MovingHelpReviews 390

Read the fine print. If you can breath, pay the fee, and show you have a legal business you can basically get on this site and call yourself a mover. They do not ensure that movers sent to your home have been background checked, have the experience or tools to handle a job, or have insurance if they cause damage to your property. I was referred a moving company that damaged my floors and walls and was overcharged for services. MovingHelp.com did nothing to assist me and basically told me it was for me to figure out with their mover. The mover does not have insurance and is not taking care of the damages to my home.

U-Haul Moving Help Experience Feedback

I had a negative experience with U-Haul Moving Help. I hired a moving company named RA Transport, owned by an individual named Ryan, through U-Haul's moving help service. We scheduled their services 17 days in advance, and they confirmed they would be there. We agreed on the job's timing, but communication issues arose as the moving day approached.

The day before the scheduled move, we tried contacting them via text with no response. After calling them, we managed to confirm the move for the next day. However, on the day of the move, they failed to show up. Despite our attempts to reach them, our calls went unanswered and went straight to voicemail.

Even after trying from another phone, we were unable to get through to them. It seemed like they had blocked us deliberately and did not respond to our text messages. I believe U-Haul should establish clear standards for service providers to prevent such disappointing experiences.

They make us pay for any phone support, if a customer is fraudulent we get back charged the money weeks later how ever uhaul has all control over the payment and info & allows us nothing but we have to take the financial liability for fraud, they also just let people claim fraud, even when we have physical proof a customer is lying they allow slanderous reviews, the ranking system keeps good companies down and bad companies the cheapest. They grade us all by the last 10 reviews meaning 1 bad customer makes you look worse than companies who have 50 reviews and 8 1 stars. A company with 3 1 stars and 300 reviews mostly 5s can sink below a fly by night company…
Also they let us take bad reviews for having to charge in hr increments due to their sight has no way to bill half hours. But they let us hood providers take the blame for everything. They tell customers no refunds on the contract but then make us providers give them refunds even though it means we have to sit on job and wait for customer to get moving help takes an hr. Sinse there is zero dedicated line for moving providers to solve issues. Haha google your moving company hire them there

I have been renting from Uhaul for the past 5 years. Wanted to register for MovingHelp but was declined.

Uhaul Answer: Thank you for inquiring about your standing in the Moving Help MarketPlace. Upon review of your account, it is our decision that your company does not fit our business model and is not a mutually beneficial business relationship.

Uhaul: Does your business have its own truck?
Me: No, we don't own a truck. We have renting trucks from Uhaul Barlow for the past 5 years.
Uhaul: There are photos of trucks being used on your website that are not U-Haul trucks.
Me: That is just a photo, it can be removed. We don't own a truck, we rent trucks from Uhaul.

Nicole LoPresti - Moving Helper Support: Never responded back.

THE BUSINESS ITSELF ACTS LIKE THEY ARE GOING OUT OF BUSINESS, THEY DONT FOLLOW UP AND I DONT BELIEVE THAT THEY ARE LOCATED IN AMERICA, JUST ANOTHER BUNCH OF PEOPLE WHO WANT SOMETHING FOR NOTHING.THEY ARE VERY HARD TO HAVE A CONVERSATION WITH. IF YOU WANT BETTER SERVICE WITH NO LANGUAGE BARRIER THEN TRY AN AMERICAN COMPANY WHERE THERE ARE LAWS TO REGULATE CERTAIN BUSINESS PRACTICES AND AVENUES TO RECOURSE IN CASE SOMETHING EXPENSIVE REALLY GETS DAMAGED

Don't use this moving company, Divine Transition.
They literally threw my merchandise in my storage unit breaking a table and lamp.
I also overpaid them $80.00.
I paid both movers $120.00 each and bought them dinner.
I was also told to pay cash after the initial pay code amount of $165.95
I sent a text immediately after they left and they asked if I had cash app to deposit them I've heard nothing since. They can't be located and they should be banned immediately. Thank you for your time.
Diane

I use this service recently moving fro A to B site my suitcase with personal info missing when we unload the truck in B place tha last person toke the suitcase was the moving helper in point A, so I report to police and report stolen identity's that is so bad

Do not hire flawless movers from U-Haul moving help. They are a scam. To start I have back and joint problems so it is extremely difficult and painful for me to move large/heavy items. So I hired flawless movers from U-Haul moving help. I was told that they would arrive at 8pm, I was then told they would arrive at 930pm, when I called them at 930, they had shut off their phone, leaving me to move everything myself. As a result, I was unable to finish moving everything until 1am. Unfortunately because of this company I was unable to make it to storage in time and I had to keep the truck over night and sleep in the truck as I had nowhere to go. I also had to miss a full days work and took me another 3 hours to unload the truck in my storage. Customer service has been ignoring me and my wife since august 31,2023. I have not received a refund or any compensation due to their poor service. Do yourself a favor DO NOT HIRE MOVERS FROM U-HAUL MOVING HELP OR FLAWLESS MOVERS. Move everything yourself as you're likely going to have to anyways at least you can save yourself $200+

U-haul set up a moving company to transport U boxes from distribution centers to home destination. We tried to contact the Moving Company numerous times through calls and emails. The day of service they were a NO SHOW. We got stuck paying almost $150 more to different supplier to get Uboxes moved. Uhaul will not take responsibility for cost increase due to fine print in contract. Check reviews on your service provider so that you are not holding the bag. Do not let UHaul pick a no show for you.

