MotoCMS

From the outset, I was impressed by the variety and flexibility of the templates available. Whether for a personal blog, a portfolio, or an e-commerce site, MotoCMS offers a wide range of designs that are not only aesthetically pleasing but also highly customizable. This versatility allowed me to create a website that truly reflects my brand identity and vision without compromising on functionality or user experience.

I like their products, but their customer service is the absolute worst. I consistantly have issues with templates installing, even tho I do it exactly how I am supposed to, they tell me its my server (ya, ok) and then they take days (typically 3 -5) to actually get a usable response out of them

I've been a developer for 27 years and stumbled across Moto CMS last year. I thought their back end is fairly elegant and will eventually be a formidable competitor in the CMS market. I tend to purchase about one template every two weeks from MotoCMS.com. Something I have noticed as of late, is that when you check out, items may be checked on your cart that you did not select. Be sure to double check your selections. Sadly, when I accidentally purchased something I did not need, they didn't even offer to refund it, or even discount my next purchase. Too bad they appear to be more about the money than their return customers. I wish their service was as good as their product.

I would like to express my gratitude to the persons in charge, particularly to Thorvald who is one of the technical support team members, for their patience, understanding and satisfactory explanations.
Thanks guys working over there...

I am profoundly impressed by the customer service and how they called me less than 20 seconds after entering my phone number even if a small network problem hindered us from hearing each other correctly, they quickly offered to continue through the chat and correctly addressed all of my concerns.
As for the product, It is beautiful, fast and suits all of my eCommerce needs.
I am still in the trial period but I am already convinced it would be a good investment.

Purchased template a couple of days ago and tried getting it to work on a local VM but was unable to get it working. Always file/folder permissions problems ( even though permissions were set correctly). Moved it to 'live' server as instructed by support, but ran into some problems during installation ( initially sql related). Reached out to support again and they were able to help get it working rather quickly. I am now working with the template, learning the ins and outs of it. Hoping all goes well from here on out.

WOW is the first word that comes to mind.
My hosting provider completed an upgrade without telling me and Moto CMS came to the rescue to resolve the issue.
They upgraded my php version and completed other needed tasks to get me back up and running within an hour of me submitting my ticket.

They were so quick and kind when working on my issue.
These folks are world class!

As usual, I stick with MotoCMS because of the super fast and helpful online chat support. All my questions are answered quickly, and unique alternatives I hadn't thought of usually come up. It's what customer service should be.

Going with MotoCMS was one of the best choices we've made. Their support service has always been timely and the staff willing to go above and beyond to help resolve issues and keep our site up and running! I would have given six stars, but there wasn't an option.

Moto cms has by far one of the best chat help services. You give them your problem and they will assist you to find the solution. Its really that simple! I have gone to the chat help over 20 times and each time my problem was fixed!

I am very impressed with the level of service that I received today (and, very grateful) to John Novac at MotoCMS, and his team. They got two of my websites back online within a couple of hours. They were offline because my hosting service provider upgraded their server and only PHP 5.6 and 7 were supported. They did everything from behind the scenes while I was at work. For my customer, I looked like a hero! After they finished the work, their email to me was detailed. John even provided screenshots of the upgrade and versions. Going forward, I am going to be recommending MotoCMS as the place to go for web products. This put them in a "golden status" in my mind. I will buy their products from now on. They support you long term. Thank you, John and Team. That's all for now. Al Chiang, Santa Clara, Ca

This was regarding an old purchase of
https://www.motocms.com/website-templates/motocms-flash-template/*******.html
"Jay" the Customer Service person that I talked with was kind, caring, professional, efficient and effective in helping me! This Customer Service is a true asset to the company and a blessing to mine. Thank you so much!

MotoCMS' online documentation is pretty sparse -- but they more than make up for that with their skilled chat agents. They've helped me several times with installation details, disabling a sticky header etc. And their interface makes it simple to get a good looking site up and running quickly. After building sites with WordPress and SquareSpace, I'm enjoying MotoCMS.

I could not have been happier. I spoke with Jay at MotoCMS. I was having an issue trying to create a copy of my website that I could use for testing. Not only was Jay fast to respond on chat, he was able to go and create it for me, saving me hours of time. Jay, you are the best!

The customer care always have the right answers and are supper efficient to provide with the right information!

Highly recommended to anyone looking for a professional website with outstanding support and reasonable prices.

I had been having a problem with my web site for the last 5 weeks. No matter what I tried I could not figure out how to log in and edit settings. The person at MOTOCMS understood what I was trying to do and had BOTH of my web sites fixed, up and running in less than 15 minutes.

WOW...!

Incredible service.

I had an issue where links on my site were not working and MotoCMS support staff fixed the issue in absolutely no time! Also, I would like to say that I am excited to work with MotoCMS page builder which provides the best user experience. So easy so cool!

I already have several pages with Moto CMS and they go very well and fast, I had some doubts when installing the template and they have helped me in the moment, they are very fast and I recommend it.
Thank you

Friendly, helpful and efficient. That is how I experienced the tech support of MotoCMS. Especially Colin was extremely helpful. I would defintely recommend MotoCMS templates and the support that you receive.

I used chat support for 3 times within 2 hours and they always helped very quickly and easy with screenshots and descriptions every dummy user can understand;-)

Thank you, thank you, a million times again – THANK YOU!

After spending all day elsewise occupied and chomping at the bit to get back into my site and validate its potential with Moto, you can't fathom my disappointment at not being able to get in!

You guys absolutely ROCK! The response was as timely as you could make it and the results were worth the wait!

Really helpful and fast! Right on the problem and with a very pleasant attitude. Top level support! I am sure that I will use your services for a long time.

I love Moto CMS. Thank you to all the techs who assisted via chat and all the help they provided answering all my questions. This is a top notch company.