MotoBuys

I purchased a four-seater Trailmaster on October 6th 2023. They received my order but never processed it. 2 weeks later when I was supposed to receive the shipment they called me and explained they misplaced my order and they are now processing it. This delayed the shipment by another week and a half. Once the shipment arrived I had to go pick it up from the shipping terminal because the packaging was too large to be shipped at my home. Understandable, so I took my son since this was for him to build the excitement. Once we arrived the shipment company tried to get us a sign off on it immediately without seeing the package. I refuse to sign at that moment and ask to see it. Come to find out the crate seemed to be crushed from another unit being stacked on top of it. This caused damage to the front shock and there was a severe scratch close to one foot long on the side that completely took the paint down to the bare metal. Also the rear axle seemed to be bent. I refuse to accept the package considering I purchased a new unit and expected a new unit not one that had to be repaired immediately. Shortly after, a few days later I received a call from Motobuys customer service representative stating that I had to pick up the unit and that they were not going to return it because of the shipping policy says that if there's minor damage the buyer still has to accept delivery and they will assess whether or not they're willing to return it or repair it based on how severe the damages. Instead of having shipping insurance or some sort of process in place to ensure that the customer is protected especially on a close to $5,000 purchase they expected me to go to the shipping company and pick it up within an hour of the phone call in the middle of a work week at 1pm. The customer service rep said if I didn't I would be charged the shipping fees. After everything was said and done they refunded me everything except the shipping fees which amounted to $1,032. So now I'm $1,032 out without a unit. I am highly dissatisfied with the customer service and the expectations of this company delivering a damaged unit. The fact that they have their shipping policy disclosure the way they do you can expect every unit is going to have damage because of their handling methods for shipping. I highly highly highly recommend buying local so that you can see the completed unit and ensure that you have a customer service experience better than mine.

I have purchased 3 mini jeeps and 1 moto 250 4 wheeler GOOD PRICE, FAST DELEVERY. The one item I had trouble with they took care of it no charge.

So let's start off by saying the process of giving our money was quick & easy, payment processed quickly. Everything after that was a headache. We initially bought different go-kart but they said they were having issues so they offered 150x but purchased 200 trailblazer. Long story short we kept trying track our order but wasn't easy. After two weeks we finally figured out where our trail master blazer was & we had wrong tracking number ((not our fault)) we paid for rush delivery but 3 weeks passed & having problems with MotoBuys contacting the delivery company to give the OKAY to deliver ((which wasn't our responsibility)) but played phone tag for a hole week! MotoBuys goes thru 3rd party company called BBPowersports which also caused a lot of confusion. Weeks later received the 80% assembled blazer. We Imagined wasn't going to be so bad to assemle but didn't get any directions for assembly & had to look for all missing parts for weeks! Called MotoBuys which send us a link to directions for different trail master blazer so you kind of have to just figure it out. ((Pay the extra for already assembled so you know your getting ALL your parts & not trying to scavenging thru internet for assembly directions)) Still assembling cuz of the missing parts! These go-carts are Chinese made so its EXTREMELY HARD TO FIND SOMEONE TO TOUCH IT, cuz it's liability & hard find parts if anything gets broken.

I, like the first complaint listed above, have never received my MSO and/or even an invoice for the purchase of my daughter's $1500. 00 TrailMaster Youth XRX go cart. For the past (7) weeks, the General Manager, Bill, has been argumentative and told me that the MSO came with the go cart and I must "not be able to find it". After weeks of back and forth, Bill finally said that he would "forward the request for a duplicate MSO to the factory" and it would take up to two weeks. When three weeks passed with no MSO or invoice, they changed the time frame to 2 to 4 weeks. I then turned my complaint over to the BBB to help me get an MSO and/or an invoice. Most importantly, Michael from their "factory" finally called me and said that they received my request the day before and that they would send the original MSO out in that day's mail. The factory also told me that they DO NOT send a MSO with every purchase as Motobuys.com employees had been telling me for weeks! The factory said that they only send a MSO if the customer calls AFTER the purchase and requests one. I forwarded that disposition from their own factory back to Motobuys.com in an effort to educate them for future customers. Bill is the "General Manager" and does not even know the process on how a customer is to receive a MSO on TrailMaster go carts! What a joke. It has taken me 12+ emails and at least (4) phone calls to get this far. From the comments listed above, it appears that Motobuys.com (Bill) tries to make excuses and reply to each negative comment. Let me assure you that their excuses are just that, excuses. At the end of the day, I am STILL waiting on the MSO and/or an invoice for a go cart purchase in November, 2012! The product and the shipping went fine but if you need customer service AFTER the sale, run from this company! And when you get tired of running, take a breath and run some more. Bill, you really need to find another job because you are substandard on your best day.
UPDATE: Last night, a month and a half AFTER the purchase, I FINALLY received a receipt from Motobuys.com! I guess turning it over to BBB helped in some way. Still waiting on my MSO though... Maybe that will come next month! Great job guys!

I purchased a 150cc Go Kart from MotoBuys and it came shipped with absolutely no instructions for assembly. This is to help them support the awful warranty they offer on these. They do not inspect them before shipping, so know you will have issues with anything you buy from them.

The go kart came with a blown fuse, non-functioning lights, and the carburetor was incorrectly assembled at the factory. I was forced to send the go kart to a mechanic, who is the one that documented that the carburetor was incorrectly assembled. I have contacted MotoBuys numerous times, and have been hung up on while being transferred to a manager. They now ignore my calls, as they have caller ID (without ever being rude to them). They merely send me warranty documentation stating that they pay no Labor whatsoever (even when they ship a defective item)!

After getting the go kart back from the mechanic, on the very first attempt to ride it, the gear shift linkage broke off from the engine block. THIS GO KART HAS YET TO BE DRIVEN! They won't take a return of a lemon, and just state that I can get parts. Needless to say, they won't be sending a new engine!

This company is impossible to deal with and disconnecting customers when they call to talk to technical help or managers about returns... is just not professional. They hide behind their internet sales. BEWARE AND DON'T PURCHASE FROM THEM! You may get a working vehicle, but the people who don't, will be screwed. I am stuck with a $1,700 item that I can't drive. I have spent $200 to try to even get it working, and may have to pay $400 more for an engine! NOT IF I CAN WIN MY DISPUTE WITH MY CREDIT CARD!

I ordered a new piece for my bike THAT ARRIVED BROKEN and they have been blowing me off and my new piece never got delivered.