• MotoBuys

MotoBuys

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Overview

MotoBuys has a rating of 2.5 stars from 264 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MotoBuys most frequently mention customer service, tracking number, and credit card problems. MotoBuys ranks 14th among ATV sites.

  • Service
    83
  • Value
    73
  • Shipping
    79
  • Returns
    52
  • Quality
    74

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 73.8%
Positive
62
Neutral
12
Negative
10
108
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How would you rate MotoBuys?
Top Positive Review

“Unbeatable Performance in Rough Terrain!”

Victor W.
6/17/24

Recently purchased the TrailMaster Challenger 300 ATV from MotoBuys, and thoroughly impressed! This beast handles muddy and rough terrains effortlessly, thanks to its powerful engine and sturdy build. The customer service was top-notch, guiding through the purchase and ensuring a speedy delivery. Have taken it out on several off-road adventures, and it has performed beyond the expectations every single time. Highly recommend for any enthusiast looking for reliable and robust performance.

Top Critical Review

“Won't send me my axle which is under warranty”

Dirk S.
7/28/24

On June 3 my rear axle started grinding, so I called and spoke to a gentleman named Charlie. He assured me that it would be taken care of. I followed his instructions to the letter. I even sent him a video of the axle, making the noise but after 4 or 5 phone calls and emails he stopped responding to my attempts to get a hold of him. I tried other departments, but no answer. It is now July 28 and still no answer or axle. My scooter is my primary transportation to and from my stage 4 cancer appointments and the grocery store. There are times when I must ride with the axle still grinding but I know one of these days it's just going to give out and leave me stranded, even though Charlie said it would be OK to ride. I wish someone would respond to my emails and texts but it looks like on my head against the wall. I only had 8 km on my scooter when the axle started grinding. Don't expect much if you have a warranty issue. Issue resolved after calling the distributor and finding out that my axle was still sitting waiting for a shipping label from Motobuys. It turned out that guy that was handling my claim just up and quit with no notice after locking up the computers. So I wish to withdraw my complaint since it wasn't Motobuys fault that the guy chose to sabotage the computer system.

Reviews (264)

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customer service (79)
Thumbnail of user williamo1255
Pakistan
1 review
0 helpful votes
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February 23rd, 2024

Purchasing the Ice Bear Maddog Scooter was an overall enjoyable experience. The scooter is fun to ride and turns heads wherever have to go. However, found the accessories and spare parts to be quite overpriced. While the scooter itself was a good deal, buying additional accessories significantly increased the overall cost. Wish MotoBuys would offer more competitive pricing on these items. Despite this, the scooter has been reliable and a joy to ride around town.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.

Let’s get on a call and address this ASAP, we value your business. Please contact us at (877) 667-6289 when convenient.

Thumbnail of user oakleyr9
Pakistan
1 review
0 helpful votes
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February 19th, 2024

The service received from MotoBuys exceeded expectations. They were not only helpful in assisting with the purchase decision but also ensured that the shipping was expedited to meet the tight schedule. The product arrived just in time and in perfect condition.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user colinw256
Pakistan
1 review
0 helpful votes
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February 13th, 2024

The customer support at MotoBuys was fantastic when had inquiries about the trike's specifications. They were knowledgeable and patient. However, the shipping time was average, neither particularly fast nor slow. The product arrived in good condition, matching the expectations.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user coltenr4
Pakistan
1 review
1 helpful vote
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February 20th, 2024

Was pleasantly surprised by the exceptional customer service at MotoBuys. From the moment placed the order for a new ATV, the team was attentive and informative. They answered all the questions promptly and kept updated on the shipping status. The ATV arrived earlier than expected and in perfect condition. It's refreshing to see a company that prioritizes customer satisfaction so highly.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user winstonc98
New York
1 review
0 helpful votes
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April 17th, 2024

Was a bit skeptical at first but this scooter has exceeded all the expectations. Long battery life, sturdy build, and super convenient.

