mSpy has a rating of 4.2 stars from 2,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
Don't waste your money. I put app on target phone, worked 15 minutes. Then I was told the phone had got stuck so I had to send a text to the target phone and include ******* in the text and that would unlock it. Didn't work. I was then told to load it on target phone again so I tried and it said my registration code was invalid. I asked for refund and after 3 weeks was told no refunds.
They will simply lie about the tech capabilities. Told me that it can record phone calls (they don't), that there is no need for rooting (there is) and sold me their Family package as it should be a superior one, which surpassingly I will not need rooting with it (and it doesn't) + charged me with 3 different charges and refused to credit me...
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
Installing the app may require some patience, as it takes a while. In my case, I had to reach out to the support service. However, the wait is worth it as the app offers a vast array of features. I highly recommend it.
This app is incredibly effective for monitoring a child's phone, especially on a rooted Android device. The chat support on the website has been beneficial. I've been using the app for a year now, and I'd like to express my gratitude to the support team for the generous discount offered for the upcoming year.
They have no idea when a jailbreak will release for your child's phone though they give you all these details as to what services the software does when a jailbreak does exist. I contacted their customer service telling them I needed a refund of the ridiculous $200 because I'd be paying for a service when it wouldn't even satisfy the needs I had for buying it in the first place and after three rounds of communicating with them their only answer was to look at the terms and conditions and refund policy and sorry, we can't give you a refund. Not worth your money if you don't know all the details which they obviously try to scam others by giving as little information as possible. You will not get your money back if you find the software doesn't work for your needs. Awful customer retention.
Dear Laguna,
We regret to hear about your experience. Please, note that jailbreak appears once in a while and unfortunately it doesn't depend on us. Even without jailbreak you can still monitor your child's iPhone by knowing its Apple ID and password. Please provide your Customer information so we can assist you effectively in this case.
Waiting for your response,
MSpy Team
This incredibly useful application helped me to spy on my wife. It gave me the ability to see her texts, her call history, and her location. I was even able to view her photos and videos. This app was a lifesaver for me and helped me to catch my cheating wife.
The best app on the market. I highly recommend it, it's worth every cent you've paid for it. Highly qualified Support Team, special thanks to agent Michael Bloomberg for doing his best every time I ask for help!
I have to say, I'm really impressed with mSpy. As soon as I installed the app, I was able to see all the men who had called my wife while I was away on business. I know she's very pretty, but I won't let her cheat on me while I'm away! I'm always one step ahead and I know where she is and who she is going to visit. I know everything! Thanks to mSpy, I can rest assured that my wife is being faithful to me. Thank you mSpy!
It is REALLY something! MSPY let me see every single message he sends and receives! I am very impressed by the variety of features mspy contains. My favorite is the 'GPS location' option. I can see every house with WIFI that was visited by him! TODAY! WOW!
This company is the worst don't get or use them. There could not be uploaded to my kid's phone and I cancel the same day I open the account after finding out their service could not help me. They refused to send me my reimbursement back. I talk to a customer service person and they told me because it's an 8plus iPhone it can not be uploaded.
Dear Customer,
Thank you for contacting mSpy.
Please accept our apologies due to the inconvenience caused by this problem
The iPhone monitoring procedure has recently changed. It requires physical access to the target phone and a PC or a Mac.
The installation will be made by a technician so in order to get it done please contact us in the LiveChat from mspy.com website or click Chat in your profile from the menu.
I know there's no such thing as a perfect app, but mSpy could definitely use some improvements. I would love to see a feature that allows me to set up specific time limits for apps and websites.
The app itself is great, but if you're not ready to find out some things about your partner, think twice before getting it. I lived in a bubble. MSpy just popped it.
MSpy's keylogger feature has helped me recover important notes I accidentally deleted from my phone. I didn't realize how handy it would be until I needed it, and it saved me from a lot of frustration. It's a feature I hope to never need again, but I'm glad it's there.
Do not read the 5 star reviews. Like an idiot, I did not see the many negative reviews til after downloading the app.
The app absolutely doesn't work like the many negative reviews say.
