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MotoBuys has a rating of 2.5 stars from 264 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MotoBuys most frequently mention customer service, tracking number, and credit card problems. MotoBuys ranks 14th among ATV sites.
This company responds to reviews, but usually not within the first month
Recently purchased the TrailMaster Challenger 300 ATV from MotoBuys, and thoroughly impressed! This beast handles muddy and rough terrains effortlessly, thanks to its powerful engine and sturdy build. The customer service was top-notch, guiding through the purchase and ensuring a speedy delivery. Have taken it out on several off-road adventures, and it has performed beyond the expectations every single time. Highly recommend for any enthusiast looking for reliable and robust performance.
On June 3 my rear axle started grinding, so I called and spoke to a gentleman named Charlie. He assured me that it would be taken care of. I followed his instructions to the letter. I even sent him a video of the axle, making the noise but after 4 or 5 phone calls and emails he stopped responding to my attempts to get a hold of him. I tried other departments, but no answer. It is now July 28 and still no answer or axle. My scooter is my primary transportation to and from my stage 4 cancer appointments and the grocery store. There are times when I must ride with the axle still grinding but I know one of these days it's just going to give out and leave me stranded, even though Charlie said it would be OK to ride. I wish someone would respond to my emails and texts but it looks like on my head against the wall. I only had 8 km on my scooter when the axle started grinding. Don't expect much if you have a warranty issue. Issue resolved after calling the distributor and finding out that my axle was still sitting waiting for a shipping label from Motobuys. It turned out that guy that was handling my claim just up and quit with no notice after locking up the computers. So I wish to withdraw my complaint since it wasn't Motobuys fault that the guy chose to sabotage the computer system.
The Monster 821 is visually stunning and packs a punch, but it's also been a headache with maintenance issues more frequent than I'd like.
DO NOT purchase anything as a Christmas gift or birthday gift from this company. Received a go kart that had a bad carburetor that was supposed to be a Christmas present for my six year old. Submitted request to tech support on Dec 17. Scheduled a consultation for Dec 21 and no one called me. Called several times, left voicemails and sent emails. No one called back until January 5. Needless to say I am not happy with my experience. No one offered any help to resolve this problem in time for Christmas. Received a carburetor from them on Jan 12. The only solution they offered was sending a new carburetor, no care or concern with my kid not getting what they wanted for Christmas. Will never buy from here again.
Products used:
Go kart
After 3 attempts I have not received warranty parts for our go cart. Boys haven't ridden for months and summer is going to be over soon
Seems to be a helpless situation.
Products used:
XRX go chart
Purchased a bike with electric start- they sent me a bike that still had gas in it. Would not start. A week later tech support confirmed I was sent the wrong bike. They offered me 100.00 to keep a bike that didn't work and wasn't what I ordered. Took several calls to reach someone. They offered an exchange. After picking the exchange bike I was told they couldn't do that. Then they told me the bike they advertised as electric start did not have electric start it was a mistake online (which is still listed)
They refused the exchange said I had to return but didn't promise a full refund. Here is where they get tricky. Their return policy has so many loopholes to keep them from paying you a full refund.
They offered me 300 to keep the bike that didn't work (I accepted but never received it)
Contacted the BBB and Texas state atty general. Still no refund:
They claimed I yelled at them. No I didn't yell. I was assertive due to them dropping the ball and trying to weasel out of taking responsibility for their mistakes. Not one apology. Nothing.
They treated me like dirt because I'm female then tried to gaslight me into this being my fault somehow.
Had to take bike to a mechanic, bad carb and they didn't assemble the brakes properly:
Buyer beware
Tip for consumers:
The refund policy has so many loopholes to keep them from paying for absolutely anything that it’s not even worth trying to do a return.
This go-kart is incredibly durable and provides endless fun for the whole family. It handles well and is easy to maintain.
This UTV is a powerhouse. Took it out on some rough trails and it performed beyond the expectations. It's sturdy and very responsive. Highly recommend for off-road enthusiasts.
