MRO Electric and Supply

Thank you for the amazing service. One of the best on-line experiences I have had so far in purchasing.
Super fast order turnaround time and just spectacular service. I really appreciate that!
Competitive pricing and excellent service wins the day every time. We'll be doing more business in the future for sure.

Thank you again-

Sincerely,
Bob Stiltner
Pierce County Pubic Works

My customer had a very urgent need for an item and Joe Kaminshi was extremely helpful in getting this part delivered on time from Germany in only a few days. I would certainly recommend MRO Electric. Excellent customer service!

We are very pleased with the product and service we received. We had a machine down, and needed this part on Saturday to make the repair. I called Friday before noon, and the part arrived Saturday morning as promised. It worked beautifully! We will be using MRO in the future!

These folks are great. We did communicate on parts description. Zach had exactly what we needed and as described. The parts worked right off the bat. Shipping was ASAP. We had a machine back up and running a day later. Super. We will definitely work with MRO again and again.

MRO handled our order promptly and everyone I dealt with was very helpful. We had the tracking number sent to us within 30 minutes of placing the order so we were able to arrange a technician to install the panel in our machine. We highly recommend MRO

The manufacturer didn't have stock so we found MRO online and contacted them for the module we needed. Luckily MRO had stock and their price beat the manufacturer list price by a significant margin. We were even able to get it shipped out the same day! Thank you for all your help.

Joe was especially helpful by suggesting the best ways to take care of the problem; offering to pick up the broken motor and replace it to expedite my being able to use my machine quickly. Much more reasonable than Fanuc's price for repair.

I was very pleased with the service. They were very concerned about getting the products shipped to us overnight so Our machines had minimal down time. I have used MRO in the past and they were always a top shelf company to deal with.

Charles Dougherty was very helpful.
We had a real crisis and he assisted with a critical part to allow us to meet a contact deadline for our largest customer.
He stayed late on a Friday after work to make sure we received our parts.

Extremely impressed! I bought a new Siemens board and I asked how fast could it be shipped. I ordered it that afternoon and they overnighted it. It arrived at my shop the next morning in perfect condition. The customer service was excellent they checked on me and my order throughout the entire process. I will definitely be using them again for further purchases.

MRO was really able to get me out of a jam. I requested a quote online and got a response from Joe right away with pricing. I called in to place the order with Meg who was very accommodating as well. They were able to ship out the same day, even though I place the order late in the afternoon. Thank you!

Our sale representative Joe Kaminski was very thorough and followed thru with the order process from start to finish. Overall, we were extremely satisfied with our experience and would use MRO Electric for future purchases.

Hi,
I was in a real time frame jam, in need of a Mazak motor ASAP Other places I tried gave me an 6 month lead time. I received a well-built motor with a warranty in two days! Saving our company thousands of dollars. The sales rep was extremely knowledgeable and polite. Very helpful.
I will be a repeat customer. Motor is running great :)

I am very pleased with the service I received from Joe Kaminski the MRO Electric representative.
He was very prompt on all replies and also helped us on trouble shooting our problem with our machine.
We found the site on line, we had never used this company before and due to the help they gave us with
Our phone conversations we gave them our repair work and we were very satisfied with the service.We will definitely be contacting them first with any new issues and would highly recommend them to others.

I had a screen go bad on my boring mill and I ordered a new one from MRO. It came quickly and it was a direct replacement plug and play so it only took me about 15 minutes to change it out. I was please with the service and shipping time.

Joe Kaminski was great helping with the PLC but also as a go between with us and the programming company as well. Joe was very good on the customer service side of the business as well which many companies don't have anymore. Highly recommend MRO Electric to do business with.
Thanks

Bought a Fanuc servo from MRO, they shipped it out within half an hour of placing the order and were able to overnight it to out plant to get the line back up and running. I had a question about installation which they were able to guide me through as well. Will definitely contact them when I need something again.

I had a wonderful experience with MRO and their customer service They were fast and efficient in taking care of my needs. They were friendly when I called and they were able to answer all my questions. They were able to get the necessary repair done on my obsolete part and get it back to me in less than a week! I will definitely do business with them again!

I had never purchased from MRO in the past and was searching for a power supply online. I requested a quote and was pleasantly surprised when it was emailed to me within 5-10 minutes. The price was competitive and we will be requesting additional quotes in the future.

I was very satisfied with the quality of the product and prompt responses from this vendor. Shipping was fast and the item arrived as described. Would highly recommend and will be using them again in the future.

Simple, fast, accurate service. I call this team with a problem and get to communicate with people who are eager to get me back up and running. Even when it takes several round of calls/emails to troubleshoot and get the correct component. Then even if shipping is a few minutes away, they find a way to get my part in a box and out the door.

I found MRO online and had not ordered from them before, but they got back to me with a quote that was lower than the other prices we received. Joe sent pictures of the simatic panel to confirm they were sending the same one as what we had installed and everything matched up. Our line is now running with the replacement panel and we sent the old one back to MRO to be repaired.

The only thing that would have been missing was to receive your acknowledgment of receipt of our order, since we only received your Invoice at the time of shipment that was within 2 or 3 days.
But everything was very easy, and we are satisfied.

This was a part that we needed due to the equipment being down. Joe Kaminski was great to work with and got the part to me first thing the next morning. The price was also better than our regular vendor who did not have the part in stock. Overall a great experience.