Overview
mSpy has a rating of 4.2 stars from 2,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
I tried a trial and then purchase a Premium and I want to say something about my experience: mSpy is the perfect tool for keeping your loved ones safe. With its friendly support team and easy-to-use interface, mSpy makes it easy to keep track of your family's activities and whereabouts. You really CAN keep them safe with mSpy!
Highly recommend trying it! From the first day of use, it works awesome! I have all information from the target phone in my account. Updates come without any delay. AWESOME! Have a lot of benefits in a Premium mode, so I have no regrets to purchase it for a year.
A phony website that they must support directed me to them saying all I need was an "email" No physical contact and immediate payment was required. When I attempted to get help they weren't able to support me.
Telling you as a parent: if you're looking for a way to keep tabs on your kids, mspy is the perfect solution. With mspy, you can see what they're up to at all times, even if they're trying to hide it from you. You can even set up alerts so you'll be notified immediately if they try to access a specific website or app, or if they make a call to a certain number
I have been using mSpy for more than a year now, and I absolutely love it! It has always worked flawlessly for me, and I have never had any issues with it. I currently have mSpy installed on three different target phones, and it has never let me down. It is extremely easy to use and set up, and it provides me with all the information I need. I would highly recommend mSpy to anyone looking for a reliable and effective spy app!
Father looking to keep tabs on my son. Purchased it only to find out that I have to Jailbreak my sons Iphone. My mistake for not seeing the small print disclaimer on the bottom of the on the second page. Discovered my "mistake" within 30 seconds of purchasing and tried to get a refund via their 800 number. They said I would have to request the refund in writing, which I did. Two day later they responded with a surprising "NO". Luckily I used my Am Ex and disputed it the minute I got off the phone the first day.
Mspy was nice enough to offer their software to me at a 40% discount after my email to them voicing my displeasure. "no refund, but we will offer you a discount on something you will never use". What a deal!
I have received two more emails asking for payment since my Am Ex stopped the payment. Right... let me get right on that.
If they are not hiding anything (excuse the pun) then print the fact about Jailbreaking on the front page and not the bottom of the order page.
You will be charged automatically every month unless you deactivate the the auto renewal service and then you will still be charged an additional month when you deactivate it! It is not as simple to install as they suggest especially if you have a virus protection on your phone and the help team take forever to actually "help" and are pretty much useless and will only refer you to the instruction, there is no way you'll be getting a refund if you cant install the product either! Don't waste your money!
Dear Kelly,
I am sorry to hear that you experience inconveniences using our product. Please be informed that our Help page is a primer source for the customers, in case there are no suitable instructions there our Support team will do their best to find a solution to your problem.
Please get back to me directly in case your problem was still not resolved, I will gladly assist you personally.
Best Regards,
Veronica Jones
CC Head
veronica.jones@mspy.com
I just misclicked and accidentally deleted an important message. Thankfully, mSpy's Keylogger feature has saved me from this nightmare twice now. It allows me to retrieve deleted messages with timestamps. Definitely a useful feature to have.
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This company is NOT to be trusted. I have had ongoing difficulties retrieving information on device and after 2 days (pre-purchased 12 months - STUPID ME) I informed them I would like a refund as I was unable to navigate the program. I do not wish for this program and I have never used it. They will not provide it and their customer service is completely useless. They don't directly respond to questions, everything takes forever and it is my belief that the people responding don't understand English, which is very frustrating. I am forwarding all information to the Department of Fair Trading in Australia to find out our next step.
Dear Shiva,
Thank you for sharing your experience!
We regret to hear that you had such a problem and we will be glad to help you out and provide the best solution.
Please, provide your customer information so we can identify your account and solve the problem.
Thank you for your understanding and cooperation!
MSpy Team
There are a lot of things that mspy helps me with. It gives me to understand my son better and it helps me keep track of him. It also helps me communicate with him more effectively. I can see what he is doing and where he is going. I highly recommend this product to anyone who struggles with communicating with their children or keeping track of them.
This is really useful thing! I am always sure that my children are safe and they are in no way in need. I am writing a review with a huge smile on his face, which I give to this service, thank you that you are!
Ihave been using Mspy for over a year. Two people on the team made life easy because of their knowledge and expertise and desire to genuinely help: Briana and Karl. They are the best. Makes you want to continue using this service.
For some reason the app wasn't updating the locations, got in touch with support, they got back to me really fast, Olivia Miller walked me through the solutions, and now it's working great. I can really appreciate speed and accuracy.
I would like to set the context first: my target phone was listed on their website as supported, i had 50GB free storage and a stable 5g wifi connection.
The app is causing lag, it does not save the conversations properly and it even mixes the message senders. After locking and unlocking whatsapp, it remained stuck and the website was saying "error contact support". After requesting a refund in less than 24 hours they rejected it saying that I have to talk to their tech support team and they will solve my problem. I have to mention that their billing team responds only once a week. This company is a scam.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
Emma was super. I love her. She was very knowledgeable and professional. Was a pleasure to work with her. She got it all done in record time. I dealt with the male reps and i hated to deal with them. She is indeed an asset. Please treat her well.
MSpy is alright. It's not perfect, but it gives me the info I need. The price is fair, considering what it offers. I just wish Twitter monitoring. But if you're just looking for a surveillance tool, it does the job.
Yesterday I purchased premium package but even keyloggers is not working from start, repeatedly called customer service but there is no resolution. If basic keyloggers is not working then where is question of social media tracking. Useless app. Mspy developer please resolve my issue asap or return my money. My customer I'd is *******
Dear Customer
Thanks for contacting our Support Team!
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
They charged me 3 times for 1 subscription. Their chat feature acknowledged they were having problems installing software on iphones and they would extend my service 2 weeks. I asked for a refund because it didn't work. Plus I told them to refund the other two subscriptions that I did not authroize. They want me to pay to talk to someone on the phone. I have been waiting weeks. No response. Promises that billing will contact me and it doesn't happen.
Dear Customer,
We are sorry to hear that you are unhappy with our product and had such difficulties in using it. Please know that we are constantly improving the comprehensive instructions on how to use our product and our Customer Support Lines are always there to help with any challenges that you may experience with mSpy.
However, Our Billing Department did confirm that full refund has been successfully processed in your favor.
Should you have any questions, please contact us.
Kind regards,
MSpy Team
When you install this app on the target phone you have to disable Google play protect well later on it sends a notification up at the top of the phone that says there is a harmful app that needs to be uniinstalled, if it's done then you wasted money and time. And there is no Way to stop Google play protect from deleting M spy app...
You will not get a refund either
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Dear customer,
We apologize for the negative experience you had with our website and customer service. We strive to provide excellent customer service and support to all our users, and we regret that we were not able to meet your expectations in this regard.
We take your feedback seriously and will work to improve our processes to ensure better support and assistance for our customers. We understand the frustration you may have faced when seeking help and not receiving the support you needed.
If there is anything specific you would like to discuss or if you have any outstanding concerns that we can address, please reach out to our customer support team. We are committed to resolving any issues you may have and providing a satisfactory resolution. We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
Once again, we apologize for any inconvenience caused, and we appreciate you bringing this matter to our attention. We value your feedback and will use it to enhance our services and improve the overall customer experience.
Thank you for your understanding, and we hope to have the opportunity to assist you further.