MRO Electric and Supply has a rating of 3.5 stars from 1,379 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MRO Electric and Supply most frequently mention customer service, next day, and timely manner. MRO Electric and Supply ranks 2nd among Electronic Component sites.
Mro electric have parts advertising on google in stock and every time i called they do not have it. When i mentioned this is ongoing issue they told me to not to contact them anymore Very unprofessional and disappointing
We contacted MRO Electric for a special servo motor we needed and we were treated with efficiency and respect by Mr. Kaminski. Questions were responded promptly and the delivery time was as promised! As soon as I send my payment confirmation in a a matter of 15 minutes I got the UPS shipment details. Excellent service!
Best Fanuc supplier I've dealt with, the prices were significantly below list and the free 2 day shipping made it even better. Zach was able to help with getting us set when the amp was delivered and walk us through changing a few setting to get the machine running. We've set MRO up in our system as a preferred vendor and will be contacting them the next time we need anything.
Fast service, quality product. Our production line was down and costing us thousands so we set up a courier to pick up the board we needed from MRO. They had it ready for pickup in 20 minutes and we had our line running within a few hours. MRO saved our neck, thank you!
Joe K was my sales rep and he was great at handling my order from start to finish. There was a lot of back and forth, along with logistic adjustments that needed to be made on the fly. MRO Electric was very flexible with this and delivered a quality product that my end user was able to get in a quick and timely manner with no hiccups.
I had a contracted electrical engineer fixing some problem equipment in my shop. He was leaving the next day, but needed one more thing to complete his repairs. I found the part we needed at MRO Supply & Electric, at a great price. I purchased the part late in the day on Friday and I needed the part sent overnight for Saturday delivery. I called MRO Supply & Electric. They were very willing to help me out. I received the part the following day as promised, allowing us to get back up and running and preventing any additional fees from the EE. The transaction could not have been smoother. MRO Supply & Electric is an excellent vendor and I will definitely look to them for solutions in the future.
I had an emergency issue with a customer and Mroelectric.com was extremely helpful by offering next day service at no charge. In this day and age it is impossible to find a company that does not charge extra for shipping. They also had the part I needed and offered new or refurbished items at competitive pricing. I would highly recommend.
Dave handled my order quickly and we had the speed drive delivered to us by the end of the week. Tracking number was sent on within hours and the entire process was very easy. We'll be looking to place an order for a spare at the beginning of next month.
Requested a quote, received it promptly, placed the order and the item was received a few days later as promised. They are patient, as I had a couple of questions, and they took the time to answer them for me. Wish all customer service were like this.
Sales Staff was very helpful to our maintenance crew. They were able to get our machine back up and running within a very short time, so little lost production time. Thanks for your help and fast shipping!
Easy company to deal with, made replacing our inverter significantly less painful. Zach quoted us and made sure that the order was shipped out for delivery the next morning so we were running by 8AM. We even sent the old unit back in for repair so that we have a spare going forward. Thanks MRO!
I called and talked to a real person, Gained my confidence quickly. They did exactly what they said they would do- very quick turnaround. Excellent customer service. No games- no red tape. Very easy to work with.
Best experience I've had with a Fanuc dealer so far. I was able to get a quote via text which was very easy, and when I called in to place the order it took less than 5 minutes. Free 2 day shipping was a nice touch. Now that we have our line running again I look forward to using MRO again in the future.
I called MRO for price and delivery on an item. They quoted price (lower than what I had paid from a previous vendor) and delivery of 2 days. They actually shipped the same day I placed the order. Invoice and shipping information was emailed to us the next day. Very professional company, and great to deal with. I will definitely order from them again.
Joe Kaminski does a great job for us.!
If we have a rush order he always makes sure it ships and sends tracking info right away.
Many of our orders are customer breakdowns and they need their Modicon parts the next day. Joe always follows through and gets the job done!
Positive experience as first time customer. Order was processed quickly and delivery was timely. Would most definitely do business with this company as the need arises, as well as recommending them to others.
I had an excellent service and attention. I really recommend this vendor/supplier. Good support and effective communication. The item I bought was received on time and its quality is what we were expecting.
Submitted a quote request online and got a quote back from a salesperson within minutes. I placed the order online and went with the free 2 day shipping because we weren't in a rush, it was an extremely easy process. Thank you for the help, we have added MRO to our preferred vendor list and will be using them often.
I had not heard of MRO Electric until a Google search for Fanuc drives found them.
I telephoned my order on Tuesday afternoon and received the goods at 10:30 the next morning. The staff member I spoke to was courteous and efficient.
I thoroughly recommend this company and will be using them again.
I have used MRO Electric about half a dozen times, I have received quality items from them in a prompt time frame, every time. The support staff is very knowledgeable, and quick to respond with solutions.
Our company could not get the part from our local supplier as it was replaced with a new model. Our client needed the part they originally purchased. I found MRO online and they had the exact part we required. It was very easy to order. I now have a happy client, which is good for business!
MRO provides a great service. Everyone I had contact with was very helpful and professional. The products I needed were in excellent condition and arrived on time. I recommend them highly! The machine is running great.
At first it was 50/50 kind of experience before going into the process but after the process started and the
Goods did materialized with the delivery as promise, I would rate the current experience as 100% okay.
We have since purchase additional items.
I would continue to use the service and support given.
I needed to bulk-order some part for my shop and MRO Electric saved the day! Ordering everything was so easy and everything has already shipped. So much selection on the site and the prices are great. Will definitely recommend.
MRO saved our neck after a power surge knocked out one of our main production lines. They had the power supply in stock and we sent a driver to pick it up the same day so we only had about 5 hours downtime. They have shot to the top of our list of preferred vendors.
Ordered a replacement FANUC LCD kit, normally pricey on other websites and they had it for cheaper. I bought it expecting to have some issues. When I had a question I called and was immediately sent to a person- no phone system, no international call center. The order was placed on the phone in a matter of minutes, and arrived in two days (with their free two-day shipping.) I will be shopping here again.