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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 10 days
+1793
How would you rate mSpy?
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Michigan
1 review
0 helpful votes
Follow Zayaka B.
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THIS IS A SCAM
January 4, 2024

I ask for help many times, I proof them that I was a member, they ignored me. They answer me with the same answer, I emailed them the emailed me back with the same answer the same customer care representative me answer me the seven times that I reach out to them so this is a scam. Do not waste your money. Mspy.com. Scam! I tried to have my money back and they say someone will contact you from today and several days. This is unbelievable.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 28, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Nigeria
1 review
0 helpful votes
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Hack husband's phone
October 7, 2023

Hello everyone! I had seen so many recommendations on Tomcyberghost@ g m a il. Com so I contacted him to help me Clone my wife cell phone and WhatsApp and other applications on her cell. Just like Magic, I got the files to get it done and I have access to my wife phone. He was really efficient and I have access to everything including phone calls, logs, SMS, surrounding and location.
What I like about the job is that it cannot be trace. I have this working for months now. I am just another satisfied customers hinting a good review to others.

Date of experience: June 25, 2023
Ohio
1 review
0 helpful votes
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Mspy is a fast
September 4, 2022

Mspy is a fast and easy to use application that helps you keep track of your child's online activity. With mspy, you can see what websites they are visiting, whom they are talking to, and what they are doing on their phone. You can also set limits on what they can do on their phone and receive alerts when they reach those limits. Mspy is a great tool for keeping your children safe online!

Date of experience: September 4, 2022
Ohio
1 review
0 helpful votes
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Mspy review
September 30, 2022

Here are just a few of the things you can do with mspy:
-Track location: Never worry about losing your phone again. With mspy, you can see exactly where your phone is at all times.
-Monitor call and text history: Know who your kids are talking to and what they're saying. With mspy, you can view all call and text history, even if it's been deleted.
-Access photos and videos: Keep an eye on what's being shared through your phone. With mspy, you can view all photos and videos stored on the device.
-Block apps and websites: Need to keep your kids off social media or away from certain websites? With mspy, you can block any app or website you want.

Date of experience: September 30, 2022
GB
1 review
8 helpful votes
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Please Please don, t pay a single penny to these big thugs. They will take your money and if something will happened then they will give you nothing and their staff is very rude. They will sell your private information to the other companies so Beware!

Date of experience: September 27, 2015
Sergey V. mSpy Rep
over a year old

Dear Mani,

We apologize for any inconveniences caused.

Please get back to me directly using my personal email veronica.jones@mspy.com to resolve the problem of inappropriate CC representative behavior. We are improving our service daily and your feedback is very important to us!

Sincerely,
Veronica Jones
CC Head

Virginia
1 review
1 helpful vote
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The app would not work on my phone the day I ordered it, multiple attempts were made and then as requested I canceled the subscription through the billing portal. One year later I just got charged $199 for an app I never was even able to download on my phone. Even though I had canceled the subscription. Absolutely amazing that this can happen. I hope this company refunds my money, or I will go to the better Business bureau. This is not okay

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2023
Sergey V. mSpy Rep
over a year old

Dear customer,

We apologize for the inconvenience you've experienced with our app and the unexpected charge you received. We understand your frustration and assure you that we take these matters seriously.

We encourage you to reach out to our customer support team immediately to address this issue. Please provide them with all the necessary details, including your order information and cancellation confirmation. They will investigate the situation and work towards a resolution.

Our goal is to provide excellent customer service, and we value your satisfaction. We will do our best to resolve this matter and ensure that you are appropriately refunded if there has been an error.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused. We appreciate your patience, and we are committed to resolving this issue promptly.

If you have any further questions or concerns, please do not hesitate to contact our customer support team. They are here to assist you.

Canada
1 review
1 helpful vote
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A real scam
July 22, 2021

I wanted to try this app, but to try it you have to buy it. It is written on the site that voys have 7 days for free. Nice scam! Their no-refund policy ensures that they don't reimburse anyone. Less than 24 hours later, I called to cancel my account, I didn't like their platform. I didn't even try the app and they categorically refused to reimburse me! He's been messing around with me by email for almost a month, offering me all kinds of services that don't really interest me. In short, worst customer service I have had in my life. I strongly advise against it...

Date of experience: June 22, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thanks so much for bringing this issue to our attention and please let me apologize for the unacceptable way in which you’ve been treated.

Please be informed that we don't have a free trial period, but we have 2 weeks money-back policy. We would kindly ask you to provide us with your Customer ID and email address. Once we receive this information your request will be submitted at a high priority on your refund request. You will receive a response from our Billing Managers as soon as possible.

Looking forward to hearing from you.

Virginia
1 review
0 helpful votes
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MSpy is the perfect way to spy
June 8, 2022

If you're looking for a way to keep tabs on your partner without them knowing, mSpy is the perfect solution. With mSpy, you can track their location, read their texts, and even spy on their phone conversations - all without them ever knowing.

MSpy is the world's leading mobile spyware, and with good reason. With mSpy, you can be sure that you're always aware of what your partner is up to, no matter where they are or what they're doing. MSpy is easy to use and undetectable, so you can rest assured that your partner will never know that you're watching their every move.

