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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 11 days
+1793
How would you rate mSpy?
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Missouri
1 review
1 helpful vote
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Worse app ever used
January 6, 2021

Don't waste your money. I put app on target phone, worked 15 minutes. Then I was told the phone had got stuck so I had to send a text to the target phone and include ******* in the text and that would unlock it. Didn't work. I was then told to load it on target phone again so I tried and it said my registration code was invalid. I asked for refund and after 3 weeks was told no refunds.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 7, 2020
Sergey V. mSpy Rep
over a year old

Dear Customer,

We regret to hear about your experience.

Please check the latest correspondence with our Billing department to resolve your issue as soonest. If you have any other questions please let us know.

Thank you,
MSpy Team

Israel
1 review
0 helpful votes
Follow Arik K.
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$#*!ty company
July 30, 2022

They will simply lie about the tech capabilities. Told me that it can record phone calls (they don't), that there is no need for rooting (there is) and sold me their Family package as it should be a superior one, which surpassingly I will not need rooting with it (and it doesn't) + charged me with 3 different charges and refused to credit me...

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 29, 2022
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.

Thank you for your understanding and patience!

GB
1 review
0 helpful votes
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Need to spend time on installation
May 12, 2023

Installing the app may require some patience, as it takes a while. In my case, I had to reach out to the support service. However, the wait is worth it as the app offers a vast array of features. I highly recommend it.

Date of experience: May 12, 2023
GB
1 review
0 helpful votes
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Great discount from support
December 27, 2023

This app is incredibly effective for monitoring a child's phone, especially on a rooted Android device. The chat support on the website has been beneficial. I've been using the app for a year now, and I'd like to express my gratitude to the support team for the generous discount offered for the upcoming year.

Date of experience: December 27, 2023
California
1 review
1 helpful vote
Follow Laguna M.
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They have no idea when a jailbreak will release for your child's phone though they give you all these details as to what services the software does when a jailbreak does exist. I contacted their customer service telling them I needed a refund of the ridiculous $200 because I'd be paying for a service when it wouldn't even satisfy the needs I had for buying it in the first place and after three rounds of communicating with them their only answer was to look at the terms and conditions and refund policy and sorry, we can't give you a refund. Not worth your money if you don't know all the details which they obviously try to scam others by giving as little information as possible. You will not get your money back if you find the software doesn't work for your needs. Awful customer retention.

Date of experience: April 26, 2018
Sergey V. mSpy Rep
over a year old

Dear Laguna,

We regret to hear about your experience. Please, note that jailbreak appears once in a while and unfortunately it doesn't depend on us. Even without jailbreak you can still monitor your child's iPhone by knowing its Apple ID and password. Please provide your Customer information so we can assist you effectively in this case.

Waiting for your response,
MSpy Team

Florida
1 review
0 helpful votes
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This incredibly useful application!
April 27, 2022

This incredibly useful application helped me to spy on my wife. It gave me the ability to see her texts, her call history, and her location. I was even able to view her photos and videos. This app was a lifesaver for me and helped me to catch my cheating wife.

Date of experience: April 27, 2022
Kyrgyzstan
1 review
0 helpful votes
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MSpy - the best app on a t market!
July 18, 2022

The best app on the market. I highly recommend it, it's worth every cent you've paid for it. Highly qualified Support Team, special thanks to agent Michael Bloomberg for doing his best every time I ask for help!

Date of experience: July 18, 2022
Illinois
1 review
0 helpful votes
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I have to say, I'm really impressed with mSpy.
April 19, 2022

I have to say, I'm really impressed with mSpy. As soon as I installed the app, I was able to see all the men who had called my wife while I was away on business. I know she's very pretty, but I won't let her cheat on me while I'm away! I'm always one step ahead and I know where she is and who she is going to visit. I know everything! Thanks to mSpy, I can rest assured that my wife is being faithful to me. Thank you mSpy!

Date of experience: April 19, 2022
Missouri
1 review
0 helpful votes
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It is REALLY something! MSPY let me see every single message he sends and receives! I am very impressed by the variety of features mspy contains. My favorite is the 'GPS location' option. I can see every house with WIFI that was visited by him! TODAY! WOW!

Date of experience: May 16, 2022
California
1 review
1 helpful vote
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Don't waste your time
October 22, 2022

This company is the worst don't get or use them. There could not be uploaded to my kid's phone and I cancel the same day I open the account after finding out their service could not help me. They refused to send me my reimbursement back. I talk to a customer service person and they told me because it's an 8plus iPhone it can not be uploaded.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 22, 2022
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for contacting mSpy.

Please accept our apologies due to the inconvenience caused by this problem

The iPhone monitoring procedure has recently changed. It requires physical access to the target phone and a PC or a Mac.
The installation will be made by a technician so in order to get it done please contact us in the LiveChat from mspy.com website or click Chat in your profile from the menu.

