Overview
mSpy has a rating of 4.2 stars from 2,133 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
When it comes to our children, we want nothing but the best for them. We want to protect them from any harm, both physical and emotional. And in today's world, one of the biggest threats to our children's safety is the Internet.
Recently I gave the first phone to my kid and was looking for a tool to supervise their smartphone activities. My search stopped on mSpy and I am pretty satisfied. Nice app, reliable features and qualified support. Everything I was looking for.
Horrible site. Read some reviews, thought it would be okay. Now i have paid for the one month, and mspy is not working how it should be. I have entered the icloud email and password and it has been verified, but nothings happening. I have tried to contact mspy 6 times now, the first 2 times they hung up on me, now they arent even answering the phones. This is probably the worst customer service i have ever recieved. I also emailed a request for a refund and still nothing. Such bull$#*!. DONT PAY FOR THIS
Great app! Now I can see all the men who call my wife as soon as I leave town. I know she's very pretty but I won't let her cheat on me while I'm away! I am always one step ahead and I know where she is and who she is going to visit. I know everything!
VERY MISLEADING ADVERT
You will need to buy into more subscriptions to enable any of the features, and these cost even more than the original one you have already paid upfront.
Also doesn't work effectively with iphones.
I realised this within 5mins of purchasing. I messaged instantly asking for a refund and they refused. After about 6 emails they are now offering 25% refund. No acceptable.
They are ignoring any consumer rights, cooling off period laws etc and are refusing to fully refund. I see from other reviews this has happens alot, so they probably rely on the advert scam for income. It makes me wonder if the positive reviews are real or paid for by the company.
Dear Customer,
Thank you for contacting mSpy!
With this letter, we confirm that the partial refund has been successfully processed in your favor.
If you're looking for a reliable, affordable way to get the information you need, then mSpy is the perfect for you as for me. Their discreet, reliable application has changed the lives of millions of people around the world and we're proud to be able to offer it to you. Thank you for mspy!
I just paid for a subscription with myspy for the first time and it is not of any use to me. It's also misleading which is why I decided to not use it. When I asked for a refund they would not give it to me after I explained that the service isn't doing what the website has advertised that it would do. They just froze my account and suggested other alternatives. I don't want any free additional months added, nor do I want to continue using myspy, I just want a refund because I won't be using it.
Mspy working for 100%! I have mspy accoun for 3 target phones, and using this application for more than 1 year. And I want to say that I have never had any issue with this app. Once it was installed and till now there were no problem for me in usage! Great job! I love it!
Do not get that Mspy tracking it's gimmick to lure u in, I had three account with them, I was never told they do not refund your money when I was opening the account, I was never told if your account expires you will need the actual device to download the program again. While Mspy still have money for another account that i ask to freeze cause I could not install the software. Do not purchase anything thing from Mspy. You figure Mspy would just go in the system an reopen the account they can not. Do believe they lies. Mspy is a FRAUD.
Dear Garnel,
We are sorry to hear that you had such a problem. Researching the issue at our end, we have carefully checked your account. On your Personal Page with us, we've found some obstructions that prevent you from using mSpy. According to our information, the login credentials to your target iCloud account have been recently changed and that's why mSpy cannot fetch any information from it. In order to start monitoring your target iCloud account, please log in to your mSpy Control Panel and re-enter login credentials to the iCloud account. After that mSpy will download all available information.
Regarding mSpy application re-installation on the target device kindly be informed that after your account expiration you have around 48 hours to extend the subscription. After that period most probably mSpy application will lose the connection with our server and re-activation will be required (technical SMS or re-installation).
Please keep in mind that the physical access to the target device is required (in order to perform re-installation procedure). According to the information from your account, our Customer Care representatives provided you with full assistance in the matter of lost connection and even suspended your account couple times (for you not to lose any subscription days).
Garnel, we are here to assist you 24/7 on all levels via chat, tickets and over the phone.
Also, do not hesitate to contact me directly at margaret@mspy.com every time it is needed for any assistance.
Best regards,
Margaret
CC Head
If you are looking for a way to keep track of your child's phone usage, then mspy is the perfect solution for you. With mspy, you can see all of the text messages that are sent and received on your child's phone, as well as the websites that they visit.
1. MSpy is the best way to get information from my son's phone!
2. With mSpy, I can see what my son is up to on his phone!
3. Get all the information I need with mSpy!
It`s more that enough for me in everyday usage. LIKE IT!
My spy will automatically charge your credit card even though your account is disabled or non active for long a long time.
