MotoBuys

Great customer service my crate bike came without the exhaust and although it took 2-3 weeks to get all the parts the service team stayed on the manufacturer and got all the parts to me

It's a shame companies suffer from customers that don't fully read or comprehend the contract they enter into when making a purchase. There's uncontrollable delays once a order is shipped no company what's a negative review. I purchased 5 bikes from motobuys one had cosmetic damage and customer service shipped out brand new cover after sending photos the day of delivery. One was very clear miss handled by shipping company damaged was noted by the delivery driver and after supplying photos and filling out claim form received cash payment. If customers would take the time to follow delivery Protocol as per sales agreement they wouldn't be having all the problems they bring on them selves. And all these negative reviews. If I had to guess there school report card's said ( 01 does not follow instructions) for all that say customer service doesn't return emails is out right lie I have personal received same day response thank you Carlos!

This company should be out if business soon. No way a company can conduct business the way Bob treats people. Like the other people said. Once Bob gets your money you are screwed, doesn't return phone calls or emails. And more than likely Bob will send what ever color he feels like it. They guy has several law suits against him found on public records. Buyers beware!

DONT BUY FROM HERE! Scumbags are so disrespectful, worst customer service I've ever had. They want pictures of a credit card and drivers license because the shipping address is somewhere else. Are you joking me? Then they act so nasty about this and love hanging up. No manners at all. I even paid extra for quicker shipping and they take their sweet time in processing the order. What a joke. Morons

I needed parts for an atv that I bought from motobuys spoke with Charlie he said he would call me back in a couple of days this was almost 3 weeks ago left several messages and sent a few emails no response. Can't ride it due to the part that I need is for the rear brakes. Nobody will return a call. Wasted my money buying this atv. Seems there happy to take your money but won't return calls when you need something.
Stay far away from this company. They deserve a 0 just like the way they respond. They dont.

This has been a nightmare! Ordered a gokart for my grandson for Christmas Dec 10,2022, arrived damaged (not their fault) however, I am still emailing and calling to find out where my replacement parts are. Leaving messages, calling and getting answering machine literally for months with no response. I finally got a human this morning March 21,2023 and he explained they were busy and it clearly states on the answering machine that it may take a while to respond- Gave 1 star because the cart is pretty cute but still un useable. Maybe before summer my grandson will be able to use his Christmas present. Sad

Purchased my son an almost $4,000.00 quad that is the biggest piece of crap. Brake cable was too long so front brakes didn't work. Called and got the info they wanted and after everything they wanted a picture. Cable got thrown away on accident and still haven't received a new one. Battery sucks and constantly have to charge it. Fan broke. Have tried to call them numerous times and never get a call back. Submitted them to better business bureau and contacting a lawyer. Do not buy from this company. Of course all of the reviews in their website is good.

Ordered a mid-xrx. Wheel sheared off on second day of use. Called and emailed customer support immediately. Did not get a response until the third email/call, although the response indicated that they didn't read my email or look at the picture I sent. Was directed to another department. That department did not respond (Tech support). As of this writing I'm still trying to reach them, 25 days after the vehicle broke. Do not order from Motobuys. Their customer support is non-existent and there are plenty of other retailers out there.

I hit 1 star and it registers as 2... clever. My product was not delivered to my home as promised and paid for. I picked it up myself. It was damaged. No refund or explanation from the trucking company (CCFS). They will no longer be getting my business either. In fairness however, I did receive replacement parts from you. Wrong parts first. I don't enjoy giving honest negative feedback, but YOU asked.

Bought an ATV from them last summer and my kids still haven't been able to ride it. As soon as we get one problem fixed it has another. Taken it to two mechanics. Replaced multiple parts. Called motobuys and pleaded with them that I got a lemon and they refused to do anything and were quite rude. Repeatedly leaks gas. It is a piece of junk that cost 800! Buyer beware.

Won't return emails or calls. Took two weeks to get someone on the phone to get my receipt. Said order was shipped still no tracking number. They completely suck and are worthless as far as any customer service goes. Wont make this mistake again. The only time they were nice was when i payed them after that there is no communication on there part.