The dumbest moving company i know. Customer service is stupid and can't do anything to help you. The agents reponding to my email claim to be all managers but can't do refunds. All answering responding like dumb robots. Will not help to make adjustments after there are issues with the movers ran away with the code saying it can be refunded when we finish early. Don't do this kind of business when you don't have the pwoer to get refund when the service providers are unresponsive. You should be in the middle to protect the customers. Dumb stupid $#*!.

They were supposed to have arrived on Saturday at 11 am, we had someone waiting outside from 10:30 am. This was moving an elderly lady from an assisted living facility. They were a no show! When we called they told us they were on their way. One hour later, still no show. We called the company back, the guy was so rude and said if we keep calling he is canceling the job. He said he has another two guys coming. Again no show! So two 70 year old adults had to do all the moving into the truck because after we tried calling again, they would not answer the phone.
We found another company that met us at our destination to unload the truck, They are called Always Moving! Call them before you call this company. Worst Customer Service I have ever encountered.

I purchased the highest amount in Safeload Coverage per Movinghelp's website advertisement below. I had several pieces of damaged furniture due to how the movers packed my truck. They laid a metal bed frame on top of my furniture, which caused unrepairable damage to my NEW dining table, coffee table, headboard, and footboard. Although I purchased the insurance, my claim was denied before I ever submitted my pictures and receipts. The response from repwest.com:
"I am reaching out to advise our investigation regarding your Moving Help claim has concluded, and unfortunately, your claim has been denied as Safeload Coverage does have an exclusion that does not cover loss or damage resulting from improper packing or cargo shifting."
This is the advertising on their website:
Despite the best plan, protection, and care, mistakes do happen, and moving is no different. There's a potential for something to get damaged during any move, no matter how careful your movers are. This is why you might consider purchasing moving insurance. Movers insurance is a great tool to have during moving day. Customers have the option to purchase our Moving Help® coverage called Safeload. This option protects a customer's belongings when a Service Provider is loading or unloading their items.
I am pretty disgusted with the entire process. I secured my furniture with bubble wrap and saran wrap and was told by P&J Moving Experts it would be packed in the truck with blankets. The furniture damage was caused by the movers setting a metal bed frame on top of my furniture and then loading more items on top of that. The bed frame ripped through the bubble wrap and saran wrap. Because of this, the damage was caused by the way the truck was loaded and NOT improper packing.
I am trying to escalate the claim, but nothing has happened.

Twice in 7 months I've scheduled and paid for movers and TWICE no show. Quick to take my money and not provide help. Customer service on the phone and chat is the WORST... can't get anyone to answer the phone or chat. Never again! Useless company

I booked my Uhaul with loading help, they never came, never called to tell me they won't come.
I called them multiple times, it takes you at least 40 minutes on the line for them to answer (which I only succeeded doing this once) they won't help you and they offer just to change the company even without confirming that the new company will come.
Worst experience ever, I will never even try using them again.
I even tried to review them on their website but it is harder to write a review for them more than getting a masters degree, so I ended up writing my review here.
For your sake, AVOID THEM

This moving service was absolutely excellent! I booked through U-Haul, and it was so extremely easy. The guys were running a little bit behind, but they let me know right away and it didn't hurt the move at all! They moved my roommate and myself out of our apartment, carried her stuff to her new location and put my stuff in my separate location! They were so helpful, so strong and amazing I would strongly recommend this moving service.

I called and texted this moving company "Top Dog Movers" multiple times before the day they were scheduled to help. I contacted Movinghelp.com regarding my concern and they sent me a text message stating "Elite Movers" were confirmed to assist with our move. This was not the moving company I reserved. Both moving companies have the same contact number. The movers did not show up the day of our move. Disgusted and upset. Will never go through Movinghelp.com.

After I specifically confirmed my booking and location 2 months prior, on less than 1 week's notice the mover cancelled on me. (Movers Georges)
Trying to get help from movinghelp.com was useless - only chat and email and they just follow the scripts. No clue on how their site even works.

I reserved and paid for moving help several weeks before my move. On the day of the move, no one showed up. When I called the contact number, they said they were busy and hung up on me.

Because I was unable to move from my apartment on my move out date, I was charged hundreds of dollars for violating my lease.

Don't use this company. They don't actually screen the movers you hire.