Mpix

I agree completely with Cynithia's review below. I've been using Mpix for many years and have been happy overall with just a few hiccups. 2 weeks ago I placed the largest order I have ever placed (about $800 worth of wall prints). The prints came out inconsistent and not what I ordered. I had very specific proof that it was not my photos but their printing but still they kept trying to put the blame on me even though the proof was irrefutable. Not once did they say "sorry" or apologize for anything. Like Cynthia I hate to agree that if everything works out they are great, but when there is a problem they ultimately fail at helping you resolve it. At this point I have sent back the prints after hounding them for a couple days and been waiting a week with no response from them at all. Way to treat your longtime customers Mpix!
Update - thank you for your reply Matt. And thank you for trying to be understanding of the situation, sometimes that is all that a customer wants. Thanks again.

I used to use Kodakgallery. Then I decided to be cheap and use Snapfish. I'm not sure why Snapfish has such great ratings on the net. Their prints are terrible, cheap paper, weak colors, you get what little you pay for. So I finally decided to try some other place and spend some more money. I gave Mpix a try and have to say I am pleasantly surprised. Their prints are sharp with vivid true colors. They also ship fast and the pictures are very well packaged in cardboard, compared to the cheapo sites which send them in soft envelopes. Absolutely worth the money. I may try some other sites to see how they compare, but unless I find something that is around the same price and better quality, I'll probably stick with Mpix.

I've used this lab on and off for a few years. Recently, every print that I send comes back with some kind of error - either borders are cut off, the print is not centered on the mount, or borders are showing where they shouldn't be. I've had to request do-overs for several prints. I'm done with this lab. Their technicians, who package up the prints, obviously either don't pay attention to what they are doing or don't care about producing horrible work. I will never use them again.

I have ordered many photo standouts and canvas wraps from MPIX. Recently one of the photo standouts started to bubble between photo and back piece. This was about 3 months after receiving my order. I contacted MPIX and within 3 days of my email to them I had a brand new photo. Hard to beat customer service like that. It's rare in today's world when everyone has an excuse. I think their products are professional quality and they always arrive in a few days. I'll continue to use and recommend their services.

I recently sent some two separate photo orders to Mpix. The order process was easy enough and all arrived just fine. The problem is the photos are completely unusable. The file I sent they stated showed some reflected light on part of the photos. My problem is, they printed the photos knowing they would not look good. If the file I sent was not appropriate for printing, they should have notified me so I could have done something. Instead, they made terrible unusable prints, charged my credit card and shipped the rotten reprints to me. I will never use this company again as they have NO QUALITY CONTROL. They should look at the pictures they are making.

I spent so long putting together a wedding album on this sight. Went through over 700 wedding photos and uploaded the ones i wanted to include. Put so much effort and detail to every page only for it to be completely deleted because i didn't order quickly enough. I emailed customer service and all i got was pretty much oh well. I was planning on ordering two of these albums, about 5 canvas prints and a bunch of photo prints. Now i will go back to the company i was previously going to use before going to this site. So disappointing.

I've used Mpix for a few years and have loved the quality of their prints, cards and canvases. Today, I rushed through an order for our Christmas cards because there was a sale expiring. But I uploaded the wrong file. I didn't even realize until after the 30 minutes you have to cancel your order. I emailed customer service, not expecting much because it was my own error. I received an email within minutes and they happily swapped the photos.