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MovieStarPlanetReviews 77

2.7

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MovieStarPlanet Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with the game’s entertainment value and social aspects, particularly for older children. However, significant concerns dominate the feedback, primarily regarding poor customer service, inadequate security measures, and frequent issues with account access and financial transactions. Many users reported feeling scammed, citing unauthorized charges and unresponsive support. The overall sentiment leans towards dissatisfaction, particularly with the company’s handling of complaints and the perceived lack of updates or improvements to the game, suggesting a need for enhanced customer engagement and security protocols.

This summary is generated by AI, based on text from customer reviews

service
12
value
11
shipping
10
returns
11
quality
12

We monitor reviews for authenticity

Norway
1 review
0 helpful votes
Follow Lana H.
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ITS GOOD
September 12, 2023

So alot of people Are saying that msp steals money but they don't! I've been buying vip MANY times and It haven't stealed my money! So if you want to buy vip I will say that you should buy it. But it's some pedos that is playing so do NOT let your kids play this! I know that it's 4+ but it should be 12+ or 13+.

Date of experience: September 12, 2023
GB
1 review
0 helpful votes
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Sexually abused
April 11, 2023

I love this game so addictive but I had to dalete it due to being sexually abused disgusting behaviour

Date of experience: April 11, 2023
Washington
1 review
0 helpful votes
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Worst waste of money anyone could ever spend. They censor random words yet still allow words like butthole, buttplay $#*!, etc. you can put all kinds of money into it and be the most positive person fighting bullying and racism and they'll rob everything you bought by banning you all bc you cursed yet wont even tell you why they banned you and robbed you of the things you purchased. They took it out of the browser bc it was flash, yet with the desktop version ITS STILL FLASH AND RUNS EVEN WORSE. The game lags like crazy and theyre gestapos. Go elsewhere this business is no good at all. Oh yea look on discord for cheaper stuff bc t(-.-t) msp

Date of experience: January 27, 2023
Finland
1 review
0 helpful votes
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Moviestarplanet
July 31, 2022

Minut raiskattiin pelissä. Olen todella loukkaantunut ja en tiedä voinko enää edes avata tietokonettani. Minut pahoinpideltiin ja e-raiskattiin.

Date of experience: July 31, 2022
GB
1 review
2 helpful votes
Follow msp l.
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- Poor avatar designs
- Crap features
- Laggy
- Buggy
- Scamming
- Bullying
- Poor items ( the ui is so ugly)
- BAD customer service
- Rubvbish moderation

Date of experience: April 16, 2022
Michigan
1 review
0 helpful votes
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WEIRD?
November 30, 2021

Million complaints I have!
1. It would let me create an count
2. It is not a game for children anymore
3. It is only a chatting site
I can go on and on and on!

Date of experience: November 30, 2021
Virginia
1 review
0 helpful votes
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Update it please
August 22, 2021

Ive been playing this since I was 11 (Currently 19) and I just now got back into it because of cove and being bored. Not the point. The point is, whenever I get into a chat and someone gives away coins and I collect them, it adds to my balance and then 5 minutes later, they're taken away. What a scam. Also, why don't they update their systems? The game has had no real changes other than the clothes. Its exactly how I used to play it EIGHT YEARS AGO... kind of pathetic.

Date of experience: August 22, 2021
Australia
1 review
3 helpful votes
Follow Dee S.
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The reason I am giving this terrible review is because this game isn't fun anymore for multiple reasons. I first started playing this game in about 2015 and it was really fun and I would just make lots of friends and stuff like that. But then it turned out to be such a toxic game with people that were rude and only wanted to start drama and hack. The hacking with this game is ridiculous, the security system is TERRIBLE and the developers have just lost interest and have stopped caring about their players. Recently I decided I would revisit the game and NOBODY was playing I only have 1 friend online out of over 700. The game became boring and dead.

Date of experience: August 6, 2021
Texas
1 review
1 helpful vote
Follow Kimberly C.
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So everyone who plays MovieStarPlanet knows that it is offically only playable on download. Well most people have it on mobile, and mobile has no trade system. Alot of people think trading is fun and so people take advantage of this. These people will scam (steal items) from a player, block them and pretend it never happened. Because there is NO TRADE SYSTEM. I was recently scammed of MY MONEY and its not fun. $80 is alot of money so that was not cool. Moviestarplanet needs to fix this because it is unacceptable. I made an artbook talking about how this person scammed me and should not be "traded" with. Well moviestarplanet took down the artbook. And this person has gotten away with scamming many people! It is not okay. People work hard for their stuff and this is considered theft. This needs to be fixed MovieStarPlanet. Put a trade system for mobile so this does not happen.

Date of experience: July 2, 2021
New York
1 review
7 helpful votes
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Msp is a scam.
April 18, 2021

This game is run by scamming liars who have no respect for the people who play their game, their security is $#*! and they will not return $800 worth of stolen merchandise even if it was taken due to their lack of security. I didn't give my password away but guess what! There are tools that let people steal your hard earned items ofc because msp after 11 almost 12 years has $#*! security

Date of experience: April 18, 2021
Canada
1 review
5 helpful votes
Follow Hannah D.
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I've been playing MSP for 6 years and they locked my account permanently for no reason. Waste of money.

