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MotoBuys has a rating of 2.5 stars from 264 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MotoBuys most frequently mention customer service, tracking number, and credit card problems. MotoBuys ranks 14th among ATV sites.
This company responds to reviews, but usually not within the first month
Recently purchased the TrailMaster Challenger 300 ATV from MotoBuys, and thoroughly impressed! This beast handles muddy and rough terrains effortlessly, thanks to its powerful engine and sturdy build. The customer service was top-notch, guiding through the purchase and ensuring a speedy delivery. Have taken it out on several off-road adventures, and it has performed beyond the expectations every single time. Highly recommend for any enthusiast looking for reliable and robust performance.
On June 3 my rear axle started grinding, so I called and spoke to a gentleman named Charlie. He assured me that it would be taken care of. I followed his instructions to the letter. I even sent him a video of the axle, making the noise but after 4 or 5 phone calls and emails he stopped responding to my attempts to get a hold of him. I tried other departments, but no answer. It is now July 28 and still no answer or axle. My scooter is my primary transportation to and from my stage 4 cancer appointments and the grocery store. There are times when I must ride with the axle still grinding but I know one of these days it's just going to give out and leave me stranded, even though Charlie said it would be OK to ride. I wish someone would respond to my emails and texts but it looks like on my head against the wall. I only had 8 km on my scooter when the axle started grinding. Don't expect much if you have a warranty issue. Issue resolved after calling the distributor and finding out that my axle was still sitting waiting for a shipping label from Motobuys. It turned out that guy that was handling my claim just up and quit with no notice after locking up the computers. So I wish to withdraw my complaint since it wasn't Motobuys fault that the guy chose to sabotage the computer system.
I spent $3,000 on a gocart/utv in March 2015. The unit was delivered and has been in the shop twice since then for loss of power and other issues. When I called the company they told me I was lying and I had buyers remorse. I asked for a refund four times and they still have not made it right. They do not stand behind their products and are the WORST company I have ever dealt with. Honestly, I think they're crooks out to steal from hard working people.
I ordered a 110 kids Atv on 6/6/15. I ordered from them because their website said they carry all spare parts for the products they sell. They also said average time to ship is 5-7 working days. AH! I'm still waiting for my kids Atv! It's been 16 working days now. They don't give me a straight answer only that 5-7 days is the average. They don't seem to give a $#*!. I will never order anything from them again and will tell everyone I know how much they suck. And the one who really gets screwed is my son.
My parent's purchased an almost $5,000.00 go kart for our children for Christmas. It was delivered 2 days before Christmas. LOOK AT HOW IT ARRIVED! My mom called and spoke with a man who said he was disgusted and would "make it right". He offered to come and pick it back up. She spent HOURS scrubbing it to make it somewhat presentable as a Christmas morning surprise. What my parent's couldn't get is all underneath which will eventually turn to rust. Who knows what else is/would corrode. Well they came to pick it up with promises of sending a new one. Because she scrubbed it for our kids they have deemed this in good condition and want 900 to send it back or be heavily penalized for restocking. She just received the attached email. ARE YOU KIDDING ME? And they won't return phone calls or answer the phone. UNBELIEVABLE. Do not deal with this company. I will help my parents go above and beyond legal action and cost of cart.
Tip for consumers:
If you look at all the other reviews you will see ours agrees with most. Worst costumer service on the planet. I could never deliver a product in that condition and feel good about it.
From what I see here this place has got a lot better. I called customer service to check on the status of my order the guy was polite and honest about where my bike was and when I'd see it. The only reason I'm giving 4 stars and not 5 is because it looks like my bike was out of stock and I wasn't notified. Which I understand stuff happens and the world's not perfect and they probably just forgot. My bike was a good price comparable to other similar sites.
I as well purchased a 50cc bike that came broken. They did replace the parts but trying to replace parts that came broken caused additional damage. I little fix turned into new issues. But the crank just busted trying to start the thing and I believe these are not built to last longer than 3 months. Just buy the Honda or real bike and sell it for what you paid is the wiser investment. Wont do that again.
