MRO Electric and Supply

Ordering was easy. Customer service reps were quick to respond to emails and answer my questions. Products arrived much sooner than I expected which was a nice bonus. Will definitely keep you guys in mind for all my future electric supply needs. Thanks

Great customer services, got a quote back within 5 minutes which I didn't expect (other companies can take days to respond). Place the order and got free 2 day shipping which was a nice touch, so we'll definitely be contacting MRO the next time one of our lines goes down.

It's always a pleasure doing business with MRO Electric & Supply. There are knowledgeable professionals that will get you what you need in a timely fashion. My most recent order was for parts that I had no luck finding else where. Not only were they able to procure the parts, they got it to my customer much faster than expected and for a good price.

Outstanding service and support through the entire purchasing and delivery process. Critical components were delivered as promised and I just a wonderful overall experience with them. Would recommend to anyone.

MRO has been our source for several years for a particular make and model servo drive amp and modules that are near-impossible to find elsewhere due to age and their being considered obsolete by the manufacturer. Always seem to have in stock when I need one and with immediate shipping. Other electronics houses like to advertise on a website that they are in stock, but when contacting them the story becomes send in your defective one and we will rebuild it with a several week lead time. That doesn't work when you have a production machine down.

Prices are fair considering these things are as rare as unicorns.

The attention I received from Mr. Joe Kaminski was excellent, accurate, prompt, and apparently, 24/7. He went beyond normal service levels by providing very detailed information requested by me, on the specific items I was looking for to buy. He also agreed to let our carrier pick up the products at MRO's facilities.
The products I received were brand new, factory packaged and sealed, very well packed.
The only things I would have liked to receive are: the ability to pay through PayPal without the extra fees, free shipping, and a Certificate of Origin for the items.
Best regards.

MRO Electric's customer service was very quick with quoting and answering my concerned questions. They addressed everything that was necessary and informed me all that was needed. The purchased shipment came ahead of the promise day, which was most pleasing. One major thing, did I mention saving money. Yes, maybe this isn't professional of me but people should know. Purchased product saved me enough to buy this product 5 times over again from MRO.

Thank you MRO!

Made initial contact through email, followed up with a voice conversation with the rep. This is the first time using your company, very satisfied so far. Waiting for the part to be delivered and installed.

Holy Cow! Needed an Simo electrical power supply and module. At the last minute a cooling fan also. This all had to come from Germany. MRO provided great service and communication on these items, got them to us quickly at a great price. I have not seen service like this for a longtime and it was refreshing. Will definitely work with MRO again asap

Have been a customer of MRO Electric for 6+ months now. I have zero complaints on quality, customer service, and ease of use. Their site is very user friendly, their staff is always eager to please. The prices are far better, sometimes half, of other similar vendors. Overall I am completely satisfied.

WOW, I have gotten so many Siemens parts cheaper than anywhere else I can find. The customer service truly goes above and beyond. 90% of the items I order are delivered in less than 24 hours. Can't beat it!

Had a very good experience ordering from MRO. Called in, spoke to Meg who gave me pricing for a Siemens part right away. I called back later in the day and placed the order which they were able to ship overnight so that we had the part Saturday morning. Will definitely add them to our preferred vendors list.

MRO Electric provided excellent service to us when we needed it most.

Because of their professional and quick service we avoided extensive downtime and were able to continue operations, thereby avoiding a potential production disaster.

The staff was friendly and knowledgeable and we will definitely order from them in the future.

Thank you again!

It was easy to request a quote on line, Joe responded quickly with a quote and we received our desired drive in like new condition. We were a little skeptical at first to purchase from someone other than OEM, but so far the drive has performed without flaw, and we will be ordering from them again when the need arises.

We were in a bind and needed a processor for our PLC quickly. We called Joe Kaminski and he set us up with one and shipped it out over night. We bought two because the price was really good. We'll continue to do business with MRO, they are knowledgeable, friendly and try hard to meet our needs. Thanks again Joe!

Price was a little bit higher then our normal vendors but product availability and customer service was top notch. You all got us out of a tough situation and was very thankful to have found your company. Please keep up the great work and exceptional service.

I had a part shipped overnight AM delivery All that was fine,,, But they shipped the wrong part. Apparently someone had labeled the part wrong. Causing me another day of down time, lost profits, wages and late shipments.
Your prices are fair, service is good and sales are friendly.
I just hope this doesn't happen again.

I found you guys on the internet and took a long shot when our plant was down. As my job is to keep our plant up and running 24/7 and some days we all run into trouble. When I call I was treated like i been dealing with them forever. They got the part I needed and shipped out next day to get our plant back up and going. This is the kind of team we hope to have on our team year round. My hat is off to a great job and I see you care about what you do.

Bill
Phoenix,Az

David was very helpful in processing my order promptly. The shipment was well packed and arrived ahead of our expected delivery day. We certainly appreciate the assistance that MRO gave us in getting our production line running.

I was in real big trouble with one of our horizontal boring mills being out of service, in need of a control unit. MRO found the unit and had it delivered to us in about 16 hours and that included shipping! We are back up and running with minimal downtime. Thank you!

Had a great experience with MRO, found them online, they had the drive I needed and shipped it overnight to us so we were able to get our line back up and running. The next time we have something go down they'll be the first ones we contact.

Pricing was under what our local rep quoted and the servo came with a 2 year warranty, so we went with MRO despite not having dealt with them before. Worked out great so we will keep them on speed dial!

I needed a memory board, I called to place an order and even though the cut off time had already passed, the staff made everything within their hands to get my shipment at the moment I was paying, great service

Your service was excellent. You shipped the same day putting on overnight delivery.
This was critical for us because we had an important machine down. You 'all do what you say
You would do. That is a very pleasant change and a good thing for doing business