They will insist on your account being enable on automatic renewal even if it's not.
They will hassle with you and come up with refund policy even though they charge you without your consent.
Think twice before you pay anything from myspy
Dear Aubrey,
I'm sorry to hear about the issues you've encountered with our billing practices. We strive to be transparent and fair in all our interactions with customers, including billing procedures.
I understand your frustration with automatic charges and the insistence on enabling automatic renewal. We take your feedback seriously and will review our policies and procedures to ensure that they align with our commitment to customer satisfaction and fairness.
Regarding refunds, our policy is to provide refunds in accordance with our terms and conditions. If you believe you were charged without your consent or under unfair circumstances, please reach out to us directly so we can investigate the matter and address your concerns promptly.
Your feedback is important to us, and we appreciate you bringing these issues to our attention. We will take steps to address them and improve our processes to better serve our customers.
If you have any further concerns or if there's anything specific we can do to assist you, please don't hesitate to reach out to us directly.
I m the user of mspy apps
Recently i had a some issue on technical problems and i had many conversations with many people. And i havn't actually get satisfied about the conversations but Thomas york who work in a customer service guy was so supportive and leave a helpful comment a lot.
Thanks for a make a wonderful assistant.
I had spoken to several different agents and they pushed the a $300 service, I had asked several times if it will work and was told yes and I just come back and they will install the service. Well the service can't be installed on my phone. I requested refund immediately after finding out that I won't be able to use it and I received an email pretty much stating I should know the phone can't be jailbroken and therefore will not receive a refund.
Dear Customer,
Thank you for the feedback!
Please note that we provide all requirements on our website. We give detailed guides and software features. When purchasing mSpy, you have agreed to the terms and conditions of the mSpy Refund Policy.
We suggest freezing your subscription until you are capable of using it.
Mspy is a batman as a spy monitoring app! LOking for an app to help you keep track of your kids or employees, mSpy is a great choice. It works well on both iPhone and Android phones and is very easy to use. I use 2 account on both phones. With mSpy, you can see where your kids are at all times and what they are doing on their phones. This is a great way to keep track of your kids' whereabouts and ensure they are always safe.
As a parent, you always want to know what your kids are up to. I know it `cause I have a child too! With mSpy, you can easily spy on their actions on the network and see what they're doing. This is a very handy app that can help you control their actions and make sure they're not doing anything they shouldn't be doing.
I had a few questions regarding the wifi networks tab because I wasn't seeing the network's ID's and he provided me with a super insightful article that listed some really valuable information. On top of that, he did almost by reflex and super fast! Super knowledgeable support rep!
Being in a relationship requires trust, respect, and communication. Without these three things, the relationship will crumble. I found out my GF was cheating on me thanks to the mspy monitoring app. I was able to see deleted messages and calls which revealed a lot of secrets. Mspy allowed me to see who she was talking to, when she was talking to them, and what they were saying. Thanks to mspy, I was able to confront her about her infidelity and we were able to work through it. Mspy saved our relationship.
Don't waste your money. I put app on target phone, worked 15 minutes. Then I was told the phone had got stuck so I had to send a text to the target phone and include ******* in the text and that would unlock it. Didn't work. I was then told to load it on target phone again so I tried and it said my registration code was invalid. I asked for refund and after 3 weeks was told no refunds.
Dear Customer,
We regret to hear about your experience.
Please check the latest correspondence with our Billing department to resolve your issue as soonest. If you have any other questions please let us know.
Thank you,
MSpy Team
They will simply lie about the tech capabilities. Told me that it can record phone calls (they don't), that there is no need for rooting (there is) and sold me their Family package as it should be a superior one, which surpassingly I will not need rooting with it (and it doesn't) + charged me with 3 different charges and refused to credit me...
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
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- Tallinn, Campeche, Estonia
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for taking time to explain the issue to us.
First of all we would like to apologize for the inconveniences you had faced with. Our Developers' Team is working on the issue right now, so we expect it to be fixed till next Monday.
In order to speed up the updates we kindly ask you to login your account and click on the green button "Update Now". Then please re-check your account after some time for the updates.
Please note that since you are using Basic Subscription, you are always welcome to send your request for support via email. Our Customer Care representatives will gladly provide you with suggestions.
Our sales line +1 855 896 0041 works 24/7 and sometimes it is get to get through due to high volume of incoming calls from potential customers.
You may purchase our Phone support in order to have an additional phone support within your package.
Sincerely,
Margaret Lewis
CC Head