Company is a rip off I myself ordered 3 bikes from them two work the other doesn't now they're not even answering the phone to make this right I think they knowingly sent me a bad bike
Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
Let’s get on a call and address this ASAP, we value your business. Please contact our Tech Support at (214) 560-6125 when convenient
Building Confidence in the Company. I ordered a cool scooter and needed a replacement part. Company got back to me in 48 hours and said they would cover cost for the part. Shipping went well, Scooter is Cool and Arrived on time, Customer Service is Solid and the Payment plan is very attractive...
Bottom line: I am impressed that even though the plastic piece, I needed was not covered under the warranty... The fact that the company said they would cover cost and shipping for the piece gives me great confidence in them...
Despite some bad reviews - that made me cautious, I would say I had a Very Strong Experience.
First we couldn't track it because it went thru a different carrier than what they said. Once we got it the CDI was bad in it. Submitted their replacement part form. Called 2 days later to get tracking info and the part was never ordered. On 3/27/15 I requested a certificate of origination and bill of sale because I have to have that to register it. They tell me it will take 10 days and I should have it. 19 days later I still don't have it so I call them. The guy tells me it just got there today. I tell him this is the worst buying experience I have every had because my son still can't ride his 4 wheeler and his response was " you could quit whining about it over the phone and give me your address so I can send it out!" how rude can you be to customers, considering I have 3 more I need to purchase. You couldn't pay me to do business with them again
I am very displeased with the service from moto buys, they are quick to take your money but no so quick to help you when they sell you a defective go cart... it is impossible to get a live person or get them to call you back when you have an issue
After a month of not being able to use the vehicle I took it to a mechanic and paid out of pocket to have the problems diagnosed. It is running now but through no fault of MotoBuys. All I got from them were lies and accusations that the problems were my fault. Don't buy from them unless you are a dealer with a fully equipped shop and a qualified mechanic.
Update, Requested MSO in August. Contacted them and they say it was mailed regular mail with no tracking or receipt. I never got it.
Update #2, Contacted them to get a duplicate MSO. Said it would take two weeks. It's been three weeks and still nothing. Just another lie.
Update #3; although it is not their fault directly, a couple of months after my purchase they dropped the price by almost $1,000. I was stupid to buy from them.
Would not recommend, product is fine but people are very difficult to do simple business. I needed a front spindle for an ATV that purchase less than 30 days ago. Wasn't asking for anything other than I need to order a spindle.
Tip for consumers:
No after sale service
This company is horrible. Please do not buy from them. They charged my card for $699 and have yet to ship my go-cart. It has been two weeks. Now they aren't even answering the phone. It is 9 days before Christmas and I am sure that my son will not be getting his wish for Christmas. Please stay away from this company
I called asked if they could send my scooter to a local shop has 1 mile on it junk they said they they don't pay for labor and i am stuck with it i am not paying affirm 1 more dime telling them to come get it
John
DO NOT BUY FROM Motobuys! Consider yourself lucky to be reading this review. I wish I had known before we bought our Mini-Jeep but I did not read the reviews. Look at the number of negative reviews and learn. Most everyone has had similar issues to what we experienced.
The product was defective and would not start. I called and called and they never answer the phone. Eventually I tried a "technical support" appointment, which consists of a phone call to help YOU fix the problem.
I just wanted to send it to them and have them fix their defective product, but no, that's not possible. You are on your own. Yes, they sent some parts (new carburetor) but it was different from the original and did not fit.
I asked "can I not just send it to you for repair, I'll pay shipping both ways, just fix the damn thing" but no. They told me to take it to a mechanic. Well, what the hell is a mechanic gonna do with carburetor that doesn't fit?
I scheduled a second technical service appointment but this time they didn't even call. (It takes weeks to get an appointment.) This even after I confirmed the time and phone number for them to reach me.
So, consider yourself lucky if you're reading this before purchasing from MotoBuys. They will not help you if your product doesn't work. RUN AWAY!
Tip for consumers:
MotoBuys has terrible customer service and if your product is defective you will have to fix it yourself.
