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MotoBuys has a rating of 2.5 stars from 264 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MotoBuys most frequently mention customer service, tracking number, and credit card problems. MotoBuys ranks 14th among ATV sites.
This company responds to reviews, but usually not within the first month
Recently purchased the TrailMaster Challenger 300 ATV from MotoBuys, and thoroughly impressed! This beast handles muddy and rough terrains effortlessly, thanks to its powerful engine and sturdy build. The customer service was top-notch, guiding through the purchase and ensuring a speedy delivery. Have taken it out on several off-road adventures, and it has performed beyond the expectations every single time. Highly recommend for any enthusiast looking for reliable and robust performance.
On June 3 my rear axle started grinding, so I called and spoke to a gentleman named Charlie. He assured me that it would be taken care of. I followed his instructions to the letter. I even sent him a video of the axle, making the noise but after 4 or 5 phone calls and emails he stopped responding to my attempts to get a hold of him. I tried other departments, but no answer. It is now July 28 and still no answer or axle. My scooter is my primary transportation to and from my stage 4 cancer appointments and the grocery store. There are times when I must ride with the axle still grinding but I know one of these days it's just going to give out and leave me stranded, even though Charlie said it would be OK to ride. I wish someone would respond to my emails and texts but it looks like on my head against the wall. I only had 8 km on my scooter when the axle started grinding. Don't expect much if you have a warranty issue. Issue resolved after calling the distributor and finding out that my axle was still sitting waiting for a shipping label from Motobuys. It turned out that guy that was handling my claim just up and quit with no notice after locking up the computers. So I wish to withdraw my complaint since it wasn't Motobuys fault that the guy chose to sabotage the computer system.
On June 3 my rear axle started grinding, so I called and spoke to a gentleman named Charlie. He assured me that it would be taken care of. I followed his instructions to the letter. I even sent him a video of the axle, making the noise but after 4 or 5 phone calls and emails he stopped responding to my attempts to get a hold of him. I tried other departments, but no answer. It is now July 28 and still no answer or axle. My scooter is my primary transportation to and from my stage 4 cancer appointments and the grocery store. There are times when I must ride with the axle still grinding but I know one of these days it's just going to give out and leave me stranded, even though Charlie said it would be OK to ride. I wish someone would respond to my emails and texts but it looks like on my head against the wall. I only had 8 km on my scooter when the axle started grinding. Don't expect much if you have a warranty issue. Issue resolved after calling the distributor and finding out that my axle was still sitting waiting for a shipping label from Motobuys. It turned out that guy that was handling my claim just up and quit with no notice after locking up the computers. So I wish to withdraw my complaint since it wasn't Motobuys fault that the guy chose to sabotage the computer system.
Recently purchased the TrailMaster Challenger 300 ATV from MotoBuys, and thoroughly impressed! This beast handles muddy and rough terrains effortlessly, thanks to its powerful engine and sturdy build. The customer service was top-notch, guiding through the purchase and ensuring a speedy delivery. Have taken it out on several off-road adventures, and it has performed beyond the expectations every single time. Highly recommend for any enthusiast looking for reliable and robust performance.
This go-kart has turned weekends into non-stop fun for the family. It's super reliable, easy to drive, and just the right size for both kids and adults. Everyone wants a turn, and it's been holding up great.
Bought the Sand Sniper for weekend adventures, and it's been a total blast. This thing is a monster in the sand—handles like a champ and the ride is smooth as butter. Can't recommend it enough if you're into off-roading!
Got this go-kart for some family fun and it's been a hit. Runs well, pretty easy to maintain, and the kids love driving it around the yard. Good stuff.
Love zipping around town on the new TaoTao Thunder. It's super stylish and gets great gas mileage. Perfect for daily commutes and quick trips. It's light, nimble, and just fun to ride.
Seriously, this UTV rocks! Took it out for some dune bashing last weekend and it handled like a dream. So much power and super comfy too. Best purchase ever.
It took 35 days to ship. Missing the battery on one bike. The other was missing so many nuts and bolts it cost me an additional $60. Also no brake fluid in one bike.
The bikes run good, just buy them from another place.
This ATV is just awesome. Bought it for some off-road adventures and it hasn't disappointed. Powerful, sturdy, and handles mud like a pro.
This mini bike is legit! It's built solid and rides smooth. Took it camping last month, and it was hitting those trails like a champ.
This scooter is the new favorite way to zip around town. It's fast enough for the needs, super economical on fuel, and looks pretty slick too.
This scooter packs a punch for its size. It's been perfect for getting to work and back, and it's fun to ride on the weekends too.
Got this dirt bike a few weeks back and man, it's awesome! Rides smooth, starts up quick every time, and just tears up the tracks. Totally worth it.
This little dirt bike is a beast! Perfect for beginners and small enough for son to handle easily. Starts great and rides like a dream.
This scooter is perfect for daily commutes. It's lightweight, easy to maneuver, and the fuel efficiency is amazing. Highly recommend for city dwellers.
Was surprised by how much I like this scooter. It's quick, looks cool, and has been totally reliable for the daily commutes. Impressed!
This scooter has been a great addition for running local errands. It's got good power, comfortable seating, and is excellent value for money.
This dirt bike has impressed with its capabilities and smooth handling. It's perfect for those getting into motocross or upgrading from smaller bikes.
Expected more from this electric scooter. Battery life is shorter than advertised and overall power is lacking. It's okay for very short trips but not suitable for anything more.
Bought this for the kiddo's birthday and can't get him off it. He absolutely loves it and it seems very safe and sturdy. Big thumbs up!
The Warrior 1000 is everything wanted in a UTV and more. It's rugged, handles all types of terrain beautifully, and has plenty of power. A fantastic investment for any outdoor enthusiast.
Bought this for teenage son and it's been nothing but reliable. Good power, decent build quality, and hasn't given us any trouble so far. Great value for the price.
Purchased this go-kart for family fun, but it's been somewhat of a letdown. Had to make several adjustments and repairs too soon. Fun when it works, but it's a bit high maintenance.
It's an interesting ride with the three-wheel setup, but performance-wise, it's just okay. Suitable for short, leisurely rides around the neighborhood.
This ATV does the job, but it's not as powerful as hoped. Good for light trail riding, but struggles with steeper hills and rough terrain.
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Motobuys.com is the nation's premier powersports dealership specializing in ATVs, Dirt Bikes, Mopeds, Scooters, Go Karts and Accessories.
We deeply regret the lack of communication and the delay in resolving your issue. The information you provided about your interaction with Charlie and the circumstances surrounding his departure is very concerning, and we are taking steps to ensure that this does not happen again.
I'm glad to hear that the issue has now been resolved after contacting the distributor, and I appreciate your understanding that this was an unfortunate situation beyond our immediate control. However, we recognize that this experience was far from ideal and are committed to making things right.
Please know that we are here to support you and ensure your scooter is in the best condition possible. If you experience any further issues or need additional assistance, don't hesitate to reach out to me directly at (877) 667-6289. We want to make sure you receive the service and attention you deserve.