY with MotionVFX assets in order to provide the best results to my clients.

In short: Fantastic customer care.

I have worked within the customer service industry most of my life and I can definately tell good experience from bad.
Jason guided me through not only the product I was interested in but also provided me with a lot of various tips & tricks that had nothing to do with the product itself but several direct tips on what I could improve or/and be inspired using inside Final Cut Pro & Motion. This is exactly what I am talking about when I say good customer service experience because these small details matters. Because when I will purchase my very first product today then I will not only buy the product but also the experience and knowledge that came with it.

I usually only leave reviews when I am either extremely dissapointed or impressed and here I have fortunately been inspired for the right reasons, because I can definately only leave positive words. Talking with Jason was like talking to distant family member that you havent seen for couple of years - It was a genuine and personal service that most importantly did not make me feel like I am being pushed through some automated customer service and solutions where you feel you just need to get pushed through to either buy the product or to stop asking questions. Ironically I started in the end to feel bad of taking Jasons time, and keep in mind that I had not purchased a product yet! This is investment - I love it!

Good job Jason, epic ;)

Thanks to Jason a Support for helping me on my issues. Very very Knowledgeable - in MotionVFX products, and operating systems. Went above and beyond for me. Greatly appreciate his help.