Products used:
Mini-Jeep
Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
Let’s get on a call and address this ASAP, we value your business. Please contact me at customercare@motobuys.com so I may assist.
Sincerely,
Carlos
Customer Service Manager
customercare@motobuys.com
PO Box 551569
Dallas, TX 75355-1569
www.motobuys.com
I got an ice bear cyclone from these criminals. This is stealing. I'm talking to a lawyer now to see if there is anyway to put them out of business. I can't believe they are allowed to sell the garbage they sell. Week one my bike won't start 50 dollars for towing 300 for parts and labor. The shop sells icebear but won't honor the warranty. Week three another trip to the shop another 150 dollars. This morning broke down on the way to work. Bolt holding the drive train case to the steel frame snapped completely in half. Belt shredded. Wheels inside the variator have deep grooves. Called a million times mailbox always full (I'm sure with complaints that's why they don't listen to them) the contact us page where you can send a message they don't answer them either. Please save your money and avoid the headache.
After five days and still no title, no instructions, no manual book and no official receipt. You would think the paperwork would come before the goods The scooter was just missing a few hardware, replacing was no big deal.
No scratches and delivery was rather expedient. However customer service really stinks. These folks just want your money and that is all, but where else are you going to find something different? The best buy, is one you can physically touch, see and even try out. In almost every case, dealing with Chinese goods distributors is less than perfect. It appears to me that their small profits and headaches over whelms their ability to give satisfaction to their customers. For now, I give them 3 stars. I will repost. Just because of timely delivery, no major problems and I like my selection. After speaking to Bob, asking if they had my first choice of color, he said yes... well I got my second choice. A little Lie. That's is OK it did not hurt. I will be back.
Purchased a Tao Tao 125 quad for my grandson in 2015. He has since out grown it and we decided to sell it. Buyer wanted a title for it so I went to MVD and they said it has to have a MSO from the dealer. Contacted Motobuys.com and they gave me the email run around for 2 weeks. My last communication from them is as follows:
Nov 28 at 12:18 PM
Someone will help you replace your paperwork that was lost but it wont be till the first of the year. I have ne available staff to go back into the archives to search your unit. Please call us at *******289 after Christmas.
The only paper work I ever received from these people was a email sales receipt.
These people sell junk and they have very poor customer service.
Ordered a 250cc for myself and shipping was fast but a day after riding I had to replace the fuel line and also might have a crack somewhere bc I'm leaking gas. Paid 1900 shouldn't have these problems nor want there help.
I ordered a moped for my son approximately 2 weeks before Christmas. I knew I was cutting it close being in Ohio but bob garanteed he would have it here by then. Some fraud protection problems with my credit card knocked off a few more days but he still made sure it was here on time. Assembly was as easy as he said. 45 minutes later, added gas and it started right up.
Couldn't be more happy with this customer experience.
Would do business again anytime.
Thanks bob and moribund!
Received scooter not assemblied as ad stated it would be. Scooter came with zero instructions on how to assembly it. Rude customer service people. I got the bike and called them looking for the title. They sent me the bike but mailed the title from california to ohio. So basically I have a bike for a week that is useless because I can not get a plate for it.
I purchase a 4 wheeler from them and was really excited. Got the atv in 2 days. Helmet and other item followed the next week. Unfortunately, by time we recieved other items the atv was inoperable. The weld came apart at the shocks after riding less than 2 hours., and caused atv to flip. Looking at it you can see where it broke. Contacted correct dept. and sentplenty of photos,. Their response was. Get it repaired and we will credit you $75.00. Really, after 2 hours and $550.00 that is all I get for my money. Now I have to find someone to repair and I dont trust product
Tip for consumers:
Save your money
I was a return customer looking for parts to be sent to me that were missing in my order and you guys couldn't even return my emails. I sent 3 emails to * including the pictures requested of the missing parts. Then over the past 3 weeks sent 3 more emails with the last one threatening to start a dispute with American Express if I didn't receive my training wheel that was missing. Pathetic was of doing business
*Personal information redacted by admin
Tip for consumers:
Do not buy from them
Products used:
Dr21 Dirt Bike
Ordered 2 mini-bikes (ICE BEAR Trail 70 125-cc.) The actual ordering process was GREAT... kind & courteous personnel. Helpful with my questions and quick resolution. Everything went BAD after actually providing my credit card# for the 2 bikes.