Bought this for the kids and they absolutely love it. It's safe, easy to operate, and durable enough to handle enthusiastic young drivers. Great for introducing kids to go-karting.
Bought this go-kart for weekend fun, and it hasn't disappointed. Easy to handle and the kids can't get enough of it. Great buy!
Purchased this ATV for children, and it's been perfect. Safe, durable, and the right amount of power for young riders. They love it!
This dirt bike is great for beginners like me. It's forgiving and easy to control, making it a fantastic learning tool.
Bought the Apollo RFZ X18 for son and it's been fantastic. The bike is robust, the performance is solid, and it was easy to set up.
Took the Sniper T350 out for a spin in the desert and it performed beautifully. Great suspension, comfortable ride, and the build quality is solid.
Classic look with modern performance. The Bonneville T120 has been fantastic for daily commutes and weekend rides alike. Very satisfied with the purchase.
This bike is a steal for the price! Surprisingly powerful and handles well on tough terrain. Absolutely thrilled with its performance!
The MSU-500 has been incredible for farm work and recreational rides. Very sturdy and reliable, and the customer service was top-notch.
Decent entry-level bike, but it lacks the power and finesse of higher-end models. Suitable for city rides but struggles on highways.
Coolster 150cc 4 wheeler delivered pretty fast. From day 1 the push button start never worked. So I would kick start it. Now that is seized up and won't work. I have rode it less then 10 times. You get what you pay for. Now it just takes up space in the garage.
Hello,
I’m sorry to hear about your disappointment with us, and we would like to personally assist you with making things right.
Let’s get on a call and address this ASAP, we value your business. Please contact us at (877) 667-6289 or tech-support@motobuys.com when convenient.
After purchasing a dirt bike, Needed some post-purchase support for maintenance questions. The MotoBuys team was excellent in providing detailed and helpful responses. Additionally, the bike was delivered on time as promised, which was greatly appreciated
Found the response time from MotoBuys' customer service to be slower than would have liked when had questions about the order. However, the delivery of scooter was surprisingly quick. It seems there's a bit of inconsistency in their service levels.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Loving this scooter! It's compact, makes navigating city streets a breeze, and the gas mileage is fantastic. Perfect for urban commuting.
Kids had a blast with this scooter for the first few weeks, but the battery has deteriorated quicker than expected. Fun while it lasted.
The service at MotoBuys was satisfactory, with the staff being reasonably helpful. However, the shipping of scooter was delayed, which was a bit frustrating. While the product is great, the overall experience was dampened by the wait.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
This bike has been nothing short of impressive. From the iconic sound to the smooth riding experience, it's been a joy to own.
Recently purchased a Massimo MB200 Mini Bike, and overall, satisfied with the purchase. The bike runs smoothly and is quite durable. However, the packaging during shipping could be improved. There were a few minor scratches when it arrived, presumably due to handling during transit. Customer service was understanding and offered a small compensation for the inconvenience. Despite this, happy with the bike's performance
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Had an issue with a missing part in dirt bike order. Contacted MotoBuys, and their response was swift and efficient. The missing part was shipped immediately, and received it within a couple of days. Impressed with how they handled the situation, turning a potential negative experience into a positive one
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Gain trust and grow your business with customer reviews.
Motobuys.com is the nation's premier powersports dealership specializing in ATVs, Dirt Bikes, Mopeds, Scooters, Go Karts and Accessories.
Thank you for sharing your experience with us. We are sincerely sorry for the inconvenience and disappointment you and your child experienced with the go-kart purchase, especially during the holiday season.
We understand how frustrating it must have been to deal with a faulty carburetor, and we deeply regret that our response time was not up to the standard you expected or deserved. The delay in resolving the issue and the impact it had on your child’s Christmas is something we never want our customers to go through.
While we were able to send a replacement carburetor, we recognize that this did not fully address the timing and emotional impact of the situation. Your feedback highlights an important area where we need to improve, and we want to assure you that we are taking steps to prevent this from happening in the future.
We appreciate your feedback and hope that you will consider giving us another chance in the future.