MotoBuys has a rating of 2.5 stars from 264 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MotoBuys most frequently mention customer service, tracking number, and credit card problems. MotoBuys ranks 14th among ATV sites.
This company responds to reviews, but usually not within the first month
Recently purchased the TrailMaster Challenger 300 ATV from MotoBuys, and thoroughly impressed! This beast handles muddy and rough terrains effortlessly, thanks to its powerful engine and sturdy build. The customer service was top-notch, guiding through the purchase and ensuring a speedy delivery. Have taken it out on several off-road adventures, and it has performed beyond the expectations every single time. Highly recommend for any enthusiast looking for reliable and robust performance.
On June 3 my rear axle started grinding, so I called and spoke to a gentleman named Charlie. He assured me that it would be taken care of. I followed his instructions to the letter. I even sent him a video of the axle, making the noise but after 4 or 5 phone calls and emails he stopped responding to my attempts to get a hold of him. I tried other departments, but no answer. It is now July 28 and still no answer or axle. My scooter is my primary transportation to and from my stage 4 cancer appointments and the grocery store. There are times when I must ride with the axle still grinding but I know one of these days it's just going to give out and leave me stranded, even though Charlie said it would be OK to ride. I wish someone would respond to my emails and texts but it looks like on my head against the wall. I only had 8 km on my scooter when the axle started grinding. Don't expect much if you have a warranty issue. Issue resolved after calling the distributor and finding out that my axle was still sitting waiting for a shipping label from Motobuys. It turned out that guy that was handling my claim just up and quit with no notice after locking up the computers. So I wish to withdraw my complaint since it wasn't Motobuys fault that the guy chose to sabotage the computer system.
Purchasing the Ice Bear Maddog Scooter was an overall enjoyable experience. The scooter is fun to ride and turns heads wherever have to go. However, found the accessories and spare parts to be quite overpriced. While the scooter itself was a good deal, buying additional accessories significantly increased the overall cost. Wish MotoBuys would offer more competitive pricing on these items. Despite this, the scooter has been reliable and a joy to ride around town.
The service received from MotoBuys exceeded expectations. They were not only helpful in assisting with the purchase decision but also ensured that the shipping was expedited to meet the tight schedule. The product arrived just in time and in perfect condition.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
The customer support at MotoBuys was fantastic when had inquiries about the trike's specifications. They were knowledgeable and patient. However, the shipping time was average, neither particularly fast nor slow. The product arrived in good condition, matching the expectations.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Was pleasantly surprised by the exceptional customer service at MotoBuys. From the moment placed the order for a new ATV, the team was attentive and informative. They answered all the questions promptly and kept updated on the shipping status. The ATV arrived earlier than expected and in perfect condition. It's refreshing to see a company that prioritizes customer satisfaction so highly.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Was a bit skeptical at first but this scooter has exceeded all the expectations. Long battery life, sturdy build, and super convenient.
Bought the Apollo DB-X18 125cc Dirt Bike for my daughter. While the bike is decent for its price, expected more features, especially in terms of safety and control. It's a suitable bike for beginners, but advanced riders might find it lacking. The delivery was on time, and the assembly process was not too complicated. It's a good starter bike, but for more serious off-roading, one might need to look at higher-end models.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Impressed with the selection of trikes at MotoBuys. The one purchased is top-notch in quality. The website was easy to navigate, but wish that they had more color options. Overall, a great shopping experience.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
The service from MotoBuys was good – the staff was helpful and answered the queries. However, the delivery process could be improved. The package arrived a bit later than expected, and the tracking information was not very accurate.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Thoroughly impressed with the level of service provided by MotoBuys. The team was proactive in communicating about ATV order and ensured that it was delivered on time. The whole process was seamless and hassle-free.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
The TaoTao Quantum 150 Scooter is a reliable and efficient choice for city commuting. Have been using it for a few months now, and it's been performing well without any major issues. The only concern was with the customer service response time. When had a query about the warranty, it took longer than expected to get a response. Nonetheless, the scooter itself is a great purchase, offering good value for its price.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Bought the Ice Bear Q6 Trike for city commuting. The price was very competitive, offering good value for money. However, the assembly process was more challenging than anticipated. Some parts were not clearly labeled, and the instructions could be improved. Once assembled, the trike performed well, offering a smooth and comfortable ride. Customer service was responsive when reached out for assistance, which was appreciated. Overall, a decent purchase, but be prepared for some assembly hurdles.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
I recently purchased the RPS Hawk 250 Dirt Bike from MotoBuys, and it's been an incredible experience. The bike's performance off-road is exceptional – it handles muddy trails and steep inclines with ease. I was particularly impressed with the build quality and the powerful engine. The customer service team was also very helpful, answering all my questions before the purchase. The bike arrived well-packaged and earlier than expected. It's an excellent choice for anyone looking for a reliable and exciting off-road experience.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
While the shipping for scooter took longer than anticipated, the wait was worth it. The scooter is exactly as described and performs beautifully. Appreciated the communication from MotoBuys' customer service regarding the delay. They were apologetic and ensured that was kept in the loop.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing. At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.