Date of experience: June 8, 2022
California
1 review
0 helpful votes
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Scam!
June 30, 2021

I purchase mSpy along with the 24 hr helpline and online help package. The product does not actually work with iPhones and the help desk was somehow never available. I have asked for a refund for over a month and just get random responses with no refund. Buyer beware this is a scam!

Date of experience: May 31, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.

Thank you for your understanding and patience!

GB
1 review
0 helpful votes
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Teenage gambling addiction
May 20, 2024

My son's grades started slipping, and I suspected something was wrong. MSpy's browsing history revealed visits to gambling websites. We were able to intervene early and get him the help he needed.

Date of experience: May 10, 2024
Ohio
1 review
0 helpful votes
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Thank you for the great service and useful application! The mspy support team is very responsive and helped me resolve my issue quickly. This phone monitoring app is perfect for tracking kids and employees. It's got all the features you need, including GPS tracking, call and text message logging, and app usage monitoring.

Date of experience: August 16, 2022
Australia
1 review
0 helpful votes
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I quite like this for my daughter's Android. It does what I need it to do. Expensive, but capable. The Apple devices are a nightmare and I requested a refund as I don't believe the limitations for Apple products are anywhere near transparent enough. My refund request is being denied so I have spend HUNDREDS of dollars to keep my kids safe from bullying, only to not even be able to use full functionality and then finding out the devices can't be jailbreak either. It's been a frustrating and difficult experience. So I'm warning people, especially Apple users, to STAY AWAY. I've never received such poor customer service. It's just plain greed. I won't be renewing at this stage.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2022
Peru
1 review
0 helpful votes
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I had an issue I had no idea how to fix, got in touch with them, Dolores Moore was very kind and went above and beyond to help me to fix it. She was very caring, patient, and detailed when explaining the many procedures I had to execute. I'm very happy, and most importantly, I'm resting easy now because I know she got my back.

Date of experience: March 13, 2023
Greece
1 review
1 helpful vote
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Rubbish!
August 9, 2021

Very disappointing experience. Most of the features didn't work, kept stalling and needed to be reinstalled. Customer care support was OK but didn't solve the problem. Was told in the end that I needed to buy a more expensive mobile for my kid so that the app could work properly! Wish I was told this before I paid the subscription. Now am trying to get my subscription returned which isn't easy suprise, suprise.

Date of experience: August 9, 2021
Florida
1 review
0 helpful votes
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I received an email that my card was declined and to use another payment method. I used another card and the charge went through. Then they charged the original card as well. When I said I wanted one of the charged reversed they refused! Now I have two accounts and am out 400.00 for nothing.

Date of experience: February 26, 2019
Sergey V. mSpy Rep
over a year old

Dear Victoria,

Thank you for sharing your experience with us!

Please, provide your customer information so we can investigate this issue and get it resolved.

Waiting for your reply,
MSpy Team

Oregon
1 review
0 helpful votes
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Good app
May 30, 2022

MSpy is easy to use and install, and offers a wide range of features to fit your needs. You can view online activity, track location, set up alerts, and more. With mSpy, you can have the same level of security and peace of mind that you would if your loved one was always with you.

Date of experience: May 30, 2022
Texas
1 review
0 helpful votes
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I wished I had reviewed the reviews before. It did not work for the iPhone the way it was advertised. After several chats with the customer service it was clear I would have to do a lot more to get anything to work. I was promised on the chat at the time of signing that there is no questions asked refund within 14 days of start of service, if I was not satisfied. After several email exchanges about the refund, it was clear to me they were not going to honor their word. Just gave me one option after the other. I would strongly suggest to keep off of this product.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 27, 2021
Peru
1 review
7 helpful votes
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No stars, i purchased a subscription for three months, the recording calls ans surround recording features dont work. Since yesterday, i cant enter to my account, the customer service sucks. I lost my money.

Date of experience: November 24, 2014
Sergey V. mSpy Rep
over a year old

Dear Ricardo,
Thank you for contacting us!

Ricardo, the only reason why an account could not be accessed is its expiration.

Recording calls and surround recording features are device-dependable and in many cases, its performance is out of our control.
At the same time, our product offers a large variety of other useful features to satisfy the most demanding needs.

We always work to make our products better and sometimes it means adding new features and adjusting existing ones. I apologize for any inconvenience this has caused you.

Please send me an email to margaret@mspy.com and i'll gladly check your account.

Sincerely,
Margaret
MSpy Team

GB
1 review
0 helpful votes
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Easy installation process
July 31, 2023

The installation process was straightforward, and the software runs discreetly in the background without affecting the device's performance. I highly recommend mSpy to any parent who wants to stay informed and protect their children.

Date of experience: July 31, 2023
GB
1 review
0 helpful votes
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Invasive and Ethically Questionable
December 7, 2023

After using mSpy, I felt it was too invasive. It raises some ethical concerns about privacy. However, it helped me detect my wife was cheating on me. But now I feel uncomfortable understanding the way I found out the truth.

Date of experience: December 7, 2023