You try to cancel and get a refund and it won't happen. Also, their customer service is disconnected, probably because of so many pissed off customers trying to get a refund.
Don't bother trying to get a refund, call your bank for fraudulent charges.
Again this is not a legit company. Avoid avoid avoid.
Dear Customer,
Thank you for contacting us about your issue. We are truly sorry that it did not work as promised. We also apologize for any inconvenience that this has caused for you.
Please provide me with your customer ID so that I can check it further and offer an alternative for you.
Looking forward to hearing from you.
MSpy captures everything, from keystrokes to screenshots. My child was bullied online and I had no way of knowing what was going on. We took screenshots of the messages and sent them to the school. The administration was able to take action and protect my child.
Briana is the greatest! She deserves a raise for the amount of time she spent dealing with my issue alone! I can only assume she provides this superior level of customer service to everyone and she should be considered a "priceless employee"! The issue I dealt with took some days to get handled but she handled everything and was just a gem to work with.
Dont fall for it like we all have. They have so many back systems in order for you to get your money back even when their system is a problem. When they cant answer your question that is valid for a refund, they simply dont reply back until the refund time goes off. The $#*!tiest thing ever! Waste of so money and they have no respect over ones money.
Dear Brandy,
Thank you for contacting us!
We regret to hear that you experience such problem with our software.
We will be glad to investigate on your case and provide with effective solution as soon as possible. Please, provide you customer information and we will be glad to help you!
Waiting for your response,
MSpy Team
I have had a very, very Bad experience with this company. Before buuying it I specifically asked if it works on Iphone 14 and I've been told that it does monitor this kind of phone, it monitors Whatsapp, Instagram and Snapchat. So, I payed almost 200 euros to monitor Iphone 14 in order to keep my child safe. But it did not work after installing the app, it does not monitor Whatsapp, there was no Snapchat, no Instagram in the menu. I got in contact with a person from customer support and I was told that it does not work without jailbreak and I was asked to pay more than 500 euros to get this kind of service. Of course I did not agree and I asked for at least 80% of what I payed back. This situation occured about 1 week after I made the payment fot this so-called app. I have given them 10 days to refund at least 80% back but 2 weeks later no answer about it. I have print screens with conversations to them for those who do not believe it. DO NOT BUY this so-called spy app, it doesn't work.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Is bad! The 14 days trial is hidden. Refund policy is bad because of hidden conditions! Also I changed my mind and is so bad for me. $200 is nothing for they and also will end very bad as a company with no respect for us.
Dear Petre,
Thank you for contacting us!
We regret to hear that you experience such problem with our software. Please, be informed that all our billing decisions are made in accordance with our refund policy available here: https://www.mspy.com/refund-policy.html
We will be glad to investigate on your case and provide with effective solution as soon as possible. Please, provide you customer information and we will be glad to help you!
Waiting for your response,
MSpy Team
If you are like most people, you probably have a lot of important things in your life that you need to keep track of. Your work, your family, your finances, and your personal relationships are all important aspects of your life that need to be monitored closely. This is where mSpy comes in.
Answer: Dear Julie, At the moment you can monitor Snapchat only on Android phones due to absence of jailbreak for the latest iOS versions.
Answer: Dear Vivian, You can install mSpy on Android phone without rooting. All you need is phone that you want to monitored in your hands and mSpy subscription. It will take around 5 minutes to install mSpy.
Answer: Hello Roops, Thank you for your question. It depends what target device you are using, with Androids and jailbroken iOS devices you can see all deleted messages after mSpy installation and with iOS without jailbreak deleted messages are not available. In case you have any more questions please contact us! Regards, MSpy team
Answer: Dear Zac, Thank you for your question! Please be informed that currently mSpy application is capable to fetch only messages and received media files from Instant Messengers such as Viber (messages, media files and call logs), Whatsapp, Facebook Messenger, Skype (messages and call logs). You may monitor Snapchat application as well - mSpy will fetch photos which are sent/received.
Dear Customer,
We regret to hear about your experience.
Please check the latest correspondence with our Billing department to resolve your issue as soonest. If you have any other questions please let us know.
Thank you,
MSpy Team