Service
Value
Shipping
Returns
Quality
Thumbnail of user spencere56
New York
1 review
0 helpful votes
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March 2nd, 2024

Bought the Apollo DB-X18 125cc Dirt Bike for my daughter. While the bike is decent for its price, expected more features, especially in terms of safety and control. It's a suitable bike for beginners, but advanced riders might find it lacking. The delivery was on time, and the assembly process was not too complicated. It's a good starter bike, but for more serious off-roading, one might need to look at higher-end models.

Service
Shipping
Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user blakec201
Pakistan
1 review
0 helpful votes
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February 4th, 2024

Impressed with the selection of trikes at MotoBuys. The one purchased is top-notch in quality. The website was easy to navigate, but wish that they had more color options. Overall, a great shopping experience.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user vanceg40
Pakistan
1 review
0 helpful votes
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February 15th, 2024

The service from MotoBuys was good – the staff was helpful and answered the queries. However, the delivery process could be improved. The package arrived a bit later than expected, and the tracking information was not very accurate.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user terrellk28
Pakistan
1 review
0 helpful votes
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February 7th, 2024

Thoroughly impressed with the level of service provided by MotoBuys. The team was proactive in communicating about ATV order and ensured that it was delivered on time. The whole process was seamless and hassle-free.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user scottw2531
Pakistan
1 review
0 helpful votes
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February 5th, 2024

The TaoTao Quantum 150 Scooter is a reliable and efficient choice for city commuting. Have been using it for a few months now, and it's been performing well without any major issues. The only concern was with the customer service response time. When had a query about the warranty, it took longer than expected to get a response. Nonetheless, the scooter itself is a great purchase, offering good value for its price.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user mikek1991
Pakistan
1 review
0 helpful votes
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January 22nd, 2024

Bought the Ice Bear Q6 Trike for city commuting. The price was very competitive, offering good value for money. However, the assembly process was more challenging than anticipated. Some parts were not clearly labeled, and the instructions could be improved. Once assembled, the trike performed well, offering a smooth and comfortable ride. Customer service was responsive when reached out for assistance, which was appreciated. Overall, a decent purchase, but be prepared for some assembly hurdles.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user joem3317
Montana
1 review
0 helpful votes
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January 20th, 2024

I recently purchased the RPS Hawk 250 Dirt Bike from MotoBuys, and it's been an incredible experience. The bike's performance off-road is exceptional – it handles muddy trails and steep inclines with ease. I was particularly impressed with the build quality and the powerful engine. The customer service team was also very helpful, answering all my questions before the purchase. The bike arrived well-packaged and earlier than expected. It's an excellent choice for anyone looking for a reliable and exciting off-road experience.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user lukey46
Pakistan
1 review
0 helpful votes
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January 31st, 2024

While the shipping for scooter took longer than anticipated, the wait was worth it. The scooter is exactly as described and performs beautifully. Appreciated the communication from MotoBuys' customer service regarding the delay. They were apologetic and ensured that was kept in the loop.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user tashuah
Pennsylvania
2 reviews
0 helpful votes
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February 4th, 2024
Verified purchase

Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing. At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.

Tip for consumers:
They do not honor warranty.

Products used:
Trailmaster moped Milano

Service
Value
Shipping
Returns
Quality
Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.

Let’s get on a call and address this ASAP, we value your business. Please contact our Tech Support at (214) 560-6125 when convenient.

Thumbnail of user spencerp105
Romania
1 review
0 helpful votes
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March 10th, 2024

The dirt bike I ordered for my son is decent, but I had some issues with the assembly instructions. It's a good bike for beginners, but the service could be more responsive.