Tip for consumers:
They do not honor warranty.
Products used:
Trailmaster moped Milano
Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
Let’s get on a call and address this ASAP, we value your business. Please contact our Tech Support at (214) 560-6125 when convenient.
The dirt bike I ordered for my son is decent, but I had some issues with the assembly instructions. It's a good bike for beginners, but the service could be more responsive.
Hello,
Thank you for the review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist
The TaoTao Thunder 50 Scooter from MotoBuys is a fantastic city ride. It's stylish, efficient, and remarkably easy to handle. What impressed me most was the after-sales service. After receiving the scooter, I had a few queries regarding maintenance, and their team was incredibly informative and patient, providing detailed guidance. The scooter's fuel efficiency is a big plus, and it's perfect for daily commutes. The only downside was a slight delay in shipping, but it was worth the wait.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
The scooter ordered is exactly what I wanted. However, the wait time for delivery was longer than anticipated. Good product, but need faster shipping.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Ordered the Trailmaster MB200 Mini Bike for son's birthday. The bike itself is fantastic – sturdy build, excellent performance, and exactly as advertised. However, the delivery time was longer than stated. The customer service team was apologetic and kept updated throughout the process, which was appreciated. Once it arrived, the setup was straightforward, and son has been enjoying it immensely. Just be aware of potential delays in shipping.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
The RPS ATV125 was the choice for a high-performance ATV, and it mostly lived up to expectations. The engine power and suspension are top-notch, making for an exhilarating ride. Did encounter a minor issue with the brake adjustment, but the customer support team at MotoBuys was quick to assist. They provided detailed instructions and even followed up to ensure everything was resolved. The ATV's performance is outstanding, but hope they improve their quality checks to prevent such issues.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
Bought a Trailmaster ATV from MotoBuys and it's been great! Smooth ride and solid build. Customer service was helpful, but the shipping took a bit longer than expected. Overall, a good buy!
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Motobuys was so pleasant to work with. I purchased a trike from them and received shipment as described. Their customer service is very responsive and eagerly willing to help assist you. I would rate them 5 stars but im eaiting to schedule a phone call with their trch support. If tech support is anything like the sale and customer service i will be changing it to 6 stars if i could.
Products used:
Icebear trike 150cc
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
Every know and then your going to run in to a problem with ordering online. Take to them how you want to be talked to. Give them time your not there only customer. Give peace a chance don't go 0 to 100 on the phone not everyone hears what your thinking and no one can read your mind.
Tip for consumers:
Don’t be discourage by angry people that don’t know how to resolve problems and just blast bad reviews
Products used:
Scooters and motorcycles
Love the scooter I got from this site! It's rides perfectly and is so stylish! Their price was unbeatable, and the delivery was faster than expected. Highly recommend this site. Thanks!
Products used:
Scooter.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Bought a bike and quickly realized the quality was really bad. Clutch lever snapped when being used. The metal is soft. Then asked for parts. Been waiting 7 mo the for a crank case! They have stolen our money!
I purchased a mini bike from motobuys and had an excellent experience all the way through. Customer service was fast to call and answer questions and keep my updated on when my item would be available in stock. The item arrived in perfect condition and delivery was exactly as they described before hand. I will purchase from them in the future and highly recommend Motobuys to anyone shopping for recreational vehicles.
Motobuys.com is the nation's premier powersports dealership specializing in ATVs, Dirt Bikes, Mopeds, Scooters, Go Karts and Accessories.
Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
Let’s get on a call and address this ASAP, we value your business. Please contact us at (877) 667-6289 when convenient.