GB
1 review
0 helpful votes
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Needs Some Work
May 9, 2024

I know there's no such thing as a perfect app, but mSpy could definitely use some improvements. I would love to see a feature that allows me to set up specific time limits for apps and websites.

Date of experience: April 29, 2024
GB
1 review
0 helpful votes
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Eye-Opener
May 8, 2024

The app itself is great, but if you're not ready to find out some things about your partner, think twice before getting it. I lived in a bubble. MSpy just popped it.

Date of experience: April 28, 2024
GB
1 review
0 helpful votes
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Good features
August 24, 2023

MSpy's keylogger feature has helped me recover important notes I accidentally deleted from my phone. I didn't realize how handy it would be until I needed it, and it saved me from a lot of frustration. It's a feature I hope to never need again, but I'm glad it's there.

Date of experience: August 24, 2023
Texas
1 review
0 helpful votes
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NOT A LEGIT COMPANY
October 3, 2021

Do not read the 5 star reviews. Like an idiot, I did not see the many negative reviews til after downloading the app.
The app absolutely doesn't work like the many negative reviews say.
You try to cancel and get a refund and it won't happen. Also, their customer service is disconnected, probably because of so many pissed off customers trying to get a refund.
Don't bother trying to get a refund, call your bank for fraudulent charges.
Again this is not a legit company. Avoid avoid avoid.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 3, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for contacting us about your issue. We are truly sorry that it did not work as promised. We also apologize for any inconvenience that this has caused for you.

Please provide me with your customer ID so that I can check it further and offer an alternative for you.

Looking forward to hearing from you.

GB
1 review
0 helpful votes
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It Captures Everything
November 7, 2023

MSpy captures everything, from keystrokes to screenshots. My child was bullied online and I had no way of knowing what was going on. We took screenshots of the messages and sent them to the school. The administration was able to take action and protect my child.

Date of experience: November 7, 2023
Texas
1 review
0 helpful votes
Follow Seraphina A.
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Briana is the greatest! She deserves a raise for the amount of time she spent dealing with my issue alone! I can only assume she provides this superior level of customer service to everyone and she should be considered a "priceless employee"! The issue I dealt with took some days to get handled but she handled everything and was just a gem to work with.

Date of experience: July 29, 2022
Canada
1 review
4 helpful votes
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Worst thing of my life
October 2, 2017

Dont fall for it like we all have. They have so many back systems in order for you to get your money back even when their system is a problem. When they cant answer your question that is valid for a refund, they simply dont reply back until the refund time goes off. The $#*!tiest thing ever! Waste of so money and they have no respect over ones money.

Date of experience: October 2, 2017
Sergey V. mSpy Rep
over a year old

Dear Brandy,

Thank you for contacting us!

We regret to hear that you experience such problem with our software.

We will be glad to investigate on your case and provide with effective solution as soon as possible. Please, provide you customer information and we will be glad to help you!

Waiting for your response,
MSpy Team

Romania
1 review
0 helpful votes
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I have had a very, very Bad experience with this company. Before buuying it I specifically asked if it works on Iphone 14 and I've been told that it does monitor this kind of phone, it monitors Whatsapp, Instagram and Snapchat. So, I payed almost 200 euros to monitor Iphone 14 in order to keep my child safe. But it did not work after installing the app, it does not monitor Whatsapp, there was no Snapchat, no Instagram in the menu. I got in contact with a person from customer support and I was told that it does not work without jailbreak and I was asked to pay more than 500 euros to get this kind of service. Of course I did not agree and I asked for at least 80% of what I payed back. This situation occured about 1 week after I made the payment fot this so-called app. I have given them 10 days to refund at least 80% back but 2 weeks later no answer about it. I have print screens with conversations to them for those who do not believe it. DO NOT BUY this so-called spy app, it doesn't work.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 14, 2024
Sergey V. mSpy Rep
9 months ago

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Romania
1 review
4 helpful votes
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Refund policy
October 2, 2017

Is bad! The 14 days trial is hidden. Refund policy is bad because of hidden conditions! Also I changed my mind and is so bad for me. $200 is nothing for they and also will end very bad as a company with no respect for us.

Date of experience: October 2, 2017
Sergey V. mSpy Rep
over a year old

Dear Petre,

Thank you for contacting us!

We regret to hear that you experience such problem with our software. Please, be informed that all our billing decisions are made in accordance with our refund policy available here: https://www.mspy.com/refund-policy.html

We will be glad to investigate on your case and provide with effective solution as soon as possible. Please, provide you customer information and we will be glad to help you!

Waiting for your response,
MSpy Team

California
1 review
0 helpful votes
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Thank you mspy!
May 31, 2022

If you are like most people, you probably have a lot of important things in your life that you need to keep track of. Your work, your family, your finances, and your personal relationships are all important aspects of your life that need to be monitored closely. This is where mSpy comes in.

Date of experience: May 31, 2022