This is update for previous review this time directed at product. Bought orion 125. Son rode it pretty hard at first. Bike died and was going to push it off a cliff. Tried everything then adjusted the valves. Bought my son a real bike kawasaki 140. Now I ride the 125. Needs constant adjustments. Needs nuts and bolts tightened continuously. On second carb and rear shock. Good thing is parts are cheap and it's a good leaning tool for mechanics

This Company is awesome. I received my bike within two weeks, and received my Certificate of title a few days after. My bike had some minor damage from shipping. Being that it came from China, I could see how it happened. A fender was damaged, and a brake pad was missing. Motobuy's sent me replacements within a week. They treated me very well. When I called, they actually answered the phone. Emails were answered within 24 hours. I ordered a Honda 70 clone, and I am impressed. I would definitely order from them again.

So my "Trike" will be shipped tomorrow and that of course will be another review. This review is about the fantastic customer service leading up to shipment. Ive used two other popular online scooter outlets and both were aloof and a little shifty. Not motobuys.com. Ive called a number of times regarding my order and connected with live customer service agents. I can not tell you how happy i am with this company from a Customers perspective. Keep up the good work!

Mike

Bike came with the card completely out of tune! They were no help whatsoever! Had to have someone adjust the carb, ran fine then back to the same thing runs wide open! Back to the shop! Worst 1000.00 dollars I ever spent! Their customer service sucks, they were very rude! Don't buy moto junk! Piece of crap

Motobuys.com out of West Hills California is the worst. Stay away from them. I wrote a bad review on BBB and they harrassed me for it. They commented and said I used stolen card info but they emailed me something different proving they are very un honest people. Just pick a different place to purchase from so you dont have a bad experience.

Ordered a Challenger 200. It took forever to even get an update on delivery date. It took nearly 3 weeks from ordering. They sold it to us and did not even have in stock. After running it around for about 10 miles, the muffler fell off the tailpipe. We only ran it in our 3 acre yard. Nothing rough. I called twice, NO ANSWER, left 2 messages, and NO response. Sent an email, NO response. Sent another email, waiting. It has been over 2 weeks since it fell apart and still waiting on response. They are almost impossible to reach.

Let's start off by saying really good bike.
I ordered it on Monday and it was in my driveway Thursday how awesome that was... The shipping company call me a day in advance and told me it would be delivering window is between 11 to 4 at 10:59 am the delivery guy was 15 min away awesome! He even opened the package for my wife to make sure everything was okay and no damage the crate took a beating but it did it job and protected the bike awesome thanks yall... I told a friend about it and he just bought one too I will buy from them again... thanks again Motobuys

I had a really great experience with this company! I was super impressed by the level of customer service from start to finish! When I called to check if my order had shipped, the guy that answered the phone new my name and why I'm calling (WOW) I guess it was based on the caller ID. He told me my order had shipped and should arrive in 2 days... It actually arrive the next day. I will shop them again and would recommend them highly to others. Thanks for the great service guys, keep it up...

Bought a new as a Christmas present for my nephew mud dec 2021, it arrived with a defective transmission. Tried to get help for months and had to open a dispute to get any progress. I give them 2 months to do somthing before opening the dispute. Then they only cared to pressure me to close the case instead of helping. So if you want to waste your money, get junk, no service or support and be hung out to dry and be super angry and waste tons of time and still have a defective atv 5 1/2 months later this is your place. If you like flushing your money down the toilet.

We bought a go-kart from Motobuys that arrived super fast and was a cheaper than the power sports stores around. The Go-kart arrived damage - actual pieces broken and oil all over the engine and fan. After calling Motobuys with the delivery guy here and them not answering I did not accept the delivery. Now they are charging us $1000 to restock and return the broken item. We are disputing the charge through our bank. Worst policy and customer service. It's all contradictory. They told me to put it together and see if it worked but their return policy states they do not accept stuff put together. They stated not to refuse a delivery for minor damage but this was not minor damage.

MotoBuys has a nice selection, but some items seem overpriced compared to other sites. Ended up buying a trike, which is good, but did a lot of price comparisons first.

No problems at all. Got the color I wanted, fast shipping( better than (A). The r and l driver was great (Pate). I seldom write reviews because the boss only looks at be bad. But you see the potential buyers look at them all. Keep it up Texas!