Returns
Quality
Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist

Thumbnail of user benjaminp545
Texas
1 review
0 helpful votes
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January 18th, 2024

The TaoTao Thunder 50 Scooter from MotoBuys is a fantastic city ride. It's stylish, efficient, and remarkably easy to handle. What impressed me most was the after-sales service. After receiving the scooter, I had a few queries regarding maintenance, and their team was incredibly informative and patient, providing detailed guidance. The scooter's fuel efficiency is a big plus, and it's perfect for daily commutes. The only downside was a slight delay in shipping, but it was worth the wait.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user louiet38
Pakistan
1 review
0 helpful votes
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February 17th, 2024

The scooter ordered is exactly what I wanted. However, the wait time for delivery was longer than anticipated. Good product, but need faster shipping.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user broganr1
Pakistan
1 review
0 helpful votes
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January 21st, 2024

Ordered the Trailmaster MB200 Mini Bike for son's birthday. The bike itself is fantastic – sturdy build, excellent performance, and exactly as advertised. However, the delivery time was longer than stated. The customer service team was apologetic and kept updated throughout the process, which was appreciated. Once it arrived, the setup was straightforward, and son has been enjoying it immensely. Just be aware of potential delays in shipping.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user taylorh535
Pakistan
1 review
1 helpful vote
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January 23rd, 2024

The RPS ATV125 was the choice for a high-performance ATV, and it mostly lived up to expectations. The engine power and suspension are top-notch, making for an exhilarating ride. Did encounter a minor issue with the brake adjustment, but the customer support team at MotoBuys was quick to assist. They provided detailed instructions and even followed up to ensure everything was resolved. The ATV's performance is outstanding, but hope they improve their quality checks to prevent such issues.

Service
Value
Shipping
Returns
Quality
Thumbnail of user customers139
Customer S. – MotoBuys Rep

Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user tommys382
Pakistan
1 review
0 helpful votes
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February 22nd, 2024

Bought a Trailmaster ATV from MotoBuys and it's been great! Smooth ride and solid build. Customer service was helpful, but the shipping took a bit longer than expected. Overall, a good buy!

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user vernons148
Florida
1 review
0 helpful votes
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January 27th, 2024

Motobuys was so pleasant to work with. I purchased a trike from them and received shipment as described. Their customer service is very responsive and eagerly willing to help assist you. I would rate them 5 stars but im eaiting to schedule a phone call with their trch support. If tech support is anything like the sale and customer service i will be changing it to 6 stars if i could.

Products used:
Icebear trike 150cc

Service
Value
Shipping
Quality
Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user thomasr1852
Pennsylvania
2 reviews
0 helpful votes
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August 13th, 2022

Every know and then your going to run in to a problem with ordering online. Take to them how you want to be talked to. Give them time your not there only customer. Give peace a chance don't go 0 to 100 on the phone not everyone hears what your thinking and no one can read your mind.

Tip for consumers:
Don’t be discourage by angry people that don’t know how to resolve problems and just blast bad reviews

Products used:
Scooters and motorcycles

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicoleh1864
Pakistan
2 reviews
0 helpful votes
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February 28th, 2024

Love the scooter I got from this site! It's rides perfectly and is so stylish! Their price was unbeatable, and the delivery was faster than expected. Highly recommend this site. Thanks!

Products used:
Scooter.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user keithp557
Florida
1 review
3 helpful votes
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June 20th, 2022
Verified purchase

Bought a bike and quickly realized the quality was really bad. Clutch lever snapped when being used. The metal is soft. Then asked for parts. Been waiting 7 mo the for a crank case! They have stolen our money!

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregoryt203
New Hampshire
1 review
0 helpful votes
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April 30th, 2021

I purchased a mini bike from motobuys and had an excellent experience all the way through. Customer service was fast to call and answer questions and keep my updated on when my item would be available in stock. The item arrived in perfect condition and delivery was exactly as they described before hand. I will purchase from them in the future and highly recommend Motobuys to anyone shopping for recreational vehicles.

Service
Value
Shipping
Quality

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From the business

Motobuys.com is the nation's premier powersports dealership specializing in ATVs, Dirt Bikes, Mopeds, Scooters, Go Karts and Accessories.

Company Representative

Thumbnail of user customers139
Customer S.
Usually responds not within the first month

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