Date of experience: February 10, 2021
Connecticut
1 review
1 helpful vote
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SO BORING
January 13, 2021

Pfff this game is so boring now. Like why couldn't they of just kept the website?! They could have obviously found a way to keep it up if they spent their time looking for a way instead of consuming all their attention on msp 2 which was and still is a complete fail. I have been playing since 2013 and I find it really funny that now that their game is dropping they are listening to everyone's requests but never cared before. It doesn't work when you try to buy VIP on the computer, its ridiculous that they offer ONE YEAR VIP when you can't even be VIP FOR A YEAR anymore. Sad they made all these uncessary changes nobody asked for. And to add the msp 2 characters are so ugly. They should of never taken away youtube and being able to add videos to your ab. They need to let more people go into a room and be able to add more than 100 items to your room bc the room still looks empty. Im done playing this game it use to be fun up until 2020 now its a dead download. Goodluck growing your site msp and keeping users ;)

Date of experience: January 13, 2021
Sweden
1 review
3 helpful votes
Follow Christina H.
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The made unallowed and unauthorized money transfers from my account. And, they are impossible to contact. Really, really bad company. Most probably they have less money and instead steal directly from peoples account and do it until it does not work anymore - and then they will "vanish from earth"... I will make a police report.

Date of experience: November 13, 2020
Florida
1 review
3 helpful votes
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Not Very Good
November 2, 2020

I have been playing this game for years. As a child, my parents didn't let me play many chat games, but they let me play this one as it has a happy sweet cover. But don't be fooled. There are stalkers, hackers, predators, and much more. One such experience I had was I was followed in servers by a boy dressed as Sonic (yes, Sonic) asking me to have hedgehog babies with him. Also the V. I. P thing is ridiculous. It has many items that people envy but it costs a large amount of money. And if they remove it, guess what? No refunds. My friend also says that it lowered her little sister's self esteem, and made her feel like she had to be pretty and popular. There are some good parts, though. It promotes creativity, and there are good messages the NPCs send you, such as telling you to be kind, as well as actual positive people. I recommend checking your child's account daily so you know what they are doing. All in all not very safe, but is very fun. Sorry about the long review.

Date of experience: November 2, 2020
GB
1 review
5 helpful votes
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Given up with this
October 24, 2020

This game is atrocious. I invested almost £300 in this game, and they locked my account for no reason. When I emailed asking for them to unlock it or give a refund they refused. Its absolutely terrible. It's such a scam and I recommend you un install this game or just dont install it at all

Date of experience: October 24, 2020
Florida
1 review
3 helpful votes
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A great game!
October 5, 2020

So I've been playing msp for years, and its honestly amazing! Yes, there is a problem with hackers, but as long as you don't tell anyone your password you should be fine! I would not recommend it to those under 1q as it is an online game, but anyone older should be completely fine! The game is catered to the tweens and teens who play the game, and they make it so that almost every bad word is censored. I would recommend it 100%

Date of experience: October 5, 2020
New Mexico
1 review
0 helpful votes
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"Not Working"
September 14, 2020

First of all you work way too much on msp 2 your not even fixing msp 1. Second of all i played this game a lot until it suddenly did not open for me then i found out it was now not made for windows 10? Please fix this and make it compatible for windows 10.

Date of experience: September 14, 2020
North Carolina
1 review
5 helpful votes
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STEALS YOUR MONEY!
July 30, 2020

I bought a star vip for one week and so did my friend. Then we noticed our coins kept randomly going down. We weren't buying ANYTHING. Customer service was contacted and we didn't get any help. Ridiculous. Never buy anything from this website, all they want is your money.

Date of experience: July 30, 2020
California
1 review
4 helpful votes
Follow Karen B.
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DONT LET YOUR CHILD PLAY THIS GAME... my 8 yr old daughter named Jennifer made this account I thought it was fine at first then a week later she asked me if she could but this thing called "VIP" I told her no because she could get my credit card suspended. But 5 weeks later I found out there were hackers. Then I saw her in a beach chatroom she was dating with a guy (might be billy from her school). Doing push up animations and Jennifer got that animation she acted gross then I went to the youtube feature i saw inappropriate things like dancing, drugs, naked women dancing and night clubing. She learned swearing from this site. I had canceled her account. Now we banned MSP. I deleted the game off her phone worst she has it on her ipad i will check her ipad. Now everything went back to normal

Date of experience: June 11, 2020
Australia
1 review
6 helpful votes
Follow Bree D.
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I'll admit, i've been playing this game since 2013 and it's always been my favourite. It's fun, but the customer service is absolutely HORRIBLE. I've spent well over $150 on vip, and recently renewed my vip only to get permanently banned a few days later! I've contacted them plenty of times, but they just send an automated response and stop replying. The only thing i really do on there is make outfits and idly look through chat rooms, so i've got no clue why i got banned? None of what i do is against the rules? To put it simply, they used to have great customer service, but with the release of msp2 it's gone completely down hill.

Date of experience: June 10, 2020