Trucking company attempted to make the delivery. The shipment contained only 1 bike (should have been 2 trail bikes) AND the one attempted delivery was crushed (see pics). Okay, that's an issue between the trucking company and Motobuys. BUT when calling Motobuys, they said they would check into it, that it would be 2 or 3 days to "ASSESS" the damage and then make a decision if they would repair those bikes & reship or refund my money. If they refun my money - they would charge me a restocking fee. WHAT?! Assess? Good grief I NEVER GOT THE BIKES. Only this sad attempt at a delivery or a pile of trash. THEY are assessing whether to refund my money. Do yourself a favor and SKIP ordering from this place! What a nightmare!
Tip for consumers:
I recommend not doing online business for any high priced item such as this. Live and learn! :(
Products used:
NONE - requested refund and disputing with my bank.
Hello,
As I was mentioning to you, while you were yelling in my ear and not letting me get a word in, I advised that the unit itself is not damaged, as you can clearly see in the pictures you posted. Secondly, the unit I was asking 2-3 business days to investigate with the freight company, is the one that was not delivered, not the damaged one.
If you return a unit with minor/no damage, you are responsible for the 2-Way Shipping Fee + 15% restocking Fee, per the agreed upon policy when you placed the order. My goal is to prevent charging the fees, but you are unwilling to take my assistance.
Below are the agreed upon policy, which also clearly states that refusing a shipment, without our approval, will result in you being responsible for a 2-Way Shipping Fee + 15% Restocking Fee:
SHIPPING DAMAGE
Your product is carefully packed by the factory to protect against shipping damage. The metal frame, cardboard and wrapping are all there to help absorb rough handling that occurs with these large items. Damage to this outer carton is normal and it is not a reason to refuse a shipment. Customer who rejects a shipment for packaging damage may be subject to cancellation and freight charges. If a shipment is rejected for damage Motobuys will inspect the item once it returns to our warehouse and issue the appropriate refund with 48 hours. The customer agrees to allow Motobuys to send out replacement parts, touch up paint for any damage that occurs in shipping. Rejecting a shipment for minor cosmetic damage will be considered a refused shipment and fees will apply.
https://motobuys.com/policies/shipping-policy
If you require any further assistance, contact me and I will be happy to assist you.
Sincerely,
Carlos
Customer Service Manager
customercare@motobuys.com
www.motobuys.com
I bought a Kicker 350w Electric Dirt Bike from this "company" and it didn't come with a instruction manual to assemble the handle bars, front wheel, and back wheel suspension. When I called and talked to Sam in parts he told me it is a new bike and Tao Tao hasn't come out with a manual yet. I can't believe a company would distribute a bike without proper instructions to assemble very important components to a bike that is going to be rode by a child. When I tried to make sense of this he got short with me and told me to send the bike back which of course would cost over $100 to send back. Not only is it dangerous to purchase from this company it is also a very poor customer service experience. They just want your money and then bye bye.
Gain trust and grow your business with customer reviews.
Motobuys.com is the nation's premier powersports dealership specializing in ATVs, Dirt Bikes, Mopeds, Scooters, Go Karts and Accessories.
A return was approved, and the go-kart was spotless and in perfect working condition when we received it back. Customer had no explanation as to why we received the go cart in great condition, when the reason of the complaint was that the damage was severe and irreversible.
Since there was nothing wrong with the vehicle and the cause of the white substance you see in the pictures is rock salt, which can be washed away and it appears that it was before it was sent back to us, the customer was charged a 2-Way Shipping Fee and a 15% Restocking Fee, as stated in our policies that have to be agreed upon in order to place an order with our company.
This customer was also advised of a police report that has been filed due to the threatening nature of the calls made to multiple of our employees, where their lives were threatened. The threats began after the go-cart was received and it was discovered that the customer's original complaint of the vehicle being damaged beyond repair was false.